Air France

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1340 reviews
5/10
4 star Skytrax Rating
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1/10

"My seat was broken"

(France)

Trip Verified | My seat was broken and would not fully recline and the tablet was also broken. My food was the same as economy. WiFi did not work, neither did my USB socket and power plug.
AircraftBoeing 777
Type Of TravellerBusiness
Seat TypePremium Economy
RouteParis to Abidjan
Date FlownNovember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"still have not gotten our refund"

(Canada)

Trip Verified | We booked our flight through air France from Toronto to Tangier. Routing us through Montreal, Paris then Arriving to Tangier. The first leg of the flight to Montreal was operated by WestJet. The plane was late and arrived for our connecting flight late. This cause us to miss our flight after that it was a complete chaos and unprofessional. We went to air France to book us on the next flight, air France says we should go west jet. We went to WestJet, they said to go to air France. No one wanted to take responsibility and kept sending us back and forth. Saying its the other airline fault. We were at the airport for 4 hours going back and forth. They said we should call air France to get our refund. When we called air France they said we should call WestJet to get our refund. Up to now we still have not gotten our refund.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteMontreal to Tangier via Paris
Date FlownJuly 2023
Ground Service 12345
Value For Money 12345
no
1/10

"needed help moving stuff out of the way"

(United States)

Trip Verified | I’ve been on “bad” airlines and even though the amenities may be lacking the customer service was at least decent. This cannot be said for Air France. After struggling to find room to store my luggage I had to squeeze my way up and ask the flight attendant for assistance. She told me “you need to figure that out yourself” along with “I don’t know how to help you”. I kept telling her that I wasn’t able to find bin space and that I needed help moving stuff out of the way (I’m 4’11 I can barely reach the bins) along with lifting my suitcase into a bin but she kept saying “you need to figure it out on your own”. Luckily a passenger was able to help me out.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteParis to Vienna
Date FlownNovember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
3/10

"delays, unhelpful staff, lost luggage"

(Switzerland)

Trip Verified | I recently booked a round-trip flight from Zurich to Antananarivo with Air France, and the experience was nothing short of a nightmare. From start to finish, it was a series of mishaps and poor service that left me deeply stressed and unsatisfied. The outbound flight from Zurich was delayed by more than 30 minutes. This delay put us in a precarious situation, and we were forced to rush to catch our connecting flight at Paris CDG. The stress of almost missing our connection was certainly not the ideal way to begin a vacation. On the return journey, the problems persisted. The flight from Antananarivo to Paris CDG experienced another significant delay, causing us to miss our initial connection to Amsterdam. While we were rebooked on a later flight, the flight from Paris CDG to Amsterdam was delayed by 30 minutes. In an attempt to ensure we caught our connection in Amsterdam, we requested assistance from a flight attendant, only to be met with a disrespectful attitude and a dismissive response. Upon arriving in Zurich, the troubles continued as our luggage was nowhere to be found. Three of our bags were stuck in Amsterdam, and one in Paris CDG. We were left waiting for over 2 hours and 30 minutes for our luggage from Amsterdam to arrive in Zurich. This was particularly distressing because two of us had another flight scheduled for the following day and were uncertain whether our luggage would make it in time. As a result, we also missed our train connection from Zurich Airport to Thun. To top it all off, the in-flight meals provided by Air France were subpar at best. On the way to Antananarivo, the tomato salad had a rotten taste, and for a 10-hour flight, the meal options were shockingly limited. On the return journey, the meals were disappointing, with the second meal consisting of bread with some sauce, a cold mini croissant, a jam, and a yogurt. In summary, my experience with Air France on this trip was marred by delays, unhelpful staff, lost luggage, and inadequate in-flight meals. I expected better service and reliability for the price I paid, and this experience fell far short of those expectations.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteAntanarivo to Zurich via Paris
Date FlownNovember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
4/10

"found the experience very poor"

(United States)

