Alaska Airlines

We have been trying for two days to get to Fairbanks and have spent 15 hours in airports and not there yet. There has been delay after delay and none of them weather related. The delays and cancellations have all been maintenance and crew problems which seem to be a systemic problem with Alaska Airlines starting with their top management. This is Sunday and I tried to talk to a supervisor in the Anchorage Airport and was told that supervisors aren't available on Sunday.

Victoria - Seattle - Maui return in First Class. The service was impeccable and breakfast on the outbound flight was very good and spread out over a couple of hours which helped pass the time. Lunch on the inbound flight was equally good with a choice of sirloin steak or sweet and sour chicken. Frequent offers of alcoholic and non alcoholic beverages throughout the flights. Individual entertainment tablets with a wide range of films and TV shows. Attendants were very friendly and attentive. All the flights departed on time and arrived on time. This is the first time travelling on Alaska First Class and it was well worth the additional cost. My only disappointment was The Boardroom at Sea-Tac. It was pretty drab with a poor choice of food/snacks (both in the morning and early evening). It is certainly not worth $45 a visit. It is not a patch on Air Canada's Maple Leaf lounges.

LAX to DCA on May 23rd. Apart from one every other flight attendant was rude and scowled the whole trip. No greeting as we boarded the plane no follow through with promises to help provide first aid (or a simple bandaid after an injury) and no explanation for delays that occurred. The attendants seemed annoyed when customers asked for beverages when we were seemingly skipped. Overall this flight is miserable and the staff are far less pleasant than the attendants who work for foreign or even domestic airlines that I have flown with recently. Granted the lack of amenities on this older flight doesn't add much to the comfort of fl going across country but a pleasant attitude for the staff wouldn't hurt.

My flight from Honolulu to San Jose was delayed 2.5 hours today which made me miss my connecting flight to Atlanta. They then told me there were no flight tonight to the east coast yet while I was sitting with an employee waiting for new boarding passes for tomorrow a flight to New York was boarding right next to me. Not a full flight either! They changed my flight but then brought me outside to wait for a shuttle to a hotel. I was left on the curb with 5 suitcases and a duffel bag and waited an hour. I finally called the hotel and they told me the shuttle had stopped running at midnight. I ended up having to take a taxi to the hotel. The next day when I was boarding my new flight I had to pay to check my bags again. All in all I paid 60$ extra for re checking my bags a 15 dollar cab and absolutely no sleep. They had absolutely horrible customer service and late flights.

After a very unsatisfying flight on Delta from ATL to SEA it was a privilege to board our Alaska Airlines flight to ANC. Not only the extra legroom and comfort of the aircraft but the excellent cabin crew made me forget the horrible service Delta had just delivered.

Round trip SAN/PVR April 4-12. Alaska's first is more of a "light first". Seats and legroom just so so. Same pasta dish on both legs served along side a small salad. No roll butter or dessert. Flight attendants on both legs were great they seemed embarrassed about the meal quality but kept drinks flowing and were very pleasant. Both flights on time. Travelled on BA award tickets.

ANC to RNO with stop in SEA. I must admit that I was pleased with Alaska and Horizon Air in both directions. I flew their 737/8 on the way down and the 900 model on return. Planes were clean service was much better than I have had in the past. If they keep it up I may end up with them again soon. Good job and a decent price for what I received.

I flew from SEA to PHX the flight was great the ground staff and inflight staff very accommodating. They give out free snacks and a choice to purchase a inflight meal/snack. I will be flying Alaska Airlines again.

We travelled overnight from Seattle to Orlando and were seated in the very back row of the plane. These seats are hard up against the back wall of the plane and do not recline. It was a most uncomfortable trip I can remember and would definitely recommend avoiding travelling with Alaskan Air.

I flew to Las Vegas March 29th and returned April 1. First class round-trip $777. Service down was slow and we were served a cheese platter. Not a significant midday meal but it was sufficient. Returning was worse. Nearly an hour before cocktails were delivered. We were not served the cheese platter. We were served hot pasta in cheese sauce on a sad looking salad bed. I asked the Flight Attendant for the cheese platter instead as I heard them offering it to the coach passengers. She advised that I would have to pay for it. She was rude and smug. Apparently I can drink you dry of scotch but have to pay additional for a decent meal. In addition after being served our drinks another Flight Attendant came up to us and asked if we wanted our pretzel bags as they did not have enough to serve coach. I have been flying Alaska Airlines since 1973. This is the worst service I have received coach or first class. Flying 1st class is more than a wider seat. It represents a gracious and superior attention to the passengers for which a premium is being paid.