Allegiant Air

Not Verified | The worst customer service on the planet. I was on hold for 3 hours spoke to two representatives who just push me along. Screwed my checking account up - charged me eight times for a flight. I had to go to my credit card company to make sure I get credits. I will never use again. I highly recommend no one ever uses a Allegiant.

✅ Trip Verified | I was boarding my plane with my AED in one hand (I have a heart condition) and a bag of diabetic medical equipment (my wife has type 1 diabetes) in my other hand. I have flown with this equipment before as a free carry-on item both with Allegiant a few days prior and other airlines before then and have never once had to declare anything and have never been given any problems. As I board the plane, I walk by the stewardess. She looks me up and down and then turns to her friend and says "Here we go again. I can't believe people are trying to get free carry ons." Her friend responds with, "Yeah, maybe you should tell them to put that in the special bins on the outside of the plane. Implying to throw my medical equipment out of the plane." I was completely taken back but I did not want to get into an argument at this point so I did not say anything because I just wanted to get on my flight and go home. After a few minutes go by another stewardess comes up to me after I sat down and she starts asking me questions about what am I carrying and why. I explained that I have a heart condition and that my doctor recommends that I carry it with me but is not required. She leaves and after about 5 more minutes the gate attendant comes up to me asking to have a private conversation about what's going on so I walk off the plane with him. Side notes this has now gotten the attention of everyone on the plane and everyone was staring at me and probably wondering what's happening. The attendant precedes to start asking me very personal questions both medical and not medical which I do not want to repeat. They threatened to have me removed from the flight if I did not provide the information. All because I am carrying a medical device that was already approved by security. I am very upset at this point. I give them all of the information they ask for and then wait outside the plane for 15 minutes as they are talking both on the phone to people and in person. At this point the captain, airport security, 3 stewardesses, and gate attendant were all around me, the gate attendant was extremely rude and disrespectful. They finally let me back on the plane while my whole family is waiting and every single person on the flight is staring at me as I walk to my seat. One lady come up to the front as I was walking back on to ask "why did you take him off the plane?" The only kind person that I talked to was the pilot, but everyone else was rude, mean, and disrespectful of my privacy. I will never fly Allegiant again. I have tried to call customer service multiple times and have sat on hold for multiple hours and never got to talk to someone.

✅ Trip Verified | This was the worst flight experience I've ever had. The flight was delayed 14 hours, and not a single employee cared about anything. Not a single compensation, rewards points offer, free transfers, inter-airline communication, refund, or deal. They stranded 100-150 people in an airport and made it clear it wasn't their fault so everyone was on their own. Absolutely no accountability and the customer service line given was no further help but rather an echo that Allegiant doesn't care about its customers. Horrible airline, and I will never fly this airline again. Needless to say on top of that, they tried to charge me $75 for a carry-on after being delayed 14 hours and REFUSED to comp it. I only got out of it for being military but when I asked about compensating everyone else's, the manager ran away saying "if you have any suggestions let us know. Allegiant cares." As I was literally giving her a suggestion and she didn't care. Then even after we finally boarded the next day, we sat on the tarmac for ANOTHER hour with no update other than an announcement saying "if you're in a large group, can you tell us if you're missing someone?" I presume they miscounted or someone was missing, but still no communication from the staff. AND THEN they boasted that the stale peanuts and soda was "on the house to make up for the delay."

Not Verified | Fantastic crew provided quality customer service with smiles! I've flown multiple times in the last year on this airline. Highly recommend. Plane is always clean. Thanks for providing excellent service. Wish you weren't seasonal as I'd fly more with your airline.

Not Verified | Zero customer service. I was only told “no” about 10 times on the phone. Lady seemed to hate her job. Within 7 days you can’t pay for the difference in a flight. You have to pay full price for an additional flight. Will never book with them again. Spirit is a better airline and that’s sad.

✅ Trip Verified | Expect zero customer service or customer relations when you fly Allegiant. On July 1 my wife and I flew from Tampa to Portsmouth. The woman in the row with us took her dog out of its bag. The stewardess told her two times that pets must stay in their bag at all times but did nothing to make sure she complied. The dog had diarrhea all over the place, ruined my wife's running shoes and bag. Unbelievable, right? The woman apologized but set the soiled dog carrier on my wife's lap while she worked to clean up the mess. It reeked! The stewardess came over and spritzed some air freshener but did nothing to help us. When I contacted customer support requesting reimbursement or a voucher, an agent told us there would be no reimbursement or vouchers saying Allegiant "has no control over the behavior of passengers." I am totally shocked. Otherwise, Allegiant has always got us where we are going at the best price with no frills.

✅ Trip Verified | Disaster. Third time wasn’t a charm. Got delayed in TSA mess and no attendants at the gate. Was there 18 minutes prior to the flight departure. Staff came out from the locked door and said they had a jam up in the jetway, couldn’t get in as they closed the door behind them. Watched the plane pull away for 18 minutes. I’ve had three flights cancelled… now sitting on hold for 30 minutes so far just to get a flight credit worth nothing. Avoid these people - not worth any amount of “savings”.

✅ Trip Verified | It was hell from the moment we entered the airport in Cincinnati. They had zero organization and when we finally got to our gate there was no one at the gate. There was no announcements and no gate agent with our take off time came and passed. Our flight crew arrived and they told everyone we’re just waiting on the gate agent. Where is this gate agent? No answers no information nothing. Don’t ever fly with Allegiant

✅ Trip Verified | After delaying our flight MULTIPLE times, when we finally got close to leaving they announced the flight has been cancelled due to no plane there to take us (for our scheduled flight). We lost $1,300+ for our hotel that they were not willing to give any compensation for due to them canceling our flight after we had been there for hours. Will never use Allegiant again. It will be worth the money to fly with a larger airline to ensure we are taken care of.

Not Verified | Our flight was scheduled to leave at 6pm on June 30th. The gate was very full of excited people who were supposed to be flying to Fort Lauderdale. My husband checks his phone and sees the flight is delayed in the Allegiant app. I checked Flight Aware and Google which both said on time. I went to the desk at the gate and no one was there. I asked other passengers what was going on, they said they didn’t know either but someone who works for Allegiant was at the desk just long enough to tell them, “I don’t know what’s going on. Just sit still.” So they did. I checked the Departures board, said on time. 15 minutes later, everyone’s phones go off. Allegiant sent a TEXT to all passengers about the delay. Not one human interaction! We go get dinner. We are waiting in the USO for our now 8.18pm flight. I’m checking my phone every five minutes since not one person could tell us anything. 35 minutes before we should board, we get another TEXT. This time, it’s cancelled! I furiously went to the gate desk. Once again, not one human is there to tell us what’s going on. Just a lot of angry passengers. I ask any employee I can find, where can I get help? Every single person I asked said to Google it and call Allegiant. I tried but “due to the cancellation of your flight, we are experiencing high call volumes.” Couldn’t get through. Now we are panicking about where our luggage is. Once again not one person could tell us where it was. Finally, after my daughter and I ran to the baggage claim, I found a gentlemen who worked for the airport that pointed us in the right direction. My husband went to the Allegiant desk where you check in. They told him they didn’t know anything about the flight either but that everyone would get vouchers and $150. What about the money we spent on the vacation we were going to? All communication was via text! Shame on you Allegiant! My family has loved flying with this airline. This is exactly how you lose loyal customers.