Air France

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 993 reviews
5/10
4 star Skytrax Rating
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10/10

"enjoy flying with Air France"

(United Kingdom)

Trip Verified | Bogotá to Paris. Air France business class is excellent! I flew from Bogotá to Paris, flight attendants were very attentive, friendly and professional. The full flat bed seats are very comfortable, I slept almost during the entire flight. Food was good (food is amazing when flying from Paris). The Inflight entertainment is great, many movies (old and recents ones) Totally enjoy flying with Air France.
AircraftBoeing 787
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteBogotá to Paris
Date FlownOctober 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
4/10

"crews on both legs were excellent"

(United Kingdom)

Trip Verified | Manchester to Miami via Paris. It's a long time since I last flew Air France and that was because the crew attitude, seats, food and IFE left a great deal to be desired for the price paid. This flight did little to change my view except in one, important respect and that was the cabin crew. The flight from MAN to CDG was the normal, awful, offering you get from most European airlines these days. 3x3 economy seating on an old airbus narrow body with the middle seat left empty. The experience of CDG was as bad as I recall. The flight to Miami was on an old layout 2x2x2 in business class with angled flat seats. For 2019 and a 10-hour flight this was not acceptable. The only rays of sunshine were, the fact that this was a day flight so the "bed" was not too important and the cabin crew. Far from the surly, self-absorbed individuals I had seen in the past the Air France crews on both legs were excellent and as good as any other airline in my experience. Interaction with passengers was friendly but professional and they clearly knew their jobs and the aircraft thoroughly. The food on the flight to Miami was mediocre and barely edible.
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteManchester to Miami via Paris
Date FlownOctober 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"been extremely frustrating"

(France)

Trip Verified | I booked a flight from Paris to Beirut and because of the political issue, they said the ticket was fully refundable in voucher. After completing numerous online forms, endless follow up phone calls, they refunded a 718 Euro ticket as 84 Euros. Each customer service representative pawns me off to another member of their team including Saudi Arabia (nothing to do with my location or my ticket). I have spoken with at least 15 people in the process, and yet, I have still lost my money. It's been extremely frustrating and such a waste of time. If I knew this would happen I would never ever have considered AF.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteParis to Beirut
Date FlownOctober 2019
Value For Money 12345
no
2/10

"charges more but offers less"

(Canada)

Not Verified | Paris to Calgary. My return flight from Paris was supposed to be 5pm. However, 10:45 am someone called from Air France saying the flight was cancelled (regular business practice to save money) she only gave me an hour and half which was not enough to go through security and tax refund. So I called back and she gave me another flight one hour later but kinda threatened me that it was the last flight they offered. I thought that was rude since they are the one that cancelled the flight. Long story short I just had enough time to get on the plane. This airline charges more but offers less service which is not right
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteParis to Calgary
Date FlownSeptember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
8/10

"Good inflight catering"

(United Kingdom)

Trip Verified | Manchester to Tbilisi via Paris and return. A320 Economy. Both MAN - CDG legs on time with modest but OK snack. CDG - TBS delayed because of problems with starboard rear door. Captain kept us well-informed throughout, before eventual transfer to another aircraft. Good inflight catering. Good customer handling of delay. Seat allocations maintained and luggage made the transfer as well. TBS - CDG delayed departure because of ATC problems but time made up en route. Good breakfast - a bonus because France isn't a great breakfast country by and large!
AircraftA320
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteManchester to Tbilisi via Paris
Date FlownOctober 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"acted so slow and carelessly"

(United Kingdom)

Trip Verified | Aberdeen to Dallas via Paris. The flight from Aberdeen eas late and I missed the connecting flight so they put me on another connecting flight via New York. The whole trip took about 24 hours instead of 12 hours. The bad part is I was travelling with my 3 years old daughter, i can’t explain the torture i had to go through during the trip.The worst part of trip was Air France lost my baggage which had all my custom made dresses which I had specially made for my nephew’s ceremony. It’s been already 4 days, tomorrow is ceremony and Air France has no idea where my baggage is. I have called Air France more than 20 times and visited their office 2 times in DFW airport but still they don’t have any clue in which city or airport my baggage is. The Air France staff have acted so slow and carelessly, it has shocked me.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteAberdeen to Dallas via Paris
Date FlownOctober 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
8/10

"Onboard service very good"

(Switzerland)

Trip Verified | Bucharest to Zurich via Paris CDG. Air France is surprising me lately! Functioning like a clockwork. Both flights leaving at time and arriving early! Onboard service very good, very helpful crews. Only minus was the seat in the A318, on the second leg, which has a fix/blocked back. Sitting on the emergency row, so very good seat pitch. Highly recommended!
AircraftA320 / A318
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBucharest to Zurich via Paris CDG
Date FlownOctober 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
2/10

"food quality was terrible for me"

(United Kingdom)

Not Verified | Mexico City to Paris. Rude staff and the food quality was terrible for me. Flight without wifi despite advertising that this service was provided. It was extremely cold and no alcohol apart from wine and beer. Departure from Paris with 90 minutes delay and I had to travel away from my partner due to their rules to make people pay even more. At the return, I forgot my phone in the toilet of the airport of Cancun and realised that I missed it when I was already in the aircraft but still on the ground waiting for the departure. I asked the staff to let me go quickly and come back as people was still boarding the plane and they said no and added that as it was Mexico, I could forget my phone and declare my loss when I will arrive in Paris. As it turned out my phone was found and returned to my home address.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteMexico City to Paris
Date FlownOctober 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"miss my connection flight"

(Serbia)

Trip Verified | New York to Belgrade via Paris. My flight from JFK was 95 mins late and I miss my connection flight. Then I don't have direct connection flight and I end up arriving in Belgrade 10 h late. Not to mention lost luggage, poor service both on the airplane and at the airport, small non-working screens on a flight. I will never use Air France ever!
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteNew York to Belgrade via Paris
Date FlownOctober 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
2/10

"not refunded my money"

(France)

Trip Verified |  Paris to Nice. On my way to Nice I paid for a luggage 80€ and in Nice I didn’t receive this luggage. At the airport the air France staff in the office informed me that I’m entitled for refund. So I make a claim and never received this money. On the time of the claim i did not receive one phone call or email. I had to call and send email always. On top of all this I was not refunded my money back.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteParis to Nice
Date FlownAugust 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no