Air France

✅ Trip Verified | The check-in was so messy despite arriving early. I was at the airport by 4pm and I ended up checking in @ 8pm. We were to board by 10:10 but ended up boarding @ 10:45pm. As a result I missed the connecting flight and was forced to wait at the airport for 8hrs. On arriving, one of my luggage was damaged and one is still missing up to date. I have tried to send an email to KQ since that was the airline was transferred to after missing my connecting flight. They no longer pick my calls and nobody has been bothered to reach out to me concerning my lost baggage.

✅ Trip Verified | The first time I flew with Air France my baggage got delayd 1 day but they delivered it to my house and they paid me back full amount what I spent for new things. The second time I had very good experience with them, Everything was on time, the staff there was very nice and the seats were very comfortable, and I would recommend.

✅ Trip Verified | Fabulous staff everywhere, great lounges, great food (Champagne excepted), nice brand new aircraft. Splendid lounge at CDG. Unfortunately, as usual, luggage took 38 mn to be delivered at MRS, despite priority tags.

✅ Trip Verified | As usual boarding in MRS was messy. Connection in CDG was extremely quick thanks to Priority lane. Nice crowded lounge. Boarding very messy again. Uneventful trip to Tokyo, with excellent food and wine, but, surprisingly with a insipid Champagne (Pommery). AF business class should offer one of the numerous classics. Staff perfect.

Not Verified | I have booked my flight from DFW to Chennai (MAA) via Paris (CDG). My schedule got changed at DFW by 2hrs, because of that I will miss my next connecting flight. I have contacted the Air France customer care service to reschedule my flight and they did their best to find flights for me. But I am very much disappointed by the Air France policies. I have gone through the same kind of experience with Air France when I traveled from Chennai (MAA) to DFW on May 28 2023. I had to reschedule my flight with 2 stops at that time. Very disappointed with Air France with frequent rescheduling. I will not travel with this Airline in future.

Not Verified | Booked flight for parents. Flight was delayed. Meal vouchers were promised, by email but not given at check in counter in Mumbai or at CDG. We booked wheelchairs for parents at CDG. Worst experience for them. Were made to stand for 1 elevator, then made to stand in a bus, then walk and wait while standing. Very bad accessibility accommodations. Refused any kind of refund or consideration because flights were out of European jurisdiction. They are an international carrier but will not give inconvenience refunds when inconvenience is caused. CDG is a mess. Do not fly through. KLM is so much better. KLM should end their partnership with Air France.

✅ Trip Verified | Boarding was fast and smooth. Nice warm smiley welcome on board. Aircraft interior looked not that clean and shows its age well. IFE was excellent, so were the crew members, though it seemed at times that they were rushing the service. I pre-ordered Indian vegetarian option and I was served. Crew came over again for the drinks and when I asked if they have anything diet, one of the crew member actually went out of his was to find me a coke zero. Washrooms were kept clean through out the flight. Breakfast was adequate. I was really impressed how attentive crew were to one passenger who wasn't feeling good and vomit almost the entire flight. Overall, as expected, well served and fed flight.

Not Verified | It was the first and last time ever, they have no problem lying just to get away from providing compensation to an unsatisfied customer. My screen did not work on board and I had no entertainment for 7 hours during the flight. The flight attendant was nice and offered compensation. He asked me if I would prefer cash or miles and I chose cash. I didn't hear from them for a week after I arrived. When I called they told me to file a claim online "which was supposedly done by the flight attendant onboard" I filed the claim as requested and I didn't hear back for another 2 weeks and every time I call customer service, they give me stupid excuses until I got so frustrated and asked for a supervisor and they told me they are not allowed to transfer calls to supervisors which makes me wonder what is the job of a supervisor if not to take care of unhappy customers complaints or deal with escalated problems? Finally, after almost 3 weeks, I received an email that they do not offer cash and that the flight attendant was wrong to offer cash! They gave me a voucher for 73 CAD which is 50 Euros and I can use it in 12 months. I replied to the email and told them if they don't provide cash why did they ask for bank information? I received another email that they apologize but there is nothing more they can do. They know that the customer may not travel in 12 months to use the voucher and this is how they can get away with the compensation. Very untrustworthy and unreliable and unprofessional customer service. They don't care about customer satisfaction.

✅ Trip Verified | After an 11 hour flight, then a 6 hour layover in Paris, Air France rejected my boarding pass when scanned for boarding telling me the flight was full and a group of passengers were to fly on the next day's flight, on a ticket and prepaid seat they were fully paid for in advance. I had to spend the night in Paris airport hotel and wait for the next day's flight to Yerevan. Air France without notice to it's passengers' to increase their profit margins had decided to fly a smaller plane to Yerevan on July 25th, without having concern for leaving their passengers and their luggage behind. Air France supervisor finally after all their passengers had boarded showed up without apology threatening the furious passengers with police. Fortunately the French police was more civil than Air France supervisor, they stayed out of Air France dirty laundry and left them to sort the mess. Finally when some of the passengers were given seats their carry on luggage was checked in and the checked in luggage left behind. Without compensations a claim was filed on their site but the site did not allow for a delivery address. Two days later AF called telling me I had to pick up my luggage at the airport when I had included a primary residence address on the claim. Apparently I had not provided a local phone number and my international cell phone number was not acceptable for a local delivery. When contacted the Local Yerevan Air France office the sales desk agent was just as loud and rude as the supervisor in Paris. Not once they showed remorse for their lack of professionalism or showed customer service. I presume Air France agents are trained in finding obstacles instead of solutions, Have no concern the stress and health risk they pause to the passengers with their irresponsible behavior, pass the buck and scream loud to silence the exhausted passengers instead of listening. The ordeal is exhausting and Air France conduct and lack of customer service is unacceptable.

✅ Trip Verified | I will never ever pay Air France another dime after this humiliating flight. I'd rather go crawling on my face. On the way to the plane from Paris to Oran has not been cleaned between the previous passengers leaving and us boarding. So it was dirty and when I asked the flight attendant for wipes to clean it, she refused very rudely and told me, if you want wipes, get them yourself. Their hub is in CDG where we had to transit long enough that we left the airport and when we came back, I got pulled aside so that my carry on luggage gets weighed. Something that did not happen in Helsinki. Obviously most people have more than 8kg between backpack and carry on and was forced to pay 50€. This is only the case for Air France flights, as other flights went through other security lines. On the way back from Oran, they made us throw away liquids bought at the gates post security.