✅ Trip Verified
| St Pete Clearwater to South Bend. The original flight for me was to return on August 28th. We left with plenty of time to spare. Traffic was backed up and horrendous. There was a very bad accident on the freeway, and we made it to the airport at 8:45am. The plane was to leave at 9:00am. My daughter and I had no bags to check and I was already prechecked in and ready to go. We knew it was a longshot, but we went straight to the gate just to see if I can make it. We were informed that the plane had already left. We looked at our app that had originally still said 9:00 AM it changed to the plane had left at 8:51 AM. We remained calm and went to the ticket counter to see what could be done. As time passed and the lady continued to attempt to help us, she let us know we would be charged 75 dollars as a comp fee for a flight on Saturday. We immediately felt upset and I had a panic attack. People behind us had also missed their flight and began to complain. The woman and another woman behind the counter began to become upset with those of us that missed our flight stating that we should have been there two hours prior. We asked to speak to a manager. The second woman kept saying “well many others were here on time, they were two hours early as you should have been, we can’t hold the plane for you”. We kept saying “we know you can’t hold the plane that’s not what we’re asking we don’t understand why we have to pay again when it’s not our fault that we missed“. We explained to the lady that we did not want to compare ourselves to others that were not on the road when we were on the road that were not affected by the accident like we were affected. She appeared to have no remorse. As they began to get a manager they asked those of us that missed the flight to step aside to another side and that we would be served once he came to the counter. A family came up and got in line and it had been maybe two minutes before a gentleman came to the counter, one of the people who missed their flight was a little old woman who went up to him thinking he must be the manager. However they told her that she needed to wait her turn that those behind her were actually in line, and had been waiting an hour to check in for their flight. Although maybe their perception of an hour is different or maybe it was the stress, but those people had just gotten there and those of us that were waiting for figuration of our missed flight and the cost of a second flight since it was not our fault that we missed our plane, we had only been waiting maybe 30 minutes if not less. What seemed like an eternity during the situation was really not that long, and those of us that had missed our flight were the only ones standing in line until they moved us aside and a family came up right behind us. Overall it was a very stressful situation with customers just wanting some clarification and understanding from the company and workers of the company just not having remorse and probably feeling stressed themselves as well. Overall the manager came and comped to all the flights for free for those of us who were involved in the freeway of the accident that had occurred and we were not able to make it to the airport. Although we greatly appreciate the consideration and understanding and compassion of their manager it still can’t be helped to feel uncomfortable or uneasy and just simply sad and stressed over it all.