✅ Trip Verified
| Concord to Sanford. Our flight was originally delayed by 15 minutes. As the delay stretched longer and longer, no one could officially tell us what was going on or how long we would wait, only that they would not give any refunds but that we could transfer flights to another day without penalty. However in order to even do that, we would have to leave to go to the ticketing office, which was outside the TSA security checkpoint. TSA had left by then (with stancheons up that prevented anyone from leaving), so our fear was that of we left, and didn't get rebooked, we couldn't come back and wait for our current flight since there was no security left. We waited for over 2 hours with no information. Eventually we were told that we would be leaving FOUR hours late. We eventually did, but after asking what would happen since we would arrive in Sanford five hours before the rental car agency counter opened (or three hours after it closed), we were told that we would just have to wait or ask them when we got there. When we got there there were no employees of Allegiant there to ask so we asked the Allegiant luggage check in supervisor, who was working with departing flights and she said she was just contracted through Allegiant (though she had an Allegiant shirt on and was working at an Allegiant counter) and that I had to contact Allegiant customer care...which was closed then since it was 4 am. She also said we would have to wait for five more hours for our rental car and there was nothing she could do even though we booked the car through Allegiant. At least the rental car agency was open and had good customer service (unlike Allegiant) and we didn't have to camp out for five additional hours. We heard no updates until we has already been sitting there for hours. And even when we had an update, we were never, to this day, provided with an explanation. Terrible, terrible customer service. We were there with a friend who was waiting for over 6 hours for her flight to St. Petersburg FL. This is not a stand-alone incident.