Air France

Not Verified | I cannot overstate my disappointment with Air France. They are certainly the most incompetent airline I've ever flown (that includes many SE Asian low cost carriers). From being unable to manage a simple code share flight at check in to poor inflight service, I can only say it is a wonder their planes manage to stay aloft. Of course they lost my bags, caused me to very close to missing my flight (due to some unexplained check in problem that consumed frustrating hours at the airport) and while I did think the meal in business was quite good, getting any service from a flight attendant outside the delivery of the meal was next to impossible. The wifi was not working and the inflight entertainment contained very little. I will not willing fly Air France again.

✅ Trip Verified | Singapore airport extremely efficient, security control only before every gate, immigration with automatic gates. Boarding on time, catering highly sophisticated. Cabin crew friendly, always smiling. Charging facilities for devices was were working, wi-fi onboard free for messaging only. Surfing and streaming came at a cost but payable with miles as well. Self service bar during flight. Recent movies on screen.

✅ Trip Verified | When I bought my flight from Manchester to Delhi with layover in Paris via Air France site, it didn't mention anything about transit visa requirements. General search says transit visa required only for layover of more than 5-hours. I even uploaded my travel info and document info in my Air France account. When I reached airport desk they informed me I don't have a transit visa so I cannot travel to France and denied any help. I told them I booked ticket from Air France site and I have to be in India with my family. The Manchester staff was not helpful at all.

Not Verified | Air France changed my original connecting flight from Paris to Stuttgart, so that instead of spending a couple of hours in transit I had to stay overnight (16 hours in total. Even being a gold member and knowing it was not my wish to stay but its choice they did not let me get in the lounge, nor did they offer any kind of option. When I got to my terminal (2G), they said in a very unfriendly way- that the hall is closed over night and I have to leave. Thanks to the wonderful airport worker who was very friendly and clearly explained to me how to find my way back to other terminal, where I can spend the night to come back to this one in the morning. Chaotic experience and very unhelpful and unfriendly AF personal

✅ Trip Verified | Our flight was delayed 3.5 hours as someone gave birth on the incoming plane. We missed our connecting flight, we were flying Toronto to Paris then Paris to Cape Town. What was suppose to be a 25 hour trip turned into 3 days. We lost our hotel reservation for one day. Air France refuses compensation stating it is out of their area. We will Never fly Air France again. This is also not the first time this airline has had some give birth on one of their flights.

✅ Trip Verified | I flew to Bucharest out of HND via CDG in Business Class with Air France. In the first leg, on seating myself on a business class seat, I felt squeezed in. Whenever I got out of my seat for a rest room or something, I could not help grabbing the backrest of the seat just in front of mine, which finally caused him to make a complaint to me. For dinner, no Japanese food was available. More than that, the main Western course they served was not suitable for my typical Japanese taste. However, I found it logical, because one of the roles AF assumes is to spread French culture. After dinner ample refreshments ,such as fruits, chocolates, and biscuits were presented with a bottle of champagne at the galley. It was the so-called help-yourself service. On the other hand, I did see what I didn’t want to see: not a few flight attendants were bent on chatting each other. They didn’t intend to replace an empty bottle with a new one. Two hours prior to arrival, as regular breakfast was served, French butter, regrettably whose brand name I forgot, was noteworthy. In the second leg, regular European business class with middle seat empty. The meal served here was tasty (see photo). The portion of cheese was impressive. Serving generous amount of champagne was highly appreciated. The plane landed on OTP as scheduled.

✅ Trip Verified | Boarding started with a glitch, because the airplane was not ready yet so we had to wait 10 minutes on the skybridge where it was cold - the temperature from outside. Flight was on time, cabin crew was friendly, the meal was prepared by a chef - some fancy and very tasty combination. Seat pitch below standard, especially for business class where the only difference is the empty middle seat. WiFi was not working.

✅ Trip Verified | I recently endured a highly inconvenient 24-hour flight delay with Air France (AF 0206) from Paris to Mumbai on January 18th. The lack of communication about the technical issue was frustrating. After de-boarding, the confusion continued with no guidance on hotel arrangements, leading us to a distant hotel. The following morning, the gate was changed without notice. I am disappointed with the overall lack of communication.

✅ Trip Verified | Copenhagen-Paris 30 Dec. 2023 on new A220-300. Checked-in in airport took only a few minutes and the officer was kind, accommodating, and professional. I was allowed luggage check-in beyond Paris the whole way to Africa despite on a different ticket and on an airline without any alliance. That saved me a lot of time and hassle in transit in Paris going to a distant terminal. As a Flying Blue status holder I was respected and could choose seat freely. Thus, I pampered myself with an entire exit row. The two lounges AF uses in CPH are both quite fine: the Apartment is a quiet restaurant with nice buffet, while the Carlsberg is merely a noisier bar with snacks and cold foods. One can choose among freely them and even walk forth and back if so wanted. Gate boarding on time. Onboard, drinks and wines were flowing freely and staff were good. Cold sandwiches served. On time. Luggage delivered to final destination. Highly recommended.

Not Verified | I have been traveling for many years across the world and Air France has by far been my worst experience. Air France has effectively ruined my honeymoon so far by "losing" 3 of 4 checked bags. We have Apple air tags in the bags and have been tracking them the whole time - at one point Air France sent the bags to our destination then sent them back to the Paris hub for no reason at all. When dealing with customer service, it is truly a nightmare. They are extraordinarily rude and refuse to help or pass you to a supervisor to escalate the call. My husband had important prescription medicine that I have said multiple times to them and have gone so far as to identify the terminal in the Paris airport to them. They refuse to listen and one representative simply stopped responding to me but stayed on the call and I could hear her breathing and typing. We have been working closely with Dubai airport because our bags have air tags and they are doing work trying to find it.