American Airlines

✅ Trip Verified | La Guardia to Orlando. Horrible service! Will never fly American again. We usually fly Delta to Europe. We traveled with 4 kids early in the am. The staff was rude, unhelpful. In fact one of the male stewards was extremely rude and instead of offering to help get our family settled, he was rudely trying to rush us. I've never experienced such a rude group on a plane. Even before we entered the aircraft, we were scolded because they wanted us to get our stroller ready sooner. We had 4 sleeping babies with us and it was 5:30am! Never again

Not Verified | Raleigh/Durham to London. One off the strangest flights i have been on; one cabin crew member very rude and snappy with passengers. One passenger asked for a blanket because for some reason his seat didn’t have one and her response was ‘well what do you want me to do about it?! We put one on every seat, if its not there its because someone has stolen it so you have your fellow passengers to blame for that!’. Then the couple on front asked to move seats so she said she would go check if there were any free, comes back a few mins later and said ‘There are two seats together at the back, one of those nasty passengers back there tried to move into it but i stopped him for you, thank me later’ genuinely referred to them as ‘nasty passengers’. =. Even her body language and way she moved about the cabin and interacted with people just wasn’t what you would expect from cabin crew at all and if it hasn’t been for the uniform you wouldn’t think she was cabin crew who are usually friendly, approachable and nothing but helpful. Plus there was supposed to be wifi on the flight but it didn’t work.

✅ Trip Verified | Dallas to Salt Lake City. Horrible. I had a connecting flight from DFW airport to SLC. We boarded just fine, then after sitting on the plane and waiting 20 minutes after the last person loaded they informed us there would be a 20 minute delay. 20 minutes later they told us it would be a while longer. 1 hour after boarding the plane they tell us the plane has mechanical problems and it could not be flown that night (I understand that, better safe than sorry!). They spent the next 2 hours telling us to sit, move, we have a plane, now we don't. Total chaos! 3 hours after we were supposed to leave they told us we wouldn't have a plane for 6 hours (overnight). They wouldn't help us find hotel rooms, wouldn't give us vouchers for a room or food. Nothing. Oh and when we finally all boarded the aircraft after sleeping on the airport terminal floor all night, we had to wait an additional hour for them to find all the luggage and get it switched over!

Not Verified | Raleigh Durham to Tuscon. I am blown away by how dumb this airline has gotten. I'm on a plane right now with half of the seats empty. All I wanted to do was move to and empty row so I am not on top of people and the flight attendant tells me I have to pay extra to move from my seat! Are you kidding me? I have to pay extra for a seat that no one is sitting in anyways! How far has this airline fallen? Are we that hard up nowadays that we can't change a seat on an empty airplane. I am absolutely blown away by the stupidity of this. No more American airlines for me. If they are hurting for money that bad maybe it's time to call it quits. There's no shame in cutting your losses and shutting it down.

✅ Trip Verified | We will never fly American Airlines again. The customer service was non-existent. I would avoid any layovers in Philadelphia as the airport is understaffed with AA personal and extremely lazy. After our flight was cancelled due to the pilots leaving the plane and no one coming to replace them we were not given any accommodation, reimbursement and they could only put us on a flight 2 days after our original arrival date.

✅ Trip Verified | Omaha to Dallas Fort-Worth via Las Vegas. American Airlines has the rudest, most uninformed workers I've ever seen. Instead of treating the customers poorly they should be apologizing for their delay or apologizing because they don't know where to find them the transportation they need to get through the airport. But no they're rude and act like it's our fault that we don't know how to do their job, if they don't like their job they need to find a new one. Furthermore if they don't know how to do their job they need to tell they're Superior so they can find someone who can.

Not Verified | Memphis to Colorado Springs. My wife was scheduled to fly out at 6 am on April 20, 2019. She received a text at 7 pm on April 19 stating that her flight had been cancelled. The reason she booked an early flight was so she could be in Colorado Springs shortly after our son gets off work. He’s stationed at Peterson AFB in Colorado Springs. She was booked a flight 6 hours later than originally. Which puts her coming into Colorado Springs about the time he leaves for work. Not a lot of time for him to pick her up, get back on base, get her checked in at a room on base and then get to work. She called to see why her flight was cancelled and the CSR said it was due to maintenance. Not real happy with American Airlines and the short notice of the cancellation.

Not Verified | Chicago to Puerto Vallarta. American Airlines has terrible customer service at O’Hare. Came from over-crowded Admirals Club to find flight delayed, no explanation from ground crew, passengers crowded in “cul de sac” at end of concourse, many passengers sitting on the floor. I’m Plat Exec, but am going to switch to another airline.

✅ Trip Verified | The stewards on my flight from Charlotte to Ft Lauderdale (flight 0033) were nothing short of amazing! They were pleasant, always smiling and really went out of their way to help me. I dont normally fly American Airlines, but I will again.

✅ Trip Verified | As I am writing this I am sitting in LAX. American Airlines has been the low point of my family's trip. My flight to LAX was delayed, and we had to race to get to our connecting flight back to Boston. Even though they had radioed to let the gate know we where on the way they would not let us board or hold the gate for even a minute even though it was thier fault we were late. When we went to customer service we were informed they could get us on another airline, but only if we were advantage status customers. Because we where just regular customers we would not be able to fly out until the morning. The 2 girls at the customer service area ar LAX had the personality of soulless automatons. The experience flying with American has been hot garbage from the lack of just commonly decent politeness to the barrage of ads and flyers handed out by the flight crew to sign up for thier credit card. Needless to say my next flight will not be with this airline, as they are so fond of reminding me during this trip I do have a choice in airlines.