Allegiant Air

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1191 reviews
3/10
3 star Skytrax Rating
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2/10

"rude and uncooperative"

(United States)

Trip Verified | Clearwater to Norfolk. The staff at the Norfolk airport for Allegiant Air was absolutely wonderful. Being it was my first time flying with this airline I was very pleased. Sad to say that my returning flight wasn't as nice. The baggage check was rude and uncooperative. I had to pay 5 dollars for a boarding pass and she separated me and my wife even after asking to keep us together. Given the fact that the couple before us got asked where did they want to sit and that it's up to their discretion to let people sit together if the plane isn't full. I had to pay for one of my bags and that was fifty dollars. But because my bag was five pounds over they was trying to charge me fifty more dollars. Then I found out that the scales was off because she said I was fine then after taking it off the scales to close it she put it back on the scales the weight was off. Then when trying to board the plane the lady told me I could have my carry-on bag because I am military but when I get to the lady at the door she wouldn't let me on. I told her I was military and she was extremely rude and told me to get out of line. Then I see another after I tried to talk to her again she just dismissed me like I wasn't even there. So when I see another milyguy get on the plane with a roll on I brought it to her attention and she told me because he was military with hostility like I was getting on her nerves. Once again I stated and other people started stating the same thing is when she finally let me on stating I never showed her my ID. When she never gave me a chance to. It's sad to say that I don't see myself or my family using this airline again.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteClearwater to Norfolk
Date FlownMarch 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"The worst airline ever"

(United States)

Trip Verified | Albany to Punta Gorda. The worst airline ever. Charged me $5 for a boarding pass. 4 hours delayed and counting. No one is sure of anything who works here. Do not fly with this airline. Spend a few extra dollars, fly southwest! Unless you want to vacation at the airport.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteAlbany to Punta Gorda
Date FlownMarch 2019
Ground Service 12345
Value For Money 12345
no
10/10

"Staff was pleasant"

(United States)

Not Verified | Fort Wayne to Mesa. This was the first time I'd flown with Allegiant and was very happy with both outgoing and inbound flights. Staff was pleasant and approachable. Do not have a negative thing to say about it.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteFort Wayne to Mesa
Date FlownMarch 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"cheaper than others"

(United States)

Not Verified | Peoria to Punta Gorda. Our plane was new and clean. The staff was very friendly. Our flight actually left 15 minutes early. This airline charges extra for luggage, but still was cheaper than others. You don’t have to pay extra for your seat and can do this at check in for free.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RoutePeoria to Punta Gorda
Date FlownMarch 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
2/10

"Very bad first experience"

(United States)

Trip Verified | Idaho Falls to Phoenix. First of all, my flight was delayed. Second, my window seat I paid extra for was taken and flight attendant asked me to sit in an open middle seat. I waited over an hour after getting off plane for bags to come. When they did arrive, my new suitcase had a large dent in the top corner. Very bad first experience with allegiant.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteIdaho Falls to Phoenix
Date FlownMarch 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"worst customer service"

(United States)

Trip Verified | Fort Lauderdale to Indianapolis. Absolute worst customer service I’ve ever seen! Not sure they even understand the meaning. I waited in a line of 100+ people for nearly an hour and a half. Then when I got up to the front I was told to get out of the line because it was exactly 2 hrs from my flight. Everything was paid for, we already had our boarding passes, literally just needed to hand them our bag and go to our gate. The attendant still told us we had to wait another hour. I’m tried to explain that we’ve been in line over a hour and a half and in that time, the line had only gotten longer and more disorganized. The attendant still told us to go to the back of the line. We booked these flights because they were a bit cheaper, but honestly if I knew what I do now, I would happily paid the extra money for an airline that has their stuff in order. This experience has been horrible - they (as a team) give absolutely zero about how they’re making their (paying) customers feel.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteFort Lauderdale to Indianapolis
Date FlownMarch 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Worst customer service ever"

(United States)

Trip Verified | My trip with Allegiant Air was the worst trip of my life. I rate this airline 1 out of 5. My flight for Wednesday was cancelled. When I talked with them at the airport they said that I had to call customer service. They cannot do anything. Customer service put me on hold for 4 hours to reschedule my flight. Worst customer service ever. When I talked with them, they say that they can put me on flight which is three days later (Saturday). So, they put me on flight for tomorrow to a different destination (Fargo, North Dakota) which is a four hour drive away from my destination (Sioux Falls). I had to make travel arrangements to my destination on my own. Further, they didn't even provide me any compensation for my accommodation and food. I had to stay in hotel in Vegas and pay for food on my own on Wednesday. I reached Fargo the next day around 8 pm. I couldn't get a flight at that time. So, I had stay in a hotel that day also. So, I reached my destination the following day. In short, I was supposed to reach to my destination on Wednesday. But thanks to Allegiant Air, I arrived home on Friday. I was on the way for three days.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLas Vegas to Fargo, North Dakota
Date FlownMarch 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"never use Allegiant again"

(United States)

Trip Verified | Made reservation from Syracuse NY to St Petersburg/Clearwater International on Feb 19th, to fly out on Feb 22nd for a family emergency with a car rental. The car rental did not register correctly. Needed to call Allegiant customer service. On hold over a hour to make update. Arrived in St Petersburg/Clearwater and picked up Alamo car rental. The next day I went back to Alamo to see if I would have a problem returning the vehicle and the representative said no and that I would only be charged for the one day I had the car rental. The Alamo representative asked me for my credit card and that I would only be charged for 1 day. I kept checking my credit card and did not see a credit so I called Alamo on March 14th and was told that I needed to call Allegiant. I called Allegiant customer service and was on hold for over 1 and 1/2 hour to be told that any package deal was refundable. I told Allegiant representative I was told by the Alamo representative I would have not problem returning the vehicle and was only going to be charged for 1 day and the representative said that the Alamo representatives do not know the contract that is between Allegiant and Alamo. Do not get a car rental or a hotel together with Allegiant. I would have never returned the vehicle I the representative would have told me I would not be refunded any money. I also paid over $141 in taxes and fees to Alamo for the one day having the rental on top of paying for an entire weeks rental that I would not have returned if I had been told that I would have not been refunded the money from the unused time. I will never use Allegiant again nor will any of my family members or friends.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteSyracuse to St Petersburg Clearwater
Date FlownFebruary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
9/10

"definitely use them again"

(United States)

Trip Verified | Cincinnati to Las Vegas. This was my second trip using Allegiant Air. Both trips were very good. On my latest trip, all Allegiant staff that I encountered were professional and friendly. I had the same captain on both flights and he was very friendly and even walked through the cabin to introduce himself to the passengers. Both flights were in time even though we had a gate change on the return flight. The seats were not comfortable, but for the price and experience, I will definitely use them again.
AircraftA320
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteCincinnati to Las Vegas
Date FlownMarch 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"Save yourself the trouble"

(Canada)

Trip Verified | I flew with my 5 month old son. I checked his car seat at the gate in Niagara Falls. When I arrived in Florida, there was loose pieces of someone else’s car seat in my seat. The base of my seat was broken into 3 pieces and the large piece was never found. I have given them proof and purchase price and date. $400.00 and it was 5 months old. They are offering me $80.00. That won’t even cover half of a new base. When I landed in Florida it took 1.5 hours to even get someone to actually help me and not just pass me off to someone else. Save yourself the trouble if you have children.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteNiagara Falls to Orlando Sanford
Date FlownMarch 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no