Air France

Not Verified | We booked business class with 1x2x1 seat configuration with flatbed in a B777 from Paris to Johannesburg and back. On the outbound flight, AF changed the plane (B777 with other cabin configuration) 10 hours before departure and we were downgraded to premium Economy, because there were not enough seats in the business. On the return flight the plane also was changed (B777 with other cabin configuration) and we flew in a very old and narrow business class with 2x3x2 configuration and no flatbed. This is not fair business. We did absolutely not get what we paid for.

✅ Trip Verified | Full flight, delayed departure due to strike, arrived almost on time though. Seat was a bit small due to 2-2-2 arrangement which is a little bit inappropriate for this type of aircraft. Service was exceptional, the attitude of the cabin crew seems to be the strength of Air France. Food was excellent, signature of known chefs.

✅ Trip Verified | Flight on time, last minute gate change to one at the periphery of Budapest airport. Lounge too small for so many customers, not comfortable. The service in the airplane itself was excellent, very professional cabin crew, customer-orientated, food was delicious. Seat was uncomfortable though (normal Economy with empty middle seat). Mixed experience overall.

✅ Trip Verified | Punctual, good service with a cookie and drinks on this short 55 min flight. Flying on the 70 seater E170 made this flight less stressful, recommended

✅ Trip Verified | The most disgusting service I have ever taken. They charged $150 for 3 kgs extra without allowing me to change the staff to my cabin one. I asked for a refund hoping there will be some understandable humans behind the desk but they refused even that. A total disgrace and disappointment. Please people if you ever can avoid. They are over priced, no empathy, not understandable, scammers. Just avoid please.

✅ Trip Verified | My first long haul flight since COVID. It was a pleasure to travel business class with Air France. The cabin layout is 1-2-1 which was excellent. Service was impeccable as expected with them. Had a choice to pre-order your preferred meal before take-off. Seat was comfortable and good entertainment on board. My only surprise was that guava juice was not available, something that was unexpected considering this is a very popular drink in Guadeloupe.

✅ Trip Verified | Avoid AF if at all possible. Arrogant & rude cabin crew and the worst food I’ve ever received in the class of flight. Starting point was the cabin wasn’t fully ready even when the aircraft doors were closed ready for push back. Finally offered a welcome drink and I requested a Perrier Water but it never arrived and was later informed that, on the French national carrier, there wasn’t any. Dinner arrived and was so poor in terms of quality that I opted for some packet biscuits & chocolate. Wouldn’t have said no to some crisps but guess what - there were none. Took for ever to get a cup of mint tea after the ‘dinner’ service as all bar one of the crew disappeared. The best that can be said about the breakfast meal is that at least the fruit was edible - just. At least the seat became a full flat bed but my advice is avoid Air France.

Not Verified | I booked 3 seats next to one another and then AF changed aircraft. They split us up and the website is useless - I couldn’t even pay to have us sitting together. The support told me to sort it out at the airport. What a joke - the staff are arrogant and unhelpful and all my planning went out the window. I would not recommend anyone to fly AF if this is the way they treat their paying customers. If there is an alternative - rather take it!

✅ Trip Verified | Two short hops with this full service airline providing indeed full service during flights. Nice to see AF not only claims to be full service, but also commits to it. On both flights drink service with little snack/sandwich. Pleasant crew and easy transfer in terminal 2G at CDG.

✅ Trip Verified | Disappointing flight. A very old Boeing 777, seat configuration 2-3-2 in Business. Champagne and wine were nothing special. Food was the worst I had on a flight, my beef was overdone, vegetables tasteless and cheese had supermarket quality! We arrived punctually and the crew was very friendly.