Allegiant Air

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1224 reviews
3/10
3 star Skytrax Rating
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2/10

"never use this airline again"

(United States)

Not Verified | Little Rock to Los Angeles: June 19-22. Paid to check luggage $70 round trip. Luggage never arrived in LA. Customer service lied about getting my luggage there by Fedex the next day. As of this day, I have not seen my luggage. Contacting Allegiant by phone is a nightmare. Had to buy clothes to put on. The cheap route is not a good route. Will never use this airline again. First time and last time.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteLittle Rock to Los Angeles
Date FlownJune 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"Terrible customer service"

(United States)

Not Verified | Rapid City to Las Vegas. Flight was late leaving Rapid City so we ended up paying for an extra day of parking, paid for an extra night at the hotel that wasn't needed because we arrived so late. Flight was one of the most horrible experiences I've ever had. Leaving Las Vegas was delayed 2.5 hours and we were given no explanation of why when our plane was already in Las Vegas and the weather was clear. Terrible customer service as well - no representative at the gate until 10 minutes prior to boarding and then boarding was delayed another 30 minutes while we all were standing around waiting. At the end of the trip we did not save any more money or time by flying Allegiant. Last time I will waste my money and time with this company.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteRapid City to Las Vegas
Date FlownJune 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
2/10

"all around horrible experience"

(United States)

Not Verified | My fiancé and I took Allegiant Air from Vegas to Memphis for our Wedding. We had our two kids with us as well so believe me when I say we arrived in plenty of time. Upon arriving to check our bags with Allegiant the line at McCarren airport was out the door with only two people checking in bags. We stood in line for so long that I had to pretend I was handicapped to make the flight for our wedding and was only able to do so because I had my dress as a carry on. While giving our bags to check in (which I had checked one online and we had to check another) I was told I did not pre pay for a checked bag ($35) which we had done everything online and had our confirmation. Also, we paid over $700 over three months ago for our family of four to fly to Memphis again and they had us on standy! We had to literally beg for our seats on this flight. Absolute horrible experience from the get go. On the way back to Vegas, Memphis airport only had 1 person checking in bags! We were in line again for over an hour! Also, we tried once again to pre check bags since it’s cheaper, this time it would not let us pre check ANYTHING or even check in early because we had our children with us and they had placed us all in different seats. So, due to Allegiant Ais inefficiency, we were over charged on this trip over $100 because of luggage, their inadequate app they try to get you to use and double charging us for luggage. This was an all around horrible experience and we will never fly Allegiant again. Much better off paying the extra money and being comfortable and taken care of on a Southwest or Delta flight.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteLas Vegas to Memphis
Date FlownJune 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"cost me a lot more in the end"

(United States)

Trip Verified | Fort Lauderdale to CincinnatiStaff at bag check was rude and way behind schedule. Flight was delayed 45 mins and they did not even consider it a delay, I guess because this is their normal? No big deal. Had a okay flight, little bumpy but I wasn’t as phased as many. Ready to get back home, waited for checked bag for almost an hr. Grab it, scuff marks down the back of the suitcase and handle bent it is now not functional. Made a claim, as well all know suitcases are pricey, they state it varies from what damage they would intend to see if they were responsible. Long story short they won’t be covering a thing! Be careful, my “cheap” flight cost me a lot more in the end. (All of this after changing my original flight by five hrs a month before take off)
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteFort Lauderdale to Cincinnati
Date FlownJune 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"a cheaper experience"

(United States)

Not Verified | Las Vegas to Boise. The aircraft was not very comfortable and of course everything including snacks and drinks are extra. The computers were down at the airport and the line was huge waiting to check bags. Not enough staffing at the baggage check desk and generally not very impressed by the overall quality of the flight experience with Allegiant Air. I will not fly with them again because they tout amazing deals on flights, but you always get what you pay for and the cheaper tickets is equivalent to a cheaper experience.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteLas Vegas to Boise
Date FlownJune 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
10/10

"I saved money and time"

(United States)

Trip Verified | I’m going to tell you about my experience flying with Allegiant Air. First, I was so sceptical about it, I was worried if we would get to our destination because it was so cheap and it’s a direct flight from Savannah to Albany. At first, I booked our flight using another airline and the total was $1471 and we had to stop in Charlotte, North Carolina. The Allegiant Air flight was so much cheaper, for 4 of us only cost $580. So, I canceled the other airline tickets and booked with Allegiant Air. Our flight went smoothly from Savannah to Albany, no delay and the flight attendants were super nice to us, even the pilots. So from now on if there is an Allegiant Air going where I want to go I’ll always use this airlines. Yes, they charge you for your snacks and drinks but hey for the money I save that’s no problem to me. I rate them 10/10. Great, great experienced, I saved money and time.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteSavannah to Albany
Date FlownJune 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"worst flight experienced"

(United States)

Trip Verified | Kansas City to Punta Gorda. As I arrived at the airport I was notified that the flight was delayed 2 hour late. No explanation why. 2 hours later I was again notified by text that the flight was delayed another 2 hours for a total delay of 4 hours. I called the airline to see if I could take a different flight in the morning because my mom and dad would have to pick me up at the airport at 1:04 AM instead of 9:22 PM. I was on hold for over an hour and finally gave up on that. Once in the air. I was never offered a refreshment from a flight attendant. in fact was never even offered a glance from any of the 4 attendants despite having paid a premium to sit in Seat 1D first row isle. Attendants sat up front and conversed with each other the whole flight. At 12:20 the pilot announced that we could not land at punta gorda airport and will be diverted to St Petersburg 2.5 hours from Punta Gorda. We were told that they had no way to transport us from there, there were no rental cars available. My Mom and Dad had to drive 2.5 hours to pick me up and 2.5 hours home. The worst flight I have ever experienced. This company should be shut down.
Type Of TravellerSolo Leisure
Seat TypePremium Economy
RouteKansas City to Punta Gorda
Date FlownJune 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Horrible experience"

(United States)

Trip Verified | Arizona to Bozeman with Allegiant Air. Horrible experience. Plane was delayed 2 hours. Said we were switching planes then said never mind and we continued to wait another hour. Do not recommend.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteArizona to Bozeman
Date FlownJune 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
6/10

"no more to drink for you girls"

(United States)

Trip Verified | Punta Gorda to Lexington . Customer service on plane was very poor. My sisters and i were in our way to Punta Gorda to visit with our sister and as we were getting seated on plane in Lexington the stewardess looked at us when we were sitting down and said no more to drink for you girls - just because we were laughing and cutting up. Yet a guy 2 seats up was staggering and spilled his drink and he was still served.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RoutePunta Gorda to Lexington
Date FlownMay 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"additional fees for baggage"

(United States)

Not Verified | Ft Lauderdale to Covington. We waited in line for over an hour and there were no Allegiant workers at the desk even checking customers in for their flights. Not one worker. On our flight here the staff were rude when we checked in. The quality of the plane was poor, and there were additional fees for baggage and refreshments on the plane which are typically complimentary with other airlines. Do not fly Allegiant.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteFt Lauderdale to Covington
Date FlownMay 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no