Allegiant Air

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1558 reviews
3/10
3 star Skytrax Rating
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1/10

"not be using Allegiant air for future flights"

(United States)

Trip Verified | My husband and I were supposed to fly out of Chattanooga to Orlando on Sunday night October 31, 2021. That flight was canceled until the next day at 2:30 PM in which that caused us to miss a full day at the Disney part we had already paid for. However we did proceed with our flight schedule to enjoy the rest of the days in Orlando. Our returning flight was to leave out at 7:42 PM on Thursday evening November 4, 2021. When we arrived at the airport two hours early we receive the news our flight has been delayed until 10:00 PM. At a later time we receive news the delay has been pushed back to midnight. Our flight was eventually canceled in which they did not offer a returning flight the next day. We had to get home to our sons state playoff game but they only offer the next flight home which was the following Sunday. We were told our other option will be a full refund! Therefore we opted for that choice. However after booking another flight the next day home having to rent a vehicle and spending a total of $660 we get home to find out we are only reimbursed for half of what we were told we would be reimbursed for. Upon speaking with staff they would not follow through with what we had been told we would receive and did not five any further compensations at all. This was their mistake and was the ONLY reason we opted for the refund! Now not only are we out of pocket for the Disney park we didn’t make it to in time, we are also out of pocket for most of the $660.00 we had to pay for a returning flight the next day along with a car rental! This is poor business but I found out very quickly they do not care! And they obviously do not follow through with the information they give to their customers! I will not be using Allegiant air for future flights.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteChattanooga to Orlando
Date FlownNovember 2021
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"told me that I had missed my flight"

(United States)

Trip Verified | I’ve never had an issue before with allegiant but today, we encountered a particularly sadistic receptionist. We checked our bag and I had my boarding pass screen shot and ID ready. The screen shot was of too poor quality to scan (my bad). I asked if she could print my pass and she refused saying download the allegiant app. I asked again and she rolled her eyes and said no, download the app. I download the app and am locked out of my boarding pass (I think bc I viewed them on kiwi first?). The tsa printing machines are all not working so I run back down to the counter. I was served by the same receptionist who told me that I had missed my flight and was too late (it was 10 min before the doors closed). She said she too was locked out of the boarding pass too and couldn’t print them. When I explained the situation, she raised her voice at me, stating that I took up her line. Realizing she’s ready to full on yell at me, I request to just reschedule the flight if I am too late. She says she has one three days from now. At this point, I’m desperate because I’m a veterinarian and have a day full of appointments to see tomorrow. She suddenly says actually just try and prints my boarding pass! She lied about not having access then also held them hostage from me when she could have printed them for me 10 minutes ago, knowing I was missing my flight. She never offered to call ahead to check on where the flight was and guess what? It was still boarding and we made it.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLas Vegas to Austin
Date FlownNovember 2021
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Worst airline experience by far"

(United States)

Not Verified | This airline decided to cancel our tickets to Las Vegas and they did not offer an explanation as to why. When I tried to contact them via phone, I had to sit on hold for hours. When trying to chat with them, they never had an available agent. This airline is a joke. They will never get my business, no matter how cheap they are, and you all should do the same. Worst airline experience by far and I do a lot of flying.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteFort Wayne to Las Vegas
Date FlownNovember 2021
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"don’t want to fly Allegiant ever again"

(United States)

Trip Verified | The worst airline. Today our flight was canceled within minutes of boarding. They had 8 seats available and we didn’t get either of the 8 seats and I booked 2 months in advance. All they could offer us was a 150.00 voucher. I don’t want to fly Allegiant ever again so that voucher is not going to suit me at all. Book at your own risk. This company is horrible and now I’m out of more money.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteDes Moines to Las Vegas
Date FlownOctober 2021
Ground Service 12345
Value For Money 12345
no
1/10

"Worst customer service"

(United States)

Not Verified | I had the worst experience ever with Allegiant Airlines. They canceled my flight 2 hours before departure and when I asked for compensation for a non-refundable hotel that I booked, they did not take any responsibility. I chatted to an agent named online and he cut the chat. I called the customer service and they cut my phone after they asked for my information. Worst customer service. They don't value you.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteFayetteville to Miami
Date FlownOctober 2021
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Avoid this company at all costs"

(United States)

Trip Verified | Friday flight starts with a 6+ hour delay. No reason for the delay, no monetary compensation for the delay and a $50 credit for future flight was offered. Sunday flight home, starts with a 1 hour delay, then turns into a 2 hour delay and then at 9PM they decide to cancel the flight with no explanation. I call to get on another flight and they offer Monday night as an option. I tell them I need to leave in the morning for work and they tell us sorry. I ask to speak with a supervisor and they put me on hold for almost 50 minutes. By the time the supervisor gets on the phone, they tell me that Monday night flight is sold out as well and the next flight is Wednesday night. They offered us $250 each for the "inconvenience". When I explained that it cost us thousands to drive in a car to South Carolina (hours away), for new flights booked the day of, for a hotel and for meals, they told me sorry and that they are not even required to give us anything. What kind of customer service is this? Worst airline experience I've had in my life and I work in the industry. Avoid this company at all costs. They are clueless when it comes to being guest centric. I have emailed them multiple times since my experience and no replies have been given in over a month now. What a joke of an airline.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteFort Lauderdale to Asheville
Date FlownSeptember 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"No customer service available"

(United States)

Not Verified | Never again. We flew with no issues Indy to Orlando/Sanford. Our flight on the way back was delayed by 45 minutes (turned out over an hour). Then once we landed it took over an hour for them to get us our checked luggage. No customer service available to call or in the airport at all. Emailed them immediately with my complaint and have not heard back.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteIndianapolis to Orlando
Date FlownOctober 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
7/10

"Flight was great"

(United States)

Not Verified | Flight was great. Both from SGF to LAX and back. For a budget airline seats were comfortable enough and had leg room. Flight attendants need sensitivity and manners training. Flight was on time, no hassle.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLos Angeles to Springfield
Date FlownOctober 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
2/10

"never fly with Allegiant again"

(United States)

Trip Verified | Would never fly with Allegiant again. Paid an insane amount extra for carry on which I then discovered I wouldn’t have needed to do. Then my return flight was canceled only an hour before and I received no help in getting a new flight to my destination. Allegiant didn’t have any other flights for four days. Have to pay on board even for water. Terrible experience.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteGrand Junction to Las Vegas
Date FlownOctober 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"stranded with my dog at the airport"

(United States)

Trip Verified | I always fly with my service animal. I went to drop off my bag at the counter and showed them my ticket. The girl said she couldn't find my DOT service animal form. I showed her in my phone the email that Allegiant had requested with the pdf form attached. She said she wasn't sure if she could accept that as evidence. I opened the pdf for her to see. She said that would not work now because they would have needed that form 48 hours earlier. I said, you really aren't going to tell me that I can't fly today? Yes sir, that's right. I told her and the weekend manager that I wasn't leaving unless I got on that plane. She called a security guard and the manager said "We've cancelled your reservation and returned your money sir. I've never had an airline work so hard to not accept a fare before. I'm 66yo, disabled, and after Uber had dropped me off after an hour I was then stranded with my dog at the airport looking for a way to go home
Type Of TravellerSolo Leisure
Seat TypePremium Economy
RouteRichmond to Punta Gorda
Date FlownJune 2021
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no