Allegiant Air

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1240 reviews
3/10
3 star Skytrax Rating
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1/10

"fly someone else"

(United States)

Trip Verified | Orlando to Knoxville. Orlando check in is awful. The lady named Joe was miserable. 40lb limit is a joke. If the is any other way, fly someone else. Flights are cheap so expect cheap.
AircraftA320
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteOrlando to Knoxville
Date FlownAugust 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
10/10

"had such a delightful experience"

(United States)

Not Verified | My husband and children traveled from Sanford, Florida to Niagara Falls, NY on August 2nd 2019 in the early am (6:27am) and we had such a delightful experience today. The flight crew Kristen, Michelle and the other two lovely ladies went out of their way to make this flight perfect! I had an emergency happen and needed a personal hygiene product and the girls came to my rescue! They were so interactive with my two children and made my girls feel so comfortable during the flight. Allegiant Air is our carrier of choice as it’s close and convenient to where we live in Lake Mary, FL! And I just want to give a shout out to the entire crew for a job well done!!
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteSanford to Niagara Falls
Date FlownAugust 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"comment about the wonderful experience"

(United States)

Trip Verified | Newark to Destin Fort Walton. I just had to comment about the wonderful experience my husband and I had. Everyone was so friendly and courteous! When we added a carryon the woman helping us took the time to show us how to do it online in order to save $60. Also, there was a stewardess who went out of her way to help those with small children. We look forward to using them again in the future As for the person who said they nickle and dime everything, I lived the large selection of snacks they offered. $2.00 for a Diet Pepsi was very reasonable!!
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteNewark to Destin Fort Walton
Date FlownAugust 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"Nickel & dime you"

(United States)

Trip Verified | Las Vegas to Medford. Literally the worst experience I've had flying over 10 airlines. Nickel & dime you to the point you wouldn't believe! $118 for a carry on duffle bag. and small backpack, $3 for mini water ! It gets worse, 60 minutes did a show on just how bad they are.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLas Vegas to Medford
Date FlownJuly 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Horrible experience"

(United States)

Trip Verified | Phoenix to Central Nebraska. My daughter was scheduled to fly from Mesa to Grand Island. She arrived at airport, checked her bag, ( which they took and put on the flight!) went through customs, got to her terminal and was told they closed it and wasn’t allowed on! The people who work there were terribly rude to her. First, why would they allow your luggage to go on the flight if they were no longer taking passengers, second, she was not they only one this happened to, there were 5 other people they did this to. We have used Their airline many times, this was the first incident we’ve had. Very disappointed in their customer service. Horrible experience for a lot of people that day!
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RoutePhoenix to Central Nebraska
Date FlownJuly 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Never will fly them again!"

(United States)

Not Verified | St Pete/Clearwater to Norfolk. I traveled on July 18, 2019. The Allegiant staff at St. Petersburg/Clearwater Airport in Florida were extremely rude and impatient. They apparently have no skill level in how to communicate with customers in a civil manner. Thor demands were rigid and not accommodating to the customer. No attempt was made by 2 of the staff to timely check in customers. Cramped seating! Never will fly them again!
AircraftBoeing 737
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteSt Pete/Clearwater to Norfolk
Date FlownJuly 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
8/10

"super price, free checked bags"

(United States)

Trip Verified | Phoenix to Grand Junction. I was thrilled to find these tickets - super price, free checked bags and carryon bag if you bring your veteran card or DD214, 3 miles from my home, and the Allegiant employees were professional and efficient. Cons do include the inconvenience of waiting in line. You must pay a fee if you want seat assignment. There’s not even water available without a fee. The seats are very narrow. Tips: get there early. Don’t take an over-weight bag. Get your bags tagged. Enjoy the cheap flight.
AircraftA320
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RoutePhoenix to Grand Junction
Date FlownJuly 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"Everything went without a hitch"

(United States)

