Alaska Airlines

Flew from San Jose to Fairbanks via Seattle. A good trip. Flight was on time. We knew no food was served so took our own. AA guarantee that if you don't receive your bags within 20 minutes of the plane arriving at the gate they will pay compensation ($20 I think). Our bags arrived within this time limit.

We flew from Seattle to Las Vegas with a connection in Portland as a direct flight would have meant hanging around too long. As we live in UK we were nervous that flights would be delayed given some negative reviews here. Everything went smoothly and right on time. We were impressed with complimentary drinks service given that similar budget airlines in the UK all charge for drinks. Our return flight direct to Seattle was again on time . We found baggage check in quick and friendly and with the exception of one rather curt stewardess everyone else was absolutely fine.

PHX-SEA-PHX. Service was great. They were on time. Boeing 737-800 both ways. I would recommend.

SEA-ANC-ORD I consider my two experiences with this airline poor ones! The staff are friendly but flights are often delayed! On board crew seem lost this made me feel very uncomfortable these days you pay for everything extra when you fly them even for the bags. Won't be flying Alaska again unless the price is right.

On time and even had two inflight beverage services from Los Angeles to Seattle. This was economy. On the way back to Los Angeles I flew First Class. Was nice to have a meal.

I am retired and am fortunate enough to fly first class extensively and often on a variety of airlines both in the US and Europe. I recently flew first class with my wife round trip from Las Vegas to Anchorage and plan to never fly Alaska again. Every employee I had contact with was pleasant and courteous the planes were on time but the only benefit in flying first was the additional legroom. The outbound and inbound flights were 2 weeks apart but breakfast both mornings was the same and only thing what they called eggs benedict with turkey ham which was on a piece of dry bread and was tasteless. Lunch was also one choice a chicken salad on a tiny salad plate with out bread cracker or chip desert was one piece of rolled candy. There was no TV on the leg of the flight to Seattle to Anchorage they provided a small hand held screen with a choice of 4-5 movies and short clips. I have never had such cheap and thoughtless meals on any of my previous flights. I would never recommend this Airline but if your required to fly it don't waste your money on first class.

June 2013 LAX-MZT-LAX first class. Horrible check in. One first class line which is really 2 lines that mould into one. We stood for 20 minutes as the line grew longer. Whoever designed this lobby should be forced to deal with it on a busy day. When we finally got to the clerk he was surly if not down right rude. He did not speak two words to us. Off to the "new" first class lounge. Small cramped dark. Good bar but the small selection of food looked old and un-appealing. I certainly would not pay to get in. Indifferent staff. Boarding was quick and easy. However after it was announced the rear door had been "armed" the crew allowed a first class passenger off the plane to purchase an upgraded ticket for his grandson. So we all sat and waited at least ten minutes for him. Inflight the flight attendants on both trips were excellent: attentive friendly helpful. Nice folks. The food? On the way down a limp salad with what I think were chicken strips and a raspberry soda pop for dressing. On the way back inedible pesto chicken. Absolutely unacceptable for the price of a first class ticket. At MZT it took 35 minutes for our baggage to hit the belt. The counter people were slammed trying to check in outgoing passengers so it was impossible to hold Alaska to its 20 minute guarantee. All in all first class is definitely NOT worth the price and I would not recommend it.

SEA-MFR via PDX then PDX-SEA. All flights on time. Service great. No complaints except maybe the skimpy selection of beverages but these are such short flights.

Flew from Honolulu to Newark return in First. Flew Alaska last year in first and was so impressed booked with them again. Great service and the meals are just some of the best I have had on a plane. Flights were on time except for a delay because of weather but that's flying for you. Cant blame the airline for that. The staff are helpful and polite. Love the small first class of only 16 seats. Makes it feel like being on a small business jet as very individual service. Again well done to Alaska and would fly with them again.

SJC-OGG SJC-LIH SAN-BOS return in F on relatively new 737-800 aircraft. While Alaska planes may not have the "bells and whistles" of JetBlue or Virgin America Alaska succeeds by running a very reliable operation offering a decent inflight product and friendly service. From Bay Area to Hawaii I was able to upgrade to First via online check-in for $100. Worth every penny! Check-in was fast and no charge for 2 bags. On board pre-flight beverages offered and menus were distributed. Mid-range wine choices but glasses were kept refilled throughout. The Alaskan Amber beer is quite good too. Breakfast served in 2 courses and Lunch/Dinner in 3 courses and the pace of service was quite relaxed. A snack later in the flight. Food and portions were very good on all flights. Crew were very polite and addressed passengers by last name. One FA even personally thanked each passenger for their business at the end. IFE consisted of a "digeplayer" providing a wide choice. The touchscreen worked well and the picture was clear although the sound quality will be much better if you bring your own headphones. F seats are basic domestic F but the extra width and legroom certainly make the upgrade worthwhile. Best part is their excellent on-time performance. I've only encountered 2 delays in the past 30+ flights.