Air France

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1359 reviews
5/10
4 star Skytrax Rating
Filter Reviews by :
Show
10/10

"Cabin crew friendly, always smiling"

(Romania)

Trip Verified | Singapore airport extremely efficient, security control only before every gate, immigration with automatic gates. Boarding on time, catering highly sophisticated. Cabin crew friendly, always smiling. Charging facilities for devices was were working, wi-fi onboard free for messaging only. Surfing and streaming came at a cost but payable with miles as well. Self service bar during flight. Recent movies on screen.
AircraftBoeing 777-300ER
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteSingapore to Paris
Date FlownFebruary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
2/10

"I don't have a transit visa"

(United Kingdom)

Trip Verified | When I bought my flight from Manchester to Delhi with layover in Paris via Air France site, it didn't mention anything about transit visa requirements. General search says transit visa required only for layover of more than 5-hours. I even uploaded my travel info and document info in my Air France account. When I reached airport desk they informed me I don't have a transit visa so I cannot travel to France and denied any help. I told them I booked ticket from Air France site and I have to be in India with my family. The Manchester staff was not helpful at all.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteManchester to Paris
Date FlownDecember 2023
Ground Service 12345
Value For Money 12345
no
3/10

"Chaotic experience"

(Germany)

Not Verified | Air France changed my original connecting flight from Paris to Stuttgart, so that instead of spending a couple of hours in transit I had to stay overnight (16 hours in total. Even being a gold member and knowing it was not my wish to stay but its choice they did not let me get in the lounge, nor did they offer any kind of option. When I got to my terminal (2G), they said in a very unfriendly way- that the hall is closed over night and I have to leave. Thanks to the wonderful airport worker who was very friendly and clearly explained to me how to find my way back to other terminal, where I can spend the night to come back to this one in the morning. Chaotic experience and very unhelpful and unfriendly AF personal
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBogota to Stuttgart via Paris
Date FlownFebruary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
2/10

"Air France refuses compensation"

(Canada)

Trip Verified | Our flight was delayed 3.5 hours as someone gave birth on the incoming plane. We missed our connecting flight, we were flying Toronto to Paris then Paris to Cape Town. What was suppose to be a 25 hour trip turned into 3 days. We lost our hotel reservation for one day. Air France refuses compensation stating it is out of their area. We will Never fly Air France again. This is also not the first time this airline has had some give birth on one of their flights.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteToronto to Cape Town via Paris
Date FlownDecember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
5/10

“I felt squeezed in”

(Japan)

Trip Verified | I flew to Bucharest out of HND via CDG in Business Class with Air France. In the first leg, on seating myself on a business class seat, I felt squeezed in. Whenever I got out of my seat for a rest room or something, I could not help grabbing the backrest of the seat just in front of mine, which finally caused him to make a complaint to me. For dinner, no Japanese food was available. More than that, the main Western course they served was not suitable for my typical Japanese taste. However, I found it logical, because one of the roles AF assumes is to spread French culture. After dinner ample refreshments ,such as fruits, chocolates, and biscuits were presented with a bottle of champagne at the galley. It was the so-called help-yourself service. On the other hand, I did see what I didn’t want to see: not a few flight attendants were bent on chatting each other. They didn’t intend to replace an empty bottle with a new one. Two hours prior to arrival, as regular breakfast was served, French butter, regrettably whose brand name I forgot, was noteworthy. In the second leg, regular European business class with middle seat empty. The meal served here was tasty (see photo). The portion of cheese was impressive. Serving generous amount of champagne was highly appreciated. The plane landed on OTP as scheduled.
AircraftBoeing 77W & A319
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteHaneda to Bucharest via Paris
Date FlownDecember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
7/10

“cabin crew was friendly”

(Romania)

Trip Verified | Boarding started with a glitch, because the airplane was not ready yet so we had to wait 10 minutes on the skybridge where it was cold - the temperature from outside. Flight was on time, cabin crew was friendly, the meal was prepared by a chef - some fancy and very tasty combination. Seat pitch below standard, especially for business class where the only difference is the empty middle seat. WiFi was not working.
AircraftA320
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteBudapest to Paris
Date FlownJanuary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

“lack of communication”

(India)

Trip Verified | I recently endured a highly inconvenient 24-hour flight delay with Air France (AF 0206) from Paris to Mumbai on January 18th. The lack of communication about the technical issue was frustrating. After de-boarding, the confusion continued with no guidance on hotel arrangements, leading us to a distant hotel. The following morning, the gate was changed without notice. I am disappointed with the overall lack of communication.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteParis to Mumbai
Date FlownJanuary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
9/10

"Highly recommended"

(Denmark)

Trip Verified | Copenhagen-Paris 30 Dec. 2023 on new A220-300. Checked-in in airport took only a few minutes and the officer was kind, accommodating, and professional. I was allowed luggage check-in beyond Paris the whole way to Africa despite on a different ticket and on an airline without any alliance. That saved me a lot of time and hassle in transit in Paris going to a distant terminal. As a Flying Blue status holder I was respected and could choose seat freely. Thus, I pampered myself with an entire exit row. The two lounges AF uses in CPH are both quite fine: the Apartment is a quiet restaurant with nice buffet, while the Carlsberg is merely a noisier bar with snacks and cold foods. One can choose among freely them and even walk forth and back if so wanted. Gate boarding on time. Onboard, drinks and wines were flowing freely and staff were good. Cold sandwiches served. On time. Luggage delivered to final destination. Highly recommended.
AircraftA220
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteCopenhagen to Paris CDG
Date FlownDecember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

“fly literally anyone else”

(United States)

Not Verified | I have been traveling for many years across the world and Air France has by far been my worst experience. Air France has effectively ruined my honeymoon so far by "losing" 3 of 4 checked bags. We have Apple air tags in the bags and have been tracking them the whole time - at one point Air France sent the bags to our destination then sent them back to the Paris hub for no reason at all. When dealing with customer service, it is truly a nightmare. They are extraordinarily rude and refuse to help or pass you to a supervisor to escalate the call. My husband had important prescription medicine that I have said multiple times to them and have gone so far as to identify the terminal in the Paris airport to them. They refuse to listen and one representative simply stopped responding to me but stayed on the call and I could hear her breathing and typing. We have been working closely with Dubai airport because our bags have air tags and they are doing work trying to find it.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteAtlanta to Dubai via Paris
Date FlownDecember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

“this was the worst experience”

(Italy)

Trip Verified | In almost 50 years traveling this was the worst experience. Considering I was traveling in business class as platinum member. Plane was old, configuration 2 3 2. Regretfully I had a seat next to a very unpolite man. Unfortunately it was a very long flight since there was a stop over in BKK. The purser getting off at BKK told me good luck and I needed it. This man started cutting his nails, he was also unstable and pants were down every time he stood up to go to toilet. He has been noisy all 12 hours flight and had been arguing with other passengers. A nightmare cause I was the closest to him. I wanted to relax with a gin and tonic and it was not available on all plane. This was May 2022. I send a complaint and I got just a copy+paste answer from customer service Business class + platinum member customer service.
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteHo Chi Minh City to Venice via Paris
Date FlownFebruary 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no