Akasa Air

Not Verified |   It is the worst flight I have experienced. It is delayed 5 times. Even after reaching airport it got delayed 2 times (5 hours) . No prior information was given. Staff was not providing the proper reason of being delayed so many times.

✅ Trip Verified | I travelled first time on 11 & 19 Nov from Goa-Delhi and back. The airline Permits small dogs/ cats in baskets up to 07 kgs all inclusive weight which was a respite from AI. The airlines promotes pet policy but does not cater for it digitally during my return flight also. All medical certificates with vaccination and pet cage were sent to the airline 72 hours in advance but at the airport it was harassment as the person on duty had no clue of pet carriage policy. The various forms to be signed were not available. During Security, the CISF wanted cat to wear a muzzle which does not exists. Whole lot of harassment for various things which had already been shown to the Akasa staff. In the Air, the Hostess wanted the cat basket to go under the seat which caused a lot of anxiety to the pet and the cat was uncomfortable as there is hardly any space between the seats. All this made our air journey with my small cat a horrible nightmare in spite of paying Rs 10000 for my cat ticket. I request you to kindly consider the followings to make life easier for pet owners. Small dogs/cats with containers weight upto 07 kgs should be permitted inside the cabin with the pet owners. The small pets should be allowed with the cage to travel in the lap of the owner. The pet should be shifted under the seat during take off / landings. Airline staff including CISF should be conversant with the latest regulations of pet carrying policy so as not to harass the pet owners at the time of travel. The pet vaccination, fitness certificate, pet cage which has already been verified/ checked should be conveyed to the next airport if there is a return flight in the same airlines.

Not Verified |   Service with zero empathy. After being late by 9 mins (arriving at 6:44 for a flight starting at 07:35), the team in Bangalore did not allow me to board the flight. The policies are not customer-centric and reward only the owner.

✅ Trip Verified | They don't even clean the flight before departure, the area below my seat was so dirty that one cannot even travel like that. Foolish Airline. Will not travel in future.

Not Verified | It was a horrible experience. They charged 5000 rs for a two year old child who cannot even sit on a seat separately. This is preposterous. The ground staff is rude and uncooperative

✅ Trip Verified | Extremely worst experience. No customer support and understanding. Akasa only wants money and does not want to serve their customers. Akasa do not even value their customer. Other airlines allow customers to check in even 5 minutes before departure. Akasa did not allow us 45 minutes before and charged extra for the next flight. You can check the airport cctv. We were called by gate number 28 but the luggage woman did not allow us to go and she wasted 15 minutes and said now you are late and you can not board. Such a nightmare. Extremely disappointed. Date: 15/11/2023, Time: 14:30, (BOM to LKO). I know according to airline policy the passenger is supposed to arrive at least 120 minutes before. But sometimes the airline should understand the circumstances and if a passenger gets late it does not mean that the airline will reject the ticket and waste the full money. I did web-check-in 15 days before when I booked the ticket. For some reason I was late by just 15 minutes so I was expecting that the airline would allow me to board the flight. This was unexpected by Akasa. Even the language executive wasted 15 minutes. You should value your customer and customer's money.

✅ Trip Verified | My meal plan for my return flight stated 2 Platter but yet I was given just a box of mixed nuts. Can someone kindly explain what went wrong and where. I think the crew of all persons should know best the meaning of platter. I have flown this airline for the very 1st time and if I was given the wrong meal it leaves a very low impression. I would appreciate if someone could get back to me with an explanation.

Not Verified | It was a very nice experience with Akasa Air, QP1369, 10Nov2023. and I really appreciate the staff. Very thankful and special thanks to the well groomed and well behaved staff! Special thanks to: Ms. Raveena. She have done very helpful and well efforts and very kind and very polite. It was wonderful flight and great inflight service.

Not Verified | Apathetic staff. Hidden charges. Unprofessional throughout. Airline has hidden add ons on booking. Check in window on third party app closed 2 hours before. On reaching the airport 1 hour before the flight we were denied entry. No will to help a customer. On asking for a solution we were told only the immediate next flight will be available. Not any other on the same day. On talking to a duty manager he manually gave the permission to staff to book us another flight. If it is so manual with no written or online process then what’s the issue with helping us board the same flight when we were well within time. Other flights like Indigo or SpiceJet will make that effort to help the customer as long as the flight is not getting delayed or caused any trouble with passengers. There’s a reminder email, phone call and message that you will receive in case you are running late. There’s none present with Akasa. It’s not an airline, a bus service is more customer friendly than these folks. Do not choose Akasa for your economy travel. It won’t be the cheapest as it shows since you have to compulsorily add on a seat and if you by chance reach airport later than 1 eta to the flight then you will be made to miss it.

✅ Trip Verified | I chose Akasa because they fly pets. We had 2 cats travelling with us, one in cabin and one in cargo hold. The experience of flying my cats on Akasa was far less stressful than with Air India. Riya, Sharanjit, Akhil, Akash, Prasoon and Hari Om were very helpful and stayed with us throughout the entire process from checking to scanning my cat for cargo hold to scanning my pet for travel in the cabin. My cat in cargo hold was removed promptly after landing and brought into the airport, where he was waiting when we collected our priority marked baggage. I would definitely fly Akasa again for my cats. The one improvement is the website information and phone and email communication regarding flying with pets, prior to traveling. It can be simplified and clarity can definitely be improved.