Air France

✅ Trip Verified | Copenhagen-Paris 31 December 2024 on a newer A220-300. Everything went close to perfect; AF is one of the best European carriers. I have status in their Flying Blue program and was recognized as such throughout. Check-in, lounge access (3 options), and boarding in CPH was a breeze. Got my favorite exit row seat. New Years champagne served onboard to elite card holders - without even asking. Tasted also the different wines from business class. Got an airline special souvenir: a black AF-branded baggage tag. Only minor drawbacks were their claimed inability to check in my luggage beyond Paris, modest sandwich catering onboard, and no hot food options. All remaining 100+ sandwiches were dished out after serving, assisting those who were further hungry. Flight on time, very affordable, got the perks from being frequent flyer despite being on the cheapest economy light ticket. Luggage in Paris quickly out on the belt. A legacy carrier, strongly recommend.

✅ Trip Verified | Increasingly more expensive the plane ticket and the service in addition to increasingly smaller spaces. I paid extra for a space in the hallway where every time the flight attendants passed by at full speed, they would bother me and hit me or throw the curtain over me, without even realizing it. Old plane, disgusting bathroom. The human service of the employees inside the plane was very unpleasant. After more than 8 hours of flying, they gave me a piece of bread with cheese inside that I did not eat. The Airfrance office in Havana in Cuba also treated me poorly and tried to charge me more for an extra suitcase than necessary. Cada vez más caro el billete de avión y pero el servicio además de espacios cada vez más reducidos. Pague extra por un espacio en el pasillo donde cada ves que pasaban los sobrecargos a toda velocidades, me molestaban y golpeaban ó med tiraban encima la cortina, sin ni siquiera darse cuenta. Avion viejo, baño asqueroso. El servicio humano de los empleados dentro del avión, fue muy desagradable. Después de más de 8 horas de vuelo, me dieron un pan con queso dentro que no me comí. . El la oficina de Airfrance en La Habana en Cuba también me trataron mal y intentaron cobrarme más por una maleta extra que lo necesario.

✅ Trip Verified | A long flight of 13 1/2 hours, but it was one of the worst flights ever. Food is extremely poor (remember French!), you only get a small lunch, for a big part of the passengers there was only pasta left. Very dry tasteless pasta, with even drier bread, terrible. Then during the whole flight they came by only once for a small drink. In the morning they serve a pretty simple breakfast, some fruit and another dry piece of bread. Seat wasn't the best, soon I got a hard bottom. Then in this new plane 2 of the economy toilets didn't have water. It was a big mess so a big miss. Never again with Air France.

✅ Trip Verified | Air France comes up top for short trips compared to other European carriers. On time. Clean aircraft and comfortable. Organised boarding. Sandwich (or two) drinks including alcoholic if wanted and pleasant if functional crew. Best in Europe by far.

✅ Trip Verified | Our flight from London was delayed, we had to run with our toddler on my arm to make the connecting flight to London, but our luggage did not make it Lima, it was stuck in Paris. Upon arrival in Lima the luggage handling person said, the luggage has been found in Paris and we get it after the next flight arrives. 24 hours after our arrival I received an email that we would get our luggage within 24 hours. Since we have not been contacted by Air France after 12 hours I called Air France when we would get it, they don't guarantee anything. Then they hung up on me. When I called again 1 minute later they said the system was down, which was not credible.

✅ Trip Verified | I took the flight from HAV to AMS with a connection at CDG. The first flight AF817 was delayed by 1 hour and the second one to AMS (flight AF1740) was initially changed to be operated by another airline and then changed again but at a later time than scheduled. When I booked the tickets I was scheduled to arrive in Amsterdam at 14:00, so I booked a flight (A3519) with Aegean Airlines to SKG departing at 18:00 from AMS. Due to the delay in Havana, I missed the flight from CDG to AMS, so I also missed the scheduled flight with Aegean to return to Greece. The employee of the French company, since she showed me in a way that she didn't care at all and simply apologized to me with a sense of irony and ZERO respect, she booked me another flight from Paris to Amsterdam and gave me a €15 voucher for my inconvenience, which cost me €180, because I had to change the ticket to Thessaloniki for the next day. And the endless incredible inconvenience didn't end there, as one of my two luggage NEVER arrived in Amsterdam and stayed in Paris. When they find it they will send it to me in Thessaloniki. We pay these people and this company hundreds and thousands of euros. To show zero respect and zero understanding.

✅ Trip Verified | 10th Dec 2024, flew Paris-Copenhagen after arriving from Africa in another terminal. Transit in Paris is a hassle, it took me two full hours to get to the target terminal, Non-Schengen. If I have had to transfer luggage myself it could have cost me 3 hours! Air France’s Salon Lounge in T2F is excellent and classy with a proactive, moving champagne team offering French liquid culture to guests. Good food offerings and wines. Lounge reception fast and helpful to print out Boarding Passes and further: track down my luggage and have it into the system to CPH as AF don’t have an interline agreement with the previous airline, despite it was booked the whole way. Boarding fast, smooth and effective, did not waste a Minute. Flew on an A318; 3x2 seat configuration with amble legroom in the prebooked exit seat. Seats not reclinable. Catering fair. Only cold drinks and cold sandwiches served. 2-3 drink rounds offered soft drinks, sparkling waters, French wines (got a drinkable Grenache), and local beers (“1664”). Call-bells answered promptly despite full plane. AF should serve a hot meal or offer hot snacks for all international flights. Elaborate cockpit announcements were very informative. Can’t fault AF much; they are on the rise and do their best. Economy Light ticket was very cheap disallowing checked in luggage. However, I was still granted 2 pieces of inscribed luggage due to FB status (1st piece) and a rebooking by AF some weeks earlier (2nd piece). The rebooking allowed me to change my departure town. Got Flying Blue miles and XPs. Briefly on time. Arrival in CPH smooth, luggage arrived in good shape.

Not Verified | Very pleasant trip. Flat bed seats were comfortable and allowed a good sleep. Meals were good and well presented. Staff were pleasant but naturally responded better to French speakers. The A318 was showing its age, but staff worked hard.

✅ Trip Verified | Air France is new to Phoenix and is a welcome addition to compete against AA and BA to Europe through London. Air France brings a much welcome upgrade to Business Class service quality with better food and beverage options as well as a more refined service. The Boeing 777-200 has an older business class setting than most AA/BA metal serving Phoenix but it is comfortable and I found the cabin to be clean. It provides free Internet messaging. Currently only flying 3 times a week we are waiting to the ramp up to 5 flights next year and hopefully a daily service asap. I have been a critic of AF in the past and I do not like their European Business Class service which is just Coach with a smile but they certainly shine on the transatlantic front.

Not Verified |  Our connection flight was impossible to reach - along with several other passengers we ran from Terminal G to F, only to miss our connection. Time between flights was one hour. We did also ask to be moved forward both at the security and passport queues. Unfortunately no staff member was willing to help - even showing our baording passes. This is what we mentioned to the support staff at the Air France Desk. The staff member there was not surprised, not helpful and simply plain rude. He printed out new boarding tickets for a flight 6.5 hours later(!) We did not get an apology - only a 15 EUR voucher; which at Paris-Charles de Gaulle is barely enough for a hot meal with a drink. The staff member did make sure to book us separat seats, each middle seats in different rows. And guess what? The flight was not even full! We ended up moving to free seats so we could sit together. We arrived at our destination over 7 hours too late! We contacted Air France referring to Directive No. 261/2004 , giving a passenger the right to a compensation of at least € 250. Air France argued that the flight connection was indeed possible to make. This way of behaving is in my opinion, fraudulent to say the least. If you ever travel with Air France and something goes wrong – do not count on Air France to live up to any due responsibility or even to respect and follow established law. I'm deeply disappointed and happy to pay more or travel longer with other airlines where at least I know the service will be justified. Never again will I travel through Paris! It's simply not worth the savings. Staff in Amsterdam or other international airports are much more helpful and friendly!