Allegiant Air

Not Verified | Our flight was delayed by 4 hours last minute. No compensation, customer service said they had no idea why the flight was delayed. Then, the departing flight from Vegas was Delayed an hour, and once we did board (an hour after that) We are all told that the air conditioning on the plane is broken. They're very quick to apologize for the inconveniences. First time flying Allegiant Air. Probably my last.

Not Verified | I had a flight from Norfolk to Ft Lauderdale and they canceled it at the last minute supposedly due to bad weather in Florida, checking the weather map there is nothing true. It was the excuse of canceling the flight so as not to compensate, since I am afraid that I will have to buy a more expensive ticket because it is at the last minute.

Not Verified | I will never book with Allegiant again. They kept me on hold for over 15 minutes on the telephone and via chat. I was told 2 different things by 2 different agents about a credit voucher after requesting to cancel a flight 7 days in advance due to my son’s medical emergency! I was only given a $108 credit for a $448 purchase. They nickel and dime you to death but are not flexible. The WORST airline with the WORST CUSTOMER SERVICE EVER!

✅ Trip Verified | Check in staff is horrible. They talk to you with disrespect and a bad attitude. It's like we are bothering them. Tried to add a bag online for 35 bucks but could not so i ended up paying 50 at the counter. Staff is always saying bad words regardless of young kids. They are disrespectful to military personnel. 1st and last time flying this airline. Not to mention the delays.

✅ Trip Verified | Flight was originally scheduled May 12 from FNT to LAS. We received an update flight was being delayed reason given was that there was air traffic controller issue at LAS. FAA site confirmed that a runway had to be closed etc. The problem here is a few mins after the announcement I saw the pilot walk off the plane with all his belongings. But the gate agents continued to update as flight is delayed. Hours later the airline gave an update calling it an extended delay and the flight will not leave until May 13. I thought it was odd that the pilot who left never returned. Because the pilot got tired of waiting he decided not to fly at all. The crew from May 13 advised us of that. So we missed a vacation day, lost money on non-refundable tours, etc… all be use Allegiant pilot through a childish temper tantrum for a 3 hour delay. We could have flown and made it to the destination on May 12. Allegiant found a loop hole pertaining to cancellation of flight by calling it an extended delay vs. cancellation. So by doing so they avoid providing refunds for the trip. Not sure about anyone else, but if a scheduled flight does not leave the day it’s supposed to then that is a cancellation in my book. Allegiant ruined a part of my vacation and we only got a voucher that did not even come close at recovering the money we lost because of a single pilot was tired of waiting. I’m astonished that an airline who operates this way is still even around. . This is a low cost airline, and I know that you get what you pay for but there are limits to that even. On a good note airline had to call in a crew to fly us to LAS on their normal day off. That was about the only nice thing that came of this.

✅ Trip Verified | I would rather walk than take another Allegiant flight. My flight out was delayed 4 hours. We ended up spending more time sitting on the runway than actually traveling. I was running late for my returning flight (my fault) and I spoke to every employee I could find to help me make my flight. They said you’re going to have to run and maybe you’ll make it. So I was one of those people sprinting through the airport up and down stairs through crowds and I make it to the gate and they said we have a delay. Something they could have told me before I pushed my cardiovascular health to its limits. At this point we have a 2 hour delay because of “mechanical issues” with no end in sight. You always hear the cheap airlines are bad: Allegiant might be the worst of them all. If I could, I would rate them -10/10. I booked this flight in the first place in an act of desperation: it was the only option. Next time, I’ll walk.

Not Verified | Was supposed to fly out 5/12/23. Flight was delayed for 2 hours with no explanation. Then, 3 hours after we were originally supposed to fly out, they cancelled the flight. The reason for the cancellation was there was not a flight crew scheduled to fly the plane. Not sure how it’s possible to book tickets for a flight when they can’t even provide the crew. Horrible experience and horrible communication from all Allegiant members.

Not Verified | We were supposed to board 5/12/23 at 1:15 pm and then they gave us an announcement that our flight got delayed and they didn’t know for how long the FDA delayed the flight due to high traffic. So you’re telling me every time there is a holiday you are going to delay/ cancel a flight because of high traffic? Ridiculous. Not to mention last time I flew with them I was stranded at the airport for 4 hours because they were fixing the brakes of the airplane and I didn’t get to my destination till 1 am. This will be my last time flying with Allegiant Air.

Not Verified | My seat and aside of my seat had crushed potato chips all over it. I asked the Airline Stewardess if she could quickly clean it with a small vacuum cleaner. She said airlines don't have any. Alison didn't let that stop her. With a smile on her face and determination in her heart she cleaned it without holding up anyone boarding. Thank you Alison for your professional service and your sweet personality! You deserve a raise.

✅ Trip Verified | My flight was due to take off at 6.10, 05/05! The flight was delayed 2 times before they rescheduled while we are in the airport with 2 kids after 7pm due to maintenance which is understandable! Now when you reach out to get help rescheduled through customer service due to their inconvenience the representatives are so rude like you inconvenienced them or something! This was my sons 16th birthday trip and it has been nothing but a hassle! The didn’t want to help with the rental car I also booked through them to pick up on the 5th I asked for a supervisor wasn’t given one the smart mouth lady came back and said she issued a credit for my first day of the rental car which I haven’t seen!