Air France

Flew JFK-CDG September 2013. Loved the experience. Comfortable seats. Great food and included wine. Excellent service. On time! I will do it all over again.

I would never willingly book a flight on Air France again. I have travelled with Air France from Paris to Abu Dhabi in August and from Paris to Johannesburg in September 2013. To Abu Dhabi I specifically booked Etihad only to discover that they are doing a codeshare with Air France. Luckily Etihad have a number of rows specifically for Etihad customers and so I was comfortable to and from Abu Dhabi but the Air France staff were terrible. I even heard the Air France Purser ask an Etihad crew member what they should do to work together well and the Etihad crew member replied "do things the way we want you to and we'll have no problem". The flight to Johannesburg was on Air France as my husband wanted to go on a direct flight - even he who travels transatlantic monthly was horrified. Air France have the cheek to email you the day before the flight offering you an upgrade. The first email was for 189 Euros when we tried booking it no joy - when we tried at the airport they said we could upgrade for 489. On the return from Johannesburg the upgrade was offered at 289 Euros still no joy on the internet and at the airport they didn't even understand what I was talking about. Never again.

CDG-SFO 26 Sept. No possibility to checking on line after multiple attempts. Flight Delayed with no apparent reason. Chaotic boarding on CDG as usual. Food very good. Entertainment had some failures headphones malfunctioning but VOD revamped. Comparing with other airlines (Delta Aeroflot) AF seats are simply a joke a bad joke.

Flew AF111 (MU8661) on 1 October PVG-CDG. A380 and AF1680 CDG-LHR. A320. Check-in at PVG wasn't great apparently the staff member couldn't see my onward connection to LHR. The Lounge at PVG leaves a lot to be desired. Once on- board the A380 things were much better. The seat was comfortable and although doesn't lie flat I managed a good 5 hours sleep. Service by the male flight attendant working my section was excellent. IFE was limited and my screen kept crashing. Food was excellent. The CDG-LHR leg was usual European seating but service was efficient and friendly. I would fly again.

Flight AF1960 CDG-TLV on September 29. The flight left with about half-an-hour delay. The food (the breakfast) was very poor the service was quite friendly but nothing special the aircraft was dated. Most irritating was an absence of any normal entertainment even on a flight of about 4.5 hours. Generally Air France is worst company I have flown with.

I had an Air France flight about 10 years ago and had a pretty bad experience - delays multiple times over 2 different airports. I and my wife decided to take Air France this time again hoping this would not be the case. Again the company disappointed us gravely. 5 delays notices between SFO Paris and Zurich. Unbelievable. Staff service is bad as well. These stewards threw the food tray at you the French service quality is well known and I've experienced many times in France so I don't expect much. They need to change.

GVA-CDG on 22 August on an A319 and the in-flight service was as good as I have ever experienced. Friendly efficient and. for once clear PA announcements. The short flight was full and as is often the case one passenger could not read her seat allocation so a double seat allocation occurred which was quickly and pleasantly rectified by a member of all female cabin crew. Upon arrival in Paris I was in no hurry to disembark (unlike everyone else on board) so spent a little time chatting with the cabin crew and was even invited into the Flight Deck to meet the Captain and First Officer where the flown route was explained in some detail. All in all very pleasant and charming crew. The only minor complaint I would note is the lack of information on the ground in Geneva to explain a 45 minute delay.

Flight AF084 from CDG-SFO on Sep 21. Boarding from CDG was tricky as always due to unmanageable passengers not respecting boarding instructions. Warm welcome onboard from FAs. Seats configuration was 3-4-3 (B777-300ER) with an awful and uncomfortable seat (mine was in row 23J in the Economy zone). Obviously folks from AF who have designed this seat had never traveled in a 12 hours long-haul flight! Food was correct while FAs service was really poor - our FA just skipped the coffee during the 2nd service before landing for a long time chat with another passenger and ignored the rest of the passengers!

Manchester - CDG - Hong Kong 16 Sep 2013. Business Class. I'd summarise the AF experience as adequate but at the lower end of BC experiences. The 777 BC seats are somewhat tired these days and the stupid design means a window seat passenger cannot get past the PAX next door if they are reclined. Food was somewhat poor compared to the trip I made from Shanghai to CDG a couple of months earlier - didn't eat anything on this leg (serving foie gras is just offensive AF). Cabin staff not especially friendly. So better than EC but only because of the extra room. AF really need to get their act together - I won't use them again.

LHR-SFO with a change at CDG. LHR-CDG flight was a short one enough to give an overall good impression. Flight lasted less than an hour but were offered drinks and a pastry breakfast. Staff were friendly and the cabin was clean. Flight from CDG-SFO was brilliant. Very satisfied with the entire flight the seats were comfortable! Flight attendants were friendly and attentive. Once we began to taxi on the runway the personal video screens changed from the standard screen to show a live camera from the cockpit! The video screens themselves were really good. There were no grids and the picture was clear. The sound also worked well. The controls were responsive and there was a really good selection. Impressed with the food. I usually pre-order a special meal but I decided to chance the standard meal. I had a chicken in sauce main course with couscous. I got a nice roll with a good sized wedge of packaged brie a large thick slice of packaged pineapple and a really tasty good sized chunk of brownie for dessert. 1.5-2 hours before landing we got our second meal. I got pieces of seasoned chicken with potatoes and a sauce. There was lemon tart for dessert along with another bread roll and package of cream cheese. The entire flight was enjoyable. The plane was comfortable and clean. The staff were friendly and polite and spoke fluent English. The announcements from the cockpit were clear and the captain gave little updates throughout the flight. I would definitely fly Air France again.