Allegiant Air

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1142 reviews
3/10
3 star Skytrax Rating
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1/10

"Avoid this carrier at all costs"

(United States)

Trip Verified | Washington to Asheville. Cancelled my flight home for Christmas with less than 3hrs notice, no reason, and no options to reschedule or transfer. I was already on the train to the airport when I got the message. When I called the number I received to find out what happened, there was no answer. I was stuck at the airport frantically Googling on my phone to find another flight -- which, 5 days before Christmas, was expensive to say the least. I'm fortunate enough that I could cover the cost, but I'm sure the move ruined a lot of holidays. Avoid this carrier at all costs!
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteWashington to Asheville
Date FlownDecember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"extremely unresponsive"

(United States)

Trip Verified | Fort Lauderdale to Asheville. I have been trying to cancel my trip for a week now. Support extremely unresponsive on both phone calls and emails. I will now start a chargeback on my credit card to get my trip cancelled. Absolutely terrible customer support.
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteFort Lauderdale to Asheville
Date FlownDecember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
2/10

"slow customer service"

(United States)

Not Verified | Fort Lauderdale to Indiana. Long line to check bags, slow customer service, not friendly, crazy pricing strategy that leaves you feeling angry. On flight personnel were professional although not particularly friendly.
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteFort Lauderdale to Indiana
Date FlownDecember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
5/10

"everyone was soaked"

(Canada)

Not Verified | St. Petersburg to Niagara Falls. Boarded in St. Petersburg in pouring rain, by the time we got on the plane everyone was soaked. They should have installed a canopy to keep passenger out of the pouring rain. It is very unpleasant to sit on aircraft for 3 hours with wet clothes.
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteSt.Petersburg to Niagara Falls
Date FlownDecember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
2/10

"were not given any refunds"

(United States)

Trip Verified | Sioux Falls to Mesa. My wife and I booked our hotel, car rental, and airfare in a bundle package from AllegiantAir. We flew down to AZ to close up my in-laws house (who both passed away this summer) and were planning to return on Allegiant, but our plans changed when we couldn't sell my in-laws vehicle and had to drive back to MN from AZ. We cancelled the return flight, hotel, and car rental two days early, but had to forfeit the entire cost and we were not given any refunds. We ended up paying for two nights at the hotel and two days of the car rental that went un-used. We also had to forfeit the airfare for the return trip - all told about $700 that was forfeited. I understand that we might take a hit on cancelling the return flight, but I don't understand why we also lost the hotel and car rental fees. I'm sure the hotel was able to re-book our room for the two nights. Buyer beware if you plan to book using the all-in-one "convenience" with Allegiant Air, and don't pay the extra $75 insurance fee for the opportunity to cancel your flight.
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteSioux Falls to Mesa
Date FlownOctober 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"rude and disrespectful"

(United States)

Not Verified | Las Vegas to Stockton. Yesterday during our departure an employee at the gate, pulling people out of line. She was checking to make sure that people had paid for carry on luggage. She didn’t check everyone just people she didn’t “seem” to like. One was my wife. She rudely pulled us out of line told us we hadn’t paid for one of our bags and then told us to “pay”. She did this in front of all the other passengers. She was also doing this to other passengers. She was rude and disrespectful. The other passengers became irritated at her and began calling her names. This lady delayed the flight over a few on unpaid bags. My wife’s bag was an oversight not done intentionally however this lady embarrassed us and the other passengers.
AircraftA319
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteLas Vegas to Stockton
Date FlownDecember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"should be held accountable"

(United States)

Trip Verified | Los Angeles to Oklahoma City. Absolute worst airline ever. Flew out to LA for a weekend, our returning flight was cancelled without reschedule. We were left stranded in LAX with nowhere to go except spend $1000 per person x6 to get a one way home. This was on a Sunday, we were not given any alternative options. The airline posted a delay for 2 hours, after 2.5 hours we were one of two that received an automated call saying the flight was cancelled. Only 2 people out of an entire plane were notified. The attendants wouldn’t even tell us! When asked what we could do they offered to book us on the Thursday flight, leaving us to pay for everything for 5 days without reimbursement and they also couldn’t guarantee the flight! There were so many families on the plane stranded without any money or the ability to do anything at all and the airlines wasn’t accommodating or helpful in the least. It was so sad to watch these people scramble to figure out what to do. Many of which were left in huge financial distress because they had no other option! It disgusting that an airline is allowed to operate under this lack of service and zero federal regulations. We had to purchase astronomical one way tickets to the closest airport and rent a car home on our own dime without any offer of help. It’s disgusting. Allegiant Air should be held accountable. No one should pay their hard earned money for a service and be left stranded without a way out! It’s absolutely despicable.
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteLos Angeles to Oklahoma City
Date FlownDecember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"not be using this airline again"