Trip Verified | I have seen a lot of negative reviews about Allegiant and I have to admit that it was with some trepidation that I decided to take a trip with them. I don't normally submit a review but I wanted to share my experience. The fee-happy structure is intimidating and your experience can be different than what you are used to on another airline. At the Airport, plan for more time at the ticket counter. Individual flights seem to have their own line. Don't get in the wrong line. Plan on more time with the ticket counter agent. If you are checking a bag or carrying on a bag, they will review this information with you. You will receive a tag for your carry on. Your carry on luggage may well be considered "too large" and will need to be checked. Similarly, your checked bag can only be 40 lbs (most airlines give you 50 lbs). Make sure your luggage conforms to their published dimensions and weight. What is considered carry-on size for Delta may need to be checked on Allegiant. There is a lot of homework to do or you could end up with an unpleasant surprise. What I found that WAS a very pleasant surprise is that if you are a veteran and can prove it - you can check up to 3 bags and a carry on for FREE! It is the most generous offering in the industry. There are other perks for veterans too, so check their website for a full,detailed list. The flight was on time, the flight crew was pleasant. They made it quite clear that nothing on that beverage and snack cart was free and they went through the cabin very quickly. It was easy to move around since the the carts swept through the cabin much quicker than airlines which give complimentary snacks and beverages. The chairs (I won't call them seats) were narrow, hard and did not recline. For the hour flight we had, it was fine. For the price, I did not mind at all. For my destination, they make only two flights per week. Its a little scary to think about a cancelled flight, so that is a risk you must be willing to take. Everything went without a hitch and i got to spend a great weekend with my friends and I could not have driven there for the cost of the flight. With their generous perks for veterans and the attractive pricing, I am for sure, a satisfied Allegiant customer.
AircraftA320
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteMesa to Grand Junction
Date FlownJuly 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"just told no as an answer"

(United States)

Trip Verified | Sanford to Rochester. I have booked many trips on Allegiant as I book for a construction crew and for myself. I have enjoyed the prices that they offer and always get Trip Flex for bookings. A couple weeks ago, I booked a business trip for myself to go to Rochester. Today, I learned that my colleague's mother is in heart failure and wanted to change my flight to next week to allow him to have time to gather himself. A simple task? Well apparently, somehow I did not purchase Trip Flex this time and I discovered this when trying to change the flight to next week. I tried to call and chat to get help. I typically use Allegiant or Southwest depending upon the city that I am going to. Well, it is almost an hour later and am still on hold waiting for a human. Octavia came onto the chat with me 30 minutes after trying to initiate a chat. I can tell you that my level of frustration was already elevated. When I explained the situation the attitude was less than having any interest in helping me and I got links to terms and conditions. I was not given the opportunity to speak to a supervisor and was just told no as an answer. I will tell you that I have spent almost 5k dollars in the past 6 months booking flights on Allegiant but will no longer utilize them based on their inflexibility. I have never asked for any special treatment and needed some help this one time. What a business model! Instead of trying to get a supervisor, they simply disconnected the chat. I did not use profanity of any kind and was simply demanding to speak to someone who would help me. Octavia did not say she was disconnecting as she could not help me or anything else. She simply and abruptly disconnected the chat! What kind of customer service and lack of compassion is this? I can assure you that I will spend a tiny bit more with a competitor to have the flexibility that I need.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteSanford to Rochester
Date FlownJuly 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"this airline is a joke"

(United States)

Not Verified | Myrtle Beach to Allentown. Truly the most disorganized experience I’ve ever had, and this applies both to and from our destination. Both times aircraft were not fueled enough to make the trip so passengers waited over an hour for take off. By the time the aircraft was fueled a storm hit and we not only had to sit on the plane and for an additional hour but the route was changed extending the flight by half an hour. Staff was completely unprofessional also. If you have any other option, take it, this airline is a joke.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteMyrtle Beach to Allentown
Date FlownJuly 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no