Allegiant Air

✅ Trip Verified | Had two great flights and great experience from start to finish. Agent in Asheville on 6/19 was very friendly. No-frills flight was as expected, a no-frills flight from point A to point B. Return trip 6/26 was the same. Apparently, unbeknownst to me, there was a seating issue. Manuel and Jaelynne at Punta Gorda fixed without issue. They were friendly, kind, helpful and very respectful. Not sure why so many negative reviews online. I had no issue whatsoever.

✅ Trip Verified | Worst airline ever. I flew with them a few times and every time they were delayed, and I wouldn’t not recommend this airline. Bathroom are so dirty.

Not Verified | I have been so ripped off in my life. $90 for one bag going out and another $50 on the return. $40 dollars for boarding passes. I ever consider this airline again even if I have pay more up front.

✅ Trip Verified | 4 hour late in Las Vegas. I spent 12 hours waiting my second flight. Nobody had answers. First time I get a flight with this airline and last too. Terrible.

✅ Trip Verified | This was my return trip and I was charged $50 at the gate for my “additional carry on bag”. I had a shoulder bag and a purse, both of which fit comfortably below the seat in front of me. I had both of these same bags on by first trip and was not charged. Ridiculous. They seemed to be very interested in getting everyone boarded early and as quickly as possible on both legs of the trip. The first leg we were able to leave early just to sit on the runway for an extra 30 minutes because there was no gate available. This trip we were rushed to board just so the gate staff and the flight attendants could chat while the pilots still got ready to depart. All the while we were stuck in our very uncomfortable seats without the ability to recline and practically on top of each other. Even the tray tables were more of a phone holder than a table, they were so small. You have to purchase even water, and there is no Wi-Fi or anything similar available. I can’t stand Southwest Airlines, but Allegiant makes Southwest look like a luxury airline. Taking Allegiant saves me 3 hours of driving to and from the airport and I will drive to a farther airport from now on and pay higher fares to avoid them.

Not Verified | I write reviews a lot online, and 95% of the time, I only write reviews for positive interactions. I feel that negative reviews are generally screwed by emotion, frustration, or anger. And that we have enough negativity in our world. So I try to keep things positive. In this case, I think it’s necessary to document the worst customer service I’ve ever experienced - which came from Allegiant phone customer service. I have never been treated so poorly by an employee of a company that I’ve spent hundreds of dollars patronizing (or any company, for that matter). There was a mix-up when my family flew in for a visit. Their return flight was canceled after they missed an outbound flight, and when we realized this (the night before their return flight), I called to understand the situation. Originally, the gate agent told them their return flight would not be canceled but that they could keep it. So we were surprised when we couldn’t find the reservation for them to check-in. The person who I talked to on the phone to try to fix the problem was unbelievably rude. After discussing the situation, she didn’t believe my family because the agent didn’t make notes, and her attitude toward me was unlike any experience I’ve ever had with a customer service person. I intentionally did my best to stay calm, not raise my voice or have a frustrated or angry tone and asked to speak with her supervisor after she yelled at me. After continuing to be berated by the employee, I calmly continued to ask to talk with her supervisor. She denied me the opportunity several times (she said the supervisor couldn’t help) and eventually *hung up the phone on me!* I understand and can appreciate how hard customer service jobs must be. So again, I did everything possible not to talk down to this person or raise my voice. And I was hung up on. I don’t understand how this airline could possibly prioritize basic respect for one another if this was how their employee acted. I assume they are not teaching patience or customer care (human care) in any fashion. Honestly, nobody should be treated with the disrespect this person showed. The way I was treated was not worth saving a little money to fly cheaply. I could not get this person's name or employee information and am not sure how to follow up on such an extreme situation, so I’m writing a review online in hopes of steering others away from such a challenging circumstance and genuinely negative interaction with another human being. Our world has enough trouble and challenges these days; there should be no reason to experience interactions like this one, especially in a professional setting. So disappointing and astounding that this happened.

Not Verified | Our flight was delayed by 4 hours last minute. No compensation, customer service said they had no idea why the flight was delayed. Then, the departing flight from Vegas was Delayed an hour, and once we did board (an hour after that) We are all told that the air conditioning on the plane is broken. They're very quick to apologize for the inconveniences. First time flying Allegiant Air. Probably my last.

Not Verified | I had a flight from Norfolk to Ft Lauderdale and they canceled it at the last minute supposedly due to bad weather in Florida, checking the weather map there is nothing true. It was the excuse of canceling the flight so as not to compensate, since I am afraid that I will have to buy a more expensive ticket because it is at the last minute.

Not Verified | I will never book with Allegiant again. They kept me on hold for over 15 minutes on the telephone and via chat. I was told 2 different things by 2 different agents about a credit voucher after requesting to cancel a flight 7 days in advance due to my son’s medical emergency! I was only given a $108 credit for a $448 purchase. They nickel and dime you to death but are not flexible. The WORST airline with the WORST CUSTOMER SERVICE EVER!

✅ Trip Verified | Check in staff is horrible. They talk to you with disrespect and a bad attitude. It's like we are bothering them. Tried to add a bag online for 35 bucks but could not so i ended up paying 50 at the counter. Staff is always saying bad words regardless of young kids. They are disrespectful to military personnel. 1st and last time flying this airline. Not to mention the delays.