Allegiant Air

Two hour delay to ride on a plane with mechanical problems treated rudely not offered even a bottle of water for being delayed. Other airlines we have flown on have given us vouchers for food when we were inconvenienced. I witnessed an Allegiant employee laugh at a customer that had waited over an hour for her luggage. We stood in line with the other passengers on our flight for 15 minutes while three agents leaned on the counter and did nothing only to find out we were standing in a line that was for re-ticketing for a cancelled flight. The re-ticketing agent was telling passengers that they were in the wrong line one at a time as they requested their boarding passes. Our agent was very gruff and acted as though he was conducting some kind of military exercise.

We were booked on Flight 541 from Monterey to Las Vegas on Sunday 10/6. After the plane was loaded a passenger had to be removed by security and the flight was then cancelled. This cancellation was not the airline's fault. But the flight the next day was scheduled for 5.35 pm and it was delayed until 7.30 pm. Then once we were all on the plane ready to go the auxiliary power unit would not turn on and there was another delay until they could get the engines started. We finally arrived in Las Vegas at 9 pm. Monday night. There were no problems with our return flight but after this experience and reading the other reviews I don't think we will take Allegiant again.

Flew from GSP to FLL this week. Flight on time and arrived on time. Fly with Allegiant every month and have only had one issue with late departures. Friendly crew and clean aircraft.

Just flew from St Pete to South Bend and back over the past weekend. We purchased and checked in online with no problems. They're a nice airline with friendly staff and clean fairly roomy planes. Our only issue was the punctuality problem they seem to have with everyone. Our flights were delayed both times by 20-25 minutes. Not deal killers but still annoying. Seems like they would be more concerned about maintaining their schedule but they don't apologize and everyone acts as if that's standard procedure. Feel free to leave the A/C on while we're waiting to depart or deplane. It gets stifling real quick.

I will never fly Allegiant again. We were told that we had to arrive 2 hours before departure at the gate this morning at Oakland Airport. We were there on time at 7.30am for a flight to Provo Utah. A half an hour before departure they tell us they forgot to notify the 1st Officer that he was flying so we waited 1.5 hours for him to arrive. Once he got there we were notified the plane had been grounded and we had to wait for another to come from Las Vegas. Flight finally took off 6 hours late. The pilot was very apologetic and said we could have a free drink on the plane but when I asked for a bottle of water they said I could only have a cup! My husband missed his 40th reunion tonight because of their incompetence.

When flying from Tri-Cities Tenn to Florida they are the only direct-flight game in town. We have used them for several years with minimal delays. They were particularly good at responding to the loss of several aircraft a few days ago. If money were no object I suppose we all would be using a chartered Lear but for most of us money is a factor and Allegiant provides reasonable service at an unbelievably low price.

We travel frequently from Clearwater to Knoxville. We have been delayed at least once on each of the last 4 trips. If someone else would take over flying to Knoxville we'd switch.

When Allegiant Air began flying from Allentown PA to destinations in Florida they were wonderful to fly with. Their staff was courteous and their flights were very reasonably priced. I told everyone I knew how wonderful my experiences were with them. How things have changed! They are now one of the rudest group of people I've ever encountered in a service based industry. During my past few trips from Allentown to Clearwater I've had one bad experience after another. Instead of trying to help they've continually stated "We are now an a la carte airline". I'm sure that they don't care but they have lost another customer.

For the money that we paid it was an excellent flight. I flew from Las Vegas to Kalispell MT - Yes they charge you for any added things such as carryon luggage seat assignments onboard drinks etc but if you are interested in a low fare and getting from point A to point B - I don't think they can be beaten. Our flights were on time the crews were cordial and the check in experience was comparable with other major airlines. Allegiant is a discount airline so you cannot compare their services with a Delta or America. They provide basic transportation at a very reasonable price. The downside to them is that unlike the major airlines they do not have a large number of extra airplanes sitting around so should you encounter a mechanical problem the plane will have to be fixed before you can fly they cant fly in an extra aircraft. I think for the money paid they provide an excellent value in airline travel - you simply must realize what they do and that is basic air transportation.

My wife and I were flying from Stockton CA to Las Vegas on June 30 after attending a wedding. The flight we were supposed to catch was finally cancelled after keeping everyone waiting for the entire day. We were supposed to leave at 2.20pm but the rescheduled flight didn't leave until 7.45 the next evening on July 1. No less than 3 other scheduled flight left for Vegas before I would have been allowed to board a plane. I refused to be at their mercy and caught a flight from Oakland that put me in Vegas around 7.00am the next morning 13 hours before the Allegiant flight finally left CA.