Allegiant Air

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1975 reviews
3/10
3 star Skytrax Rating
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1/10

"Nothing good about it"

(United States)

Trip Verified | This is the first and last time flying this horrible airline. Nothing good about it. Prepare to pay as much for carry on bags as you do for the ticket.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteSt Petersburg to Indianapolis
Date FlownMay 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"biggest mistake ever"

(United States)

Not Verified | I'm a 100% disabled vet. Before my flight I had a medical emergency which I was hospitalized, which caused me to miss my flight. 45 mins on hold the day before flight, was told they couldn't do anything for me. Then was told to call back and use different numbers to get someone else. Just to be told same thing, only this time was told to go to website and email customer care. Just to be told there was nothing they could do for me or my family. So 2k later and no flight. This was my first and last time ever flying with this company. Had a similar issues like this with southwest and they were more then helpful. Wish I read a lot of these reviews before choosing to fly with this airline .. biggest mistake ever.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteLas Vegas to Knoxville
Date FlownMay 2024
Value For Money 12345
no
1/10

"an absolute nightmare"

(United States)

Trip Verified | I recently had the unfortunate experience of flying with Allegiant Airlines, and it was nothing short of a nightmare. From the moment we arrived at the airport, it was clear that this was going to be a disastrous journey. Despite arriving more than two hours early for our flight, there were no staff members at the ticketing counter, and the line was outrageously long, stretching out the door. In a panic, we tried calling Allegiant's customer care line for assistance, only to be met with rude and hostile customer service representatives who seemed more interested in blaming us for the situation rather than helping. It was abundantly clear that the fault lay squarely with the airline for not having enough staff to handle the volume of passengers. After what felt like an eternity of waiting, we were finally able to speak with a supervisor, who was perhaps the most rude and dismissive person we encountered throughout this ordeal. Despite our pleas for assistance, he callously informed us that the next available flight wouldn't be for another five days, leaving us stranded at the airport with our 5-month-old baby and all of our belongings, including our car seat and stroller, which were already on the plane. To add insult to injury, Allegiant initially claimed that they had loaner car seats and strollers available to help alleviate our situation. However, when we asked for them, suddenly they had nothing of the sort, leaving us completely helpless and at their mercy. In summary, our experience with Allegiant Airlines was an absolute nightmare. From the lack of staff at the ticketing counter to the abysmal customer service and the complete disregard for our well-being as passengers, it was by far the worst travel experience we have ever endured. I would strongly advise anyone considering flying with Allegiant to think twice and explore other options, unless they enjoy being treated with disrespect and left stranded at the airport
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RoutePhoenix to Portland
Date FlownMay 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"never been treated so badly"

(United States)

Trip Verified | When i arrived at the airport they were not yet checking in my flight. I was about the 7th person in line. They said it would be at least 45 min before they started my flights check in. I couldn't stand that long so i went to the restroom and then outside to find a place to sit. By the time they opened check in the line was horribly long. There was only one person at the desk checking in an entire plane full of people and the line stretched past security for well over an hour. As a disabled person that marked on her reservation that i was in need of a wheelchair i attempted to use the priority check in lane because i am unable to stand for long periods of time without extreme pain. Even though there is a handicap sign on the priority check in lane i was told that because i don't have your credit card i would have to wait in the excessive line. I explained that i needed a wheel chair and was told that i could grab one myself and someone would come around to help me. I pointed out the handicap symbol on the priority sign and was told that i couldn't just skip the line (but apparently that's OK if i have your credit card? ). I sat in a wheelchair and moved myself through the long check in line as no one came to help me. I finally made it to the desk to check the bag i prepaid for and asked if someone was finally coming to help me get to the gate and was told to wheel myself to the side and just wait. They finished checking everyone in before taking me to the gate. The flight was delayed and i was the last person on the plane. I fly often and have never been treated so badly. No disabled passenger should be forced to stand in pain because they don't have your credit card. This is my first time flying your airline because it was the best option to get down to Destin but if i hadn't booked a round trip ticket it would have been the only flight i ever took with you.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteRickenbacker to Destin
Date FlownMay 2024
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
10/10

"Great experience"

(United States)

Not Verified | Great experience, no delays, great service, flight team member performed magic acts for passengers. I saw no issues with free carry on pieces with other passengers. Friendly service.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLos Angeles to Tulsa
Date FlownMay 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

“was told I had to move”

(United States)

