✅ Trip Verified
| Cairo to Oslo via Paris. I never got to travel. I ordered a ticket from them online on the 14th March 2020. Everything seemed in order and I received a confirmation that the booking was confirmed. I could also see that the amount had been reserved on my MasterCard. The e-mail with the confirmation did not include a lot of information other than a link to the details of my trip online. By accessing the link I could see that everything was in order. The next day, when my travel was supposed to take place, I checked the link once more, but this time nothing showed up. I just got a blank internet site. By contacting the airline, they informed me that my booking was cancelled by them. I had received no information about this from the airline. The given reason was that it was apparently not possible to order a trip from Egypt with Air France online within the last 72 hours before departure. Nothing on their website had indicated this as far as I could see and my booking had through. The man I spoke to had no solution to this problem, but told me I had to personally show up at the airport and order a flight from Air France and pay in cash. I told him I needed a booking to make sure I got a seat, given the coronavirus situation. He made a new booking in my name and told me I had to pay for the tickets at the airport before 22:00 p.m. I went to the airport very early to make sure I would get my ticket in good time, but at the airport there were no one from Air France. By calling them I got information that my second booking also had been cancelled (again with no warning from the airline) and that they wouldn't have personel on the airport until three hours before the flight, meaning not before 22:50 hours p.m. The guy I spoke to this time said he would make a new booking for me, but he could not guarantee that this new booking would also not be cancelled and he could give no guarantee for availability. This was "not in their policy", so he could basically do nothing. I asked him if it was in their policy to accept two bookings from a customer, reserve money on their credit card and then cancel the booking twice without giving any information or heads-up to their customer. A question for which their representative had no answer. I was not willing to take anymore chances of delaying my booking any further, so I booked another trip with Emirates without any issues at all. Now, four days later, on Tuesday 17th march, the amount is still reserved on my MasterCard. As a finishing touch, I might add that I had three friends who actually made the trip with AirFrance on the very same flight I was supposed to take. The time of their booking online? The very same day as I made mine, meaning, well within 72 hours of departure.