Air Canada

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1547 reviews
4/10
4 star Skytrax Rating
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1/10

"service was limited due to the outbreak"

(Australia)

Trip Verified | Vancouver to Brisbane. Our Skiing holiday in Canada our holiday was cut short by the start of the Corona Virus outbreak. We boarded the flight to be told the service was to be limited due to the outbreak. No drinks were offered and when dinner was served and a drink offered the choices were boxed apple or orange juice or water. I asked for a glass of wine to be told that hadn’t I heard the announcement. Next I asked for a tea or coffee same response no because of the corona virus I inquired what the virus had to do with this and was not answered. There was no choice of meal and the food served to me was disgusting. Eventually the meal was removed so I asked if I could have a blanket to be told again no and hadn’t I heard the announcement.
AircraftBOEING 787-8
Type Of TravellerCouple Leisure
Seat TypePremium Economy
RouteVancouver to Brisbane
Date FlownMarch 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
9/10

"we really do appreciate doing this"

(Canada)

Trip Verified | Munich to Toronto. We were in Europe (Germany) on vacation and due to the situation had to cut our trip short. We were not able to leave Germany as borders closed around us and we felt we needed to go back to Canada. We did have to pay $400 per person extra (family of 5) and that was unfortunate. A huge thank you to all the staff at check in and on the plane. You helped us get home safe and treated us very well even though the circumstances were not great. We want you to know that we really do appreciate doing this. Please don’t get knocked down by all the negative comments, no one knew this would happen and we are in this together. Thank you again from the Linde family especially to the staff on AC 847 from Munich to Toronto March 20!!!
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteMunich to Toronto
Date FlownMarch 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"see $ before true loyalty"

(Canada)

Trip Verified | I booked a flight from Amsterdam to Toronto for my mother to travel on March 22 2020. I requested to cancel the flight due to the virus situation, but as my ticket was not cancelable I was informed that I would lose the value of the ticket. It is sad that they see $ before true loyalty. After been on hold for 2 Hours customer service been very rude to me .. they hang up on me.
AircraftB787-900
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteToronto /Dubai to Dubai /Toronto
Date FlownFebruary 2020
Value For Money 12345
no
1/10

"shameless and predatory business"

(Canada)

Not Verified | Buenos Aires to Toronto. The Govt. of Canada issues a travel advisory at the mist of the Coronavirus and asking people to get back to Canada asap. On Air Canada website they are so humane, offering a one-time flight rescheduling at no extra cost. Nice, I would say until I call, to find out that on an $850 already paid ticket they want an extra $389! By going home earlier! Last year they also wanted to charge for a rescheduled ticket originally $960 an extra $650! By cancelling and buying a new ticket actually was cheaper! This is an immoral, bottom of food chain aggressively shameless and predatory business practice low life exploiting company (or maybe just the CEO?) and they shouldn't even exist!
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBuenos Aires to Toronto
Date FlownMarch 2020
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"not reimburse you when you cancel"

(Canada)

Not Verified | Toronto to Puerto Vallarta. Do not take a vacation package with Air Canada they give Credit and they do not reimburse you when you cancel. Even if you have cancelation insurance. I would never book another package with them.
Type Of TravellerCouple Leisure
Seat TypePremium Economy
RouteToronto to Puerto Vallarta
Date FlownMarch 2020
Value For Money 12345
no
10/10

"couldn't have been more helpful"

(Germany)

Trip Verified | Dusseldorf to Saskatoon via Frankfurt. I wanted to change my flight back to Germany in order to be able to fly directly to Frankfurt, rather than via London. The support at Air Canada Saskatoon couldn't have been more helpful. They changed my flights, booked my seats and din't charge me anything. Thank you, Air Canada!
Type Of TravellerFamily Leisure
Seat TypePremium Economy
RouteDusseldorf to Saskatoon via Frankfurt
Date FlownFebruary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"I can't make change online"

(Canada)

Not Verified | On February 14 I bought a ticket to Bradley from Halifax, but because of coronavirus emergency, I have to rebook my ticket. I tried to re-book my ticket (bought before March 04th, and trip before April 30). Air Canada is not able to serve customers by phone, and I can't make change online because KAYAK was selling my ticket. KAYAK is not contactable, or Air Canada. I have two choices: lose money or go to air port and try there.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteHalifax to Bradley via Toronto
Date FlownFebruary 2020
Value For Money 12345
no
9/10

"level of service remains very good"

(Canada)

Trip Verified | Flew from Vancouver to Hong Kong and back with AC in business class. AC's level of service on international flights remains very good. Both flights left on time. Seats are of the pod style and convert into beds which allows for comfortable sleeping on this long flight. Food is excellent. Good selection of beverages. IFE offer broad selection of Hollywood and international films and HBO television. A couple of suggestions for improvement. While the attention from the flight attendants was good, they didn't offer to assist with making up the bed as the staff on many airlines do. for example, Turkish and most Asian carriers. Second, on the return flight no announcement was made with respect to claiming luggage in Vancouver if one is travelling on The requirements vary - on flights from Europe or Narita, the baggage is sent on to one's final destination, whereas on flights from HKG one has to collect the luggage. I spoke to the senior flight attendant about this and he showed me the manual they had on-board which advises them as to the protocol, but still no announcement was made. It would be a simple thing to do and would help to avoid confusion for passengers.
AircraftBoeing 777
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteVancouver to Hong Kong
Date FlownFebruary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"ticket was not cancelable"

(Canada)

Trip Verified | I booked a flight from Montreal to London at the end of April 2020. I requested to cancel the flight due to the virus situation, but as my ticket was not cancelable I was informed that I would lose the value of the ticket. It is sad that they see $ before true loyalty,
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteMontreal to London
Date FlownDecember 2019
Value For Money 12345
yes
3/10

"Service was poor"

(Canada)

Trip Verified | Toronto to Delhi in January 2020. Seats were very tight for i am a slim man 145 lbs. Service was poor I tried to call an attendant 3-4 times nobody showed up.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteToronto to Delhi
Date FlownJanuary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no