Air India

✅ Verified Review | Singapore to Delhi with Air India. I am a Singaporean and have travelled on many flights / airlines. As I visit India frequently, I started using Air India for all sectors. I love the service and food. In Biz class the seat can be flat so it is easier to have a good night's sleep. Crew are good and helpful. I am now planning to try their service from Singapore to Paris. A few months ago I was in Kochin for a funeral. On my return I was so tired, the ground staff at counter helped me right to the lounge. I did not use the inflight wifi so I cannot comment.

✅ Verified Review | London Heathrow to Bangkok via New Delhi. Check-in was seamless, take off was late but arrived almost on time. Staff were helpful on Heathrow to Delhi, though not that smiley. Delhi to Bangkok the staff were rather abrupt. Food was reasonable, though breakfast a bit sparse. Drinks offered twice throughout the first flight, though flight was overnight so that may have been why. Water was offered frequently though first half of flight then vanished (again, was overnight flight). Seats were basic, and no amenities kit offered. Blanket was warm, and cabin temp was generally good. Bathroom basic, floor got a bit wet as first flight progressed. Liked the hand cream in the bathroom. As for entertainment - a large selection of Indian fare, and a handful of up-to-date films mixed in with classics. I watched Me Before You and When Harry Met Sally. Unfortunately my headphones stopped working a few hours before landing. I encountered two sets of broken headphones on my connecting flight. Overall - better than expected. Flight was only 230GBP (connecting to Bangkok), so good value.

✅ Verified Review | Chandigarh to Vadodara via Delhi. Very happy with the Air India service, it was unexpected as I travelled first time with the Air India. Special attention provided by flight attendants as I was travelling with small baby. First time I herd anybody on flight demonstrating how to take care of baby during any emergency point, if any. Provided with seat with extra oxygen mask. Food served was hot. The flight attendants were good at their work. All together good experience. Hope same always, may be more better.

✅ Verified Review | I tried going back to my home town Lucknow from Delhi on Air India. The crew was the rudest of all the airline crews. I asked for a cup of water and I never got my cup of extra water cause the bottle provided had just emptied. This was my first and last time flying with Air India.

Mumbai to Bangkok. This was an early morning flight, departing Mumbai at about 2AM. I did not expect a big meal or gourmet offerings, but I did expect a certain amount of quality. This was a relatively new plane, but everything seemed kind of worn and I am not sure why. Perhaps it is the colors they use, all tans and browns. The seat was fairly comfortable if not plush. Amenities were spare. There was a meal service, but it was poorly presented with the main dish in an aluminum plate. There was no explanation of the meal - just veg or non-veg - in Business Class?? There was no drink service, and the only thing offered prior to landing was a glass of water - not even coffee! The toilet, though appearing clean, smelled awful. I was pretty disappointed with the whole thing.

✅ Verified Review | Chennai to Singapore. I normally take SQ on this route for quick onward connections to my destinations but flew AI this time because it is the only daily daytime flight on this route. Going by the reviews in this forum I was a bit apprehensive but the flight turned out to be a very pleasant one. Departed 20 mins late, arrived 1 hour late. The aircraft was quite new (my first flight in a 787) the leg room which was about 33". The generous legroom plus the fact the seat slides forward should make sleeping quite comfortable on long flights. AI offers a drinks cart service in economy, with miniature liquor bottles and quarter wine bottles. I asked for a beer and was offered a wine bottle as well to go with the lunch. Seconds were offered before the lunch was brought out. Indians rarely complain about food, which did not disappoint both by way of quantity and quality. Overall, a pleasant experience.

✅ Verified Review | Pathetic service by Air India on 29th August from London to Delhi. I registered a child meal for my daughter 15 days in advance on Air India website. However, the child meal was not served consecutively in both inbound and return flight. To my surprise my daughter's name was not their in the food manifestation form shown to me by the staff despite booking full fare ticket for my 3 year old. The inflight entertainment was not working in entire flight after the first one hour. My wife was in business class and staff even refused to take my daughter to her mother's seat.

✅ Verified Review | The Air India flight started without delay from Chennai International Airport. The plane was clean and the cabin crew looked like they were not enjoying their job. The Plane was equipped with inflight entertainment system, but it was not working for the entire flight. The meal, which was provided without extra cost, was ok. The overall flight experience was within my expectations. For a domestic flight within India I would recommend this airline.

