Air Canada

✅ Trip Verified | I can’t say enough about the flight attendant Desire. She is an absolute angel. It was my first flight in my life and I mentioned it and she bumped my seat for me and gave me the best experience of my life. She checked on me so frequently and always had a peak to make sure I was doing ok. I was so beyond nervous and anxious. I went with a colleagues/friend and we were not in the same section and she went and got her to come up and sit with me so I felt more comfortable. I can’t say enough good things. She brought energy to everyone and was such a sweetheart and so caring. I almost cried when I was leaving and gave her a hug because she and my friend made my first flight the best experience. I appreciate her and I hope the managers realize what an asset she is. If I could have her on every flight I go on I would. She really was meant for this job.

✅ Trip Verified | I recently went on an 8-day family vacation from Toronto to Catania. Unfortunately, my luggage didn’t arrive in Catania, and I was without my belongings for four days. Air Canada advised me to purchase essential items and keep the receipts, which I did. Upon returning home on August 27th, I promptly submitted a claim and received a confirmation email with a case number. I was told to simply wait, and Air Canada would handle everything. After three weeks of hearing nothing, I contacted them, only to be told they were still ‘working on it.’ They then suggested I contact Italy to submit a claim there. I was baffled—why wasn’t I told this earlier? I received no explanation, only an apology. I followed up with ITA Airlines, who helped me file a claim, but four days later, I received a response saying the claim was denied due to being submitted past the 21-day deadline after receiving my luggage. Meanwhile, I still have not received any response from Air Canada. I still have not been reimbursed for the items purchased whilst my bag was missing. This experience not only disrupted our family vacation but left me frustrated by the lack of communication and accountability. Based on this ordeal, I strongly recommend avoiding Air Canada.

Not Verified | On Aug 19, 2024, after experiencing a 9-hour outbound delay and losing a day of my vacation, we filed an online complaint. However, Air Canada responded that we are not eligible for compensation due to a maintenance issue and are not offering any compensation. I plan to file a formal complaint with the Canadian Transportation Agency (CTA), hoping to get compensation. This is the third time something like that has happened to me in recent years with Air Canada. The story doesn't end there. I also experienced significant delays on the inbound trip to Toronto. There was a 4-hour delay on Aug 27, 2024, in Venice on the way to Toronto through Montreal. When I arrived in Montreal, my trip was canceled, and they rebooked me on the trip for the next morning at 9:30 AM. Despite arriving (as a family with 2 kids) around 5:30 PM in Montreal, when I spoke to the Air Canada customer service, they told me they were sorry but that we were on our own. The customer service representative did not offer any sort of help other than a $15 food voucher. Air Canada should be ashamed of the service it is offering. If they don’t know how to manage it then give it to a third party who can serve customers better. The media needs to push this greedy corporation to do better or change.

✅ Trip Verified | They really cram the seats so close to each other, even though nobody is paying the extra for the leg room rows. I tried to fill out the survey sent to me, to let Air Canada know that I dont appreciate them using my email address to solicit me for feedback. It was taking way too long to fill out. I am not an expert at flight travel, hire a consultant. If you want to waste my time, pay me. How can I fly without giving out my email address to avoid such harrassment?

✅ Trip Verified | This is our second Air Canada flight in two days and true to form there were issues with both of them. 1. Toronto to Montreal - our checked bag did not make it on the flight along with about 40 other bags which would have rendered the plane “too heavy” and therefore were left behind… it then didn’t get delivered until the next day. 2. Montreal to Calgary - the flight (which cost Can$ 1,100 for 2 tickets incl bag + seats) is more than 1.5h delayed to to “unscheduled” maintenance… being a 737 plane this is worrying especially as the plane was stationed in Montreal before and we were told at check-in that there aren’t any delays. Dept time was 8.25am and is now 10am at the earliest. Why is just every flight with Air Canada flawed? I wish I had read the vast amount of negative reviews beforehand and booked elsewhere - what a shambles. How can they even be part of the Star Alliance… so misleading.

