Allegiant Air

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1960 reviews
3/10
3 star Skytrax Rating
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8/10

"negative reviews were unfounded"

(United States)

Verified Review | Tulsa to New Orleans. I just completed flight 1 of a 2 flight trip. I spent time reading many Allegiant reviews just before boarding, and I can say the negative reviews were unfounded. I boarded the plane, flew to my destination and disembarked. It met my minimal expectations, I got that for which I paid. Job well done. The flight was delayed 30-45 mins but I was informed of that before I left my house. As other reviews have indicated this is an ala carte experience. Anything beyond getting a seat on the plane will cost you. Read website info carefully to minimize extra charges. We did experience some charges but still a very reasonable cost. I will make a return flight in a few days and provide an update.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteTUL to MSY
Date FlownAugust 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
5/10

"better than previous trip"

(Canada)

Verified Review | Kalispell to Las Vegas with Allegiant Air. Better than my previous trip. Both flights were on time. Flight from Kalispell was actually a charter plane (Sun Country) as Allegiant had no planes available. This meant no beverage or snack service was available on the flight. Return flight was on time and we ran into no issues. I do hate the nickle and dime attitude of the airline (paying for carry on luggage, paying to print a boarding pass etc) but they got me where I was going at the time promised. Plane was reasonably comfortable. Staff friendly enough but could use some customer service training. They preferred to spend time chatting amongst themselves at the front of the plane as opposed to serving passengers.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteFCA to LAS
Date FlownJuly 2016
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Allegiant is a horrible airline"

(United States)

Verified Review | Our last 2 flights from Sioux Falls to Las Vegas have been canceled. The first time they told us there was no crew and the 2nd the excuse was mechanical issues. In both situations we couldn't leave until the following day. We were given $100 vouchers which sort of traps you into feeling like need to book with them again to use it but it's not worth it. As already mentioned in several reviews the cost incurred from their totally unreliable service generally exceeds the money you think you are saving when you buy their tickets--even with the $100 voucher. We're out over $600 between our hotel room and show tickets for a show we can't attend now because our rescheduled flight the day after we were supposed to leave doesn't take off until 6pm--if it actually ends up leaving at all. It seems to be a real crap shoot. In talking with others at the airport nearly everyone had stories of being burned by flight cancellations. Allegiant has no concern for the fact they are destroying vacation plans that in most cases people have been looking forward to for months. Bottom line is that Allegiant is a horrible airline that sells you tickets for services they can't provide.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteFSD to LAS
Date FlownJuly 2016
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"never fly Allegiant again"

(United States)

I flew on Allegiant to Medford Oregon 10 days ago. Got to the airport to go home to phoenix today (July 29) and after and hour of waiting we were told that our flight had been canceled and was not going to be rescheduled. You buy tickets on and airline and cant get back home. Now we are scrambling to find other flights and of course they all cost hundreds of dollars because they are last min. Everything is booked, Allegiant says the soonest they have a flight back home is Friday - 7 days later. What about our jobs, where do we stay, and Allegiant says they are sorry and thats it. They are giving us a refund on our return flight and 150 dollar voucher to fly with them again. No way its costing me 700 dollars to get home. I will never fly Allegiant again. Allegiant has a lot to do if they are going to make it. This has been a very frustrating experience. Found out our plane was being used for another Allegiant flight that was delayed. Guess they just dont care about the people in Medford.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteAZA to MFR
Date FlownJuly 2016
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"I do not recommend it"

(United States)

Albuquerque to Austin. The flight was supposed to leave at 3:50 and didn't get notified until 4:15 that there were maintenance issues and that the flight would be delayed. There were no updates and all further notification was done through text messages. The flight got delayed a few more times until about 6:30 when we were told the flight would be cancelled. All they did was give us business cards to call the customer service hotline. It took 2 hours to get ahold of someone to get my money back. Found out later that there was a power outage on the flight which resulted in a small fire. I do not recommend it.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteABQ to AUS
Date FlownJuly 2016
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"the biggest nightmare ever"

(United States)

Las Vegas to Reno. I am actually unsure of where to start. This was the biggest nightmare ever. I showed up for my flight two hours early. When I got my gate there were upset people everywhere. There were two flights that had been there all day waiting for their plane to board and leave. I was flying to meet my husband in Reno. Our plane was supposed to take of at 6:15. It was 7pm and we hadn't even heard anything yet. When they finally told us something they said our plane was still in Great Falls and should be there in two hours. They gave us all meal vouchers for 8 dollars - everything was closed and seriously 8 dollars? So we waited two hours where they then announced "The plane still hasn't left due to mechanical issues, we are working very hard to have another plane to get everyone taken care of, please be patient. We have a plan - we just don't know what the plan is yet". We literally all started laughing. This went on for hours. They would not give us a straight answer on anything. They kept us all there until midnight where they then canceled the flight and said it would fly out the next day but didn't know which time. Also they had already put all our luggage on a broken down plane (why?) so we all had to wait another hour and half to get our check ins off. They offered everyone 300 dollars for a room. No rooms were available at midnight Friday night in Las Vegas. So over 20 people spent the night at the airport. If you live within 60 miles of the airport they don't reimburse you for the hotel and they pay your hotel within 6 months. Also, the plane was so gross they don't clean them before the next flight - I had peanuts at my feet and gum in my magazine.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLAS to RNO
Date FlownJuly 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"that'll be the last time"

