Allegiant Air

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1558 reviews
3/10
3 star Skytrax Rating
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1/10

"I will never fly with them again."

(United States)

Trip Verified | I have CoVid and moved my flight to hopefully accommodate my illness. I was told this was a one time courtesy. I ended up being more sick than I thought. I called the next day and customer service said I had my one time courtesy and could call back later as no mangers on duty. Call wait time is up to 2 hrs. I ended up paying for another ticket on a different airline. Very rigid and unaccommodating. I will never fly with them again.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteOrlando to Bangor
Date FlownNovember 2021
Value For Money 12345
no
1/10

"absolutely horrible airline"

(United States)

Trip Verified | This is an absolutely horrible airline. Our flight was delayed and hour and we were told the airplane was in route and landing soon. The plane landed and all of the customers got off the airplane. When we were about to board they cancelled the flight last minute. They were unable to find us any flights until the next day which resulted me missing a day of work and pay. They got us a hotel for the night but told us we had to pay for our own transportation and that they would reimburse us. We finally get home and sent our receipts to be reimbursed and were told that it was a misunderstanding that they will not be reimbursing us for our costs of having to pay to get to a hotel or for any of our food costs. All they gave us was an $8 airport food voucher 20 minutes before our rescheduled flight was to board.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteSandford to Rochester
Date FlownNovember 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Horrible airline"

(United States)

Not Verified | Horrible airline, didn’t take off until 3 hours after. Horrible service - made us deboard, missed 2 meetings and cancelled plans. Never flying on Allegiant Air again.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteNew York to Florida
Date FlownNovember 2021
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Hands down worst airline operating in the US"

(United States)

Not Verified | Hands down worst airline operating in the US. I’ve had the displeasure of flying with them approximately 6 times over the past year. They are the only option for the route I needed so I kept coming back but I’m officially done. Of the 12 legs on the 6 round trip flights, 4 had delays of 2-6 hours. 1 was canceled while we were en route to the airport and 1 was canceled after we boarded the plane. Don’t fly this airline under any circumstances. Pay more, take a connecting flight. Whatever it takes.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteFort Lauderdale to Plattsburgh
Date FlownNovember 2021
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"4 flight delays"

(United States)

Trip Verified | The worst airline I have ever flown. 4 flight delays, far worse than Spirit. The absolute worst airline experience. Do yourself a favor and stay far away.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteNashville to Tampa
Date FlownNovember 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"Email never arrived"

(United States)

Trip Verified | I was issued a travel voucher in December 2020 for $1500 for previous flights cancelled by Allegiant. Voucher had an expiry date of December 2021. Due to COVID, I could not travel and after many calls and emails over several months, they extended deadline to January 2022. I forgot about the voucher and booked a flight for February 2022. When booking this flight, my on-line credentials had no mention of this travel credit. Immediately after booking and filing flight info into my Outlook Allegiant folder, I saw the credit voucher. After numerous emails (phone hold time 1+ hours) with no reply, I couriered a FedEx package showing my voucher along with explanation of flight booked. October 22, 2021 I received a email stating within 48 hours, I'll receive an email from [email protected] to issue a full credit for $1500 travel voucher. Email never arrived. November 10th, couriered another FedEx package with paperwork asking for an update. November 26th, no reply.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteNiagara Falls to Punta Gorda
Date FlownDecember 2020
Value For Money 12345
no
1/10

"total lack of customer service"

(United States)

Not Verified | My flight was cancelled twice in one week. Both times it was cancelled within a few hours of takeoff. This was the first Thanksgiving trip to family in many years. The last cancellation was so late there were no other fights I could get. People should know about this airlines total lack of customer service.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteOrange County to Medford, Oregon
Date FlownNovember 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"refused to give me my money back"

(United States)

Not Verified | I booked a flight for 4 of my in laws, one in a walker and one mentally handicapped with my sister in law and her daughter to come for thanksgiving. I checked them in online 2 days prior and they had their boarding passes ready to go. The bar codes on the boarding passes were not working so they wouldn’t let them on the flight. They also asked several people at the airport for help as to what to do and could not get anyone to help them. I was on hold for 1 hr 37 minute trying to get through to Allegiant trying to get a refund or get them on the next flight. They offered to fly them to Phoenix, Az 4 days later but I would have to pay again and refused to give me my money back. I’m outraged and will never use them again and am out $554.00. They clearly don’t have compassion for senior citizens or people trying to be together for the holidays.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteAmarillo to Las Vegas
Date FlownNovember 2021
Value For Money 12345
no
1/10

"absolutely terrible in every way"

(France)

Trip Verified | Allegiant is absolutely terrible in every way. They don't open check-in desk until 2 hours before so if you have to check a bag you are waiting forever and cannot enjoy the lounge. The flights are always delayed seemingly for no reason. Why are we always sitting on the plane for 1 hour before taking off? What is wrong with this airline? The seats are incredibly tiny which is to be expected from budget carrier but stop making us sit on the flight for longer than needed. On a positive note, I have only witnessed positive staff members and they are very good at enforcing the mask mandate which unfortunately some of the lower end customers of Allegiant don't want to follow.
AircraftA319
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RoutePittsburgh to West Palm Beach
Date FlownNovember 2021
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Never again will I fly Allegiant!"

(United States)

Trip Verified | Four days before a long anticipated trip, our outgoing flight was canceled, requiring us to pay more than twice the original price to use a different airline. On our way to the airport for the return flight we received a message that it was canceled as well, necessitating a very last minute high price flight on another airline with an all night layover. Never again will I fly Allegiant!
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteProvo to Tampa
Date FlownOctober 2021
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no