Air France

Not Verified | A team that is not at all professional. They wanted to put my 3 year old twin girls away from me which was very weird. And for the long trip, I didn't find a place to put my hand luggage and when I asked, the stewards were rude, he shouted at me and the supervisor had no solution. She said it's my responsibility to find a place and it's up to me to manage....what an answer! | Une equipe qui n'est pas du tout professionnel. Ils voulaient mettre mes jumelles âgées de 3 ans loin de moi, ce qui était très bizarre. Et pour le long voyage, je n'ai pas trouvé un endroit pour mettre mon bagage à main et quand j'ai réclamer le stewards était rude, il m'a crier et la superviseur n'avait pas de solution. Elle disait que c'est ma responsabilité de trouver un endroit et que c'est à moi de me débrouiller....quelle réponse !!!

✅ Trip Verified | Boarding on time. Warm welcome onboard. Plane was spotless. Air France, as usual, middle seat was empty so plenty of room in economy. Lunch was served promptly after the aircraft reached the cruising altitude. Cabin crew was very apologetic for not having a second meal option available by the time they reached my row. Food quantity and quality was superb; butter, cheese, French dessert. It would be nice if the bread roll was warmed up a bit before serving. IFE is ok, need a bit more diversity when it comes to TV/Films, though music collection was plenty. Lights were off after lunch, many passengers took an opportunity to sleep. Washrooms were kept spotless throughout the flight and back galley was well-equipped with little snacks and candies and drinks. An hour before the landing, snack box were distributed consisted of hummus sandwich, yogurt drink, muffin and coffee/tea. What makes AF the best is their crew, perfectly bilingual, smiley and warm, neat and tidy, problem solvers rather than ignorers.

✅ Trip Verified | I checked in online and arrived at the Pierre Elliot Trudeau airport 45 minutes early to upgrade to business /or/ first class depending on availability. I was so happy to see all 3 agents working in "Priority check in" free. No customers to serve. I approached one agent, she asked to see my ticket which I showed her. I told her I want to upgrade. She replied, with a stern look, and said "come back at 7". The time was 6.15 pm. She would not listen to anything I said thereafter ignoring me as though I did not exist. Another client arrived who was scheduled on an earlier flight, she allowed him to check in an extra luggage for free. I responded by saying that was such a nice gesture on her behalf, and it would be appreciated if that kindness spread to others like me....to please give me a solution. No response. I went to the next agent who was a little more helpful and told me to try the upgrade on the machine. (Even though there were no other customers to serve). I went to the self-operated check in machine and succeed to find the seats I wanted but it would not accept any credit card and redirected me to the counter. I went back, again all 3 agents were free. They said they cannot help. I became angry. Another client came with the same situation. Yet that client had already her business class tickets. She was treated the same way. She said she had “never” seen such service. Ok now its 7pm. I am waiting to enter priority check in-no one is there to serve the clients! The economy class is whizzing by, the ones in “Priority are waiting to be served. I approach the second agent I see walking by to ask her what is going on? Clearly, I was very upset. Rather than answer me she threatens to call security! Are you for real? She claims not to like my “tone”! Question: Air France: Why are you putting agents such as these in “Priority” check in? Please I need to understand! I am on a seven-week European vacation with my husband. I was so happy and then this? Do your clients happiness matter to you? Finally, I wanted their names which they completely refused to give, therefore I photographed them so that you can identify these rude agents and retrain their customer care service skills, or better yet give them a job that they do not have to deal with people. Clearly they are unhappy people who should not be greeting happy travellers. I am so disappointed with the service at the check in counter at YUL airport! The rest of our trip was excellent!

✅ Trip Verified |   Check-in was a bit confusing (airport is going through some big renovations, I guess not AF fault). Boarding was on-time but the plane had to wait for "something" on tarmac for almost an hour. Pilot made bilingual announcements regarding the delay though the English-version was incomprehensible. He even made mistake regarding the destination we are flying to (Paris Orly rather than Paris CDG, though crew rectify the mistake). Crew was very polite and smiley (as always with AF). Once airborne, we were served drinks and coffee with a small cookie. It was perfectly adequate for such a short flight. We landed 45 minutes late.

✅ Trip Verified | I flew on Air France from Atlanta GA July 7th to Casablanca Morocco via Paris. They lost my bag between Paris & Casablanca. I called their Customer Support line. They never found my bag. I called frequently to no avail. Air France couldn't or wouldn't call Casablanca for me. They gave me # for Casablanca but no one spoke English. I was never reimbursed for new clothes I had to buy or contents of my bag. I'm out several hundred dollars because of this. I had 1 pair pants, 1 t-shirt & tennis shoes. It was 113° out. I was on a tour so not much time to get other clothes, shoes, toiletries, etc. I got no help from Air France at all. It was a horrible experience. Our guide even tried to help to no avail. I lost some very sentimental items in my bag. What a disappointment that trip was.

✅ Trip Verified | Checked in online, only to receive half of my boarding documents, namely, the leg from Paris to the US. For the first flight from Lisbon to Paris I had to stand in line for over 40 minutes so that they would print it! And it seems they did the same thing to many US bound passengers. What is the point of all those prechecks, scanning passports into apps and phones, checkin in online, if we all end up standing in lines, with no bags to check? They first line you up in the middle of the hall, I guess so that others would stumble over you when rushing to their lines, and then open 3 out of 6 announced windows. It is precisely this kind of inefficiency that is begging to be replaced by AI.

✅ Trip Verified | Zurich-Paris-Copenhagen on 16 Aug. 23 on A318 and A321, respectively. Award tickets. Lounges in both departure airports are very good: In Zurich, a separate Skyteam lounge is small, but boutique like with great offerings. In Paris, AFs Salon Lounge (T2 Hall F), is huge and does the job: I had a full breakfast and a nap. I was, without request, offered champagne while seated. Both flights briefly on time. Onboard services were very decent for economy with wine, drinks and snacks. Recognised as Gold Card holder and given premium attention: greeted, priority boarding, seat choice, and additional wine, even on a busy day with completely full flights. Jetbridging for boarding and deboarding, throughout. Decent product, will fly again

✅ Trip Verified | The check-in was so messy despite arriving early. I was at the airport by 4pm and I ended up checking in @ 8pm. We were to board by 10:10 but ended up boarding @ 10:45pm. As a result I missed the connecting flight and was forced to wait at the airport for 8hrs. On arriving, one of my luggage was damaged and one is still missing up to date. I have tried to send an email to KQ since that was the airline was transferred to after missing my connecting flight. They no longer pick my calls and nobody has been bothered to reach out to me concerning my lost baggage.

✅ Trip Verified | The first time I flew with Air France my baggage got delayd 1 day but they delivered it to my house and they paid me back full amount what I spent for new things. The second time I had very good experience with them, Everything was on time, the staff there was very nice and the seats were very comfortable, and I would recommend.

✅ Trip Verified | Fabulous staff everywhere, great lounges, great food (Champagne excepted), nice brand new aircraft. Splendid lounge at CDG. Unfortunately, as usual, luggage took 38 mn to be delivered at MRS, despite priority tags.