(United States)

McGhee Tyson to Las Vegas. Purchased 2 roundtrip tix back in January 2016 as Allegiant announced new nonstop service from our little airport. Made all our necessary reservations for our vacation including hotels in Las Vegas, Zion Lodge, LaJolla CA and our last night at LAS airport before our flight home. At 2:00 am on the day of our scheduled departure I received a TXT from Allegiant that our flight for that day as well as our return flight a week later had been cancelled. Checked the website sure enough flight says cancelled. No other information, just cancelled. And they only fly on Mondays and Fridays from TYS to LAS so it's not like we have any alternatives. So immediately I begin to think about all of the other reservations I needed to cancel before I get charged for not showing up. 1st night hotel is prepaid non-refundable: $200 lost, next 2 nights at Zion Lodge already past the cancellation deadline by 1 day - $500 lost, La Jolla I lose the first night deposit $300 lost, luckily can cancel by last night at airport. Also cancelled my rental car. So for a cheap flight I lost approximately $1000 in other charges. So much for that exciting "non-stop" announcement from TYS-LAS. I would never recommend this airline to anyone because of this. Allegiant - you suckered me once, but that'll be the last time!
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteTYS to LAS
Date FlownJuly 2016
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"10 flights, 10 delays"

(United States)

Verified Review | I have flown Allegiant about 10 times. Each time, the plane has a "maintenance issue" and we have been stuck in the plane for several hours while waiting for them to repair or wait for paperwork to document repairs. My last flight from Greensboro to St. Petersburg, we were in the plane for about 5 hours before we were able to take off. They did not allow us to use the restroom or move about the cabin. On my flight home from the same trip, I experienced the exact same thing. Unbelievable. Will never fly Allegiant Air again. 10 flights, 10 delays. Spend the extra money on a real airline. Not worth the savings.
Type Of TravellerBusiness
Seat TypeEconomy Class
RoutePIE to GSO
Date FlownJuly 2016
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
2/10

"spend that extra money on a good airline"

(United States)

Horrible first time experience. Our flight from Las Vegas to Sioux Falls, SD was first delayed Sunday, July 24. We were told that we were waiting on the captain. Then they didn't know where he was. After sitting on the plane for 45 min, we all had to exit because the internal temperature of the plane had risen too much and was not safe, supposedly due to all of the bodies on board. Once off the plane, there were rumors it could take 2 hours or more, or possibly not even until the morning, before we were able to leave. Then it was announced it would take 20 minutes to half hour and it should be cooled off enough for us to safely board. After an hour, we were told we could board again. Once we were on and all seated, they told us 1) Some people didn't come back on, so they had to reevaluate for weight, and 2) There wasn't enough fuel to get us to South Dakota, so we had to go to Mesa, Arizona to fuel up. Once in the air, a loud, piercing shrill started up. Damage your ears loud and high pitched. The entire hour to Mesa, AZ. They announced over the loudspeaker that they knew about the noise and would be looking into it once we landed. Once we started descending, the noise stopped. When we landed, they started handing out small cups of complimentary ice water. We asked if we needed to worry about the internal temperature rising again while we waited, since that was the problem in Vegas. We were told by a stewardess that we "weren't being held hostage, that we could get off at any time, but they couldn't make any promises that we would be able to get back on." After a little while, we noticed people taking our baggage off the plane and tossing it onto carts. Turns out we were going to be boarding a different plane anyway, they needed to take ours for a test run to find out the cause of the problem. When we got into the small airport at Mesa, AZ, their little shop with snacks wasn't open. We just assumed it was so they could charge us $3 for M&M's or $5 for a Snack Pack on the flight. Moral of the story, folks, if you want to feel just a little safer while flying and have flight attendants that aren't so rude, don't fly Allegiant. Save up, spend that extra money on a good airline. The seats don't recline, there isn't much leg room, and you pay extra for everything.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLAS to FSD
Date FlownJuly 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
9/10

"no issues on either flight"

(United States)

We flew from Kansas City to St. Petersburg, FL and then back. We had absolutely no issues on either flight. Both flights were on time. I was impressed with the comfortable seating (better than Southwest in my opinion). I was very skeptical to book this airline after reading all of the negative reviews of delays and cancellations so I wanted to add a very positive review. One thing I can tell you is that I have a friend that did experience a delay from Kansas City to FL but she was given vouchers for a hotel stay and food. So maybe they are improving in that regard (not sure). I will surely fly again. Unbeatable price, great seating, great staff, great pilot, great trip! They also had great options for snacks in my opinion. Yes, they do cost extra. However, I did see others bringing their own snacks aboard.
AircraftMD-80
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteMCI to PIE
Date FlownJuly 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes