Allegiant Air

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1199 reviews
3/10
3 star Skytrax Rating
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1/10

"Read the fine print"

(United States)

Trip Verified | Salt Lake City to Phoenix. Read the fine print. We had an emergency with our housing situation and tried to cancel our flight. It costed more to cancel then it costed for the flight in general. It’s $75 per trip per person bringing our cancelation fees to $150 per person being that it was a round trip flight. For 2 people. Which means the total cancelation fees were $300 for my husband and I. We rented a car on top of that as well. They wouldn’t refund our money instead they offered a voucher to fly with them again (which why in the world would we want to do that?) and the voucher would only be for $122. We paid $498 total and can’t get not one dime back. First time booking flights with them and last time ever. Horrible horrible service and like mentioned in other reviews, you do get what you pay for.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteSalt Lake City to Phoenix
Date FlownAugust 2018
Value For Money 12345
no
1/10

"This airline is horrible"

(United States)

Not Verified | This airline is horrible! I had a family member die while on vacation in Florida. I tried to change my flight up one day just to make it on time for the military service for this family member. They had five extra seats available and refused to change my flight without charging me a change fee and for the extra flight which I could not afford. Leaving vacation a day early is completely not what I want to do, basically told me I was lying after sending them an obituary and everything. After I sent an obituary that they asked for as proof they wanted a “note from the funeral home”. They made a horrible situation even worse for me and my family I was so sick after 5 phone calls and I’m tears. Would never recommend this airline and will never fly again.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteFort lauderdale to Syracuse
Date FlownApril 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Expect delays and cancellations"

(United States)

Trip Verified | Expect delays and cancellations! We've had terrible experiences with Allegiant Air and will never fly with them again. It's a cheap airline and travelers do get what they pay for, which is a lot of inconvenience. We've flown 4 round trips with Allegiant and all eight legs of our journeys were marred by delays and cancellations. Allegiant always has ready-made, convenient "reasons" for the delays and cancellations (like mysterious "mechanical issues") but it boils down to the fact that they don't fly any plane that isn't booked to full capacity. If there are any empty seats on your flight, chances are your plane is going to be delayed or cancelled altogether. I can't believe it took me four round trips to come to the realization that this is their pattern. In June 2016 they delayed our flight 4 times over the course of 8 hours and then cancelled the flight just prior to boarding because the crew had "timed out" of their work hours for the 24 hour period. Yes, the crew "timed out" because they kept delaying our flight for unknown reasons! We've lost entire days of our vacation and hotel costs because of Allegiant. Also, their customer service is horrible. I've waited over two hours on hold (speakerphone) before I finally gave up. They don't answer their phones or respond to online inquiries or emails. I will pay more to get to my destination on time. Buyer beware!
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteToledo, Ohio to Orlando, FL
Date FlownApril 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
2/10

"Staff were very unapologetic"

(Canada)

Not Verified | Had a terrible experience traveling with Allegiant Air. The flights themselves weren't bad but the delays and how we were treated while waiting was the worst of it. On our way to our destination we were delayed about 12 hours, in 30 min/1 hr/2 hr increments overnight - from 8 pm until 8 am the next morning. I was 21 weeks pregnant at the time and sick with a terrible cold and would have gladly even paid for myself to go sleep in a hotel (though they should be paying for it or offering some kind of reimbursement) had they just told us our flight wasn't leaving until the next morning but instead they kept coming up with excuses and making us think we were leaving soon and then pushing it up even further. One of the worst nights of my life at the airport. Flights were not delayed due to weather or "unpredictable" circumstnaces but due to staffing and airplane scheduling and maintenance issues. Staff were very unapologetic and not kind whatsoever. On the return flight we didnt think anything would be delayed because it couldn't possibly happen twice but again the flight was delayed 4 hours (not so bad this time) but also was delayed in short increments, when likely they could just tell everyone the truth from the get go. Our flights with Allegiant were $350 for two passengers round trip, so cheap, but i would have gladly paid twice the money not to deal with them again.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteGreat Falls to Phoenix Mesa
Date FlownApril 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"very bad experience"

(United States)

Trip Verified | Medford to Los Angeles. First time and last time flying with Allegiant. The flight was delayed 3 hours. They charge me 50$ for my small carry on, plus they did not let me take it with me on the plane! They told me it would have to fit under my seat. When I arrived to the plane there was plenty of empty spaces in the above head compartments. When I asked the flight attendant about the incoherence of my carry on, the only answer was “I do not know”. They said we were going to get a 50$ voucher that I will never use because I will not fly again with them. I do not recommend this airline, very bad experience.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMedford to Los Angeles
Date FlownApril 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"had terrible experiences"

(United States)

