Alaska Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1002 reviews
4/10
3 star Skytrax Rating
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Alaska Airlines customer review

(United States)

Flew from Anchorage to Seattle with a seat on a plane from Seattle to Vegas. The weather was bad in Anchorage but the pilot assured us we'd make our connections. Got to the gate in Vegas 21 minutes before the flight was set to leave. The Las Vegas crew was alerted that 45 of us from the Anchorage plane were bound for Vegas. The gate agent would not let us on the plane. Smiled smugly and said sorry. We all went to the customer service centre where a man told us we were lucky to get seats on the 9.35 flight. While I was at customer service I noticed the Vegas plane was still at the gate - 20 minutes later. I paid almost $1800 for this experience. Clearly Alaska Airlines isn't interested in customer service.
Seat TypeFirst Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

Alaska Airlines customer review

(United States)

DCA-LAX on a 737-800. Plane pushed back from the gate 15 minutes before scheduled departure time and was in the air right on time (I can't remember the last time this has happened). Aircraft was very clean and the leather seats were very comfortable. The crew did 3 drink runs and we received plenty of updates from the flight deck which I always appreciate. Will definitely consider flying them again since they have a codeshare agreement with American Airlines.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Alaska Airlines customer review

(United States)

Seattle to Maui return. Planes departed on time and arrived slightly early both ways. Baggage was already waiting for us when we arrived in claim area. Attendants were very courteous and pleasant. Food purchased was just fine-deli pack. I usually travel Alaska if possible and have not had anything to complain about. They have always departed on time and done a good job!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
8/10

Alaska Airlines customer review

(United States)

SFO-SJD return. The flight to Los Cabos left and arrived on time the return flight left half an hour early but was required to circle SFO for almost as long before landing. Snacks on the 2hr 40min flights were edible nothing more. FAs were attentive. Seats were comfortable but legroom was as tight as any I've experienced in a first class (or business class) cabin. Alaska now departs from the new SJD terminal it lacks some of the features - dining options in particular - that made the "old" one a pleasant place to await boarding.
Seat TypeFirst Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
8/10

Alaska Airlines customer review

(Brazil)

First class KOA-PDX. Flight was on time. Seats fine. Food fine. In-flight entertainment (individual hand- held devices) fine. Nothing spectacular but we had no complaints. We chose Alaska over Hawaiian because it was fully refundable in first class and also non-stop from Kona to Portland where as Hawaiian was not unless you purchased a much more expensive ticket.
Seat TypeFirst Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

Alaska Airlines customer review

(United States)

Staff indifferent and rude. We had a 4 hour delay from Kona to Portland and they offered no inflight freebies to compensate. Going to Maui they kept serving alcohol to passengers that were drunk.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
2/10

Alaska Airlines customer review

(Canada)

Alaska Air has a bad reputation because of frequent flight delays. We weren't surprised when our flight was delayed several hours in Kelowna BC on Feb 22nd. We then missed our connections in Seattle and in Portland to Maui Hawaii. After all the delays we were looking forward to finally boarding our flight to Maui and sitting in our first class seats for which we had paid a lot of extra money. What a disappointment! It was an old dirty plane with the most uncomfortable seats we have ever experienced. The seats were old and worn and lacked cushioning. To top it off the backs reclined only about 5 degrees. The inflight entertainment was of such poor quality we couldn't use it - the audio and screen were awful. We are vegetarians and Alaska Air only offers fish and chicken. The good thing about the flight were the flight attendants who were pleasant and cheerful. We arrived in Maui and because of all the delays we were up 24 hours before being able to finally get to bed. So all in all we were not happy customers. Alaska needs to improve their planes and give much more thought to passenger comfort and service. We have been to Hawaii 20+ times on other airlines and never had such an uncomfortable flight as on Alaska.
Seat TypeFirst Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
6/10

Alaska Airlines customer review

(United States)

I recently flew round-trip from Boston to Seattle on Alaska Airlines. I was happy that we: 1) arrived safely 2) arrived on-time. I didn't check a bag so cannot rate their handling of my luggage. I was surprised to learn that even on longer haul flights in-flight entertainment was not complimentary as it is on other airlines. In addition the food offerings had no hot meal suitable for a vegetarian at any meal. My seat on the flight to SEA was very uncomfortable but adequate on the return flight. Alaska Airlines got the major points right but there's plenty of room for improvement!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money N/A
no
3/10

Alaska Airlines customer review

(United States)

LAX-SJD-LAX Feb 15 First Class. What a disappointing experience. We purchased (not upgraded or miles) first class tickets to Cabo expecting a lot more. The first class seat pitch was awful in rows 2 and 3. Very cramped! Forget it if the person in front of you leans back at all. It also appears that the 3rd (and last row of 1st) has minimal seat recline. The condition of the seats : The leather was very distressed marked up and very worn. When we boarded at Cabo for the return flight to LAX there were crumbs all over the seats and floor. The food (both ways): a chicken sandwich with a single tomato slice some orzo and a piece of chocolate. Not even packets of salt and pepper accompanied the trays. I'd say this product is an embarrassment to this airline.
Seat TypeFirst Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
na

Alaska Airlines customer review

(United States)

Flight was late on both legs of round trip. The food advertised was not available and what was available they ran out of so we could not feed our 3 yrs old. When my husband complained the flight attendant happened to find something. There should be enough food for the passengers especially when you're landing at 10.30pm.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no