Allegiant Air

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1142 reviews
3/10
3 star Skytrax Rating
Filter Reviews by :
Show
3/10

"Staff uncommunicative"

(United States)

Trip Verified | Provo to Los Angeles. Staff uncommunicative and didn’t even send us through TSA in time for the boarding time posted on our tickets (we have ten minutes until we board and no passengers have been allowed through TSA yet). Completely unorganized and an unpleasant experience overall.
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteProvo to Los Angeles
Date FlownFebruary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Do not fly this airline!"

(United States)

Trip Verified | El Paso to Las Vegas. Do not fly this airline! We got to their ticket counter, within an hour of our flight, to check in and no one was there. The airport called over the intercom three times for an Allegiant rep to come down to help us. Finally, a rep comes down within 5 mins of our flight taking off and says she wouldn't open the ticket counter back up because the flight was already 80% full. Then, we called customer service for a refund. They would not give us a refund but would give us a credit with an $80 fee attached. Seriously, the worst airline service I've ever experienced. The absolute indifference the Allegiant rep showed to us was incredibly telling of how this airline treats their customers. Especially their military customers! I am stationed a few states away from my family and do not see them often. This was supposed to be a family trip and for everyone to see my 11 month old daughter (that most of my family hasn't met yet) however, now isn't happening because the ticket agent wouldn't open up the ticket counter "because they are 80% full." This airline might be affordable but you are getting what you pay for.
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteEl Paso to Las Vegas
Date FlownFebruary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"They charge for everything"

(United States)

Trip Verified | Idaho Falls to Phoenix. Horrible service. They charge for everything, including a charge for not paying beforehand. Never flying with them again. They may seem like they offer better rates but they don’t.
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteIdaho Falls to Phoenix
Date FlownFebruary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
10/10

"Highly recommend"

(United States)

Trip Verified | Staff was amazing! We flew from Appleton to Mesa and it was our 1.5yr olds 1st flight. I was beyond nervous, but from gate checking our stroller to playing peek a boo to helping get our bags out from our above compartment the flight crew was awesome! Highly recommend this airline!!
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteAppleton to Mesa/Phoenix
Date FlownJanuary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
2/10

"make sure you read the fine print"

(United States)

Trip Verified | Knoxville to St. Petersburg. Just an FYI to anyone checking a bag - make sure you read the fine print and understand that this cheap company has you paying $50, $25 online per 40lbs, unlike every other airline who lets you have 50lbs. Fun little trick/scam that they have so that you’re forced to spend an extra $50 on top of what you already paid at the counter - so now I’m paying more ($150) rountrip to get my bag in the air than myself. Pretty ridiculous. But bravo to the genius who came up with that one on Allegiants part!
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteKnoxville to St. Petersburg
Date FlownJanuary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Worst flight encountered."

(United States)

Trip Verified | Albany to Punta Gorda. Worst flight I have ever encountered. Flight was suppose to leave at 1038am I am still sitting on the aircraft at 448pm. Took us hours to get a lousy $8.00 and also a $50.00 credit that I will never use because I will never fly this airline again.
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteAlbany to Punta Gorda
Date FlownJanuary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"Terrible baggage policies"

(United States)

Not Verified | Cincinnati to Phoenix. Do not check baggage unless you are on your return trip! I was on a direct flight on a Friday afternoon and my luggage was lost. It went to Savanna instead of Phoenix. I completed a lost luggage claim. The baggage handlers in Savanna knew they had a errant piece of luggage but did nothing to attempt to get it to the correct location. Allegiant’s policy states they will contact the passenger in 24 hours to inform them of the location of the luggage but by Monday afternoon I had still not heard from them. I finally received word that I would receive my luggage in Arizona Wednesday night, but I return to Cincinnati Wednesday morning! Now I will not get my luggage until February 4th-10 days after my departure! Terrible baggage policies and extremely poor customer service.
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteCincinnati to Phoenix
Date FlownJanuary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"changed our flight time"

(United States)

Not Verified | Allegiant notified us nine days before flying that they had changed our flight time to six hours later in the day, effectively cutting a half-day off of our vacation. No explanation was given other than it was a "market decision". This caused issues with our booked accommodations and in meeting up with another couple. The solutions offered involved either driving 2/2.5 hours to fly out of another city (and the accompanying cost of a rental car and overnight hotel), fly four days earlier (sooner than our accommodations reservation) or, cancel our reservation which was made in early December and try and re-book on another airline. None of these were acceptable so we were forced to cancel and re-book at a cost $220 higher than our Allegiant tickets. We had flown Allegiant before without a problem, but, this ridiculous situation will likely mean we would no longer even consider flying Allegiant. We last flew Allegiant in either 2016 or 2017.
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteIndianapolis to Orlando
Date FlownFebruary 2018
Value For Money 12345
no
2/10

"you get what you pay for"

(United States)

Trip Verified | Indianapolis to St. Petersburg. Overall very low budget airline and you get what you pay for with this company. Understand you are getting a very cheap flight to your destination with no frills or thrills and limited functionality from other airlines. No WiFi and they nickel and dime you to death. They will stop you and charge fees for the carryon almost habitually. Again you get what you pay for with this airline. It’s cheap they will get you there but everything else about it is pretty terrible from a customer stand point.
AircraftA320
Type Of TravellerBusiness
Cabin FlownEconomy Class
RouteIndianapolis to St. Petersburg
Date FlownJanuary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"not given us a full refund"

(United States)

Trip Verified | Concord Regional to St Petersburg. After waiting two hours on a plane that never showed up, we were informed that our flight was cancelled and would not be rescheduled. It's been over two weeks and Allegiant still has not given us a full refund. Keeping monies paid for a product/service you don't provide is unethical and illegal. After multiple calls and emails the problem still isn't resolved and they still have our money. If you are reading this and considering booking with this abysmal airline do yourself a favor STAY AWAY!
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteConcord Regional to St Petersburg
Date FlownDecember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no