Trip Verified | Toledo to Orlando. We've had terrible experiences with Allegiant Air and will never fly with them again. It's a cheap airline and travelers do get what they pay for, which is a lot of inconvenience. We've flown 4 round trips with Allegiant and all eight legs of our journeys were marred by delays and cancellations. Allegiant always has ready-made, convenient "reasons" for the delays and cancellations but it boils down to the fact that they don't fly any plane that isn't booked to full capacity. If there are any empty seats on your flight, chances are your plane is going to be delayed or cancelled altogether. I can't believe it took me four round trips to come to the realization that this is their pattern. In June 2016 they delayed our flight 4 times over the course of 8 hours and then cancelled the flight just prior to boarding because the crew had "timed out" of their work hours for the 24 hour period. Yes, the crew "timed out" because they kept delaying our flight for unknown reasons! We've lost entire days of our vacation and hotel costs because of Allegiant. Also, their customer service is horrible. I've waited over two hours on hold (speakerphone) before I finally gave up. They don't answer their phones or respond to online inquiries or emails. I will pay more to get to my destination on time. Buyer beware!
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteToledo to Orlando
Date FlownApril 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Both flights were delayed"

(United States)

Trip Verified | Indianapolis to Jacksonville. Both flights were delayed. Not slightly but by hours. Not weather related. I fly frequently with standard airlines. Tried this airline once and only once.
Type Of TravellerCouple Leisure
Seat TypePremium Economy
RouteIndianapolis to Jacksonville
Date FlownApril 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
10/10

"so happy and grateful"

(United States)

Trip Verified | I left my wallet on the plane without realizing it. When I returned to the airport the next day, a very kind Allegiant employee took the time to walk me over to the Lost and Found. It was closed, however, she used her ID badge to go in herself (not her assigned duty that day) and found and returned it to me after I confirmed my ID. The $100 cash was still in my wallet, although I was happiest that I would not have to replace all my cards! I asked this employee if she would accept cash as a thank you and she declined. She was just very happy for me. It’s how someone responds when the chips are down that you see a person’s or a company’s true colors. I was so happy and grateful not just for this employee but also for the employees who found my wallet initially and delivered it to Lost and Found. Thank you Allegiant Air employees!
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteBelleville to Phoenix
Date FlownMarch 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"budget bare bones airline"

(United States)

Trip Verified | Indianapolis to Sarasota. My husband and I have both flown Allegiant in the past. We know that it’s a definitely a budget bare bones airline. However they recently started a route that flies directly to his parents hometown so we thought how do we pass that up? I’m a nurse so the best way I can write this review and explain would be in military time. Day one 0800 - get an alert on our phone that our 0900 flight will be delayed about an hour. We were instructed to wait in the gate area. Announced that for weather reasons the flight may take off at 1000, they will keep up posted. Boarded flight and take off around 1030 to Sarasota destination. 1200 get an announcement on the plane that we are about 50min our from our destination and are beginning our descent. 1230, updated that a plane ahead of us encountered bad weather and we are being rerouted to Destin, Florida so we can refuel and then take off once the storm has passed. Water and Chex mix were passed out. Taxied around Destin on the plane until about 1340 and then are given the option to get off the plane at Destin. Three other Allegiant flights had also been detoured. The tiny Destin airport was completely overwhelmed with an hour long Quiznos line and a handful of outlets that were being guarded for dear life. 1530 got an announcement all flights to Sarasota should reboard. Boarded, watched the seatbelt demonstration etc and were taxing for about 45min assuming that we were just waiting our turn to take off. 1630 announced that our plane didn’t pass one of the maintenance checks and that they needed to have some people come out and work on the plane. 1700 from the captain “well the bad news just keeps on coming” now our crew was reaching their maximum work time and they would need to find a new crew. 1710 - deboarded for a second time. Announced overhead the flight would be leaving around 1800. 1755 - announced our flight was canceled and would be rescheduled for the following day at 0700. All chaos then ensued. In the announcement it was said to see the ticket counter for our voucher for a hotel and meal. One long line of our entire flight (200 people) wrapped around the ticket area and multiple times we were instructed to split off into different lines that ended up making zero sense. Two times we followed the instructions given by Allegiant staff that ended up having us in a completely different area while the main line continued to move. People were absolutely heated and little to no information was being distributed. Where were these hotels? How would we get there? Destin is a small city with only a handful of Ubers. We were asked by one Allegiant staff member in a loud tone “if we even knew how a line worked.” Probably not the tone you want to use with a bunch of confused customers who have been standing in lines and waiting going on 12 hours. Then without warning the line structure went out the window and the Allegiant staff started yelling out passenger names with the paper voucher in their hands. Three employees were yelling names over each other and sometimes just using first names, not very helpful. To the lucky that got their names called they got a second piece of paper with five hotel options we could call and book to see if they had availability for us, a few hotels didn’t even know if they accepted the Allegiant voucher so that was not encouraging. Unfortunately we never got our names called so we waited in the ticket counter line for over an hour and got our voucher around 1945.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteIndianapolis to Sarasota
Date FlownApril 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
2/10

"Left gate late as usual"

(United States)

Not Verified | Orlando to Asheville. Left gate late as usual - 30 minutes, when landed we sat on the tarmac for 50 minutes. Poor planning on Allegiant part especially into a very small airport. Do not recommend this company. Charge cheap rates until you pay $50 for a 40lb bag and charged for soft drinks.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteOrlando to Asheville
Date FlownApril 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no