| I had a conference to attend in Toronto. I was flying United and my itinerary was to fly from Hong Kong via San Francisco and then Chicago to Toronto. My United Airlines flight from Hong Kong was late to take off for over an hour and I only had an hour 25 minutes transit time. When I cleared the customs, rechecked my luggage, and ran to the gate, it was closed. After working through issues and arrival time, I was rerouted to take a direct flight from San Francisco to Toronto on Air Canada. This was my first experience with Air Canada and didn’t know what to expect. I went to the gate 45 minutes before the flight time, no one was even at the counter. The ground crew showed up around 25 minutes and didn’t start boarding until 10 minutes prior to the departure time. I immediately asked a flight attendant to fill my empty water bottle after boarding. I then found out how smart the move was. First, this 5-hour trans-border flight included no drinks (not bottled water and you had to ask before they would give you water) or food. The flight attendants’ main duty was to sell earbuds, snacks, and drinks to each customer. Thus, it took them 3 hours to reach the last row where I was. Another issue was that they sold some kind of hot snack. One of the flight attendants walked by me numerous times loudly to do heating. They did not go to the next row until the ordered food was given to the paying customer. The interior of this plane was worn with rather uncomfortable seats and entertainment programs were ancient with mostly Canadian shows. The flight attendants could not offer any arrival information, not even the general temperature range at that time of the day, and Toronto was their hometown.