Allegiant Air

✅ Trip Verified | We had to turn back midway through the flight because of what I believe was an engine issue. I'm not sure what exactly occurred, as we were not informed. They didn’t communicate anything to us. Our next flight was scheduled for 3-4 hours later, but then it was announced that it would be rescheduled for the following day. They provided us with a $150 voucher to use for another flight with them and asked us to wait for another hour so they could arrange a hotel. They informed us that they had booked a room for us at South Point. We waited an hour and a half for the shuttle to take us there, and when we arrived, the front desk told us we had to pay for the room ourselves because Allegiant hadn’t covered it. It was a frustrating experience. Additionally, the check-in staff for Allegiant in Las Vegas wanted us to pay $210 for three small bags that I typically travel with for free. It was the worst experience I've had with them.

✅ Trip Verified | Allegiant cancelled my flight without telling us the reasons. The next available flight is 2 days away, the customers have to pay for the extra cost from hotel, car rental etc. I tried to call the agent to reschedule, but I was put on a hold for 2 hours, still nobody picked up my call!

✅ Trip Verified | Such a frustrating and disappointing flight experience. Expect long delays and an uncomfortable flight. Departure flight was delayed by 3 hours (plane and gate changes, mechancal issues). They also told us it would only be 2 hour delay and has us start boarding then we got to sit on the plane wating to take off for another hour. No updates provided in that last delayed hour. On the return flight we paid $50/seat extra for the "extra" leg room seats only to find out the space for our feet was half the size of the other 'extra' legroom seats, so we still had a cramped feel and my under the seat bag didnt fit. Our seats were two asile seats, 2c and 2d, in case that helps anyone. Brutal experience. Do not recommend and we will not be flying them again. 1 out of 10 since they did actually get us to our destinations.

Not Verified | I flew Allegiant round trip from Appleton, WI to Sanford, Florida and back and both trips were extremely frustrating. Both flights were delayed for over an hour and then we had to sit and wait for maintenance issues for additional time both times.

✅ Trip Verified | Allegiant is not much, if any, cheaper than major airlines once you factor all the stacked fees. And if you value your time, Allegiant is a loser. Allegiant Air's business model is the classic nickel and dime. If they could charge for air or light in the cabin, they would. I know planes are tens of millions and operation is terribly costly. Allegiant needs to make a profit. Their model is annoying and extremely wasteful of time negotiating ordering pitfalls, lack of customer service and persistently delayed flights. We were supposed to leave at 4 PM, at 7 PM we're still not off the ground.

Not Verified | I asked this question and was told no. I think it's reasonable considering the circumstances. This is my first time flying Allegiant. This flight was changed and now arrives just before midnight instead of 5pm. That's a pretty big difference. I'm traveling with my children and we had plans to drive up to Jacksonville for an appointment. I can change my plans, but I can't drive that late at night as it is unsafe for me to do so for many reasons. I looked into other options (other flights with Allegiant) and there aren't any. I get my girls on Friday 20th at 3:30pm and it's an hour to any airport from where we live. If I switch airlines at this point, it will cost me more than double to travel on the 20th or 21st. I am a single mom and can't afford to switch. I don't have a return flight with Allegiant because I had a discount with another airline that I used to make traveling during the holidays affordable for me. I'm just asking for either hotel accommodations, a similar price with another airline on 20th or 21st, or something to make up for the major change this is in our plans. I'd like to work something out that is fair to both of us since Allegiant changed their flight significantly.

Not Verified | I have a flight today that departs at 12:54pm. I was planning on adding my two bags under the airplane early this morning due to getting paid today. The allegiant app checked me in automatically, which means I am unable to check in my bags for the price of $50. I would have to check them in at the airport which will be $75 per bag. Now you would think that you would be able to get in contact with allegiant 24/7 customer service. Nope, no one answers. I have been sitting on the phone since 4:00 this morning. I wonder how many people had to be charged extra do to this issue. Allegiant should not be giving false information about their 24/7 customer service when they actually do not have a 24/7 customer service rep answering customers calls. And this issue with the app automatically checking people in is outrageous. I will never fly Allegiant again.

✅ Trip Verified | Could not check in (in Albany) because they were still checking in another flight. Unable to check in more than one flight at a time led to long lines and frustrated customers. Also, when we landed in St Petersburg (PIE) it took over an hour for our bags to come out. Absolutely unacceptable. I would only recommend this airline for select routes.

Not Verified | There was a carry on luggage bag size issue. I really didn't know that the size is not correct (which I'm still not sure) because when I checked it's dimensions on the scale it looks ok but the attendent told me that the size is bigger just by 1-2 inches. However I got charged twice for one luggage and the WORST CUSTOMER SERVICE failed to refund me. They were just telling their terms and conditions bla bla. I am fully disappointed.

Not Verified |   After delaying our 6:20 flight three times, we got to the airport and received a text that the flight was canceled and rescheduled for 2:30 the following afternoon. They offered us $175 back plus a $100 flight voucher. Does not cover the hundreds of dollars lost for a car rental and Airbnb for the night plus missing an entire day of our vacation.