Mumbai to Amritsar via New Delhi with Air India. To my surprise it was a pleasant trip as I had been told that it was not a good option to fly on Air India. The food quality and taste was great, I was greeted very well, the leg space is good as I am above 6ft. The biggest problem I normally have flying is with the leg space but there was ample room on this flight.

A thoroughly mediocre experience and very disappointing from the National carrier. Air India could have done so much with the Dreamliner Executive class cabin which was old fashioned and dull. Service is professional but definitely without a smile on outward and return flights. Attendants look and appear miserable with awful uniforms. Food London Heathrow to Delhi acceptable but poor from Delhi to London Heathrow. IFE is limited and not as varied as competition. I had to book these flights at short notice and although competitively priced, I was left very disappointed with the product. The amenity kit is a joke. Service is dour and dull - do not expect a smile other than on boarding. Provision of menus, magazines, drinks etc is very old fashioned. Come on Air India - you should do better. I could go on but not sure it will make a difference. On a plus point, check-in was efficient both sides. The Dreamliner is smooth but you could do so much more with it. Despite late departure on both flights the time was made up. Luggage was out quickly. Lounges are extremely poor compared to competition.

✅ Verified Review | Flew Kathmandu to Bengaluru via Delhi. Check in was quick even when they initially struggled to find my booking which was done via the Air India website. No, lounge access provided to biz class passengers or Star Alliance Gold members at Ktm airport which is weird. Flight departed on time arrived on schedule at Delhi but we were put on a bus to the terminal and it was raining heavily so some passengers had to wait for the second bus to arrive in the rain. The food served was acceptable for a 90 mins flight. Overall a below average experience.

✅ Verified Review | Flew Air India A319 from Calcutta to Aizawl via Imphal, a short flight. No expectation, just wanted to reach Aizawl safe and sound. Food is okay, cabin crews were not friendly, one crew to a lady passenger "why are you sitting here, this is for the airline engineer, move to the next seat" - no please, no can you. I felt bad for the young girl. Other than Jet Airways, no other option between the two cities, so we are stuck with this.

London Heathrow to Delhi with Air India (AI112). Since I flew in from Dublin I checked-in 4 hours before the flight when it opened at 1730 hrs. Check-in was a breeze and went to the Maharaja lounge. The receptionist was missing but the lady in-charge of catering was polite enough to invite me inside and offer service. The snacks were quite adequate with lovely Indian dishes like chicken-legs, shammi kebab etc. The bar had a few drinks like Bacardi, Black label but no single malt whiskey. Now, coming to the flight as such, the departure was before time and the onboard service was good. The hostess and flight purser serving our side were very good. Bar was well stocked and I got my single malt - Talisker. The food was very good, as usual. My neighbor was pleasantly surprised with the night-suit that was provided. Seat quality is good but nothing near the one in Air India's B787's. Touch down was announced as 10.10 am (as against the scheduled 10.40 am) and the flight reached Delhi air space by 9.45 and was made to circle for nearly an hour. Reached at 10.45. A very pelasant experience and at an optimum cost.

Was really not sure what to expect on my first ever Air India flight flying from London Heathrow to Delhi, but very pleasantly surprised. The Dreamliner is a really good passenger experience, seats on Air India were wide and comfy, with large seat back tv, and superb views through the extra large windows. IFE was good, although lacked depth, especially on the audio side, where there was little for the western taste. Food was very good, I tried a Western and Indian vegetarian breakfast, both good in size and quality. Cabin crew were attentive and were happy to give me two cans of beer during drinks service. Departed on time and arrived on time, seat bet sign came on a few times but no turbulence materialized, so they were being cautious on this front, that's a good thing. Arrived on time into Delhi, airport was pretty empty, and e-visa / immigration took 5 minutes to pass through, bags through quickly and then into the humid and hot night air of Delhi. Enjoyed the experience, and the Dreamliner would not bother messing around travelling via the Middle East when you can have such good service on a non-stop flight.

✅ Verified Review | The domestic sector was nothing special, with the flight delayed on account of heavy rains. Very bumpy and short flight - rushed service. The international sector was excellent by economy standards. Pushback was early. Friendly and attentive crew, a clean aircraft, simple yet tasty food. Service started almost immediately after take off, but this was good since it was a mid-night flight and with the trays cleared reasonably quickly, one could sleep. I was quite impressed.

