Air France

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1360 reviews
5/10
4 star Skytrax Rating
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8/10

“Crew members average in service”

(Nepal)

Trip Verified | The check in at the Delhi Airport, which was a transfer from my flight from Kathmandu was smooth. Flight was about 40 min late from it's scheduled departure time. Food was nice but I didn't get my pre booked vegetarian meal. I don't know why! Crew members were average in their service. Seat was not so comfortable, landing smooth, in flight entertainment was just average, nothing of my choice was there. Info at Paris airport for check out was enough for an easy transfer to my onwards flight to Nantes.
AircraftA350
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDelhi to Paris
Date FlownApril 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
3/10

"The hard product was fine"

(Netherlands)

Trip Verified | It was a night flight. The hard product was fine - fully flat bad and reasonable privacy. The soft product was variable from very poor to mediocre. The worst part of it was catering. The supper had only one option on offer for the main dish, and it was an Indian food option - too spicy and heavy for the time. The rest felt very economical; the supper was not worth the sleep time spent on it. The breakfast was much worse - I chose scrambled eggs and vegetables (in a hope that this would be basic enough for not being screwed up), and I was wrong. It was the worst breakfast I had in years. It tasted like the cheapest deep frozen breakfast from a discounted grocery. Aside the meals the other aspects of the soft product were passable, although very economical in any respect – the cushion was very small, the duvet was thin, the necessity bag very poorly stocked (as well as the WC), the snack buffet was very poor. The first shift of flight attendants was busy and unconcerned, almost on the verge of rude. The second shift was nicer.
AircraftA350
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteChennai to Paris CDG
Date FlownFebruary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
5/10

"told me that there's no butter"

(United States)

Trip Verified | After I checked in at the CDG airport, I went to the lounge. The lounge was very nice. It had all the food and beverages. When I boarded the plane, the female flight attendant was very nice. She asked me if she can hang my coat. The champagne and the warm towel was a nice touch. They food was a bit salty and all I can eat was the bread. But there is no butter, so I pressed the call light and request for butter. A male flight attendant answered and told me to wait while he looks for butter. I waited and he returned and told me that there's no butter. I don't speak French, so I just said ok.
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteParis to San Francisco
Date FlownFebruary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
2/10

"did not receive the seats we paid for"

(Canada)

Trip Verified | We did not receive the seats we paid US 75.80 for, on the long haul portion of the outbound flight. I asked for a refund. Here is how the AF customer service agent responded: “Upon reviewing your reservation and the details provided, it appears that you were indeed assigned seats 17B and 17C, which were in the regular economy category as per your initial booking. There was no upgrade applied to these seats, and you received exactly what was requested.” After repeated rebuttals to the AF agent, there has been silence.
AircraftBoeing 787-9
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteOttawa to Turin via Paris
Date FlownMarch 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
2/10

"charged for our underseat bag"

(United States)

Not Verified |   They charged for our underseat bag stating it was too big. On our way home, they had two lines with live person to check your bag so they can bill you when they force you to check it in. I paid $240 for bags that could have been a personal item, I paid premium for economy flights and felt this is such bare bottom from such an airline.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteLos Angeles to Nice
Date FlownJuly 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

“sloppy service and awful food”

(Italy)

Trip Verified | Not great staff or service compared to other airlines. On a long haul flight they are the worst, not enough water or drinks and sloppy service and awful food. Connection was too short time to transfer and flight was impossible to get resulting in more waiting hours and there is no way they should have know this, everyone in the Paris airport around me have either missed their flights or are struggling to get them. France has the worst airline and airport.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteVancouver to Paris
Date FlownMarch 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
5/10

“kept the lights switched off”

(United Kingdom)

Not Verified | Boarded the plane at about 10.45pm from Buenos Aires to Manchester via stop over in Paris. The first leg of the flight was to take 13 hours. We were served a meal (chicken curry) and dinks about one hour into the flight and then nothing for 12 hours. They kept the lights switched off until one hour before we landed and then served us breakfast but the time in France was 3.45pm. During the time the lights were switched off the staff did not come round the plane, I think on such a long haul we should have received breakfast and lunch and that the lights on the plane should have been switched on sooner. Are Air France trying to save money by not providing their passengers with meals and drinks.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBuenos Aires to Manchester via Paris
Date FlownMarch 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
7/10

