Allegiant Air

✅ Trip Verified | Paid for a seat and was told I had to move to accommodate a mother/daughter who did not pay for their seats. I was told loudly that I would have to move or continue to be petty and leave the plane. I’ve read reviews here that have reported the same senerio. Evidently this is an accepted practice within this airline and goes against their written advertisement where they encourage you to pay for your seat to “ guarantee your comfort and location onboard your flight”.

Not Verified | I was very excited about the flight to Jacksonville to meet my first grandchild who was born on Tuesday, April 16. When I came up to the counter, probably to read the signs, A lady asked me if I was flying Allegiant, and where I was going. I told her that I was going to Jacksonville, and she said she was going there too. She said that she was from Afghanistan, and her English wasn't the best. She asked me if I would help her. I was happy to help since we were going to the same place, even though my plan was to hang out at the USO eating chips and drinking soda as I am a veteran's spouse. We both sat down until the counter reps came out and the line began to form. I checked in online before getting to the airport, so I checked my bag first. Then I stepped over to help the passenger from Afghanistan. While we were in line, I asked her if she had her boarding pass, and she only showed me her reservation, and I saw that she hadn't checked in yet. So, I tried to walk her through the steps to checkin online on her phone like I did. This took a while because I tried to explain step by step, and there were a lot of steps involved to check in. The check-in was interrupted when it was my turn at the counter. So we had to start over. The check-in was interrupted again when she got a phone call. So we had to start over again. It was very important for her to check in online to avoid the $75 charge for the 2nd bag she wanted to check. She preferred to pay the lower charge, $30, offered online. I tried explaining this to the Allegiant counter reps hoping that they would somehow make an exception, save her the trouble, and just let her pay the $30 at the counter. Instead of making an exception, they began questioning me and asking the passenger from Afghanistan about me. She told them several times that I was there to help. The counter reps were rude to me and overreaching. They reported me to security! The reps lied, reporting to security that I wouldn't allow her to talk to them. The passenger I helped spoke to the counter reps the whole time. I was just standing there to help and repeatedly trying to walk her through the check-in process on her phone. One of the reps tried to force me to render my boarding pass and ID unnecessarily. The passenger I helped explained several times that I was helping her. She apologized to me, the security officer who questioned me also apologized to me, however, the counter reps continued their weird behavior, taking pictures of me, and writing notes about me when I boarded the plane. It was unbelievable! I asked the passenger a couple of times if she still needed my help, and she said yes, so I stayed, since I said I would help. I was relieved when the counter reps finally checked her bags even though they did so by taking her phone and forcing her to download the app and on top of that also forced her to pay $5 for the boarding pass... I would think that she could access the boarding pass through the app. Anyways, I felt very uncomfortable and undervalued as a customer. I felt falsely accused of something I didn't do. It's still hard to believe, and it hurts a bit to be treated like a criminal when you're only trying to help someone. Allegiant Response, I am really sorry to hear about your experience, but thank you for letting us know. All of our team members are expected to be professional, respectful, and assist however they can. We truly regret that your experience contrasted with this. While I cannot

✅ Trip Verified | No where is it posted that you cannot check your bags more than 2 hours early. We waited in line for 2 hours to check our bag only to be turned away and told we have to wait another 2 hours to check our bags. There is no where to sit or eat. We have 2 small children and had no where to go. The attendants taking the bags were incredibly rude and slow. Playing on their phones and talking with each other while the line was literally out the door. Once we came back to check our bags, again the attendant was rude. Our gate was changed without notice. The attendants working the gates didn’t even know it was changed. Again when asked they were rude giving the information.

Not Verified | I have flown on Allegiant many times. I like this airline and up to April 4th have not had any bad flights. Thursday afternoon (this is not the airlines fault) a small child was seated behind me kicking my seat and playing with the fold up tray through a 2 hr. 30 min. flight. What is the proper procedure to attempt to encourage the parents to make their child stop.

✅ Trip Verified | Flight delayed from one day to the next an almost 17 hour delay. Horrible customer service. Had to book a flight with another carrier to get home due to work, kids, etc. Absolutely horrible customer service and ended up costing almost an additional $900 due to this.

Not Verified |   Allegiant charged $75 for a book bag that should be free. It is smaller than their guidelines call for and easily fits under a seat. In fact, I flew last month with this same bag and contents for free. Yesterday, some very rude employee decided to be miserable and make everyone else miserable and told me the bag was oversized. He charged me $75 and wouldn’t listen to reason. Customer Service was a joke. They tried telling me the bag was oversized without even seeing it. They told me the maximum dimensions allowed before being charged. The bag I had was under that size. When I offered to send a picture with the measurements, they declined and wouldn’t discuss it further. I have always flown Allegiant and have their MasterCard. I will no longer fly with them and will happily give up my card. In the long run, they are no cheaper than any other airline. Stay away from them.

