Air Canada

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2383 reviews
4/10
4 star Skytrax Rating
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1/10

"not recommend this airline"

(United States)

Not Verified | A flight was cancelled due to mechanical issues. I was never contacted or rebooked on a new flight, I had to do this myself and it took over an hour and a half. Additionally, there were limited options to depart and all departures added over 24 hours to my travel, with travel to a new location that required a hotel night stay, transportation, and meals. We also purchased upgraded seats. They emailed back and offered no refund for anything. I would not recommend this airline.
Type Of TravellerBusiness
Seat TypeEconomy Class
Date FlownMarch 2024
Value For Money 12345
no
1/10

"distraught and frustrated traveller"

(Canada)

Trip Verified | I'm currently on a cruise vacation in South America where I flew from Toronto YYZ to Buenos Aires on Mar 4. I did self baggage drop at YYZ and received an email from Air Canada confirming receipt. I noticed there was a technical problem at the self drop counters 30 mins after my luggage was dropped. Didn't think that affected me but I was shocked to receive a text msg upon arrival that my bag was delayed in YYZ. There were at least another 14 passengers like me. So I filed the incident at EZE and got a ticket. They said my bag would arrive on Mar 6 but I told them my cruise was leaving Buenos Aires on Mar 5 evening and need it delivered to the cruise port before that. The crew said there's no flight between YYZ and EZE on Mar 5 which I find unbelievable. Needless to say that didn't happen and I left with the cruise ship baggage less. My next port is Montevideo which is very close to Buenos Aires and I would be there on Mar 6 until 6 pm. I heard nothing from Air Canada and had to email and call them several times until I finally received an email saying they will reroute my bag to Ushuaia which is the port of call on Mar 12. That is 8 days late and I'm already 60% into my cruise. Moreover I do not have any toiletries or undergarments plus no winter clothing. Where I started it's 28C and once past Mar 9 the temp will drop to 10C or lower as the ship sails southbound towards Antarctica. I am also booked on 2 excursions for penguins and wildlife sightings before Mar 12 that require hiking boots and water repellent jackets, both in my checked bag. Getting money compensation was not only insufficient to cover all these items, but impossible to find them in Buenos Aires or Montevideo within the 5-6 hrs I have onshore. Air Canada responded that they can ship my bag to an airport that is an hour away from my next port Puerto Madryn and ask me to find out if Princess can go pick it up. Isn't Air Canada's responsible to ensure the delayed bag is shipped to where I am within a reasonable time? From Mar 4 to Mar 8 is already not a reasonable time. Princess has been very helpful letting me use their front desk phone to make international calls to Air Canada and also agrees to go pick up my luggage if it can be shipped to a closer airport than the one suggested. Last I know my bag was scanned at Sao Paulo Brazil airport. No idea why it's there and the thought of losing my bag with all belongings is haunting me. I am not sure how I would continue my cruise and this has ruined an otherwise experience of a lifetime. Air Can has handled this so poorly. A very distraught and frustrated traveller.
AircraftBoeing 787
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteToronto to Buenos Aires
Date FlownMarch 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"PayPal charged me twice"

(Australia)

Not Verified | I originally paid for this flight Brisbane to Vancouver, Toronto - Vancouver - Brisbane, costing $3182.38. The first time I booked the transaction said that it was unsuccessful so I did it again. PayPal charged me twice. Then I contacted PayPal and Air Canada and was refunded one of the booking. Then two weeks later Air Canada refunded the other booking and I was left without any flights. I went to book only to find that the payment would be $3500+. I contacted Air Canada and was given a discount code to use, could not use the discount code on multi city flights so change my plans to fly Brisbane to Vancouver, Vancouver to Brisbane. Using this discount code was $2800 dollars. if I add the flight from Toronto it is another $800 adding up to $3600. this is $500 more than the original flight What a rip off
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBrisbane to Vancouver
Date FlownMarch 2024
Value For Money 12345
no
10/10

“the best flight experience”

(Sweden)

Not Verified | Boarding and taxi went fast. Takeoff was smooth. The seats were really comfortable and had inflight entertainment. The bathroom was clean. By the way, when you enter the bathroom you need to lock the door for the light to turn on. Flight was smooth and the landing was butter. This was the best flight experience I've ever had!
AircraftBoeing 787-9
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteMontreal (YUL) to Stockholm Arlanda (ARN)
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

“The situation was a complete nightmare”

(France)

Trip Verified | Air Canada is the worst airlines I've ever flown or attempted to fly. The customer service is the worst I've ever experienced regardless of the type of business. Had a problem with on-line check-in due to ETA form. Advised by phone Customer Service that check-in desk at airport would take care the problem. Customer Service Representatives (CSR) at airport check-in desk said they could not help. After much pleading for a solution a website for ETA form was given. Completed ETA form. CSR then said my son and me could not fly because the check-In was now closed. They actually closed the desk, without warning, while I was filling out a form! We were not allow to fly. No ability to speak with a supervisor at airport. No local number to contact Customer Service. My ticket was non refundable/re-scheduleable. The situation was a complete nightmare! All customer service is via Montreal, Canada! Average wait time on hold for customer service was 45 minutes. No Supervisor or Manager to speak with on phone. Scripted replies from CSR on phone.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteParis CDG to Detroit
Date FlownFebruary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
10/10

“wonderful service all the way through”

(United States)

Not Verified | I flew with Air Canada last year in October and experienced wonderful service all the way through. Crew was very friendly in explaining the rules onboard for when you have have a pet in cabin. Entertainment system was wonderful as well as wifi and value for money was great too and seat legroom and comfort was wonderful. will defiantly fly with them again!
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteLos Angeles to Toronto
Date FlownOctober 2023
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

“Worst airline experience”

(New Zealand)

Not Verified | Worst airline experience I have had in a long time. They loaded the aircraft despite it having known maintenance issues when it arrived on the gate in Calgary. We sat on the aircraft on the tarmac for 2hrs (on what was supposed to be a 1.5hr flight) as the completion ETA was pushed back further and further.
AircraftA321
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteCalgary to Vancouver
Date FlownFebruary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
2/10

"not served hot food"

(Canada)

Trip Verified | An awful trip on Air Canada in December. Business class was not served hot food or drinks, but a choice of limited snacks - chips, chocolate bars, and candies, instead of hot sandwiches, salads, or something more substantial. The Air Canada lounge in Edmonton was a huge disappointment, with no hot food options, only cold and fairly tasteless wraps. The seat in business class was not a lie flat seat on this 1 hr 50 mins flight. I waited a long time in Vancouver for checked baggage, even though I was travelling in a premium cabin. I expected much better.
AircraftA319
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteEdmonton to Vancouver
Date FlownDecember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"just rude and unhelpful"

(Canada)

Not Verified | My flight was from Bangkok to Toronto. Air Canada did not come out with the meals until about 60-40 mins before landing. The staff provided the meal fine but came by and threw out the whole meal after I had only managed to get the fruit down. They then came over and verbally attacked me for complaining about it. After the flight landed I had 30 mins before my connecting flight started to board. As this was going from an international flight to a domestic flight I have to collect my baggage (which didn't come out until the other fight was already boarding) go out through customs, recheck my bags, and clear security again before I could head to the gate. I literally had to run through the whole airport to make my connecting flight. I asked for help from the Air Canada desk and they were just rude and unhelpful. My layover was in Vancouver. On landing in Toronto I had yet to be fed anything other than the couple pieces of fruit from the lunch they threw out. I had spent more than a day in the air.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBangkok to Toronto via Vancouver
Date FlownJanuary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

“reliability has become horrendous”

(Canada)

Not Verified | If you value your peace of mind, time and money do not fly with Air Canada. It seems over the past year, Air Canada's reliability has become horrendous. My partner landed at PVG to connect to his final flight to TFU and well....They changed the connecting flight airport!! There was no one at the customer service counter at PVG. Luckily I am still at home in Vancouver and after multiple calls to Air Canada I was able to get my partner rebooked onto another flight to his final destination. It seems Air Canada knew of a mistake as luggage was able to be picked up while my partner was told that the luggage would go to the final destination. Just a horrible experience. Additionally, Air Canada cancelled a trip of mine in June of 2023 hours before our departure. These absurd things seem to be commonplace with Air Canada these days an no matter what garbage their CEO spits out, I won't buy it.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteVancouver to Chengdu
Date FlownJanuary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no