Allegiant Air

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1975 reviews
3/10
3 star Skytrax Rating
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2/10

"make their phone hold times less?"

(United States)

Not Verified | Seriously, with the technical advances we have, they can't figure out how to make their phone hold times less? They can't figure out the logistics of seat assignments for different planes? They can't make refunds automatic when they have to change seats for their customers. I paid for front row seats months in advance and they can't refund me without a 45 minute hold time when they took those seats away? It's worth more money to fly another airline than to deal with their service.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteFort Wayne to Sarasota
Date FlownJune 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
3/10

"overall experience was satisfactory"

(United States)

Trip Verified | During our recent flight from Myrtle Beach to Rickenbacker, the overall experience was satisfactory. The flight proceeded smoothly, with a seamless takeoff, landing, and minimal turbulence. Onboard, we had a team of four flight attendants, three of whom carried out their duties effectively. However, one of the attendants exhibited concerning behavior. She displayed signs that suggested she may have been under the influence of some substance, as her actions appeared erratic and unusual. Additionally, we overheard her speaking in a sharp tone, expressing frustration regarding passengers fastening their seat belts and storing their luggage. Throughout the duration of the flight, she maintained a displeased expression, causing several passengers to comment on her apparent state.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteMyrtle Beach to Rickenbacker
Date FlownJune 2024
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"just lost our future business"

(United States)

Trip Verified | After a 5 hour delay and it may end up being longer, you just lost our future business. This has happened too many times. So many children here waiting to go to Disney and not one restaurant is open for them. What a rude, inconsiderate way to run an airline. Several here just experienced this same delay last Thursday. We have to call off work tomorrow because of this. You have no pilot even. Make this right to your customers.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteGrand Rapids to Orlando
Date FlownJune 2024
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
3/10

"return flight was was canceled"

(United States)

Not Verified |   I fly into Fort Wayne, Indiana fine and on time. Apart from cramped seats the flight was acceptable. The departture flight was good. The return flight was was canceled less than 24 hours before departure. I needed to return by Monday and this was Sunday. Allegiant Air gave me a refund but not enough to pay for a last-minute flight on another airline. I was not happy. I was shocked as this never happened before.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteFort Wayne to Phoenix/Mesa
Date FlownJune 2024
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"first complaint I've ever had"

(United States)

Trip Verified | I paid in advance for a window seat, but it was going to be on the side of the plane in the sun. I wanted to sit on the shaded side so I went into the app and changed it about 2 1/2 hours before my flight. I changed to the very last row on the opposite side. I also paid for priority boarding so I could board quicker, and once I got back to my seat I noticed there was no window at all. There were 2 flight attendants in the back and I told them I wanted a window seat and asked if they could keep me posted as to whether one came available. I was originally going to be in seat 30A and changed to 32F. The seating chart showed one person in that row in the middle seat. All 3 of the seats in row 30 were empty until one young man came and sat in the original window seat I had until 2 1/2 hours earlier (30A). I would have been happy with any window seat at that time and I knew he was sitting in the wrong seat because he saw there was no one in the window so he moved over. I asked one of the flight attendants if she could just check with him to see if he was in the right seat. She said very rudely, that if they could accommodate they would, but she wasn't going to check everyone's tickets to be sure they were in the right seat. I told her that's not what I said or what I was asking. I told her I'm a bit claustrophobic and really wanted a window. She asked if someone had sat in my original seat, or how it was that I managed to get the one I was in. I tried to explain all of the above to her, but she just repeated she wasn't going to check everyone's ticket and they would let me know if there was another window available. I was just going to stay where I was at, but the other attendant found an empty window for me. I just got moved and then we had to de-plane for some issue, but that's unrelated. So, yes, I changed seats at the last minute. No, I didn't know there was no window in the very back. I simply asked if she could verify the seat if the gentleman in 30A, to be sure that's his correct seat. She said that if it wasn't, the person assigned to that seat would come and he'd have to move anyways. I have flown Allegiant for years and I've been their biggest advocate. Anytime someone turns to up their nose when I mention flying Allegiant, I have always said that I've never had any problems. This is the first complaint I've ever had. I've worked in customer service my entire life, and I know what good customer service is and this isn't it. This may sound very trivial, but it means something to me. I don't need this sarcasm when I've paid money to fly this airline. Asking to verify one person's seat is not asking too much. Just a note: all of the other crew members and airport staff were wonderful.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteRockford to Mesa
Date FlownJune 2024
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
2/10

