Air France

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1212 reviews
5/10
4 star Skytrax Rating
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9/10

"outstanding, professional"

(United Kingdom)

Trip Verified | The Manchester to Paris segment was very average with a very poor seat pitch but for a 1hr 20 min flight I could grin and bear it. However the Paris to Bangkok segment was excellent on all counts. The service provided by Aurelie Luche was outstanding, professional and ever so efficient and friendly. The food for the 11hour and twenty minute flight was plentiful and tasty. The overall comfort of the seat was not that outstanding but I have to say that what was my first flight with Air France it certainly won't be my last. Well done to the crew, especially to Aurelie.
AircraftA320 / Boeing 777-200
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteManchester to Bangkok via Paris
Date FlownNovember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"very professional, positive and engaging"

(United States)

Trip Verified | Glitch with agent put me in regular window seat, instead of paid exit row. Although plane was near capacity, flight attendant went to great lengths to find me an aisle seat and overhead space for camera equipment. Just after take off, one of my ear buds became dislodged and fell to floor. I was not able to find it for duration of flight. After everyone else deplaned, I searched to no avail, and was about to quit the search. 3 flight attendants joined the search, and one of them found missing ear bud 4 rows behind my row. The pair retails for $250! I thanked her profusely, and offered to send her a photo gift. I hope she replies. This flight crew was very professional, positive and engaging.
AircraftBoeing 777-200ER
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteParis to Miami
Date FlownNovember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
8/10

"Wonderful flight"

(United States)

Trip Verified | Wonderful flight. Extremely professional crew and delicious food. I didn't love the seat and found it a bit narrow compared to others, but didn't detract from the experience. Would recommend.
AircraftBoeing 777
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteMexico City to Paris
Date FlownNovember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
8/10

"a classic legacy carrier"

(United Kingdom)

Trip Verified | A good return trip to PUJ in the Caribbean with AF from CDG. They have a very solid product. Good quality food -two services - and even champagne in economy which is a great classy touch. Cabin crew were immaculately presented on both legs and friendly and highly professional. Additional drinks on demand. IFE is not to my taste but I am not a big user of IFE. If there was any fault it would be the numerous announcements in English, French and Spanish which was a bit much. Also lights a bit bright at other times. Baggage handling and check in fine on both legs. A good solid product from a classic legacy carrier.
AircraftBoeing 777
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RoutePunta Cana to Paris CDG
Date FlownNovember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
2/10

"No compensation for their error"

(United States)

Trip Verified | Air France business class lounge in Zanzibar is non-existent! Air France in Zanzibar does not have a contract for its passengers to use the Business Class lounge so even if you have paid for a business class ticket, to use the lounge in Zanzibar airport, you will be told to pay USD $30. Air France knows that their business class passengers will not be able to use the lounge and they make sure not to advise passengers. You will make the discovery when you attempt to enter the lounge. When I contacted Air France for a refund, they told me that they are not responsible for business lounges outside of France! That’s called collecting money under false pretences! I went online to request my gluten-free meal. I called Air France twice to confirm that the meals had been ordered. However, on the 8 hour flight from Paris to Miami, Air France forgot to provide a gluten free meal. So I enjoyed nuts and juices for the 8-hour flight. When I contacted Air France, they told me that they were sorry. No compensation for their error. The moral of the story - if you need a gluten-free meal in business class, take your meal on board with you! That's after you pay the business class fare of $3200!
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteMiami to Zanzibar via Paris
Date FlownAugust 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
9/10

"Nice short trip on time"

(Germany)

Trip Verified | Nice short trip on time. We were even served a sandwich and drink on a 45 min flight. Outstanding: due to train delay I arrived at airport just 40 min before flight. Pulled me through first and even baggage arrived.
AircraftEmbraer 190
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteDüsseldorf to Paris CDG
Date FlownOctober 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"nothing has been reimbursed so far"

(Belgium)

Trip Verified | Our flight in June 2022 was already late, and once in the plane and already moving on the ground in order to take-off, the crew detected a fuel leak,o we had to "pass by technical control", while remaining in the plane. After having waited 1 hour in the aircraft with an obviously upset crew, they finally told us that this aircraft could not fly and that we have to wait in the airport for another aircraft to continue our journey. After waiting 2 hours in a very limited area, Air France announces that we can eventually not depart "as we will land in Pointe-à-Pitre too late because there is a curfew". So we have to move in the main lobby to pre-check-in for the next day, but we have to wait again as they don't know from which airport in Paris we have to leave the following day. So the desk remains closed. It's already been 5 hours since the trouble started, and at last they provide us with a bottle of water. Nothing before. Everyone is getting very upset with the situation and waiting for Air France to organize our unexpected night in Paris, to finally hear : "We will not take care of your accomodation and transportation, please make your own plans, we will reimburse you afterwards". The flight was in June, nothing has been reimbursed so far, and not even my request has been answered by October.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteParis Orly to Pointe-à-Pitre
Date FlownMay 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
6/10

"need to feel welcomed and pampered"

(Mauritius)

Trip Verified | Air France Business Class Mauritius to Paris Boeing 777. Recent seats and good food but got the impression that the cabin crew forgot me. Meal selection was limited, forgot to serve me dessert. When asked it was served on the table without table cloth without any napkin. When asking for a napkin, I was given a large table cloth. For breakfast had to use the call button a few times to get an orange juice and another tea. Travelling is not only about cabin product seats and meals, you need to feel welcomed and pampered. This was not the case for Air France crew on this flight.
AircraftBoeing 777
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteMauritius to Paris
Date FlownOctober 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
8/10

"Food was disappointing"

(United Arab Emirates)

Trip Verified | One of the most comfortable Premium Economy seats. Brand new aircraft. Flights on time both outbound and inbound. Onboard staff very courteous and professional. Onboard Wi-Fi probably the best connection I have experienced in the air. The only downsize is the food. So far the worse even compared to an average economy class. Food was disappointing. If not for the food I would have voted 10/10.
AircraftA350
Type Of TravellerFamily Leisure
Seat TypePremium Economy
RouteParis to Dubai
Date FlownOctober 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
2/10

"wouldn't have internet for the flight"

(United States)

Trip Verified | I will never fly Air France again and urge you not to if you have a choice. For reference, I previously worked for an airline, so I am very familiar with flying. First, for our first short flight our Viking Cruise got us to the airport 4 hours early (this was not Air France's fault), but Air France didn't open their ticket counter for another two plus hours, so we couldn't check in and had to sit with our bags in ticketing for a long time. On the long leg of our trip, the 8.5 hour flight, we didn't leave until about 30 minutes late (we were sitting on the plane) and then they didn't tell us until we'd already taken off that we wouldn't have internet for the flight. I did not pay 5k for my seat to not be able to contact my pet sitter or download a book for 9 hours. The also didn't have internet on a short leg on our way to Barcelona.
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteParis to Chicago
Date FlownOctober 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no