Alaska Airlines

I flew from San Jose California to Seattle. The service was ok the plane was on-time. Boarding was delayed 2 mins but we arrived in Seattle 15 minutes before schedule. Two weeks later I flew from Seattle to Los Angeles - it was a connecting flight perfect again. The service of the crew members were good the flight was on-time again and no problems with the baggage. It went directly to my final destination (Guadalajara Mexico). Both aircraft's were Boeing 737-900 they were very clean and comfortable the legroom was ok. If I can I will fly with them again.

June 2013. One flight from LAX to SEA and another a few days later from ANC to LAX. Friendly and professional crew (on board and at the airport) modern aircraft (B737-800 and B737-900/ER) departure and arrival on time luggage recovered 5 minutes after arrival. I would say only one thing: Next time I will fly with Alaska Airlines again! An excellent low cost company.

I have been flying Alaska for many years. For the last several years I have been flying first class only and have been very satisfied with the food the service and the extra space. This last trip though made me wonder if I should continue to pay the substantial difference in price to be in first class. It was the space in the new plane. The space between me and the seat in front is closer. I had to struggle to get my bag under the seat in front of me when the passenger in front of me had his seat back. I'm 5'5' and 125 lbs. Also there used to be three big spaces under the 1st class seats for two people. Now there are two with one other smaller space big enough to fit a purse maybe. I don't like to use the overhead but I can change. There still seemed to be plenty of space between me and the passenger next to me. I like the three moveable light fixtures and the ability to direct air flow on the ceiling better. The food is still good and the service good. Although staff service on the majority of my flights has been "excellent" I can only honestly rate this last trip as "fair." I am grateful to her though for this information. I heard her tell the two passengers in front of me that staff call the new planes "slaveships" because there are 44 more seats (!) but no more staff (still 4) to serve passengers. She said something to the effect of "I feel sorry for the people in back. They get served so late or barely at all." I'm thinking that on my next trip coming up shortly I will go coach one way just to see if I can still justify paying the difference in price. But thanks to the overheard words of the staff attendant I will sit in the middle or closer to the front in coach so that I will get better service and won't have to wait forever. I will also plan to bring on board some food and a beverage. Overall I really like Alaska although I haven't flown any others for a long time. Maybe I will venture onto another airline just to compare. I never have trouble checking in no lost luggage airport gate staff friendly and professional. There are a lot of things I like about Alaska.

My time on Alaska airlines was ok. I was flying from Sacramento California to Seattle Washington. The flight attendants were nice and cheerful. The flight left on time and the flight attendants gave us a bag of beef jerky for the inflight meals. We ended up landing about 10 minutes early and the only thing I recommend is that they add inflight entertainment otherwise I recommend that you fly with Alaska.

I often fly on Alaska/Horizon flights between Montana and Seattle or Portland. My overall experiences have been very good. Flights even in winter have been on time and counter and plane staff have always been excellent. Value is very good compared with the few other carriers (Delta and United) that we have to choose from here in Montana. Seats on Alaska planes could be more comfortable as they are small and fairly stiff and uncomfortable but most flights are short so it is not a big issue for me. You can't carry on larger bags on the smaller planes but their a la cart process still allows me not to have to check in my carry on and pick it up after landing. Overall my satisfaction with Alaska is very good.

Absolutely awful service. I missed a flight to Honolulu for business because my connecting flight (also an Alaska Airlines flight) was 25 minutes late arriving. I got to the departure gate for Honolulu in time to see the plane sit there for a few minutes before pushing back if only they have held the plane 5-10min so me and the half dozen other connecting passengers could make the flight. Worse yet they offered no hotel or even club accommodations even thought this was the last flight out and it was entirely the airline's fault that we didn't make the connection—service reps said it wasn't their problem since they were 'only' 20min late and blamed my booking. I'll never fly Alaska Airlines again.

LAX-YVR-LAX. On the flight to YVR we were greeted with great service at the gate. The aircraft was nice and clean and had a lot of legroom on the B737-400. Even though we were delayed a bit we still had a good flight. The service was great. We had complimentary drinks and the food a cheese plate was delicious and was worth the $7 dollar price. On the flight out to LAX we were delayed from 6am to 11.45am due to maintenance issues. Because of this they rebooked all of the people traveling to Mexico and the first class passengers. They also gave $40 breakfast vouchers. This proves excellent service. Also the first officer took us on a tour of the cockpit which was really nice. Since so many people left this flight onto a flight to Mexico the flight was almost empty. The seats were very comfortable on the Boeing 737-400 and the food and service were great as well especially because they were handing out every order for free due to the delay. Because of this Alaska Airlines is a great airline and I definitely recommend.

Round trip Seattle to Fort Lauderdale family of 4 for a cruise Nov 8 return 16th. Great experience considering we go in with low expectations our own food iPads etc. I was watching the on-time performance for a few weeks prior to departure and it seems this flight leaves the gate early more often than being on-time and our experience was no different - we pushed off 10-15 mins early both coming and going. Crew were experienced polite and helpful. 3 drink cart visits for the 6 hour flight with in-between bottled water. Gate checked our carry-ons for free. All good.

Long Beach - Seattle Friday 25 Oct. An excellent experience with Alaska check in at Long Beach was easy and the flight boarded on time for an on time departure. The cabin crew were excellent throughout the flight.

Seattle - Redmond - Seattle 26 Oct. This year chose to fly rather than drive and good decision. Easy check in at Seattle plane on time and boarding very efficient. Whilst short fly cabin crew were excellent and arriving at Redmond was a delight only plane on ramp and backs in 6/7 mins. Return flight equally as good with on time departure and great team on board. Would certainly choose Alaska again based upon my recent experiences.