✅ Verified Review | Mumbai to Coimbatore with Air India. The experience was surprisingly nice. There was enough legroom, it was nice to have lunch which included salad, main course and dessert. In addition, the cabin crew were were polite, and the flight was on-time. This was against the worst reviews I have heard about Air India.

Air India flight from Mumbai to Bhubaneshwar was on time both ways, delayed by about 15 minutes on account of closure of main runway at Mumbai airport. Lunch was served on both sectors which was tasty and portions were adequate. Only grouse is that Air India uses gates which are at the far end of the terminal and so need a lot of walking to reach the gate.

Hyderabad to Chicago via Delhi with Air India. In November 2015 I flew from Chicago to Delhi. That time my experience was pathetic. The staff were lousy, seat was uncomfortable, the table was cracked, 80% of the inflight entertainment system was not working and the toilets were smelly. This time I had to book my tickets with Air India (no other option was availiable) and I felt a good change in the customer service and the aircraft itself. The crew was quite attentive this time and were happy to serve. They were smiling and friendly. The seats were quite uncomfortable but the enetertainment systems were working fine. Food served was good, although the gap between the second and last meal was quite a long. However when asked they offered juice and half sandwich to me. Toilets were clean and after experiencing a positive change I felt that they deserve a good review too.

Melbourne to Delhi with Air India, and never Again. I was given a voucher in Melbourne for a hotel layover in Delhi. I misplaced it, and informed the airline before I boarded the flight. They told me not to worry, as the voucher was only for my records and that the hotel at Delhi airport had all of my details. Of course, I should have worried. The hotel receptionist in Delhi just kept on repeating, "I need a voucher." He told me to see the Air India desk downstairs. Of course, there was no Air India desk. When I did track someone down, the gentleman was totally unsympathetic. He refused to help in any way whatsoever, or offer any alternative solutions. Not his problem, basically. So, either I was lied to in the first place, or the staff member in Delhi just couldn't be bothered doing anything about it. Or both. As for the flight: it took place totally in daylight, although you wouldn't know it. Within ten minutes of lift-off, the windows were tinted black, and nobody could do anything about it for the next twelve hours. The reading light was inoperable too, so the whole trip was a bit like a Gothic nightmare. The inflight entertainment system contained few options, and most of those were pretty uninspiring. The service was minimal and mostly unsmiling, and the food was only just passable. And the flight was one hour late to depart and two hours late to arrive. Definitely not recommended. Spend the extra money and buy a quality travel experience.

✅ Verified Review | Mumbai to Hong Kong via Delhi. I had an absolutely dreadful experience with Air India. I flew from Mumbai to Delhi to connect with AI314 to Hong Kong, departing at 11pm. In Delhi I lost my boarding pass, and alerted the crew at the gate immediately. They sent me running to the duty free to check if they had found it, but when I ran back telling them that I didn't find it, they told me they wouldn't be able to reissue me with a new one, and that I'd have to rebook on the same flight 24 hours later. I had to watch the other passengers board and the flight depart, even though I had my ticket and passport handy. What followed was an ordeal. I waited for an hour before anyone contacted me to help me go back through security, immigration, and get my luggage back. The Air India ground crew were a mixture of sympathetic and completely uncaring. It seemed impossible to speak to the same staff member twice, and no one actioned anything unless I pushed and pushed. After 4 hours, I finally managed to clear customs and security. They made me rebook the flight for approximately US$300. I then handed my passport to the check-in counter manager and waited for my luggage. After an hour, I spoke to a new staff member, who clarified that nothing had been done yet. The lady I spoke to initially clearly didn't initiate any effort to get my luggage for me. This process was repeated three times, each time speaking with someone else. The last person I spoke to couldn't even tell me who had my passport by this stage, asking me if I knew who I gave it to, which was outrageous. At this point I was also worried for my passport, as well as my luggage. Finally, sometime after 6:15am I finally managed to get my bag and leave the airport. This seven hour ordeal is not over yet, as I am writing this review from Delhi airport, 27 hours after initially leaving Mumbai. The direct flight from Mumbai to Hong Kong is only just over 5 hours. Air India have wasted my time, money, and have shown themselves to be a company with a culture of complete indifference towards their customers. I may have lost my boarding pass, but these things happen, and some understanding and assistance on their part would have been greatly appreciated. To add to my negative experience, two of their crew told me - separately - that they would have issued me with a new boarding pass had they been working at the desk at the time. Air India deprived me of sleep, wasted my time, and also my money, for something that could've been taken care of easily and left me a satisfied customer.