(United States)

Trip Verified | Omaha to Las Vegas. My wife and I were not able to leave for our late honeymoon because there were maintenance issues with our plane that delayed the flight almost 24 hours. After waiting on hold for almost 45 minutes and having to call several times to actually speak to a person I was told the only option was reimbursement for the flight (which would take us off the flight plan) or they could put us on a flight in Grand Island as long as we were willing to drive there. This would have been ok accept the flight left in 2 hours and the drive was just over two hours leaving us with no options even after asking for any kind of connecting flight. A friend of ours who would have been on the same flight received a $100 voucher for the flight being delayed and was reimbursed for the hotel she was unable to make it to, but we were not given the same treatment. I asked if we would be compensated for the inconvenience but was told there was "simply nothing we can do" and they would not reimburse us for our hotel because we did not book the hotel through their website because they were "not responsible" even though the only reason we didn't get to the hotel was because of the airline leaving them at fault. All together the airline did nothing for our inconvenience and the representative I spoke to made no attempt to help with our situation. My wife and I will not be using this airline again.
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteOmaha to Las Vegas
Date FlownDecember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"worst travel experiences"

(United States)

Trip Verified | Provo to Mesa. This is hands down one of the absolute worst travel experiences I’ve had with the worst airline company I’ve ever dealt with. We are very unhappy and displeased & this is not our first issue with Allegiant. I am very upset with this company & bothered from start to finish!! They have lost many customers (myself, my family and friends) from this situation & their lack of help/response. We were at the airport & a very light snow flurry started that lasted less than 10 min. They tell us that there has to be a over ¼ of a mile visibility for the plane to land. Within a few minutes of the storm hitting we could see to the lake which is about 1 mile away. They then told us that the “plane does not have enough gas to circle while waiting for weather” They said that the plane had to fly back to Mesa (over an hr flight) to fuel up. We find this upsetting & hard to believe as the FAA has very specific rules and guidelines about how much gas a plane has to have. They should have had enough to circle & wait for the short flurry to pass. I have been on planes before that circled for 30 or more minutes before turning to go somewhere else. Even had a plane turn back around and land where we were supposed to after circling and waiting. So this is completely unacceptable! We are then told it will be a 2 hr delay (in the worst, most uncomfortable and claustrophobic airport I’ve been in) so they can go fill up the plane. This is upsetting & frustrating but we can handle a 2 hr delay. Shortly after this we are told that it would be even more delayed further into the evening causing a 10 hour delay. They said that they did not have snow removal equipment at the airport so the plane can’t come back. How does an airport in Utah not have snow removal equipment? It snows there half the year but they don’t have the equipment!! But then we see a snow plow in the parking lot.. All of this is completely uncalled for, unnecessary and ridiculous. If we had been in the Salt Lake airport we would have taken off and been in our destination on time. We had to pay for an uber to get us to and from the airport which cost us even more money. Thankfully we live within 30 min of the airport. When we got back to the airport there is another delay! The incoming plane doesn’t land until it is almost time for our flight to take off. They finally load the plane and we sit on the tarmac for an extended period of time waiting without any reason, they never told us why we weren’t taking off. Once we land we then sit on the tarmac again, once again with no explanation. When we were on the plane we were not offered anything as an apology, no free snacks or drinks from the over priced selection. Staff did not seem apologetic for the issues or problems with the flights! Our entire first day of the trip was completely gone and ruined! I have been trying to contact customer service since this all happened. I have emailed a few times with no response. I spent about 4 hours trying to call Allegiant today to no avail.
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteProvo to Mesa
Date FlownDecember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
9/10

"not had a problem with them"

(United States)

Not Verified | I have flown with Allegiant Airlines several times over the past few months and not had a problem with them. They get me to the destination I need to go, and no issues with check in or boarding. They may not serve any complimentary drinks or snacks unless you buy it but that doesn’t matter to me since the flights I’ve been taking are only about an hour and a half long. I also had my flight canceled recently due to bad weather but I called to reschedule my flight for another day and their customer service was efficient and great, and made the rescheduling very easy. I would recommend flying with Allegiant, especially for shorter distance flights. I’ll definitely be flying with them again in the future.
AircraftA320
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteFort Lauderdale to Asheville
Date FlownDecember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes