Air India

Air India got me to Chicago from Delhi on time but that's pretty much the good part. They messed up seat allocation, and chaos at checkin. Unnecessary airline security checks again after the airport security check. In cabin service was pretty poor - no enforcement of cabin safety during takeoff and landing, and the meal time management and keeping the lights in accordance with time zone of destination was terrible. They serve a snack at 3am Delhi time, a breakfast 5 hours later when it's really dinner time in Chicago and then a lunch before landing at 5am Chicago time. The lunch was the only liquor service - 2 hours before landing at 7 am! The overhead reading lights did not work nor did the flight maps/camera. IFE very sluggish and oversensitive. Toilets became a mess mid flight. Avoid if you can fly another airline.

Newark to Mumbai return, and very disappointing flights. Airplane old, entertainment is old, antiquated and in the case of mine and my son's seat, simply not working. Non-working entertainment for a 16-hour flight. After taking off and drink/food service, the cabin crew effectively vanished for 8 hours! Not one member to be seen walking the aisles, checking on their passengers, picking up the trash in the aisles. Food was hastily shoved onto our trays : over-heated and nondescript. Confirmed Jain meal for my wife 3 times, but still not available once flight took off. Neat trick : Cabin crew says "sorry" - and they're immediately off the hook in terms of responsibility. Say you're sorry and the case is closed, whether you like it or not. Was not able to re-confirm my return trip with them without the intervention of a local travel agent.

Delhi to Mumbai with Air India. Check-in Experience was smooth since I arrived early for check-in of an early morning flight. Most of the counters were unmanned but there were very few travelers waiting to be checked in. Boarding smooth because of light load on the flight, but staff seemed to be more interested in their own gossips. Onboard, a warm welcome by senior staff. Could not fault their service. Landing was smooth but a long taxi to reach the new terminal and further delay due to remote stand and heavy rains meant that it took 40 min to enter the terminal after landing. Baggage delivery was slow and disorganized. Took 1 hour for first bag to be delivered after landing. Staff were nowhere to be found to give any updates. Not so happy ending to otherwise good experience.

Air India Delhi to Singapore flight AI380 flight was cancelled at the last minute citing 'crew shortage', after half the people were checked-in. Total chaos. This is a regular feature for DEL-SIN route, previous cancellation a week back. No other option than to wait for the next day flight. Avoid this airline.

I flew with my wife and 2 kids on Air India Boeing 777. My family and several other passengers did not have a working entertainment system throughout the 16 hour flight. On top this our seats were not comfortable and did not recline sufficiently for a decent sleep. We brought the IFE issue to one flight attendants attention, he said he did not manufacture the entertainment system so he was not responsible. He came up with several rude comments rather than solving the issue.

Air India from FRA-DEL in business class. The ground staff in Frankfurt couldn't issue a boarding pass for my connecting flight in India (DEL-HYD), due to some technical issue. I absolutely understand that, not their fault. But the lady at the check in counter was rude. There was no priority boarding. The aircraft was clean and seat was comfortable. Was offered a pair of pyjamas. Very good choice of food and drinks. The on board staff was excellent and attentive , a very pleasant surprise after the experience on the ground.

We took Air India from Chennai to Paris via Delhi. The first flight was on an A320, early morning departure, flight was on-time, good clean flight, breakfast was served. FA's were attentive, IFE was basic with just a few channels. Delhi to Paris was on brand new B787 Dreamliner, excellent flight, on-time arrival in Paris. Lunch and snack was served with choice of Indian and continental. FA's were young and answered the call button that my kids pressed a few times. IFE was better and had good selection of latest Hollywood movies. The best thing I would say is the seat pitch at 33 inches, good leg room. AI product has improved and you can notice they are responsive.

I would personally not recommend this airline. Really bad customer service at Delhi airport. Once in air, service appalling and the food was bad.

On the outbound journey LHR-DEL-BKK we wondered what the bad reviews were all about with good service and edible food albeit the standard curry or vegetarian on offer and a good selection of drinks available, however on the return flight the true horrors of this airline materialised. Breakfast, frozen melon and cold omelette with 2 frankfurters plus something in the corner of the dish which I have no idea what it was. Lunch, frozen curry, frozen salad and an ice cold bread roll, really appetising to say the least. The cabin crew warmed the meal up twice but it was still frozen. The plus side if there was one was the cost of the flight, saved us almost a £1000 on the 4 tickets in total so I think the old saying "you get what you pay for" sums up Air India.

Air India maintained timely performance on all my segments. Beyond that, everything is downhill. Air India crew keeps their luggage on the First Class overhead bin. There was no room for me to place my hand luggage. Air India staff (head inflight attendant) told me to go keep it somewhere else or just leave it on the floor! Note: this is the response for a First Class Passenger! Meals were not served in First Class (at least the breakfast). No one came and spoke to you or welcomed you. If meals were served on-demand, on should let the passenger know - right? It was different when checking in though - staff escorted you to the lounge. For some reason, food items that need to be cold (cheese especially) were all in room temperature - not sure why and was not appealing to the taste buds. Food presentation was horrible. Inconsistent service and very chaotic inside the plane throughout the flight. There was no orderliness. Air India is cutting costs and one can tell. Entertainment sucks - especially the TV quality. Inflight map did not work. Looking at flight attendants and their attitude one wonders how they would cope in emergencies. I will not fly them again.