"staff is always kind and helpful"

(United States)

Trip Verified | Allegiant is convenient when you like to avoid the larger, busy airports. The staff is always kind and helpful. That’s about the best I can say about Allegiant. The planes are so crowded due to the cheap fares that you are shoe horned into the seats. If you are sitting next to an average size American you probably won’t rest at all due to bumping into your fellow passengers in the adjacent seats. The seats are hard and uncomfortable, and leg room is minimal at best. There is no in flight entertainment other than people watching and the sounds of unhappy young children crying or screaming. My flight today was delayed. I was notified of the delay via email and text 2:15 hours beforehand, just as I arrived at the airport and had checked in my rental car. I had my family of 5 in tow and we ended up having to Uber back to our hotel who graciously allowed us to have our room back until 7 hours later when we had to head back to the airport. We were given meal vouchers which was a nice gesture, but I think transportation reimbursement would have been reasonable as I would not keep my family at the airport all day long.
AircraftA320
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RoutePunta Gorda to Peoria
Date FlownJune 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

“very disappointed and dissatisfied”

(United States)

Trip Verified | When we first got to the IF airport, we were charged an extra 150 dollars to check our bags, and the man helping us said that our carry on is the right size and we wouldn’t have to pay for it. We then were boarding our flight, and the lady looked at us and said our bag was too big to be a carry on. She was very blunt and rude, and we asked about the other bags people were bringing in that were the same size. She said to put our bag on the measuring box to see, and when it went about an inch over she looked down on us. We then had to pay another 75 dollars for this carry on. She was not kind to us at all, not talking to us like real people. I’m very disappointed and dissatisfied with how she treated me and my 2 cousins, nobody should be talked down to that way.
Type Of TravellerFamily Leisure
Seat TypeBusiness Class
RouteIdaho Falls to Mesa Arizona
Date FlownJune 2024
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Nickel and dime you to death"

(United States)

Trip Verified | Wish I could give a zero. Do yourself a favor travel with anyone but them. It won’t save you money because they will charge you carry on prices for your personal items. Nickel and dime you to death. Then lose your luggage. Not just one persons luggage lost…our entire planes luggage was lost for almost two hours to the point the police had to be dispatched. I will walk to Florida before I fly this airline again.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteDestin to Cincinnati
Date FlownJune 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Do not recommend this airline"

(United States)

Trip Verified | There were over 20 infants on my flight and they screamed the entire flight, I didn’t pay for someone to bring their kids because it’s free to fly with a child under 2 so people inconvenience people with constant screaming. Do not recommend this airline.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteRichmond to Nashville
Date FlownJune 2024
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
3/10

“claim to be pet friendly, but it was not”

(United States)

Not Verified | Allegiant is very popular in my town as the only airline at our small airport. Direct flights into other small airports. It is well known that it's a no frills type of service. I have flown with them prior, and had no issues. But this time I traveled due to an ailing friend who died during my visit. I decided last minute that I couldn't let her cat go to a shelter. So we put her in an approved carrier and I paid to bring her home. She's a quiet gentle kitty, but was meowing as we boarded the loud plane. Though I hardly knew the cat, she had been quiet, only making noise when being moved around. So when the stewardess came to me and threatened to have me kicked off the plane if I didn't get her quieted immediately, I was shocked and dismayed. Already distraught over losing a friend, and now wondering and hoping I can make new kitty's presence work in my home, I sure didn't need someone making impossible demands. I had never flown with an animal like that. Some, more sympathetic passengers, offered advice of tranquilizers, etc. But I was in the pickle NOW. I really didn't want to miss this flight! They moved the passenger in front of me. But kitty quieted once we took off and hardly made a peep the rest of the flight. I was in tears off and on during the 2 hour flight, realizing this cat was all I had left of my friend. It made it difficult to communicate with passengers, or the crew. I realize that's a personal problem, but a real part of my experience, here. It is the next day, and I still feel traumatized by the whole ordeal. I wish they were more specific about pet travel in their policy explanation. I really had no clue that a generally quiet, but a temporarily meowing cat was reason to be removed from a plane! I have traveled with children and babies screaming, but never heard anyone suggest drugs to shut them up, and never a threat to kick them off! I will likely use Allegiant again because of the convenience. But I just want to forewarn others who might be considering taking a pet. They claim to be pet friendly, but it was not my experience.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteProvidence, RI to Punta Gorda, FL
Date FlownMay 2024
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes