Allegiant Air

Las Vegas to Wichita.I was flying with my 18 year old son who has only flown once. We knew the airline has a reputation for being delayed, but it was ok since I didn't have a small child and had the time and patience to wait. The flight from Las Vegas to Wichita was on time and a wonderful flight. On our way from a small town outside of a Wichita (an hour away)when returning to Las Vegas, we didn't know until we got to the airport (2 hours prior as told to do) we found out our flight was delayed 2 hours. That's ok, like I said, we had time to wait. The gate representative told us they had food vouchers for us, which we used. Then they made an announcement that the flight had been canceled due to problems with our plane and they had no other planes to come get us. They offered us a hotel voucher for the night and a shuttle to get us there. All staff was apologetic and understanding, which made it easier to stomach. We knew within an hour when our flight would be going out, which was the next day (a Tuesday when they don't even fly out on Tuesdays) at the same time. We got to the airport and checked our bag and they price our boarding passes since we couldn't access them online. They gave us more.food vouchers, gave us vouchers for another flight discount within the year, remembered me from the day before and moved us along expeditiously AND the costly snacks and beverages on the plane were free to all! I understand things happen and I appreciate them not putting my son and I on a broken plane. But they were gracious and sincere about what a problem this may be to some. But they made up for it with the vouchers and discounts without someone demanding this. I will definitely fly with them again!

Santa Maria to Las Vegas with Allegiant Air. Got to the airport around 12:30 pm to get on a flight which was to board at 1:19pm. Plane was put on delay til 4:10pm. Then again, then again. The plane finally showed up around 8 PM. By the time we left it was close to 9pm. Almost 9 hours at the airport. You would think they wouldn't charge for beverages after that on the flight, but they did. They charge for every little thing. Wasted a whole day. I understand occasionally things happen, but from what I understand this is a common thing for Allegiant. Not to mention, the night before our flight going to Santa Maria, not knowing any better I called Allegiant directly to request wheelchairs for my grandparents. After waiting on hold for almost an hour, I was finally connected to someone, who immediately hung up on me before I could utter a word. Terrible airline.

Springfield to Sanford/Orlando with Allegiant Air. We scheduled a trip right before going back to school for my family and 30 minutes before we left our house for the airport, we got a message our flight had been cancelled. Not delayed, cancelled. With no explanation, we didn't know what was next. So we called Allegiant and waited on the line for 45 minutes. Finally, an unfriendly person answered and said she couldn't tell us if or when the flight would be rescheduled, but that it probably would the next day. Since our trip was already a quick one, that cut it down another day (without even being sure about when we would leave), so we opted for the refund. 9 days later and we still have not received our refund. Tried calling again to ask about the refund and waited on the line 30 minutes and gave up. Their communication is horrible. It is also frustrating because it left us with no time to schedule another trip. They gave us $100 vouchers to fly again, but no viable options to use them before summer break ends. Vouchers will probably go to waste because I'm not sure I want to depend on them again.

Dayton to Sanford. I booked my tickets via the Internet. One for myself and one for my niece who is five years old. I brought with me her birth certificate, social security card, and a written letter from her parents so that she could board the plane. We went to Allegiants front desk at the Sanford airport and they checked us in, only asking for my ID and no further questions. Next we went through security where they only checked my ID. So I have an unidentified child with me. Not to mention the repeated 5hr delays. I will never recommend this airline. I guess you get what you pay for which isn't much. Do not plan a connecting flight after Allegiant, you will not make it on time.

I understand that mechanical and weather delays can be a part of the travel experience, but I have flown with Allegiant about 5-6 times and not once have I had a flight that has gotten me to my destination on time, or even close to a timely fashion. This particular experience our flight to Billings from Las Vegas was set to leave at 10.00 am, it was delayed again and again in two hour increments until we finally got word that our flight had been cancelled at around 5.00 pm and had been boarded and deplaned twice. Total lack of communication between everyone and we had similar problems to Vegas. We were lucky compared to others who had to cancel other bookings. Do yourself a favor, spend the extra money on a reliable airline and save yourself all the stress. The flight attendants and pilot were phenomenal thoughout this entire nightmare and seemed to be just as sick of it all as we were, although we did get some snarky remarks from the staff at the desk at our gate after people started comolaining about being deplaned twice.

✅ Verified Review | We are getting ready to board a flight from Sanford, Florida to Bloomington, IL. We checked in last night & were assigned row 23 with all 3 family members together. When we got to the check-in we noticed that we got bumped back to rows 28 & 29. We mentioned something to the guy at the counter & he said they needed to downgrade us on the plane so all seats got switched around. I mentioned I really hate being in the back of the plane & he let me know it wasnt the back. I mentioned it was three rows from it & (again empathy at its best) well its not the back. He also said we are all still together which we are not. I have a fear of enclosed spaces & being towards the back of the plane. 5 or so rows might not seem like a lot to a ticket agent or being in separate rows but they could at least have a bit more empathy & customer service. Why have early check-in if you are going to move us around anyways?! Not impressed with Allegiant Air at all. As I am writing this post my husband went to talk with the agent at the gate & she was fabulous. We are not all together but I have a seat in row 6 now. Thank you Rebollo & my husband!

Jacksonville to Memphis. I was a little nervous after some of the reviews, but my first experience with Allegiant wasn't bad. Tickets were inexpensive. Allegiant is for those who want to simply get from Point A to Point B for the best price. Our check in bag weighed less than 40 pounds so we did not have to pay extra for that. We printed our boarding passes at home so we did not have to pay the fee to print them there. We had 2 backpacks we took on that we kept under our seats and checked in our one suitcase. Seats were comfortable to me. On flight food and drink - yeah you have to pay and originally we didn't plan on it, but $2.00 for a soda was perfectly reasonable and the Kids Snack Pack was $5.00 and it came with a pin. My son loved it. As much as we saved with the flight ticket prices, 9 bucks for 2 sodas and a kids meal pack wasn't bad at all. Check in attendants, pilot and flight attendants were friendly. Our flight was delayed but only by about 20 minutes. No major issues. Will very likely fly them again.

Allegiant Air from Springfield to Sanford return. Our flight to Florida was fine. Our flight back to Missouri never happened. Flight was scheduled to leave at 9:00 AM. We were at Disney and had a car service picking us up at 5:30 AM. At 2:30 AM we receive a text from Allegiant saying our flight has been cancelled and to call customer service. No other information is given. So, it is 2:30 AM we scramble to cancel our car service which we got charged for. We are at Disney and it is not like you can just stay an extra night. We called 4 times on hold for over 30 minutes each time and never could talk to someone. We had no idea when or if another flight would be scheduled so we ended up booking a flight home with another airline. It was not until 4:00 PM the following day we received an email stating our new flight would be departing at 7:30 pm. They literally gave us 3 hours notice, but never sent boarding passes. Luckily we were already home by now. I finally spoke to customer service at 6:00 pm to notify them we would not be needed our seats and see if I could get a refund. They did not even have us scheduled on the flight! So, we would have gotten to the airport expecting to get a flight home, but nothing. They did refund our fee for our trip back, but nothing else. I will gladly pay higher fees with another airline!

Elmira to Orlando. We fly back and forth from Florida to NY several times a year and have learned our lesson the hard way. Forget the money you save, if any. They advertise better prices, but by time you select seats and pay for any and all luggage, you aren't saving anything. Even with "Trip Flex" (for an extra $75) for insurance on your flight they will not reimburse your lost expenses even if they cancel the flight. As in previous reviews, cancelations by them are due to "crew or mechanical" issues. They offer vouches for future flights, but forget any money back on the trip you have planned now and they limit he time you have to use it, so hope you have lots of vacation time. You also get no reimbursement if you need to change your flight, even within their guidelines, again you get vouchers for money off a future flight. Forget getting ahold of anyone at the call center, minimum wait times on hold are 30 minutes and I've sat on hold for over an hour, about a flight they canceled only to have the call ended...and call back in and wait again. You will also be treated with a an "oh well, we don't care" attitude that they have messed up your plans or trip. They've already got your money, and obviously do not care about customer service. We booked over a dozen flights last year between Florida and NY. 3 with Allegiant and the rest another airline. Two of our flights with Allegiant had issues, with them cancelling. One of our flights with another airline had issues due to weather. The more reputable airline bent over backwards to get us on a flight with another airline to make our destination , late but at least the same day, they also negotiated for us to get a decent rate on the last minute flight, actually saving us money, and refunded our money for the complete flight booked with them even though we used the return portion!

✅ Verified Review | Their motto should be "our fares are cheap so we don't care if you enjoy the flight". This was my first and last experience with Allegiant Air. I booked a one way reservation departing Pittsburgh and arriving at Punta Gorda, scheduled take off at 2:11pm. The online check in advertised as "skip the lines" is a joke because you still have to check your luggage at the ticket counter - where two people are staffed to assist a line of 100+ passengers. At 1:15, passengers who had the mobile app received text messages stating that the flight was delayed until 4:40. Passengers who did not have the app were confused because the screens at the gate and the mobile app itself did not reflect the delay. There was no Allegiant Air representative at the gate to provide clarification, so after 2:11 came and went, it was obvious that the delay was legit. At 3:30, an Allegiant air rep arrived at the gate and announced that our plane was due to land at 4:30, and that everybody needed to hurry up and board the plane after the passengers were released. At 4:00 the Allegiant attendant announced for everyone to "be quiet and listen up" because the plane was going to be a little later because of "storms" - and suggested that we look at weather radar to confirm the weather patterns. The plane landed at 5:00, and we were told that they needed to clean the plane before boarding. At 5:20 they started boarding special needs and priority passengers and told every one else not to get in line until their zone was called. Once they called for zone two, where people had already started lining up, an attendant again reminded us to "be quiet and listen up" and then said that we needed to hurry up and start boarding or else the flight would be canceled(?). They also told passengers for the flight to Orlando that was currently posted at our gate, that they needed to go to an alternate gate. A few of us brought it to representatives attention that the posted flight and time for Orlando on the screens were showing that it was departing from our gate, we were told that they didn't have anyone to change the information - so of course people who arrived at the gate after the announcement boarded the plane (oddly, not discovered at the gate by the attendants), and further delayed our take off as they were removed after everyone else was seated. Then at 5:45, the captain apologized for the delay, citing that they had some mechanical problems in Myrtle Beach (weren't the delays caused by "storms"? The Allegiant rep even emphasized that we validate the presence of storms on the radar, guess that was a little white lie). Then the captain started yapping something about the fact that if we weren't airborne in exactly 15 minutes, the legal flight hours for the pilots would be exceeded and they would have to cancel the flight. We literally lifted off with one minute to spare, and the cabin actually erupted with passengers clapping and saying how bad this airline was.