Trip Verified | Paid for a seat and was told I had to move to accommodate a mother/daughter who did not pay for their seats. I was told loudly that I would have to move or continue to be petty and leave the plane. I’ve read reviews here that have reported the same senerio. Evidently this is an accepted practice within this airline and goes against their written advertisement where they encourage you to pay for your seat to “ guarantee your comfort and location onboard your flight”.
Type Of TravellerCouple Leisure
Seat TypePremium Economy
RouteProvidence to Punta Gorda
Date FlownApril 2024
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
2/10

"reps were rude to me and overreaching"

(United States)

Not Verified | I was very excited about the flight to Jacksonville to meet my first grandchild who was born on Tuesday, April 16. When I came up to the counter, probably to read the signs, A lady asked me if I was flying Allegiant, and where I was going. I told her that I was going to Jacksonville, and she said she was going there too. She said that she was from Afghanistan, and her English wasn't the best. She asked me if I would help her. I was happy to help since we were going to the same place, even though my plan was to hang out at the USO eating chips and drinking soda as I am a veteran's spouse. We both sat down until the counter reps came out and the line began to form. I checked in online before getting to the airport, so I checked my bag first. Then I stepped over to help the passenger from Afghanistan. While we were in line, I asked her if she had her boarding pass, and she only showed me her reservation, and I saw that she hadn't checked in yet. So, I tried to walk her through the steps to checkin online on her phone like I did. This took a while because I tried to explain step by step, and there were a lot of steps involved to check in. The check-in was interrupted when it was my turn at the counter. So we had to start over. The check-in was interrupted again when she got a phone call. So we had to start over again. It was very important for her to check in online to avoid the $75 charge for the 2nd bag she wanted to check. She preferred to pay the lower charge, $30, offered online. I tried explaining this to the Allegiant counter reps hoping that they would somehow make an exception, save her the trouble, and just let her pay the $30 at the counter. Instead of making an exception, they began questioning me and asking the passenger from Afghanistan about me. She told them several times that I was there to help. The counter reps were rude to me and overreaching. They reported me to security! The reps lied, reporting to security that I wouldn't allow her to talk to them. The passenger I helped spoke to the counter reps the whole time. I was just standing there to help and repeatedly trying to walk her through the check-in process on her phone. One of the reps tried to force me to render my boarding pass and ID unnecessarily. The passenger I helped explained several times that I was helping her. She apologized to me, the security officer who questioned me also apologized to me, however, the counter reps continued their weird behavior, taking pictures of me, and writing notes about me when I boarded the plane. It was unbelievable! I asked the passenger a couple of times if she still needed my help, and she said yes, so I stayed, since I said I would help. I was relieved when the counter reps finally checked her bags even though they did so by taking her phone and forcing her to download the app and on top of that also forced her to pay $5 for the boarding pass... I would think that she could access the boarding pass through the app. Anyways, I felt very uncomfortable and undervalued as a customer. I felt falsely accused of something I didn't do. It's still hard to believe, and it hurts a bit to be treated like a criminal when you're only trying to help someone. Allegiant Response, I am really sorry to hear about your experience, but thank you for letting us know. All of our team members are expected to be professional, respectful, and assist however they can. We truly regret that your experience contrasted with this. While I cannot
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteWashington to Jacksonville
Date FlownApril 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"cannot check your bags more than 2 hours early"

(United States)

Trip Verified | No where is it posted that you cannot check your bags more than 2 hours early. We waited in line for 2 hours to check our bag only to be turned away and told we have to wait another 2 hours to check our bags. There is no where to sit or eat. We have 2 small children and had no where to go. The attendants taking the bags were incredibly rude and slow. Playing on their phones and talking with each other while the line was literally out the door. Once we came back to check our bags, again the attendant was rude. Our gate was changed without notice. The attendants working the gates didn’t even know it was changed. Again when asked they were rude giving the information.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteFt Lauderdale to Cincinnatti
Date FlownApril 2024
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
10/10

“have not had any bad flights”

(United States)

Not Verified | I have flown on Allegiant many times. I like this airline and up to April 4th have not had any bad flights. Thursday afternoon (this is not the airlines fault) a small child was seated behind me kicking my seat and playing with the fold up tray through a 2 hr. 30 min. flight. What is the proper procedure to attempt to encourage the parents to make their child stop.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteSpringfield MO to Phoenix Mesa Gateway
Date FlownApril 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"horrible customer service"

(United States)

Trip Verified | Flight delayed from one day to the next an almost 17 hour delay. Horrible customer service. Had to book a flight with another carrier to get home due to work, kids, etc. Absolutely horrible customer service and ended up costing almost an additional $900 due to this.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteOrange County to Provo
Date FlownApril 2024
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no