Air Canada

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2363 reviews
4/10
4 star Skytrax Rating
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8/10

"somewhat disappointed in the IFE"

(Canada)

Trip Verified | Air Canada provides a decent service in this class. Seating is pod-style which gives one a fair amount of privacy. Seats convert into flat beds. The only problem is that feet are somewhat cramped for taller passengers. Food is better than average and good selection of beverages is offered. Flight left and arrived on time. FAs were attentive and friendly. I was somewhat disappointed in the IFE as I recall that AC used to have more foreign films on their overseas flights. Movie offering consisted of standard Hollywood fare, some of which is quite poor.
AircraftBoeing 787
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteTokyo Narita to Vancouver
Date FlownJanuary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
10/10

"medical assistance was very well provided"

(Canada)

Trip Verified | My wife and I found an amazing and attentive flight crew. I am writing because I had medical assistance. Your medical assistance was very well provided. I need to comment on the amazing young lady who helped me. Her name is Laurie. She was fully committed to getting me to my destination. I have taken other airlines and was very disappointed with their attention. Thank you very much for your attention. Laurie made our final destination very memorable that we had to tell you about it.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteRome to Montreal
Date FlownDecember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

“Absolutely avoid Air Canada”

(Vietnam)

Not Verified | Absolutely avoid Air Canada. I am writing this on behalf of my family who has been waiting for their delayed flight to take off. There flight is delayed by at least 4 hours twice (still waiting to see if they delay a third time). They have a connection in Narita that they will miss because of the delay. Air Canada only has flights available before 6pm from Narita and they will land after this time so they will have to stay the night (nothing has been addressed about any of this yet, Air Canada only said they cannot do anything about it from their end in Toronto). They paid for extra legroom and space for their original flight as my sister is nearing her third trimester in pregnancy and my parents have health problems and are over 60. Their new seats are now at the very back of the plane, no extra space which they paid a lot extra for. So now not only will they lose out on travel time, but they will also lose on money and what they have booked for the following day of their trip (accommodation and tours) as they will not be there in time and it is too close to the time to allow them to get a reimbursement. I have many words for Air Canada but none of them are appropriate for this review. When my sister tries to reach out to try to sort things they are unresponsive.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteToronto to Hanoi via Narita
Date FlownJanuary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
3/10

“shocked by the main meal service”

(United States)

Trip Verified | I was shocked by the main meal (dinner) service in Premium Economy. There were only two choices and both were Indian cuisine. Those two choices were butter chicken (non-veg) and a vegetarian option of rice and lentils with some sort of vegetable curry. For a Premium Economy cabin with 24 pax, only four non-veg meals were loaded. Seriously? Even though these flights to/from DEL and BOM are mostly full of people of Indian origin, not everyone is Indian and wants to have NO CHOICE but to eat Indian food. Would it be too much to have a Western option of, say, lamb or chicken. Ridiculous. The dinner service was rushed and my meal was basically thrown at me. Implements were made of wood and same as what is served in regular economy. Drinks were served in paper cups. Overall, a cheap product. I didn’t find the seat comfortable and got no sleep at all on the 16-hour flight. Prior to departure from Delhi, it was obviously that we would miss our connection in Toronto due to late departure from Delhi. The agent at check-in wanted me to check my bags onto my original connecting flight to DCA. I refused and asked that he confirm me on a later flight to IAD and that my bag be tagged accordingly (otherwise I could pretty much guarantee that my bags would end up mis-connecting and I'd have to wait 24 hours for them to be delivered by courier to my home in the DC area). After much back-and-forth and with the help of the DEL Station Manager, I was protected on a later UA-operated flight, code share with AC, to IAD and my bags tagged accordingly. However, upon boarding in YYZ for the IAD flight, I learned that AC in Delhi had not sent UA my ticket number and we were denied boarding. I had to dash to the AC customer service desk (which, fortunately, was beside our gate), but it was swamped with people. I approached the agent at the side of her desk and she was pretty snippy with me. I then found the ticket number in my emails and ran back to the gate to give it to the gate agent. The doors had already closed, but we were able to board and our bags arrived in IAD with us. But just a lot unnecessary stress due to sloppy work by AC in DEL.
AircraftBoeing 777-300ER
Type Of TravellerFamily Leisure
Seat TypePremium Economy
RouteNew Delhi to Toronto
Date FlownJanuary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

“Amazing entertainment”

(Canada)

Not Verified | Didn’t get delayed, nice crew, they gave us kits, pillows and blankets. Amazing entertainment and food, comfy seat, nice features and very easy to sleep.
Type Of TravellerFamily Leisure
Seat TypePremium Economy
RouteMontreal to Bogota
Date FlownDecember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"Worst service ever"

(Canada)

Trip Verified | Flight delay for 12 hours (had to leave in the evening, changed to next morning), and Air Canada didn't bother to provide food and place to sleep. They said, that it's not their fault, it's because "This flight was cancelled due to crew constraints. For example, crew have a ‘duty day’ limit which means they work a maximum number of hours and one explanation could be that they reached". So, it's my fault, that's why I had to pay for hotel and food for me and my kids. Worst service ever.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteLos Angeles to Terrace via Vancouver
Date FlownDecember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"flight was closed 8 minutes before"

(France)

Not Verified | Despite arriving at the airport more than 1.5 hours before our flight and already checked in, but being stuck at the automated baggage-drop machine that did not work, we were told by a very rude agent at the desk that the flight was closed 8 minutes before - when we were stuck at the machine. We lost 2 tickets and checked bags and had to purchase 2 new tickets with 2 checked bags. The agent also provided inaccurate details on other flights out later that day, we had to look online ourselves and ended up finding a new flight way earlier than the one suggested by the rude agent. In short, very unfriendly and unprofessional staff.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteToronto to DC, USA
Date FlownJanuary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
4/10

"severely deteriorated in recent years"

(Canada)

Not Verified | I have been travelling AC business class for many years and used to love the service. Unfortunately, it has severely deteriorated in recent years despite excessive price hikes. I found the service comparable to economy now. I had delayed flight but the business class agent was not helpful to find an alternate connecting flight; I was told to use the phone to seek help. The lounge access has become a disgusting experience requiring waits in the long queues. I find that business travel with AC is not worth the money. I had most pleasant experience with Qatar in my recent travel. I am contemplating on making a switch although I would like to support my national airline.
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteMontreal to Tokyo
Date FlownOctober 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
10/10

"Had nice seats all the way"

(United States)

Not Verified | A nice flight with two stops Toronto and Vancouver. Had nice seats all the way. Food was good for airline food. Entertainment system also good for long flights.
AircraftBoeing 787
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteNewark to Hong Kong via Toronto
Date FlownDecember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

Air Canada customer review

(United States)

Trip Verified | Since it was my first Air Canada flight, I did not expect to be so professional and classy. Flight attendants were friendly and professional. Their inflight entertainment system was really crisp and had good choice of movies. Like some airlines, they had buy on board option for food. However, it was complimentary in premium economy. The only downside of Air Canada, is that for the IFE, passengers had to purchase headsets, which needs to be looked at. The inflight wifi was also not working, so they need to look at that.
AircraftBoeing 737-8 MAX
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDenver to Vancouver
Date FlownDecember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes