Alaska Airlines

Plane delayed due to mechanical trouble. So they re-routed another flight and changed the direction of the flight and the stops although still ending up in Seattle where we were headed. So instead of leaving around 11am we left more like at 4pm. At our first stop in Wrangel some people got on. Then some more. Then a few more. After a while the crew started counting passengers. Then did it again. And again. Then they started asking names as well as counting. Then did that again. And again. And again. As far as I could tell they never found any trouble and never made anyone leave the plane. Then they said we were overweight and had to unload some fuel. After that they started counting and naming again. When I asked if they be serving dinner since it was now after 4 and we wouldn't get to Seattle until after at least 9 pm they said they had 4 wraps on board to sell. The CSA then came on the plane and yelled at me for delaying the plane! For asking if we'd get fed! More than an hour after that harangue we left. We arrived in Seattle around 1 am hungry.

ANC to SLC return in First both directions. I have no complaints whatsoever. The food was fine the service was excellent on-time both directions and the plane was clean. Their SLC growth (# of flights to and from there) has not affected their great customer service negatively as far as I could tell. One thing which was different on the return flight though was that the flight attendant came around prior to our landing and thanked each customer for flying with Alaska and I felt she meant it. It was a small but very classy thing to do as I have never seen this before. It is the small but kind gestures that help make a difference when I fly. Keep it up Alaska!

PSP-PDX-LAX. Two flights with Alaska both of which were on time departures and arrivals. Friendly cabin crew adequate legroom. All in all a good experience.

In May I flew with the airline three times: San Francisco to Seattle at the start of my visit then a return flight at the end. In between I flew from Palm Springs to Seattle with the airline. All were good and timely. My main comments are words of praise for the check-in team at Seattle at the start of my return flight when they worked long and diligently to ensure my luggage in the hold was correctly tagged directly back to my home airport in Perth Australia for that 21-hour flight via Hong Kong.

I flew from Seattle to Anchorage on a 737-800 with the new slimline Recaro seats. Each seat had a power outlet with a USB port and the seats were very comfy with an adjustable head rest and more legroom compared to the old seats. I noticed that there was no longer a barrier between first class and coach but maybe they will install it later. I had 30 minutes of free Wi-Fi thanks to a partnership with Allstate. I tested the speed at 2 Mb/sec download and 0.25 Mb/sec upload. I rented an entertainment player for $8 and had time to watch a movie along with a few other clips. The devices are a little slow and touchy but are still functional. Soon Alaska Airlines will offer entertainment on your own iPads laptops etc. I purchased the chicken dinner for $6 which consisted of boneless chicken breast mashed potatoes and green beans and actually tasted very good. The drink cart went around 2 times during the 3 hour flight and the second time I had delicious orange Tazo tea. Overall a great experience with great service all around!

Just back from my 3 week tour of the Lower 48 using Alaska from ANC-SEA-ATL return in First. All aspects of my various flights went smoothly. Very enjoyable experience. Flight crews were attentive clean aircraft arrival times early on most of the flights and the food was quite good as well. No complaints at all. Heading south again in two weeks to SCL. Looking forward to the Alaskan Experience once again.

My Wife and I have used various Airlines in USA fairly extensively over the years. First time on Alaskan and can only highly recommend them. Service from check in Kerbside to arrival destination was perfect and should ever we visit USA again will use them if opportunity exists.

Just back from a trip from ANC to Portland then SMF and return. We departed about 40 minutes late from ANC due to a switch issue but made up for it enroute. We had a medical emergency also but the passenger was given oxygen and was well cared for by the crew. Horizon provided the flight south to Sacramento and that was fine in all regards. The trip back was nearly perfect. My only issue is the waiting room in Portland it is a zoo! Otherwise - great!

Flew SEA to SAN in April. Absolutely flawless. Check in was simple and hassle free. Once onboard all cabin crew were so pleasant. Repeated drinks service throughout the flight. One passenger taken ill the crew were reaching out for doctors onboard and they also stood by. Plenty of legroom in economy. Aircraft 737-800 seemed brand new. Interior was clean and fresh. Baggage was on the belt in no time despite it was a short walk from the gate to the belt. Absolutely on top of my choice among American carriers.

I flew Palm Springs to Portland. We departed Palm Springs 5.5 hours late due to a wind/dust storm. The crew were fantastic. We were on and off the plane a couple of times. The passengers never got cranky because of the high degree of professionalism and good vibes from the crew. I have never had a bad flight on Alaska and it is always my first choice.