Allegiant Air

Not Verified | My wife and I flew to Illinois for a funeral for my best friend in high school. I requested wheel chair assistance. We had wheelchair assistance plus we were allowed to take my wife’s walker up the ramp & they would store it until we got to Rockford, I’ll. Upon our arrival at Rockford the plane emptied out and my wife and I were left on the plane as other assisted passenger’s were taken off the plane as no one came to help us. One of the crew members had to call down to the airport for assistance. On our trip back from Rockford to Punta Gorda we arrived in Punta Gorda and got up in line like other passengers. The stewardess very rudely said you have to wait until all the other passengers deplane before you can. Well, lady we were ignored on our flight up so why wouldn’t we push forward to the front of the plane to make sure we’re not forgotten. We along with others were assisted off the plane in Punta Gorda. When we got to the bottom of the ramp we looked down at our walker that had been unloaded only to find the brake handle had been broken. We filed a claim ticket for the broken walker. We have yet to hear from the airline about this claim. I took the walker to a shop in Fort Myers and the gentleman told me it would cost $85.00 dollars for him to send it into be fixed plus the cost of labor and parts. He said I would be better off to buy a new one. I ordered a brake handle online for $24.00 of which I couldn’t find the right one but was able to replace the handle but the brake does not work. Needless to say we will pay more for our flights rather than fly Allegiant again. This was a very bad experience and on top of everything they don’t seem to care. Their attitude is probably they don’t care as they have plenty of other passengers that will fly with them.

Not Verified | I have flown Allegiant 4 times in 3 weeks- same personal item (backpack) each time with no issues. On my 5th flight I went to board and the gate agent said I needed to talk to another one of the gate agents - not knowing why? I was asked to put my bag in their measuring device / it was overstuffed a little and she said you have to pay $75 now or you won’t get on the plane. I was flabbergasted. I explained I purchased this this backpack for exactly this reason and made sure it was in their personal item measurement requirements. Her comment to me was - Well I guess you are just lucky for the the 1st 4 flights and saved money. I was shocked and very mad. Paid for the carryon so I didn’t miss my flight - Mad and frustrated - got in my seat, tested the size of my backpack and it fit under my seat in front of me, but put it in the overhead bin, since they made me pay $75 for a space in the bin. Let’s just say- the flight was not full, we waited on the tarmac 45 minutes to take off, because they had to check everyone’s boarding pass individually again because individuals had not shown up for the flight, and top it off the overhead bins were 1/2 full. So the fee they made me pay was more than my flight- how is that even right? To finish off my trip I had one more leg of my flights from Las Vegas to Provo, UT. Checked in with the exact same backpack as a personal item and had no issues with its size and it was put under the seat in front of me with no questions. I will not be flying with Allegiant Air anytime soon - super frustrating!

Not Verified | TERRIBLE! Got on one plane, to sit for an hour to get off the plane, then wait 4 hours for another plane, to get on a plane to sit down and be told the pilot time is up and they can't fly. Got off flight called customer service 4 times in total, flight rebooked for the NEXT DAY! First told leaving at noon, then told leaving at 8am, then told ten am. Now I have no boarding pass, told to go wait in line. They do not care! All for a 1.25 hour flight. Waste of my time. I was on hold that long! Not a single care given!

✅ Trip Verified | I had a family health emergency and had to cancel my flight. They refused to work with me refunding the ticket and issued a credit which I will not be able to use. Will lose the entire amount. Also, they are a “cheap” airline and the ticket indeed is cheap, however, you have to pay for your seat, your carry on, your checked baggage, and if you want priority boarding. Any food you want including water must be paid for. Find another airline!

✅ Trip Verified | This airline should not even be allowed to fly. Bad service, flight attendants could not be worse, planes are so dirty that smell bad! When I boarded my seat was wet and greasy. Complained with flight attendant and all she did was to give me a piece of paper towel and advise me to clean it myself!! This was on flight 481 (FLL to AVL). On the return flight (496 AVL to FLL), boarding process started at 3:00 pm and was interrupted due to maintenance after 1:17h there is not even a agent at the gate and nobody had the courtesy to even provide an update. The worst is that this is just their routine. According to FAA chances of mechanic failures on Allegiant planes are 3.5 X higher than the average airline in the US. They changed the name but Allegiant Air is the same Las WestJet…

✅ Trip Verified | As I have flown so many times with Allegiant Air, recently I flew with them for my girls trip to NC. They should be ashamed of how they “handle” their consistent, returning, paying customers. I boarded my flight, row 4, and as usual, no overhead space for my carry on luggage. The flight attendants offered no assistance in trying to find space in the overhead compartments, and said, “you just have to look”. They also do not police patrons who board first, sitting further back, who just wanna throw their luggage up in front by so they can just grab it and go once we’ve reached our destination. I flew with 2 friends who managed to find spots, I however did not, so my luggage was taken by a flight attendant, who said it would be complementary checked, and was then taken off the plane. When we arrived at our destination, I went to the baggage claim, and when I saw my luggage, I couldn’t believe my eyes! The handle on my luggage literally was snapped clean off. No note, no one to meet me to explain its condition, just my bag circling the carousel with the broken off handle laying on top of my luggage. Went to customer service, directed to the Allegiant counter, filled out the claim form and was told that a representative would be contacting me. Received an email requesting pictures, the cost of my luggage, my mailing address and phone number, which gave me hope that perhaps compensation would be made. I am sharing my experience along with pictures of the condition of my luggage before I boarded the plane and then when I claimed it at the airport. I followed the instructions I was given. Not to mention I paid a carry-on charge of $30 which I feel I should be refunded since they took my luggage off the plane. Following is an email I received from Allegiant. Allegiant Air takes no responsibility for or accepts any liability for damage to my luggage and basically blamed me for having what they say is luggage with wear and tear not sustainable to the various handlings of luggage. My luggage is not very old and in perfect condition. So I guess this means they feel it was susceptible to damage. Just wanted to warn fellow travelers of this unfortunate experience and hope no one requires customer service with Allegiant Airlines because it is awful.

✅ Trip Verified | Worst airline ever. The flight there got canceled till the following morning due to fog, and the same thing happened on the way back. We had to book another night at the hotel last minute. The airline offered no accommodations and no refunds. They did not offer a refund for the hotel. Will never fly with them again.

Not Verified | I had a problem with finding my flight. They spent time on the phone with me, very courteous and helpful until the issue was solved. They found me a window seat when I had not chosen a seat. Very important. They are so kind and helpful. They told me about deals for Veterans and were so friendly. I would recommend this airline to anyone. Thank you allegiant for a great experience.

Not Verified | Worst airline. The price is cheap but they charge for everything. It even costs $5 to print a boarding pass. Delayed almost always. Cancels flights constantly.

✅ Trip Verified | One of the worst flights of my life. The staff was selling alcohol to people that were already obviously drunk which resulted in obnoxious and rude yelling for two hours straight from a group of guys in their 60s. I paid so much money to check my bag, pay for a carry on (which I wasn't even allowed to put in the overhead bins because it was a duffel bag and they told me they had to make room for more bags), and I couldn't even get a glass of water.