✅ Trip Verified
| Indianapolis to Sarasota. My husband and I have both flown Allegiant in the past. We know that it’s a definitely a budget bare bones airline. However they recently started a route that flies directly to his parents hometown so we thought how do we pass that up? I’m a nurse so the best way I can write this review and explain would be in military time. Day one 0800 - get an alert on our phone that our 0900 flight will be delayed about an hour. We were instructed to wait in the gate area. Announced that for weather reasons the flight may take off at 1000, they will keep up posted. Boarded flight and take off around 1030 to Sarasota destination. 1200 get an announcement on the plane that we are about 50min our from our destination and are beginning our descent. 1230, updated that a plane ahead of us encountered bad weather and we are being rerouted to Destin, Florida so we can refuel and then take off once the storm has passed. Water and Chex mix were passed out. Taxied around Destin on the plane until about 1340 and then are given the option to get off the plane at Destin. Three other Allegiant flights had also been detoured. The tiny Destin airport was completely overwhelmed with an hour long Quiznos line and a handful of outlets that were being guarded for dear life. 1530 got an announcement all flights to Sarasota should reboard. Boarded, watched the seatbelt demonstration etc and were taxing for about 45min assuming that we were just waiting our turn to take off. 1630 announced that our plane didn’t pass one of the maintenance checks and that they needed to have some people come out and work on the plane. 1700 from the captain “well the bad news just keeps on coming” now our crew was reaching their maximum work time and they would need to find a new crew. 1710 - deboarded for a second time. Announced overhead the flight would be leaving around 1800. 1755 - announced our flight was canceled and would be rescheduled for the following day at 0700. All chaos then ensued. In the announcement it was said to see the ticket counter for our voucher for a hotel and meal. One long line of our entire flight (200 people) wrapped around the ticket area and multiple times we were instructed to split off into different lines that ended up making zero sense. Two times we followed the instructions given by Allegiant staff that ended up having us in a completely different area while the main line continued to move. People were absolutely heated and little to no information was being distributed. Where were these hotels? How would we get there? Destin is a small city with only a handful of Ubers. We were asked by one Allegiant staff member in a loud tone “if we even knew how a line worked.” Probably not the tone you want to use with a bunch of confused customers who have been standing in lines and waiting going on 12 hours. Then without warning the line structure went out the window and the Allegiant staff started yelling out passenger names with the paper voucher in their hands. Three employees were yelling names over each other and sometimes just using first names, not very helpful. To the lucky that got their names called they got a second piece of paper with five hotel options we could call and book to see if they had availability for us, a few hotels didn’t even know if they accepted the Allegiant voucher so that was not encouraging. Unfortunately we never got our names called so we waited in the ticket counter line for over an hour and got our voucher around 1945.