✅ Trip Verified | My story begins with a flight on Friday getting cancelled like so many others, and rebooked 24 hours later. As compensation we were given two meal tickets because I guess eating two meals in 24 hours is sufficient. Since we were delayed overnight, we inquired about hotel bookings. “We should know in about 10-15 minutes while our system updates or you can be reimbursed up to $300 a night”. We decided to wait the “10-15 minutes” but pulled up a booking app and browse. In an astonishing 30 seconds, the power of an Internet connection gave us an assortment of hotels. Still we waited, feeling more comfortable with a booking done directly by AC. 10-15 minutes passed and I asked if there was any update. There was none. Timeline? Not sure when the system will update. As hotels filled up we booked it ourselves and the reimbursement process I’m sure will be a daisy. One night in a hotel, flight the next day, several flights after it the next day, just in case. Inconvenient but no big deal. Our next flight was cancelled the following morning due to weather. Not to be deterred, AC wasted no time and got back to us 3 hours later with a gracious offer for a new flight Monday evening, a mere 72 hours after our original scheduled flight. With several flights in front of us with open seats, it would be easy to think we were forgotten. I was determined to change my itinerary, so I employed the use of a travel agent. We tried our hardest to switch airlines to get to our destination. At this point our experience seemed like it was a typical airline meltdown that happens every so often, remembering southwest in 2022-2023. Travel agent work quickly to get us on another flight and another airline but unfortunately, one more leg on AC, then another on a new airline. Travel agent advised us to go to the AC customer service desk, or call the AC customer service line and explain that our itinerary needed to be exchanged. We could try checking in, but it was likely that an itinerary exchange would need intervention from customer service. After trying to check in online and on the app, it was clear we needed customer service to intervene. Dozens of individuals run what is called AC’s customer service department, but don’t let the latter half of the name fool you.

Not Verified | First time with the airline and apprehensive after reading so many negative reviews. Also a bit concerned about such a long trip on a narrowbody. However, it proved to be painless. We had unlimited legroom with row 20 seats (no charge), an attentive crew, regular water runs, a reasonable main meal with wine (extra offered), and a snack before landing. It helped that the plane was only 70% full. My only gripe was with the ridiculously small washrooms which were designed for midgets.

✅ Trip Verified | I rarely take the time to write a review but my experience with Air Canada this week is beyond the pale and absolutely why I've chosen not to fly with them for 5 + years. But i had Aeroplan points to use up and i thought, what could go wrong? I was initially booked for travel from Calgary to Boston on sept 11-sep 16. Inexplicably, they cancelled the outbound flight three days before departure and booked me for the day before. We spent 2 hours on the tarmac on outbound sept 10 flight due to "mechanical issues." fly to Montreal for connection and that flight is delayed an hour and they lose my bag - they left it in Montreal). 28 hours to get my bag to me, zero customer service in the interim. sept 16 flight Boston-Montreal gets delayed 4 times for 4.5 hours and everyone misses their connection. Lots of mad people at the gate because they used no less than three separate reasons for the delay. Initially, they told us there was only one AME for the entire Logan airport. lol. Then it was censor problems and couldn't "find the codes." Then waiting for "paperwork" to be completed by mechanics. Everyone misses their connection. We have to hotel at the airport in Montréal, next morning, flight to Calgary is delayed 1.5 hr! Within a week, a cancelled flight, a lost bag and 4 delayed flights out of 4 flights total. Will be giving away the rest of my miles. Agents at the ticket counters are inefficient and useless. I've never seen a disembarkation like this (a single agent scanning each persons ticket to get off during one of the delays, jetway is packed and two other agents with scanners available standing there watching him. Incompetence and they don't care!

✅ Trip Verified | Please, think twice if you are traveling for business or are on a schedule!! I have flown Air Canada 3 times in the last week for business (out of 3 flights) as code shares for United and they have been +2 - 4 hour delayed every time making me miss connections every time. Their connection management process has also been extremely poor. For example LGA to YUL was delayed missing connection to CDG. Instead of putting me on the next flight to Paris, I was put on a flight (delayed, of course) to Barcelona. This flight was already so delayed when I was issued my boarding passes that it was missing its connection to Paris - before take off. On board the service is curt and the food and amenities are basic. The business class flights I paid for were simply not worth the expense. And the while the premium economy cabin is passable (bumped down due to delays) the delays simply don’t make the experience value for money.

✅ Trip Verified | This was my first time flying with Air Canada and it was a terrible experience. The food was extremely bad, the service from the flight attendants was rude and I was treated badly by the flight attendant when I crossed to the other side of the aisle through the space between the wing seats.