Not Verified | I found the experience very poor compared to other airlines I have used in Europe this past year. The food quality was poor. They served drinks in tiny paper cups. The snacks were fruity flavored kids drinks that were like getting a yogurt with extra sugar. You rarely saw an attendant. The inflight entertainment was very poor.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteParis to Seattle
Date FlownNovember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
9/10

"Very great value for money"

(United States)

Not Verified | I flew with Air France last December and experienced a very friendly welcome aboard by the crew and very comfortable seat, ok legroom. Excellent ground staff at Delhi and Paris airport, no wifi onboard but excellent food, great movies on entertainment screen. Very great value for money.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteDelhi to Los Angeles via Paris
Date FlownDecember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"bad customer services"

(Lebanon)

Not Verified | Bad service, they lost my bag and everyday I'm calling more than 10 times and same answer "your bag still in berlin, we will send it as soon as possible when we have a flight" and still I'm waiting more than 10 days. As if there is no flight from Berlin to Paris everyday, bad customer services. It was the first time I took Air France and for sure the last time.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteParis to Berlin
Date FlownOctober 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
3/10

"staff is amazing as always"

(United States)

Not Verified | I fly Air France frequently to and from French Polynesia and can honestly say I have always had a great experience. My most recent was however not a pleasant one. Neither leg of my roundtrip flight was enjoyable and felt like more of a budget airline. We are frequent travelers and book specific seats. we know which seats are not good. a month before they changed planes, and we were forced into seats that we would not have choose as they do not recline as much as the rest of that class. Well, we were stuck and had no other seats to move too. On top of that my seat was broken and the footrest could not be used. So not only did I have a seat that did not recline like the rest now I had a broken footrest. The only option was to move to a middle seat away from my family and sit by strangers. I might have just sat in economy because the premium was really not premium. The staff is amazing as always and so very nice, but wow the food was absolutely horrific on both flights. I remember Air France pre covid having better quality food, but that has really changed. Nothing was edible but the bread and butter.
Type Of TravellerCouple Leisure
Seat TypePremium Economy
RouteLos Angeles to Tahiti
Date FlownOctober 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Horrible experience"

(Lebanon)

Trip Verified | Horrible experience ending in a canceled flight. We boarded on time at 3.30pm for a 4.05pm departure from BEY to CDG, and shortly after pushing back we were informed of a technical problem. We returned to the gate and were told one hour later that it was fixed. However shortly after pushing back again, the pilot announced the problem was still not fixed and that the plane's radar was out of order. We were then offered to fly to Athens as the weather there was good and "didn't require a radar". Another AF flight would then take us to Paris. However half the passengers decided to leave the plane. I decided to stay but after more than 5 hours, we were still stuck in the plane with no food or drink served. Then the pilot said the flight was canceled because the weather had changed! A hostess started shouting at us with conflicting instructions about disembarking and then returning to our seats - a complete chaos with children crying. After disembarking it was a total mess a no one knew on which flight they would be rebooked. We ended being sent to a cheap hotel at midnight. It was impossible to get any help from AF's call center as it is based in North Africa and their totally useless staff were not even able to provide accurate information (they said there was no flight before 2 days later while I managed to get a booking the next day by talking directly to the airport staff). Adding insult to the injury, my online complaint got me nothing more than a simple apology.
AircraftA350
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBeirut to Paris
Date FlownOctober 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
3/10

"Only one hot meal was served"

(France)

Trip Verified | The flight was on time and the Premium Economy seats are comfortable, and that is about it. Only one hot meal was served after take off (despite the 14-hour flight duration due to Russian airspace restrictions). A small bag with candies and fruit juice was served before landing, unlike some full service carriers who serve two full hot meals on such long flights. No power socket, only USB plugs - quite unacceptable for Premium Economy. No wifi. The crew did the bare minimum, they served the meal then disappeared for 11+ hours before serving the arrival refreshment. The IFE is ok. Air France packages itself as a luxury airline but in reality it is well below the competition.
AircraftBoeing 777
Type Of TravellerBusiness
Seat TypePremium Economy
RouteShanghai to Paris
Date FlownOctober 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no