Air Canada

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1500 reviews
4/10
4 star Skytrax Rating
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1/10

"Our flight was delayed"

(Canada)

Trip Verified | Our flight Vancouver to Honolulu was delayed and almost didn't make it to our scheduled tour. I thought maybe just this one time only. Then when when we go back home, our flight were cancelled. Hotels and taxis were compensated , we ended up stranded in a hotel. Never again we will fly with Air Canada. The delays and cancellation is not worth the money you spend. I won't recommend.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteVancouver to Honolulu
Date FlownJanuary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
4/10

"not a Comfort Class seat"

(Canada)

Trip Verified | Biggest Air Canada fan waning after A220 inaugural Flight Experience. I purchased a Comfort Class ticket on the Air Canada inaugural A200-300 flight on January 16th between Montreal and Calgary. When I reached my seat, boarding in Zone 5 I found that my aisle seat was already being encroached on by a Plus Sized passenger who had moved the arm rests up as he could not fit the confines of his seat. This was certainly not a Comfort Class seat experience from my perspective, although probably an Air Canada bargain at just over $500. I thought Air Canada would put their topnotch flight attendants on this flight as it was an inaugural flight of a new aircraft type! Instead the economy cabin was blessed with 2 lack lustre crew members. I went to use the washroom at the back of the airplane and two service carts were blocking the access to the lav that was open while the 2 flight attendants were busy snacking and socializing. The male flight attendant later manned the Bistro Cart in the aisle offered the menu to me and I had to ask him if he had my prepaid voucher recorded on his manifest. He looked at a sheet of paper on his cart, then looked above at my seat row and number then offered the meal item and snack item. I chose for a meal item the mac n cheese which was one of the few hot items available. The flight attendant warned me that it would be at least 30 minutes because he would have to heat it up first. This, while the plane was over northern Ontario. I decided by the time we were flying over Saskatchewan, I would check on that 30 minute Mac and Cheese. I went to the rear galley and found a female flight attendant freshening up her makeup and I asked her if she knew anything about the 30 minute Mac N Cheese I had ordered off the Bistro Cart and she opened the oven and found the cardboard box with the Mac N Cheese which was probably cooking for and hour and a half. She admitted that the Male flight attendant could not remember who ordered the item.
AircraftA220-300
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMontreal to Calgary
Date FlownJanuary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"delayed out of Calgary"

(Canada)

Not Verified | Calgary to Frankfurt via Mumbai. The flight was delayed out of Calgary due mostly waiting for deicing as the weather was not horrible. Upon departure with almost 1.5 hours initial delay, the plane finally made it to Frankfurt with just 1 hour delay. However, they could not make sure that the passengers that were connecting to a Lufthansa flight to Mumbai with just 1.5 hrs connecting time could at least make it to their flight. They have code-share and it is their responsibility. Lufthansa left without a single minute delay leaving passengers stranded at the airport for an indefinite time. There were many plans that have to be completely revised and rebooked with much loss of money and time. Absolutely horrible service by Air Canada, not only this time but most of the time. This is one of the worst airlines in the world.
AircraftBoeing 777
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteCalgary to Frankfurt via Mumbai
Date FlownJanuary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
5/10

"We used to trust Air Canada"

(Switzerland)

Trip Verified | Zurich to Montreal. You have to be careful now with Air Canada. They started playing with their fares to make it as confusing as possible to get as much money as possible from the customer. At the time of booking, we chose a standard economy ticket as opposed to an Economy Light ticket to be sure to get our luggage included in the price and not have to care about it later. We got a booking confirmation also stating that we had in fact paid the Standard Economy fare and that our luggage was included. When we showed up at the airport however, with four pieces of luggage for the whole family, we had to pay 240 CHF additional per way. We were told that since our flight was a codeshare, the rules of the other company applied. We got no help from the Air Canada counter and we could not reach anyone on the phone after an hour of waiting. We wrote an Email to customer service which replied three weeks later stating that it was all our fault for not paying attention, even though their booking confirmation stated false information. That means that we paid more for a fare that did not give us what we expected of it. We used to trust Air Canada but we won't be flying with them anymore if we can't trust the information they present us.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteZurich to Montreal
Date FlownDecember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
2/10

"operated by Omni Air"

(Canada)

