Air Canada

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2338 reviews
4/10
4 star Skytrax Rating
Filter Reviews by :
Show
1/10

"Worst service ever"

(Canada)

Trip Verified | Flight delay for 12 hours (had to leave in the evening, changed to next morning), and Air Canada didn't bother to provide food and place to sleep. They said, that it's not their fault, it's because "This flight was cancelled due to crew constraints. For example, crew have a ‘duty day’ limit which means they work a maximum number of hours and one explanation could be that they reached". So, it's my fault, that's why I had to pay for hotel and food for me and my kids. Worst service ever.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteLos Angeles to Terrace via Vancouver
Date FlownDecember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"flight was closed 8 minutes before"

(France)

Not Verified | Despite arriving at the airport more than 1.5 hours before our flight and already checked in, but being stuck at the automated baggage-drop machine that did not work, we were told by a very rude agent at the desk that the flight was closed 8 minutes before - when we were stuck at the machine. We lost 2 tickets and checked bags and had to purchase 2 new tickets with 2 checked bags. The agent also provided inaccurate details on other flights out later that day, we had to look online ourselves and ended up finding a new flight way earlier than the one suggested by the rude agent. In short, very unfriendly and unprofessional staff.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteToronto to DC, USA
Date FlownJanuary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
4/10

"severely deteriorated in recent years"

(Canada)

Not Verified | I have been travelling AC business class for many years and used to love the service. Unfortunately, it has severely deteriorated in recent years despite excessive price hikes. I found the service comparable to economy now. I had delayed flight but the business class agent was not helpful to find an alternate connecting flight; I was told to use the phone to seek help. The lounge access has become a disgusting experience requiring waits in the long queues. I find that business travel with AC is not worth the money. I had most pleasant experience with Qatar in my recent travel. I am contemplating on making a switch although I would like to support my national airline.
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteMontreal to Tokyo
Date FlownOctober 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
10/10

"Had nice seats all the way"

(United States)

Not Verified | A nice flight with two stops Toronto and Vancouver. Had nice seats all the way. Food was good for airline food. Entertainment system also good for long flights.
AircraftBoeing 787
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteNewark to Hong Kong via Toronto
Date FlownDecember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

Air Canada customer review

(United States)

Trip Verified | Since it was my first Air Canada flight, I did not expect to be so professional and classy. Flight attendants were friendly and professional. Their inflight entertainment system was really crisp and had good choice of movies. Like some airlines, they had buy on board option for food. However, it was complimentary in premium economy. The only downside of Air Canada, is that for the IFE, passengers had to purchase headsets, which needs to be looked at. The inflight wifi was also not working, so they need to look at that.
AircraftBoeing 737-8 MAX
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDenver to Vancouver
Date FlownDecember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

"kindness and willingness to help"

(Canada)

Not Verified | After our cruise that ported in Miami, the flight back to Toronto with my family (me, my husband, 3 kids + mom and dad) was supposed to be at 9:00pm. We got to Miami Airport at around 9:30am. As you can already tell, this would've been a crazy long wait, especially with 3 young kids. We looked for things to do, and places to eat as to not get bored. Around 10:30am, my husband asked an Air Canada employee where the Air Canada lounge is so we can kill time as we wait for our flight. As my husband was walking away, another employee told us that there are 4 seats available on the 11:30am flight. We then asked my mom and dad if they would like the earlier flight so they do not need to wait for 8+ hours. As we ready their luggages, the staff looked for us to inform us that there were cancellations and we could now all be accommodated. He then worked his magic to make sure we are all seated together. It may be just another day of work for him, but his kindness and willingness to help out shows us that he loves his job.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteMiami to Toronto
Date FlownDecember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"I had an excellent trip"

(Canada)

Trip Verified | I had an excellent trip with Air Canada on this flight. While there was initially quite a bit of confusion (as for some reason Aer Lingus - who flew the DUB-LHR first leg - wasn't able to see the Codeshare flight), when I called Air Canada the employee on the phone was extremely helpful. They were able to reissue my ticket so that Aer Lingus could see it, and the Air Canada and Aer Lingus employees directly spoke to each other to ensure I was able to get onto the flight as planned. Boarding in LHR was very efficient and was done on time, and the service in the air during the LHR-YYC flight was absolutely excellent. The flight crew was attentive, pleasant, and very caring. The food quality was excellent, and service was very timely. The Business Class seats on the 787-9 were clean, and the in-flight entertainment system was phenomenal (with a very large and highly responsive touch screen). Unfortunately due to the confusion regarding my first leg with Aer Lingus, it appears my bags did not get checked all the way to YYC and instead were sent to the carousel in LHR. When I arrived at YYC and spoke with Air Canada staff there, they were able to immediately let me know where my bags were, and they were delivered to my house the next evening. If it had not been for this baggage issue I would have rated it a 10/10. However, I must commend all of the Air Canada staff who I dealt with throughout this journey, as they were all extremely kind and helpful. I am uncertain as to whether the baggage/flight booking issue was related to Aer Lingus or Air Canada, but that would be the only area for improvement from my perspective.
AircraftBoeing 787-9
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteLondon to Calgary
Date FlownNovember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

“flight attendants were friendly”

(Canada)

Not Verified | Both this trip home and my trip to Mexico were excellent. The flights left on-time and arrived early. The seat was comfortable and I really enjoyed the IFE. It made the flight pass by very quickly. All the flight attendants were friendly. The meal and beverages were tasty and our flight attendant was with us many times to ensure all was going well and whether we needed something. My only suggestion is the Air Canada provide wifi on their 737's. It was an excellent conclusion to a memorable conclusion and look forward to flying with Air Canada again...thank you!!
AircraftBoeing 737 Max
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RoutePuerto Vallarta to Vancouver
Date FlownDecember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

“did not like my experience”

(Canada)

Trip Verified | I checked in online via app and selected window seat but when I got to the airport and dropped my checked in luggage the csr changed my seat to aisle seat! And to the worst seat on the aircraft 12C. She didnt asked me if I wanted to change seats or if I wanted window or aisle she suddenly gave me a new boarding pass. I am aware the I was put on an emergency exit and fit enough to handle those exits door. I did not like my experience.
AircraftBombardier 700
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteAtlanta to Toronto
Date FlownDecember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
9/10

"flight staff was great"

(Canada)

Trip Verified | The flight staff was great to my destination, there and back, and made the flight enjoyable. Diet cokes and food was great, and good movies. I would consider flying again.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteVancouver to Cancun
Date FlownNovember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes