Allegiant Air

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1975 reviews
3/10
3 star Skytrax Rating
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1/10

"charged $75 for a book bag"

(United States)

Not Verified |   Allegiant charged $75 for a book bag that should be free. It is smaller than their guidelines call for and easily fits under a seat. In fact, I flew last month with this same bag and contents for free. Yesterday, some very rude employee decided to be miserable and make everyone else miserable and told me the bag was oversized. He charged me $75 and wouldn’t listen to reason. Customer Service was a joke. They tried telling me the bag was oversized without even seeing it. They told me the maximum dimensions allowed before being charged. The bag I had was under that size. When I offered to send a picture with the measurements, they declined and wouldn’t discuss it further. I have always flown Allegiant and have their MasterCard. I will no longer fly with them and will happily give up my card. In the long run, they are no cheaper than any other airline. Stay away from them.
AircraftA320
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteNiagara Falls to Punta Gorda
Date FlownMarch 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"told her I paid for that seat"

(United States)

Trip Verified |   Flew round trip. First flight delayed several hours before boarding- no water in bathrooms. once the problem was fixed, we boarded. After boarding completed, we then waited another 45 minutes because two luggage compartments would not stay closed. It took two men with proper paperwork to arrive with duct tape to secure the bins. No joke; duct tape. Return flight again delayed several hours. I purchased and pre-paid for an aisle seat in the front of the plane. Once seated, the attendant told me I needed to move over into the middle seat. I refused, told her I paid for that seat. She did not care. there was a husband that needed to sit with his wife (across the aisle) and I would be removed from the plane if I refused to move. As infuriating as the demand to move was, it was ten times more infuriating due to the cold, callous way in which she commanded me with nothing close to an apology for the inconvenience.
AircraftAirbus
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteOrlando, FL to Cincinnati, OH
Date FlownMarch 2024
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"most rude and incompetent airline"

(United States)

Trip Verified | This is without a doubt the most rude and incompetent airline in existence. I have flown many different airlines across the years, including cheap airlines like Spirit, and Allegiant simply is not worth the money — no matter how cheap the flight, it is severely over-priced because this airline is garbage. On this occasion, I had to change my flight so I could leave a day earlier and I waited hours upon hours for someone to answer my call. Then this incompetent man, at some call center ex-US, disconnects me. I have to repeat the entire process, more hours spent waiting for someone to answer. I was on the phone all day, literally. So I finally get my flight changed and the incompetent man charges me to change the flight, despite that I had paid extra to be able to change my flight. So the man issues a credit to me for a future flight instead of a refund. Fast forward to my flight day and I am getting notices about my original flight, not the flight that I am headed to the airport for. So I go into the Allegiant app to see what is going on and even though I have a boarding pass for the new flight I am still booked on the old flight. Obviously a 9-year old can see the problem in this, but the incompetent Allegiant customer service rep cannot. So I attempt to cancel the the incorrect flight and I get a pop-up. It tells me it is too late to make changes and to call a special “back door” phone number. Here it is for you: 702-637-7038. My call is answered right away but by this time I am in my car headed to the airport. The agent, who is in the US, tells me that I am not actually on the flight that I am headed to the airport to board! I did mention that I have a boarding pass, right? Tell me how that happened! So she straightens everything out for me. She also tells me that the voucher the incompetent man emailed to me is unusable. So she sends a credit voucher that looks completely different. Now since I had a credit on Allegiant, I had to dreadfully fly with them one more time. But never will I ever fly with this lousy airline again. So this time around, everyone that I communicate at Allegiant via phone or email regarding my request for accommodation as a disabled person for seat assignment and medical equipment is extremely rude. And as a disabled person they gave me an extremely hard time about accommodating my medical needs. I had to threaten them three times with going to the authorities — they attempted to lie to me and tell me that they are complying with all applicable laws. I told them that I know my rights and I would not let them get away with violating them. Finally they acquiesced but to be insolent they assigned me a seat in the last row of the plane and it was all very unacceptable. I had previously told them many times over that I need a far forward aisle seat to accommodate my medical needs. They refused! Their website even states that they will assign the seat to accommodate a disability! I have flown a lot and used many different airlines. My request for accommodation as a disabled person has always been met with prompt polite service. Until I traveled on Allegiant. What a bad business.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteOrlando to Indianapolis
Date FlownOctober 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"had to pay 150 for the luggage"

(United States)

Trip Verified | I am a frequent flyer and used Allegiant check not luggage. I carry a backpack with two computers and a overcoat (weather dependent). I have placed this under my seat fully on over 50 Allegiant flights with no problems. This week I was last to board and as I entered the jet bridge someone started yelling at me and my companion (equal sized duffle). It was a gate attendant claiming we had to pay 150 for the luggage. We attempted to explain our history and show the size easily goes under the seat. The response was a hostile “if you want to fly tonight you have to pay for the luggage”. Extremely hostile. Feeling harassed and scammed, we paid to make our meeting. I followed up to the airline with pictures and requested clarification of policy. Their Customer Services team claims they can’t see/receive photos and it is staff discretion on luggage. Buyer beware.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteMemphis to St. Petersburg/Clearwater
Date FlownMarch 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"never fly on this airline again"

(United States)

Not Verified |   Every flight that I've been on for the last year with Allegiant the stewardesses are extremely rude. I tried to use $121 worth of vouchers today to make a flight to St. Petersburg. After multiple tries and being on hold for 48 minutes for help with their customer service, I was unable to use my voucher dollars. I've concluded that no matter how inexpensive Allegiant they're just not worth it. They can keep my $121 voucher and never intended to allow me to use it anyway. I will never fly on this airline again
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteCincinnati to st Petersburg
Date FlownJanuary 2024
Value For Money 12345
no
5/10

