Air India

Flight 8763 27th December. Flew Munich-Delhi in December in a Dreamliner. Pleasantly surprised with the quality of AI. Very efficient staff and overall quality for money.

AI143 from CDG to DEL. Departure on time. 787 service with IFE in economy although with limited choice. Choice of 3 entrees (Fish Chicken Vegetarian). Nice and very efficient cabin crew. Overall a good night flight.

Flew DEL-BOM-GOI-MAA-DEL on 4th and 8th January 2015. DEL-BOM-GOI was the best of the lot with great food and on- time performance. Return journey was pretty pathetic as our flight from GOI got delayed due to "technical" failures which the check-in personnel were reluctant to tell about. Missed our return connection from MAA in the morning but the airline was kind enough to rebook us in an evening flight and gave vouchers for lunch given by some cold faces in the airport. MAA-DEL was delayed due to weather in DEL. The only flipside in all the three journeys was the basic IFE and some tasteless food in GOI-MAA and MAA-DEL flights. Crews were decent and had served with smile though.

AI 675 Mumbai - Kolkata on 17th January 2015. The aircraft an A320 was in excellent condition. It was spotless and the seats were very clean and so was the entire cabin. The crew were excellent always smiling and helping the guests. The seats provided extreme comfort with ample leg space. The only suggestion that comes to my mind is AI should make sure that they change the menu because the last time I flew AI 675 in Nov' 2014 the same breakfast was served (Non Veg). The flight was extremely comfortable. The return leg was on 23rd January 2015 (AI 775). The flight was delayed by about 90 minutes however I have no complaints because AI kept informing me through regular calls and texts about the exact status. The aircraft used in this leg was an old A319. The seats were torn and in some cases even the back rest was not upto the mark. I don't understand if AI can use their 787s in other domestic routes why not in the BOM-CCU sector? If not then why can't the A319s be replaced with the A320s which provide much better comfort. This is just a suggestion as I love flying AI. I would also like to appreciate the fact that in spite of the flight being delayed by 0 minutes we were served dinner on board. The dinner was excellent. Last but not the least I'd like to request AI to please reintroduce the entertainment system for the domestic sectors also so that we can enjoy the flight even more.

AI607 Mumbai-Bangalore on January 3rd. Flight was delayed but not so much by Indian standards. Plane was very very old. It felt like going back in time with some seats requiring quick repair before take off. Flight was a little unpleasant also because of the strong turbulence and a bunch of young crying kids. FA's were a little rude at times but always available. One very good thing is that a proper meal is served in a flight that is just over an hour long. While not my favorite I would still use them for flights within India in the future.

BOM-DEL-FRA: Domestic sector was served by a mediocre A320 whereas International sector was with 787 usual. Surprisingly both the sectors went smooth as compared to my first experience (read below). The crew were polite and accommodating and breakfast served on domestic sector was tasty although tea and coffee was like black water. International leg had only 30 passengers so was a very light flight. Crew made an exceptional job with very polite rounds of drinks lunch snacks and special plum cake served always with smile and were more than happy to serve larger portions. The younger crew made all the efforts to make flight comfortable by dimming the window and switching off unwanted TV screens and always attended passengers request. AI 787 Dreamliner have great legspace that beats all European Airlines although AI should urgently update their entertainment system. Just one tip AI should make more efforts to keep aircraft clean as they are brand new though looked outdated and dusty carpet. This flight was a great experience and looking forward to served in similar manner.

First time flying from Melbourne to Delhi and return. Dreamliner is great plane though found on both trips that remote controls were broken. Maintenance seems poor and seats dirty as well as hard though space is good. Very poor staff service and as remotes are broken you can't call attendants - deliberate? Toilets are very dirty and we ran out of toilet tissues. Had to remind staff. No cleaning of toilets as on most other airlines. Staff are lazy. Some exceptions but did not make up for non attentiveness. Could not believe poor movie choice - latest movies were two years old and most between 5-10 years. Issued good headphones but I used my Bose and relied on my own entertainment. We usually left late and the plane system is very poor in showing estimated arrival time. Food was poor. Was expecting some dinner and got served a snack which was terrible. Suspect I picked up Delhi belly on flights as well despite using my own hand cleaner. Will only use them as last resort. There are many better options. Use at your own risk.

This was our first trip on an Air India flight. I was interested to see how we found the trip I have flown on many other airlines in India. We had a very short trip from Udaiper to Mumbai. The flight arrived late they did try to make contact about this but the email arrived after we arrived in Mumbai. My main issue is that the stewards seemed to be totally indifferent towards their customers which I found to be unusual.

Flew EWR (Newark) to IXE (Manglore) in December and back January. This was not my first choice of airline but due to the holiday rush this was the best I could get. I expected delays surly staff poor communication bad seats and an uncomfortable experience. I was pleasantly surprised. The flights were on time the staff were a mixed bunch but none were rude the food was good (one meal was lukewarm and one sandwich had nothing in it) the movie selection was decent and the seats were quite comfortable. Overall a good experience. I'm not sure if I just got lucky w these flight but if this is the level of service now then it has improved tremendously and I would fly Air India again.

Flew from Delhi to Bangalore on the Boeing 787 Dreamliner. Good experience decent food and IFE for a very low price. Very comfortable seats was a bit late though.