Alaska Airlines

Returned last week from my annual trip to Reno from ANC. The flight out was fine good service clean plane and landed a few minutes early in SEA. The flight to RNO was great on Horizon good crew with great service. The only complaint I have are the gates at Portland for the "Seattle Shuttle" are pretty crammed together and I accidentally tried to board the wrong flight. The gate agent pointed this out to me and was a bit short attitude wise. I asked about how many flights are leaving at 3.30? She said "one at that time and the one you are on starts to board at that time and leaves at 4! I was not the only person who had this issue but no problem after that. I got to SEA and the flight home to ANC was fine. I will be flying them again this next Monday going to SMF. I expect my flights will be fine.

SEA-KOA my first ever flight with Alaska. Check-in at SEA was quick and efficient. Onboard I was positively surprised by the seat pitch; much more leg room than on most other airlines (and I am quite tall). Flight itself was partly bumpy due to weather but the crew cheered everyone up with free Mai Tais shortly before reaching Hawaii. Never had that with any other airline. Flight was on time the food for purchase was OK. Overall a very good experience. Will certainly use them again.

My first experience with Alaska Airlines. I didn't expect the level of service from the stewards onboard. My two young sons myself and my wife traveled from Edmonton to Seattle and then to Honolulu. The stewards dealing with objectionable passengers children running up and down the aisle were professional and polite. I was able to extend my legs into the aisle without being harassed to remove them. On return bad weather delayed our connection.

Flew on Flight 447 from LAX to SEA. Codeshare with Qantas. Plane was modern but interior looked dreadfully tiresome. For a low cost carrier their seat pitch was amazing. Cabin crew friendly and engaging with passengers. Besides the typical buy-on-board they give you something for your metabolism and non-alcoholic beverages are complementary. I ordered one of their buy-on-board but the crew forgot to serve it to me even though they have charged my card and all. Thus they ran out on that option after serving it to all the other passengers. Cabin crew's apologies were sincere and they did their best to make it up for me.

Flew first class from JFK to San Diego flight 769 on April 1. And it did feel like an April Fool return to 1955. No pocket with safety info and sick bag no blankets or pillows provided stewardesses never once went through to collect trash. Food was allergy-unfriendly with bowl of mixed nuts for appetizer and a nut topped parfait for dessert. Worst of all though was the feeling of no safety consciousness. The two stewardesses functioned as - hostesses. Three young men each kept coming up repeatedly to ask a question use the bathroom get a soft drink. The boys would stay in the food prep area for several minutes chatting and then linger in the first class cabin to perform stretching exercises. On all other airlines that I've been on this kind of thing is just unheard of. I would not fly this airline again.

Rebooked onto Alaska due to cancellation of my original flight on UA from SEA to LAX. The aircraft was pretty worn (737-400) and the IFE non-existent. The legroom was frightening. Once the pax in front of me reclined my knees were against his seat for the duration. Cabin crew were good and service was perfunctory. However I could've done without the 5 minute announcement ploy for their credit card and corresponding benefits (not to mention the FA walking down the aisle with applications). Got me from point to point but I have to say I wasn't really that impressed.

Had our reservations with other connecting flights and rental cars for 3 days on Oahu and 7 days on Maui this coming June. We were very excited! Then we checked our itineraries and Alaska Airlines cancelled our return flight #883. Alaska re-booked our Honolulu departure 12 hours earlier but we would not get back from Maui to catch it until 8 hours later. They gave us 2 choices: the earlier flight or full refund. Very nice Alaska especially considering the inter island flight is non-cancellable nor are the rental cars etc. Since we made non- cancellable tickets and obtained a confirmation from Alaska I will not ever trust them again.

February 1 2014. Flight 381 from SEA (Seattle) to SMF (Sacramento). I paid the extra $50 for a first class upgrade. The upgrade was worth the $50.00 although leg room wasn't what I would have expected (I was in 1D behind the bulkhead). The food and complimentary wine were good the service competent. I would recommend Alaska based on my first class travel experience.

I am an Alaska Gold 75K and due to all the flight time I am seeing an increasing amount of maintenance holds delays and flight impact due to demand maintenance. On a flight from SEA to PSP that was on gate hold for 30 minutes due to a cockpit printer malfunction. The pilots PA circuit also malfunctioned with very loud audio noise in the background that made his communication to the cabin almost inaudible. Given the monthly frequency of gate hold maintenance events I am seeing as a passenger I am concerned about the competency funding and oversight of their maintenance program.

Seattle-Kodiak-Seattle. Very nice trip. Airline personnel were friendly and efficient. Only minor complaint is that the seats hardly tip back.