Akasa Air

✅ Trip Verified | We booked this airline through an online agent and when we were at the airport to check in, the staff at the desk told us that flight was cancelled and moved us to other flight. Without notifications email or SMS from airline or agent. It was very terrible if we knew in advance then we could manage our plan or buy a new flight earlier. So this caused us to buy a new tickets with Indigo at very expensive price. I don't recommend to risk your plan with this airline

✅ Trip Verified | I was travelling from Ahmedabad to Mumbai and I found Priyanshi at the service window. Can’t expect a better service than that. She is a super enthusiastic personal with a charming personality. She have helped to get me on board on-time. I would have missed the flight without her presence.

✅ Trip Verified | Although the aircrafts are new and inside decor is set in vibrant colors the moment you step into the cabin you feel something is missing. The crew with the exception of the male steward neither looked welcoming not hospitable. They seemed to be going through the motions and there was no warmth in their demeanour.. I traveled with family from Bangalore to Mopa airport in Goa On 6th Jul. There was another problem with this airline. They accepted bookings for a flight that they didn't operate. They choose to put me on an earlier flight QP1392 instead of QP1398. I incurred an additional charge for the return flight with another airline since they informed on their only 2 weeks ahead of departure. Highly unethical for them to accept bookings in such manner. The 4 in my rating is more for the equipment and airfare. Neither their website nor helpline nor ground staff pass the muster.

✅ Trip Verified | The flight stewards were very rude and unprofessional in Akasa Air. In my last flight from Bangalore to Guwahati, the steward behaved unprofessionally and was rude as I walked down the aisle slow and didn’t rush wile boarding and on being called out, he was absolutely unapologetic about his behaviour. I was in sudden shock and at first didn’t realise what went wrong for him to behave like that. This kind of behaviour isn’t acceptable.

✅ Trip Verified | Akasa Air cancelled a flight Visakhapatnam to Bengaluru without notifying customers, resulting in a loss of INR 21,000 when booking last-minute tickets. Avoid Akasa Air, they don’t have required infrastructure to operate, they don’t have messaging system to notify passengers, neither they email. They appear to be customer-centric on social media, but when you email them, they never respond.

✅ Trip Verified | When the crew assistance button is pushed the crew came to my seat almost 3-4 minutes later. There were children sitting in emergency exit bays both in row 15 and in 16, though they were made to sit in some other seat while take off and landing. The crew seems to be more interested in making money than to assist. Unreasonably expensive seat cost. I had to pay 20000 INR as it was urgent. While doing web check in there was no option to auto seat select and was forced to book exit bay seats with paying additional 1400 INR and this felt like a scam, why because there were passengers at last moment that were sitting in some other seats and were allowed to sit in the seats for which I paid extra. Also at last moment some passengers were asked to sit in the seats that I paid extra for and it doesn't seems like that's their seat as no seat number verification was done.

✅ Trip Verified |  One of the worst airlines I have ever dealt with. They cancel the flight to Visakhapatnam segment and give me a notice 2 weeks prior to travel. I planned and bought the ticket 3 months back and now the ticket is 4 times higher than what I bought it for. They should have given at least a month advance notice. No customer empathy. And when I speak to the rep, he feels he is doing a favor by issuing a refund. And asks me to contact the portal I booked ticket for refund money.

✅ Trip Verified | They cancelled my flight on 27 May 2023 and didn't inform me at all. When I reached Ahmedabad airport they didn't allow me to check in. Then they told me about cancellation of my flight. They offered me a flight the next day. I asked for accommodation and meal along with the compensation in accordance with CAR, section 3, Series M, Part IV of DGCA rule and regulations, but they denied to give, they only offered compensation within 7 days. I had to return in 45 degree hot temperature of Ahmedabad towards 2 hour journey to hotel which cost me 2500 per day and 1000 cab fare. All my plans were cancelled due to this. Today it is 06 June 2023 but still I haven't received my compensation.

✅ Trip Verified | Never try this airline. Akasa Air ground staff and customer support is not good. No one can help in airport. My life bad experience in this airline. Everyone just blamed to other..no one help. I have no words for this airline how can describe my problem here. It almost three months completed but at the moment no one help me.

✅ Trip Verified | Horrible experience with Akasa. They rescheduled both my flights. One flight was at 20:15 but was moved to 00:20 and the other from 18:30 to 07:50. Worst airline ever. They give a customer care number but I was never able to connect as the operators were always busy. And currently they are making a fuss over the refund as they are supposed to refund the entire amount if flight is rescheduled by more than 2 hours. I would recommend any other airline but not this.