✅ Trip Verified
| OK so I’m getting senile. Back in 1972 I vowed I would never fly with Air Canada again but, stupidly, this year I decided to use them on a short sector. I received, shortly before I left for the airport, a text message telling me not to forget my flight, to Halifax, so I went to the airport. When I went to check in, and before the woman who was handling the desk I was going to use, could say anything, her next-door colleague announced in a loud voice that the flight had been cancelled. As the aircraft was to come from Halifax, some 2 hours away, someone should have told the computer to send me a message telling me that. This is where Air Canada customer handling came to the fore – come back at 20.30 and we will get you on that flight. I explained I had 3 more connections that day. Whilst one of the two check-in staff made an effort to sort out the problem the other indicated she could not care less about our problem. Due to that I had to pay full fare on WestJet for both my wife and self. It should be said the contrast could not have been greater the check-in lady to whom I spoke bent over backwards to help us – Thank you WestJet! I have told my wife if I even think of Air Canada again to have me certified.