Trip Verified | Flew from Vancouver to Kahului January 2 2020 , the flight was operated by Omni Air International due to the Boeing Max 8 issue. I upgraded to Business when doing online check in to give my wife and myself a treat. Entering the plane the first thing we noticed was the horrible condition of the interior. Once we had sat down it only got worse, the seats had an electric reclining system that were so worn out my seat couldn’t even go to the take off position. I could tell how embarrassed the flight attendant was. My wife’s entertainment screen which is located between our seats was held down with white tape and was unusable my screen was so floppy that it had to be held in place by the tray table with a blanket. What a joke. The service was okay but not great. The only thing that was nice was the leg room.
AircraftBoeing 767-200
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteVancouver to Kahului
Date FlownJanuary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"My seat was given away"

(Canada)

Trip Verified | I am a frequent flyer with Air Canada and I have had terrible flights from Kona and Maui due to the abysmal ground crew there. Staff from other airlines manage the check in and gates. They’re rude and ignore amy airline status. I needed a printed boarding pass and waited in line for an hour. My seat was given away and I was given a seat at a window towards the back instead of at an aisle with my family towards the front. I proved my seat was changed and they responded that they can’t inconvenience the passenger who has your seat now.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteKona to Vancouver
Date FlownJanuary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"not being flying with AC again"

(Canada)

Trip Verified | Vancouver to Winnipeg departing at 8.15pm. If I try and contact airline via phone I get a voice recording that essentially says we’re not able to put you on hold and we won’t be able to call you back. Sky lounge only serves drinks during certain hours. Sky lounge doesn’t serve any food other than pieces of bread and hummus after 8pm. Seats have no pillows or blankets etc. You’re required to pay to use their in-flight Wi-Fi service for anything other than looking at a map of your flight. There are too many letdowns when it comes to flying domestic business class with Air Canada. I will not being flying with AC again.
AircraftCRJ 900
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteVancouver to Winnipeg
Date FlownJanuary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Seats cushions are thin"

(United Kingdom)

Trip Verified | Air Canada's Boeing 777-300ER with high density seating, is an appalling aircraft to fly. The seating is cramped and the aisles so narrow. Seats cushions are thin and most uncomfortable. The food and service on board were dreadful. The flight attendants had an indifferent attitude, miserable expression and lack of common courtesy to me. The cabin was excessively hot and despite requests, nothing appeared to be done to alleviate the discomfort. Music selections were poor and the choice of movies.
AircraftBoeing 777-300ER
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLondon to Vancouver
Date FlownJanuary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"strongly recommend avoiding this airline"

(United States)

Trip Verified | On our way down to New Zealand, they lost our bags for 3 days but little did I know that the flight down would be the better flight. This is because on the way back to Vancouver my seat would be paper thin allowing me to feel any movement to the tray table or seat back behind me, the flight would be 30 minutes late and our bags would be late to get to customs, and then after we missed our flight their counter staff wouldn’t help us and say things like “not our problem.” We would still be stuck in Vancouver if Alaska Airlines hadn’t stepped up and rebooked us when the Air Canada customer service called them for help. If you have any other options whether it be a different airline, car, train, your favorite horse, hot air ballon, or even a hydrogen filled zeppelin I would strongly recommend avoiding this airline.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteAuckland to Vancouver
Date FlownJanuary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"cancelled due to weather"

(Canada)

Not Verified | A colleague and I were set to fly out of Toronto to Edmonton on the 5th of January. Flight got cancelled due to weather Customer was completely overwhelmed. Our flight got rescheduled to the next morning and for some reason we got a connecting flight in Calgary. We went early to the airport and tried to change our to another AC flight that was direct to Edmonton scheduled 15min after the Calgary one. The agent told us that flight was delayed an hour so we decided to bite the bullet and just transfer in Calgary. We also didn't want to further complicate our checked baggage finding its way home. Flight to Calgary left on time and went fine. As soon as we arrive in Calgary our flight to Edmonton gets delayed a couple times and eventually cancelled for mechanical issues. Flight rescheduled for the next morning. Colleague and I decided we're better off just renting a car at this point because we can't afford to miss another day of work. Customer service is brutal and dismissive of anyone's problems.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteToronto to Edmonton
Date FlownJanuary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no