Akasa Air

Not Verified | It was a very nice experience with Akasa Air, QP1369, 10Nov2023. and I really appreciate the staff. Very thankful and special thanks to the well groomed and well behaved staff! Special thanks to: Ms. Raveena. She have done very helpful and well efforts and very kind and very polite. It was wonderful flight and great inflight service.

Not Verified | Apathetic staff. Hidden charges. Unprofessional throughout. Airline has hidden add ons on booking. Check in window on third party app closed 2 hours before. On reaching the airport 1 hour before the flight we were denied entry. No will to help a customer. On asking for a solution we were told only the immediate next flight will be available. Not any other on the same day. On talking to a duty manager he manually gave the permission to staff to book us another flight. If it is so manual with no written or online process then what’s the issue with helping us board the same flight when we were well within time. Other flights like Indigo or SpiceJet will make that effort to help the customer as long as the flight is not getting delayed or caused any trouble with passengers. There’s a reminder email, phone call and message that you will receive in case you are running late. There’s none present with Akasa. It’s not an airline, a bus service is more customer friendly than these folks. Do not choose Akasa for your economy travel. It won’t be the cheapest as it shows since you have to compulsorily add on a seat and if you by chance reach airport later than 1 eta to the flight then you will be made to miss it.

✅ Trip Verified | I chose Akasa because they fly pets. We had 2 cats travelling with us, one in cabin and one in cargo hold. The experience of flying my cats on Akasa was far less stressful than with Air India. Riya, Sharanjit, Akhil, Akash, Prasoon and Hari Om were very helpful and stayed with us throughout the entire process from checking to scanning my cat for cargo hold to scanning my pet for travel in the cabin. My cat in cargo hold was removed promptly after landing and brought into the airport, where he was waiting when we collected our priority marked baggage. I would definitely fly Akasa again for my cats. The one improvement is the website information and phone and email communication regarding flying with pets, prior to traveling. It can be simplified and clarity can definitely be improved.

Not Verified | Great flight, very comfortable seats. Loved the hospitality of staff from the check in till the cabin crew in the flight. Exceptional hospitality and help by Riya Singh at the check in counter at Delhi airport. Early morning when you come across such wonderful people when you are just starting your trip, you know for sure, you are going to have a great trip. Special thanks to Riya Singh again.

Not Verified | Do not travel with this airline. Very bad service and they reschedule the flights left and right. I booked the flight at 6:40 am and Im reaching just 2 minute late and they are say we are closed, this flight boarding and I book next flight from Mumbai. When Im in waiting area and see scene that flight is late 20-30 minutes. Won't be traveling with this airline ever again.

✅ Trip Verified | I traveled me and my friends in Akasa Air on 27th from Mumbai to Bengaluru, flight number QP1341. On this flight Swetha and Sofia both were giving excellent service to all passengers, both were good and intelligent. Very thankful to both.

✅ Trip Verified | Since I was living in USA visiting India in October 2023 my brother booked my ticket for me in august. I land on the day of travel and was told that flight was cancelled. There were no text or email notifications (I had my brother recheck all messages and emails). Interestingly I prepaid for excess baggage a day before travel and the website accepted the money and gave a fresh ticket. How in the world can a cancelled flight accept excess baggage????? I had to board my intl flight from Hyderabad so I requested them to get me on a Partner airline so I can make to Hyderabad on time. They were open to putting me on a flight that took me to Mumbai and then to Hyderabad 2 hours before my intl flight takes off and the counter personnel were alleging that it’s enough time to take my bags from the carousel, go to the intl terminal, do immigration and security, all in 2 hours. Eventually I had to book from a different airline that cost me triple the amount. Extremely bitter experience and terrible customer and counter support. No empathy at all. In all, in my opinion a terrible airline, terrible IT systems with no safety nets in place and horrible customer support.

✅ Trip Verified | Excellent ground and in flight staff. Helped me with super senior father, helping me load my cabin luggage too. Service was very good. Special thanks to Jatin, in flight staff, who helped me with my father. After exiting the airport, I realised I had left a baggage near the conveyor belt. The CISF jawan posted near arrival 11, lady at Akada Air counter, Akasa Air staff inside Ashwanth and Kanhu who was helping with my father's wheelchair left no stone unturned to help me get it back, taking all precaution to verify it's authenticity. Kudos to you and thank you.

✅ Trip Verified |   One of the worst experience I had in Akasa air. I have selected for the seat 19A,19B,19C in online later and I have paid for the seats. Later on when I reached to airport they allotted the seat as per there conveniences one is 12D the next one is 12E the other seats is 19C this is the type of cheating will happen there we are went in a family trip we all three are seating in three different positions. Please don’t consider this airline.

✅ Trip Verified | As per plan Bangalore landing time 7.34 pm but landed 8.21pm, take off time plan 6.15pm but started 6.57pm. Time management very poor. Total experience was very bad