“Service was friendly and cheerful”

(Lebanon)

Trip Verified | Air France was a step above their competitors on this route (or routes of an equivalent length), providing a full meal service, decent selection of alcoholic beverages (and the glass of Champagne!), and IFE on the flight from Beirut to Paris. Service was friendly and cheerful, and they came through a few times to top-up drinks and check on passengers. The short flight from Paris to London was also fine, with a tea and coffee service provided. Overall, the flights were good, and a step up from other European airlines. The downside was that my flight from Beirut was delayed a couple of hours, meaning I missed the connection in Paris, and had to overnight there. However, they looked after me well and soon after landing I was in a hotel room, with a "care package" provided.
AircraftA330
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBeirut to London via Paris
Date FlownFebruary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
2/10

“a horrible experience”

(United Kingdom)

Trip Verified | I misconnected in CDG on a through ticket, purchased directly from Air France, on their website. The flight from Heathrow to Paris left on time and landed on time, but there was no one to operate the jetty at the gate which resulted in waiting another 40 mins on the aircraft. The Captain has not released the seatbelt sign, asked everyone to remain seated. Passengers with connections were getting anxious when we were sat on the aircraft for nearly as long as the duration of the flight. Once we were off, I started my long airside journey to the connecting flight. I ran through the terminal, waited for the connections bus, got on the bus, ran again, joined the queue for immigration, cleared immigration, then went directly to the front of the extremely long airside security queue and very politely asked if I can be fast tracked due to short connection, the security guard has agreed and allowed me through. I ran again and got to the gate, the aircraft was on stand but flight closed. There were another 17 PAX on this flight who missed the exact same connection behind me, they all arrived 30 mins after I got to the gate (they probably waited in security queue). Anyway, Air France refused meal vouchers, accommodation and any sort of rebooking assistance stating it was my fault I had missed the connection. The lady at the desk was unnecessarily rude and even said I had to buy a new ticket out of pocket at the cost of thousands of pounds, and my return journey would also be lost due to me being a noshow. Which didn`t make sense because I purchased a through ticket and a seat at the front, for the security of assistance in the event of disruption. Luckily, I know any decent airline will rebook you if you misconnect on a through ticket under such conditions. I went and purchased hotel for two nights, then went back to the airport and only after I had thrown a tantrum, together with the other 17 passengers who were still there two hours later arguing with staff, have they agreed to rebook us on the next flight, two days later in the evening. This was a horrible experience, unnecessarily stressful and a waste of everyone`s time. I have never dealt with such incompetent airline in my life. Three days later when I arrived at my destination, my luggage (you guessed it) was missing, despite me asking at check-in to make sure my bag would be loaded and receiving reassurance it would. It only arrived in the country a week later, less than 24 hrs before my scheduled return flight to the UK. But to make it worse, it could not be delivered to the address I was staying at, until two days later. If I wanted to have it on the same day, I had the option of driving 120 km to the airport myself and collecting it (which I did). I have filed a claim for the accommodation, meals and other expenses, they have refused to compensate for anything saying it was not their fault I misconnected and the wait for the jetty was not as I remember. It would make sense if the other passengers had all made it, but when 18 PAX misconnect it`s an indication it was not really possible to connect in the first place. So beware of connecting via CDG, Air France may not rebook you if you misconnect on a through ticket.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLondon Heathrow to Belgrade via Paris CDG
Date FlownMarch 2024
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Air France denied any compensation"

(Canada)

Trip Verified | I just finished an absolutely horrible experience flying to and from India with Air France. On the way - I missed my connection to Bangalore in Paris because my inbound flight was delayed. They routed me through Dubai and when I arrived (8 hours later than scheduled) I lost money on my hotel and my bags were delayed for 2 days. Not a word from Air France. Then on my return, there was a delay on my flight from Bangalore to Paris, so they decided to route me through Singapore which not only added 20 hours to my flight, but meant that I would miss my connecting flight home to Halifax. When I sought a claim to compensate for the hundreds of dollars lost, Air France denied any compensation because of some law that says my flight was not within the EU They don’t care at all for their customers and when they do completely disrupt their itineraries - they abandon you and any responsibility to help you.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMontreal to Bangalore via Paris
Date FlownMarch 2024
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no