✅ Trip Verified
| Washington to Quebec City via Montreal. We boarded the flight, but while we were awaiting takeoff we had to evacuate the plane due to a mechanical issue. After waiting a couple of hours for counter assistance, we were rebooked for another flight. We were advised that we could not continue on to Quebec that night, but would be rebooked for a flight the next day. Unfortunately, the flight was also delayed again and we arrived quite late When we arrived in Montreal the counter agents deliberated over whether we qualified for lodging as we had been promised, and we received a lecture on Air Canada’s cancelation policies. We were eventually provided hotel and meal vouchers, given directions to the shuttle, and confirmed our reservations for the flight for the next day. Our flight was cancelled the next morning due to weather, and we received an email notification that we were rescheduled for a flight two days later. We called Customer Service to see if we could get an earlier flight; the representative informed us we were scheduled for the earliest flight he could get us on to Quebec City. Since we would not have had any time 8n Quebec we decided to cancel our vacation and requested return flights Our return flight was delayed due to “Crew Availability Issues”. This delay would cause us to miss connecting flight in Ottawa. We immediately contacted the Air Canada agent at the boarding desk, who rescheduled us onto a direct flight to our home. Our Air Canada experience can be summarized as such: two flight cancellations, one for mechanical issues and one weather related; three delays, causing us to miss connections; cancellation of our Quebec Winter Carnival vacation plans; computer issues, and a stressful experience for my wife and me I think you can agree our experience with Air Canada was not universally positive. I think it is important to emphasize that if our original flight had not been cancelled for mechanical issues we would have arrived in Québec City before the snowstorm and enjoyed our vacation. We filed a claim with Air Canada for our (first) cancelled flight based on your policy of recompense for cancelled and delayed flights. Their official response was to claim the flight cancellation was beyond their control, but offered us a 15% discount on our next Air Canada flight. We have requested reimbursement for the Montreal to Quebec and return leg of our trip that we could not take. Their official response was to claim the flight cancellation was beyond their control, but offered us a 25% discount on our next Air Canada flight.