"Allegiant airport’s lack of security"

(United States)

Not Verified | Flight 945 went well, but when we landed in Pease airport in Portsmouth on February 5, 2024 @ 5:36 PM it was dark outside. Retrieved luggage, then went to go outside as directed for taxi service, to find there was construction work with a few cement barriers guiding passengers to get to the taxi service areas. No direction signs posted and no outside lighting to make it clear and safe for us to get around the construction to the taxi area located on the other side of the building nearby the “departing flights main entrance area. Pulling luggage around a dark area without any personnel to direct people through a dark outside parking area on a rough walking path is dangerous. We were completely shocked by Allegiant airport’s lack of security and safety precautions and measures for their customers. We are senior citizens and are completely shocked that an airline/airport had not ensured the safety of their customers/passengers.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RoutePunta Gorda to Portsmouth
Date FlownFebruary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

“next available flight was 3 days later”

(United States)

Trip Verified | Sat in the airport while flight was delayed for several hours to only hear the flight had been cancelled and the next available flight was 3 days later, which was when our return flight was scheduled. The pilot announced that they had to cancel due to a service issue causing a smell and that she wanted to be home by 8pm to put her kids to bed. In the meantime, my husband and I and our family are out $6000 for our vacation rental because we were not able to supply a 24 hr cancellation. When asking Allegiant about a refund for our vacation rental, we were basically told we were out of luck.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteCincinnati to Key West
Date FlownJanuary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Worst experience ever"

(United States)

Trip Verified |  When I got to the airport there was no one at the luggage counter to grab my checked bags that I paid for. So I had to bring them all through security. By the time I got to the terminal two staff wouldn’t let me on the flight claiming I was late when it was still grounded. They would not refund my $266. The manager was super rude & unprofessional. I went back to the bag counter & this staff just treated me like a loiterer when I was trying to get my refund & told me to leave the counter. I was inconvenienced my 10 year vacation that took weeks to plan along with hundreds of dollars for hotels with no resolution other than ”Your money is forfeited” from their customer service rep. Who clearly had no idea what she was doing after an excruciating painful wait time on hold. I had to wait hours for a cab because it was after a Packer game & they were the only cab in town. I emailed their customer service and got the same canned response. I asked repeatedly for a legal representation which they constantly dodged. Worst experience ever. I do not plan on, or recommend flying with this company ever. Spend the extra money & use a reputable airline that will actually let you on the flight you paid for instead of an off brand that profits & takes advantage of the average man.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteAppleton to Las Vegas
Date FlownJanuary 2024
Ground Service 12345
Value For Money 12345
no
2/10

"customer service is none"

(United States)

Not Verified |   On October 30, 2023 our flight 321 was cancelled from Nashville, TN to Cedar Rapids, IA. No reason was given and we were told to retrieve our baggage and prepare to stay overnight in Nashville. We were given two $50 vouchers for use on future Allegiant flights and also were sent an email for $175 compensation. That email content follows: Dear Valued Allegiant Traveler, We want to apologize for the inconvenience you experienced. In this instance, we did not meet our own expectations, and we are very sorry for the disruption it had on your travel plans. As a gesture of goodwill and demonstration of our sincere apology we have extended you additional compensation. To claim your funds, please select a payment option. Please click here. This link will expire in 48 hours. Our commitment to our customers is to provide a friendly, straightforward, safe and affordable travel experience. We are also committed to continuous improvement and hope you will give us an opportunity to better serve you in the future. Sincerely, The Allegiant Customer Care Team I followed the instructions carefully, choosing the virtual card. I received nothing after that message and trying to respond again to the link stated I had already been given the $175. The problem was, I never received anything further and since that time I have been trying to get someone to pay attention to my request to have this promised compensation delivered. I have contacted Allegiant customer service. I have contacted Paynuver customer service. I have been messaging via the Allegiant Facebook messaging link and have communicated with four different agents. I am told now that all agents are swamped with other issues so getting to my issue has taken a lower priority, if it has a priority at all. I simply want what was promised. I did not receive the $175 even though Allegiant records indicate I did. Nothing ever showed up to allow me to access the funds and I was told at one point (while communicating with Paynuver) that Paynuver would send the funds back to Allegiant so the process could be started again. The last Facebook message I received from Allegiant said..."Unfortunately, it is quite a process to get the funds reissued. Your information has already been sent to our Paynuver team and this will be reissued as soon as we can. We truly appreciate your patience." If this process is this difficult when a problem crops up, why would Allegiant continue using the same process? Why would they continue to make promises of compensation, when they can't deliver on that promise? I could not be more flustered about this and though Allegiant may claim customer service is second to none, I would maintain that customer service is none.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteCedar Rapids to Nashville
Date FlownOctober 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"not to give us credit"

(United States)

Trip Verified | A travel advisory was issued for northeaster with anticipated 8 inches of snow - if our flight was cancelled or delayed we would not be able to return home for another 5 days. We called allegiant to change to an earlier flight, they acknowledged the snow storm but said I would lose all my money for my original flight. I even asked for just a credit as they now had 4 tickets unused for a flight but they also refused. One agent initially was going to at least give us a $230 credit but she then said she changed her mind, naturally my wife went off on her and she stated she would not our reservation so any future agents could see not to give us credit and then hung up. We tried talking to a supervisor but they never got on the phone as they refused. I’d strongly advise to avoid the lower cost and go with a reputable airline
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteLehigh vAlley to Myrtle Beach
Date FlownJanuary 2024
Value For Money 12345
no