Air Canada

✅ Trip Verified | They canceled my flight in last minute and did not provide me with any information. Very rude customer service. They sent me to a hotel to stay overnight, hotel very disappointing and cheap, taxi driver wanted more money from me. Airport staff not friendly, they don’t answer your questions. I had to stay more than 24 hours at the airport. They have a voucher $15 Canadian for food, just a subway sandwich cost $27. It’s a nightmare.

✅ Trip Verified | Shame on you Air Canada. Our original flight cancels. Get put onto a much earlier flight. Been up since 5 am. Waiting for flight only to be advised flight delayed to 1pm. A half hour to boarding time they advise flight cancelled. Not only did we have connecting flights but a connecting group tour. No consideration from staff. Didn't care and reluctant to offer any assistance. Told us to go to service desk. There must be over a hundred people lined up to a counter as the line runs down a hallway. Only to find there is only one assistant offering service. We have up and booked another flight. Lost our luggage somewhere.

✅ Trip Verified | This is the 2nd time I've flown with air Canada and I'm disappointed that my flight was delayed for 4 hours. Our flight was supposed to be 8:45am and we were at the airport at 6am only to find out that it moved to 12:20 then to 1:20!! I asked whats the cause of the delay and i don't get any real response. This would've been ok if they inform us that way we don't go early but it isn't.

✅ Trip Verified | My flight ac 120 was supposed to leave at 5 pm then was delayed to 7 pm then to 930 pm and then canceled. When I lined up for 2 hours to get a hotel voucher the customer service agent denied me and gave me two 15 dollar meal vouchers. My rebooked flight was the next day at 730 am. It just seemed so wrong to not even help me out Air Canada customer service staff are not there to provide customer service.

Not Verified | I purchased 2 all inclusive trips for my son and his friends with my credit card. Confirmations of the flight were sent and everything was fine. Upon departure date Sept 15, 2023 at 8:15. They were at the counter at 5:00 am. They were told that the credit card was declined. I quickly called my bank but I was told by the bank that Air Canada got their money and everything was fine as the bank was concerned. Later when I called Air Canada, they then advised me that the file was suspicious and they flagged it as fraud. My son and his friends were treated like criminals by Air Canada employees. If they thought this was fraud why did NO ONE contact one of the passengers before departure date and ask them to bring cardholder with them at the airport. I would have gladly gone. They ruined the trip of 3 kids that just wanted to go and have fun. Now they won't even reimburse me back the money. They keep jerking me around over and over again. No one should ever fly with this company again.

✅ Trip Verified | We went through the checkout security process in Halifax and flew to Toronto. Our flight was delayed one hour. We arrived at Toronto. Had one half hour to get through security again and customs as well. They would not listen to us when we told them our flight was loading and we had less than an half hour before our flight departed. They would not listen. The woman in customs reacted to our rush, saying she demanded respect, then called a guard to take us to another booth. Our flight left without us. No one seemed to care except a kind lady who drove us to our gate in a shuttle cart. Finding out that our flight had departed, she was compassionate and helped find a connecting flight.

✅ Trip Verified | In June I tried to fly air Canada economy, but they refused boarding due to the lack of a transit visa. I realized that I did not receive any travel advisory from Expedia about the visa requirement. I was in the san Francisco airport at 6 am and my flight was leaving at 8.30 am. Since the Canadian embassy did not open by then, I could not call in to apply for visa. Air Canada and Expedia knew about this refusal of boarding but haven't yet agreed to refund my ticket. It's been 3 months.

✅ Trip Verified | In the past month I used Air Canda for 2 business trips. First they cancel a flight and replace with alternate aircraft. Which there was another delay added to my flight. Also for that first flight they failed to give a receipt which I required for the business. I called them, emailed them, seen them in person regarding this twice and still not one individual can help. My next trip I paid for preferred seating at the time of my booking and received a confirmation email that my window seat near the front of the plane was booked under my name. I came to check in today and they decided to take the seat I paid for and give it to someone else. They would do nothing about this issue either, now I'm stuck 2" from the washrooms. Not what I paid for. Also, flight delayed again. This has got to be the worst airline I have ever used.

✅ Trip Verified | Completely useless customer service, impossible to reach online. Did not send any emails reminding me to get the eTA, meaning that I lost my first flight. At the airport, customer service agents advised me to wait until the eTA was approved and not cancel the flight - which resulted in my return flight also being cancelled. No refunds or compensation for either.

Not Verified | Very excellent service and very friendly staff! It has been a while since I've last traveled by plane and this was my first international trip ever planned, and I visited Canada to visit my mother's side of the family. Naturally I was very nervous since it was going to be an entirely new atmosphere and tons of unfamiliar places to visit. But the staff really knew how to put me at ease and plus the boarding time for the trip came in earlier than expected, much to my surprise. The pilot was excellent and was able to get to our flight safely and earlier than expected the the stewards really went above and beyond to make sure my mom and I had a comfortable experience with the flight. Going home, they were slightly delayed on the boarding but I didn't mind since the service exceeded my expectations regardless. Also, economy seating felt like luxury to me, very modern and comfortable! I would definitely recommend 100%