Air France

Not Verified | I booked 3 seats next to one another and then AF changed aircraft. They split us up and the website is useless - I couldn’t even pay to have us sitting together. The support told me to sort it out at the airport. What a joke - the staff are arrogant and unhelpful and all my planning went out the window. I would not recommend anyone to fly AF if this is the way they treat their paying customers. If there is an alternative - rather take it!

✅ Trip Verified | Two short hops with this full service airline providing indeed full service during flights. Nice to see AF not only claims to be full service, but also commits to it. On both flights drink service with little snack/sandwich. Pleasant crew and easy transfer in terminal 2G at CDG.

✅ Trip Verified | Disappointing flight. A very old Boeing 777, seat configuration 2-3-2 in Business. Champagne and wine were nothing special. Food was the worst I had on a flight, my beef was overdone, vegetables tasteless and cheese had supermarket quality! We arrived punctually and the crew was very friendly.

✅ Trip Verified | CDG terminal 2E, whilst spacious and clean, has a poor selection of food options, and expect to be subject to the slowest passport checks. Last call was announced before any passengers had boarded. The hidden queue had everyone standing in the air bridge for 45 minutes. Then once we finally all got seated we then sat on the gate for 1.5 hours to get an air traffic slot. No substance or apology.

Not Verified | Flew to San Jose Costa Rica via CDG. London flight departed late so made the connection through CDG challenging as had to go through security check again which was very slow. We went straight to gate and boarded the A350. Welcome on board drinks were offered before an on time departure. Menu with choices was offered - I was in row 7 and by time I was reached 2 out of 4 dishes were no longer available. Nice selection of wines. What surprised myself and my wife was the condition of the cabin - scratched surfaces and loose panels and poor for such a new aircraft. Pre landing meal offered to mewas nothing special. Wifi was not working and selection of films was limited.

Not Verified | Very excellent cabin crew flight on time seats were comfortable. Food was good had gluten free chips which I was impressed about. WiFi was ok. Ground service was ok because the line to check-in was really long and they almost made us miss our flight but we went into a different line to prevent that.

Not Verified | I booked a last minute through Air France from Vancouver to Amsterdam via MSP. it was a last minute decision to take this vacation for a 5 day European getaway. While my flight got cancelled because of the snow storm in MSP, I really appreciated how proactive Air France/KLM was in cancelling the flight from MSP to AMS as the cancellation came 30 hours before the flight. Getting a refund was swift and the customer service agent on the phone was polite and a real pleasure to deal with.

✅ Trip Verified | Boarding was done efficiently with Sky Priority/Business passengers allowed on first. It was a nearly-new A350 and looked immaculate. We were greeted by enthusiastic cabin crew and shown to our seats. I have always taken the view that there is always at least one thing wrong with any business seat but not on this occasion. It was extremely well designed with an excellent screen, solid table, privacy, ample storage spaces and the ability to locate switches and power points without searching too hard. We were offered a glass of champagne, juice or water before takeoff and given a very impressively comprehensive menu. I had pre-ordered the fish and it was incredibly tasty and excellently served by the cabin crew. I chose the delicious Chablis which seems to work well at altitude. It is an overnight flight and after the meal lights were dimmed. Although it was a flat bed seat I always believed that one sleeps better if it is at a slight angle – especially as aircraft never fly exactly horizontally. Despite only a blanket and pillow I had one of the most comfortable nights ever on an aircraft. I was awoken from breakfast and shown the omelette. This, I knew, never works that well but it was still tasty and accompanied by bread and fruit. Throughout the flight the cabin crew were absolutely excellent. Every request was answered and they were friendly, funny at times, very French (of course) and a credit to the airline. I have been flying regularly since I was four years old and this was easily one of my best experiences – well up to the standard pioneered by the Middle East airlines.

✅ Trip Verified | AF 072 flight from Paris Charles de Gaulle to LAX. US passport holders have an extra long line to weigh their baggage. The person weighing the baggage before this flight asked the passenger ahead of me in line to weigh her bags. When the bag was lower than the allowed weight, he asked her to put her shawl and jacket onto the scale. Then he shouted out ‘It is overweight, go and pay 100$ and check it in’. I went twice through the line, after removing and throwing away some of my luggage the first time. The second time, he put a red tag and asked me to pay excess baggage. There were some people around the corner, who were in conversation with this person weighing the bags in French. They asked me for cash and told me I had to pay there to get my baggage on the plane. I gave them cash, and a woman then took me to a long line and left me with some strangers saying they will take me in with the luggage. I soon realized this was the line for Business class and I was on the wrong line. By the time I went to the baggage counter to pay for extra luggage, it was too late to check-in my bag as the time for that had lapsed. So they made me throw away most of my luggage to make it a carry-on. The next flight was only two hours away. They could have easily checked me into the next flight if they were only willing to be a little helpful.

✅ Trip Verified | Short 1 hour flight that's perfect for people not looking for extreme budget options. Despite the relatively dated cabin interior (the plane took its first flight in 1999 according to a quick registration lookup), Air France more than makes up for it in convenience of a complimentary drink service (more than just water, but with hot and cold beverages), as well as some cookies as a snack. In addition compared to more budget options such as easyjet, AF's usage of jet bridges and the main CDG airport in Paris makes the journey overall much more convenient, as long as you don't mind spending a little more than budget offerings.