Allegiant Air

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1371 reviews
3/10
3 star Skytrax Rating
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9/10

"Keep up the good work!"

(United States)

Not Verified | We had a wonderful experience flying Allegiant. The best part was our flight attendant. He was entertaining and hilarious from the start of the flight to the very end. He greeted everyone personally as they boarded the plane, kept us all entertained during the flight, and he said goodbye to each and every person as they deboarded the plane, telling each us to have a blessed day. Keep up the good work!
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteIndianapolis to Tampa
Date FlownMarch 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"accused of mask wearing compliance"

(United States)

Trip Verified | Worst flight experience we’ve ever had, St Cloud to Mesa. Rude staff and unfairly accused of mask wearing compliance. Escorted off plane by police and questioned. Reported to TSA and received a warning. No due process. Last $$$ they’ll see from us. Despicable.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteSt Cloud to Phoenix
Date FlownFebruary 2021
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
2/10

"wouldn't recommend to anyone who wants to meet a timeline"

(United States)

Trip Verified | 3rd time flying this airline. Sits on the runway 15 minutes after real departure time, arrives 30 minutes after scheduled arrival time. I wouldn't recommend to anyone who wants to meet a timeline.
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteSanta Ana to Boise
Date FlownMarch 2021
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"always a delay for mechanical issues"

(United States)

Trip Verified | Every time we fly there's always a delay for mechanical issues, stuck on the runway and taxied back into sit for 3 hours on a hot plane. Worst Airline possible. Yes, flights are cheap, but you get what you pay for, horrible.
AircraftA319
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteOrlando to Fargo
Date FlownFebruary 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Worst flight ever!"

(United States)

Not Verified | Worst flight ever!! I have had my seat choice, 3D, reserved for several months. Why is it when I board the plane, a. There is someone in my seat, b. I am the one that has to move and c. I’m put next to a screaming baby? The 2 front cabin flight attendants were less than helpful in trying to locate a better seat on the plane for me and there were seats available. It will be a very long time, if ever, I fly Allegiant again. And would not recommend to anyone.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteFlint to St Petersburg
Date FlownFebruary 2021
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"This company is pretty terrible"

(United States)

Trip Verified | Probably the worst customer service we have experienced with an airline. We asked them to print us tickets since our online check in boarding passes werent working at TSA. They proceeded to try to get us to download an app etc. Said they could not print us tickets and we ended up not making the flight since the tickets they were pulling up werent working at TSA. We went to TSA 3 times with tickets they had pulled up. Talked with customer service at baggage claim later who said they can print tickets for $5. Again the ticket counter never offered this even though we asked for our printed tickets. This company is pretty terrible.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLas Vegas to Reno
Date FlownFebruary 2021
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"I wish I had realized how bad they were before booking"

(United States)

Trip Verified | I will never fly Allegiant again. Be warned, this airline does not care if it inconveniences you or if you actually need to arrive at a destination at a certain day and time. They are perfectly comfortable listing multiple flights and then cancelling and merging flights to maximize their bottom line at the expense of your experience. I wish I had realized how bad they were before booking, so I am warning you. I thought it was just the reality of value air travel so you have zero perks. I didn’t realize they were this unprofessional so as to cancel with no compensation or care. Cancelled my return flight a week out, rescheduled to an earlier time that removed one day of our 3 day vacation. Then they cancelled my departure flight at 1am the night before departure, only option was way late in the day so I lost the first day as well, then they delayed it again (ultimately 8 hours later than original departure time). Beware! If you have any other option, book with any other airline. Not worth any savings you may think you get. I wish I could give a zero or a negative number for this review. The fact I have to give at least a 1 feels generous.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteFort Lauderdale to Asheville
Date FlownFebruary 2021
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"The worst customer service ever"

(United States)

Not Verified | We all know that Allegiant is an economy airline. And that they charge for absolutely everything that you want, including water. I had prepaid for a carry on. When I went to get my boarding pass, they charged me $5 to print it. They saw my carry on and didn't say anything. Went through security and got ready to board. It was 2" too thick. It would have easily fit in an overhead compartment. They said I needed to pay for it to be checked. $50. I asked for a credit for what I had already paid for the carry on and I would pay the difference. She was completely rude and said Allegiant never refunds or credits. Allegiant just started flights out of Santa Maria. The plane is not even half full. With this attitude I doubt they will be here long. The worst customer service ever. Flyer be aware.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSanta Maria to Mesa
Date FlownFebruary 2021
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Fly with caution!"

(United States)

Trip Verified | Absolutely horrible business practices! The trip started with an understandable weather delay which developed into a 36 he mechanical delay because the plane was not properly maintained during the storm. Allegiant refused to recognize it as mechanical issue instead of weather despite the fact that other airlines were flying in and out in those conditions. This delay cost me an overnight stay waiting for the flight to either be fixed or a rescue plane sent. Additional cost for food as there was only one venue available and we were told to stay near the gate. I also lost money on my destination lodging which was no longer refundable or able to cancel because delays took so long. when I contacted Allegiant customer service about the issue they absolutely refused to acknowledge any wrongdoing and stated that they were not required by law to provide any kind of compensation. I recognize that there is no legal obligation but there is an obligation for the business to act in good faith towards its customers. All told, I paid $270 for the flight and an additional $250 in food and lodging expense as a result of the delay. The company refuses to do right by the situation. This is not my first go round with delays and cancellations with this company but it will be my last. Fly with caution!
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteCedar Rapids to Tampa
Date FlownFebruary 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

" asked about some possible and future charges"

(United States)

Not Verified | I was flying with this fly airline company due another passenger gave me this fly ticket as a gift. Before leaving from my home, I decided to call Allegiant Air's customer service, making some consult, specifically, about the laptop fly classification. Due the cheapest value of this kind of ticket, I asked about some possible and future charges at customer service. The answer was the computer doesn't have any charge at the airport front desk. Believing the information I received; I decided to use my most and loved let her and personalized computer suitcase and carry my computer in. Into the airplane, ready and waiting for departing, I saw a lady who was carrying, not only a hand suitcase, a computer suitcase plus a back bag. I was curious and I decided to ask how much she paid, not by the laptop (50,00 US$) but by the backbag. She answered me nothing.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteFort Lauderdale to Columbus
Date FlownNovember 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes