✅ Trip Verified
| I have been trying to get a reimbursement of my tickets booked for October 2020 and am still trying to get a resolution! 5 months later and numerous phone calls to be told that it is being processed, but have not received anything yet. I have started sending emails, and have been bounced around to every department that they have. I finally received an email today July 19 2020 stating that my ticket was not refundable! Nowhere on my documentations does it state that it is non refundable, in fact when speaking with the gentleman who booked our flights he stated that we could cancel and the fee would be 75.00 euro. I have been given in correct information from just about everyone I have spoken to. I have requested on numerous occasions to speak with a supervisor to be told in the email that they can not contact my by phone. I find that it is interesting they can request payment immediately but I'm waiting 5 months for funds to be returned. They have not offered any solutions, just a flat statement that my ticket is non refundable. I am writing this as I sit on hold which has now been for over an hour! Do not fly with this company, they do not disclose the truth, will not answer questions, ignore requests for information.