✅ Trip Verified
| On 2/3/19, I purchased a one layover trip with Air Canada to Delhi, India (round trip route: 7/21: DC-Toronto-Delhi 8/5: Delhi-Toronto-DC). However, 10 days before our departure day (7/12), I received an email letting me know that my flight schedule had changed. After speaking with a representative I was informed that Air Canada had terminated the Toronto to Delhi route and that I would have to be placed on different flights in order for me to reach my destination at the dates I had initially selected. After a few back and forths, I was able to be placed on a two layover journey to India, with the following route: 7/21: DC-Montreal-Munich-Delhi, 8/5: Delhi-Vancouver-Toronto-DC. As a result of this change, my initial one layover ~18h trip turned into a two layover ~26h voyage. Additionally, when booking my trip, I was asked to select and pay for my seats, as the seats were not free of charge. Once I had boarded, I realized that I had not been assigned to the seats I purchased. I contacted Air Canada about this but never received a reply. On August 4, 2019 (one day before the return flight), I received a text message from Air Canada letting me know that the AC45 return flight on 8/5 would be departing at 5.55am (although the return flight I had initially been placed on was scheduled to leave at 7.40am). Over the course of my return, the boarding gate for two out of the three flights were changed shortly before boarding, resulting in a delay for one of the flights.