Akasa Air

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 151 reviews
4/10
No Skytrax Rating
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4/10

“disappointed with the cabin crew service”

(India)

Trip Verified | We were fine with the flight but were highly disappointed with the cabin crew service. We paid extra to get an upgrade to premium economy sits and when the café service started, we understand that PRE orders are taken as priority considering the flight times but our fist row my mom and aunt were in the 3rd row were completely ignored. No one bothered to even ask if we wanted to order anything, the service just went to the 2nd row for the PRE order and then to the economy class. So we’re for some free baggage and asking the crew at last for a cup of noodles and a coffee they had such an unpleasant expression on their face. We have been flying with different operators and also Akasa for many years now, multiple times a year but haven’t been treated so ignored and unnoticed.
Type Of TravellerFamily Leisure
Seat TypePremium Economy
RouteAhmedabad to Goa
Date FlownJanuary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
9/10

"Thank you very much"

(India)

Trip Verified | Would like to appreciate Akasa air Mr Naveen who was very helpful in the last moment as we left power bank in the baggage and was stuck. The power bank was not trashed and he helped us to get it back to the boarding point. Thank you very much Mr Naveen it is very much appreciated
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteChennai to Port Blair
Date FlownJanuary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
3/10

"got a bad experience"

(India)

Trip Verified |  I was travelling from Kolkata to Bangalore with my parents carrying eleven liquor bottles. But they didn't allow me to carry that many bottles and said that I can carry 8 litres. I told them we are three passengers, and I have three more bags to keep the other bottles. They were not ready to do it. I was coming from Kolkata to Bangalore in an Indigo flight, carrying the same bags, I didn't face this issue there. I am aware that passengers can carry upto 5 Liters of alcoholic beverages as part of their checked-in baggage. I got a bad experience from Akasa Air yesterday (9-1-24).
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteBangalore to Kochi
Date FlownJanuary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

“Non helpful staff”

(India)

Trip Verified | Non helpful staff. Very terrible experience. They did not send me a boarding pass even after I did web checkin. When I reached to the counter for the boarding they made me go there twice because they said go to the gate directly they will take you in. I returned from security check in and then they said sorry now you are late. I was still ready to take the flight which they said wait for the reserved lounge and till that time was assured that they will put me in their next flight which was around 21:35 and still after waiting a good number of minutes they said we are full. Now I am staring at IndiGo and booking theirs at 8 times higher rates.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDelhi to Ahmedabad
Date FlownJanuary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

“I was very disappointed”

(India)

Trip Verified | I had travelled first time with Akasa Air and I was very disappointed. I ordered for Poha which was priced Rs. 200/- for one bowl. The bowl size was big but Poha quantity was very less. It's about 1/3rd of the total quantity. It was so ridiculous and terrible. Paying high price and get very less food quantity. Overall, I would never fly again with Akasa Air.
AircraftQP1917
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteBengaluru to Pune
Date FlownDecember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"do not consider Akasa Air"

(India)

Not Verified | The worst decision to have travelled with Akasa air. The flight scheduled to fly at 8:30 am flew at 2 pm from Delhi to Mumbai. They shared it was due to bad weather, however, indigo, the same aircrafts as Akasa were flying with very minimal to no delays. On arrival, we had to sit in the craft as their parking spot was “busy” due to VIP movement. Even if you get a free ticket to fly, do not consider Akasa Air.
AircraftBoeing 737-8 Max
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteDelhi to Mumbai
Date FlownDecember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
2/10

"Worst overall experience"

(India)

Trip Verified | Worst overall experience. Change in time has not been shared via any mode of communication. Staff are rude and they haven't let us in despite the flight didn't start on time. Overall worst experience. Money wasted and never recommended anyone to take this airways.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteAhmedabad to Mumbai
Date FlownDecember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Bad overall experience"

(India)

Not Verified | Bad overall experience. Do not recommend. Got my flight rescheduled information just shared on email. Web checkin has no option to check seats, due to which I got seat that I hate in spite of making early check in. Delayed. First and last experience.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBangalore to Lucknow
Date FlownDecember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"unreliable company"

(India)

Trip Verified | Most foolish and unreliable company. Either they are 4 hours prior or 4 hours late without any update. Web check in even they don’t send to the all passengers. 80% people were fed up every time I can see at the airport.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteBangalore to Delhi
Date FlownDecember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"Frustratingly bad experience"

(India)

Trip Verified | Frustratingly bad experience to travel with pet I had booked a flexi ticket + airbnb for a holiday in Goa. My cat weight is ~7.2kg and I kept 13th as deadline for weight to come under permissible. On 13th I call and share that weight is coming to be 7.2kg and inquire if its ok or I should cancel. The executive swiftly says go ahead make the payment, I will make book an exception for you. I was like wow and foolishly made the payment. Now on 17th, I called to check if fit to fly certificate (to be submitted within 72hrs) is Ok and the executives mention that your pet is not booked properly, also no exception is mentioned. I am constantly on call for 7 hours since 1pm and still they are just giving lame answers to wait. The staff is lousy and I feel no one responsible works there. I have made peace that I have lost all my airline + airbnb money.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteDelhi to Goa
Date FlownDecember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no