✅ Trip Verified |   Flew round trip. First flight delayed several hours before boarding- no water in bathrooms. once the problem was fixed, we boarded. After boarding completed, we then waited another 45 minutes because two luggage compartments would not stay closed. It took two men with proper paperwork to arrive with duct tape to secure the bins. No joke; duct tape. Return flight again delayed several hours. I purchased and pre-paid for an aisle seat in the front of the plane. Once seated, the attendant told me I needed to move over into the middle seat. I refused, told her I paid for that seat. She did not care. there was a husband that needed to sit with his wife (across the aisle) and I would be removed from the plane if I refused to move. As infuriating as the demand to move was, it was ten times more infuriating due to the cold, callous way in which she commanded me with nothing close to an apology for the inconvenience.

✅ Trip Verified | This is without a doubt the most rude and incompetent airline in existence. I have flown many different airlines across the years, including cheap airlines like Spirit, and Allegiant simply is not worth the money — no matter how cheap the flight, it is severely over-priced because this airline is garbage. On this occasion, I had to change my flight so I could leave a day earlier and I waited hours upon hours for someone to answer my call. Then this incompetent man, at some call center ex-US, disconnects me. I have to repeat the entire process, more hours spent waiting for someone to answer. I was on the phone all day, literally. So I finally get my flight changed and the incompetent man charges me to change the flight, despite that I had paid extra to be able to change my flight. So the man issues a credit to me for a future flight instead of a refund. Fast forward to my flight day and I am getting notices about my original flight, not the flight that I am headed to the airport for. So I go into the Allegiant app to see what is going on and even though I have a boarding pass for the new flight I am still booked on the old flight. Obviously a 9-year old can see the problem in this, but the incompetent Allegiant customer service rep cannot. So I attempt to cancel the the incorrect flight and I get a pop-up. It tells me it is too late to make changes and to call a special “back door” phone number. Here it is for you: 702-637-7038. My call is answered right away but by this time I am in my car headed to the airport. The agent, who is in the US, tells me that I am not actually on the flight that I am headed to the airport to board! I did mention that I have a boarding pass, right? Tell me how that happened! So she straightens everything out for me. She also tells me that the voucher the incompetent man emailed to me is unusable. So she sends a credit voucher that looks completely different. Now since I had a credit on Allegiant, I had to dreadfully fly with them one more time. But never will I ever fly with this lousy airline again. So this time around, everyone that I communicate at Allegiant via phone or email regarding my request for accommodation as a disabled person for seat assignment and medical equipment is extremely rude. And as a disabled person they gave me an extremely hard time about accommodating my medical needs. I had to threaten them three times with going to the authorities — they attempted to lie to me and tell me that they are complying with all applicable laws. I told them that I know my rights and I would not let them get away with violating them. Finally they acquiesced but to be insolent they assigned me a seat in the last row of the plane and it was all very unacceptable. I had previously told them many times over that I need a far forward aisle seat to accommodate my medical needs. They refused! Their website even states that they will assign the seat to accommodate a disability! I have flown a lot and used many different airlines. My request for accommodation as a disabled person has always been met with prompt polite service. Until I traveled on Allegiant. What a bad business.

✅ Trip Verified | I am a frequent flyer and used Allegiant check not luggage. I carry a backpack with two computers and a overcoat (weather dependent). I have placed this under my seat fully on over 50 Allegiant flights with no problems. This week I was last to board and as I entered the jet bridge someone started yelling at me and my companion (equal sized duffle). It was a gate attendant claiming we had to pay 150 for the luggage. We attempted to explain our history and show the size easily goes under the seat. The response was a hostile “if you want to fly tonight you have to pay for the luggage”. Extremely hostile. Feeling harassed and scammed, we paid to make our meeting. I followed up to the airline with pictures and requested clarification of policy. Their Customer Services team claims they can’t see/receive photos and it is staff discretion on luggage. Buyer beware.

Not Verified |   Every flight that I've been on for the last year with Allegiant the stewardesses are extremely rude. I tried to use $121 worth of vouchers today to make a flight to St. Petersburg. After multiple tries and being on hold for 48 minutes for help with their customer service, I was unable to use my voucher dollars. I've concluded that no matter how inexpensive Allegiant they're just not worth it. They can keep my $121 voucher and never intended to allow me to use it anyway. I will never fly on this airline again