Air Canada

Not Verified | Just flew Vancouver to Bangkok direct. We were an hour late leaving but that's pretty usual these days. Seats were comfortable, entertainment system was good. Service was good, food was decent. No issues with the flight overall. Price was pretty expensive tho.

✅ Trip Verified | Trying to fly from New York to Toronto for the second day today. Agents are very unhelpful and the airline 24/7 call service is not reachable (they said it doesn’t work). They said that hotels won’t be provided and compensations not rewarded if we purchase somewhere else to stay and the best is just to sleep in the airport. We were provided voucher each for 10$ (it’s worth of 2 water bottles in this airport). We didn’t even get a sorry or something. This trip is a disaster.

✅ Trip Verified | Tried booking 3 tickets on Air Canada website which said an error has occurred. My card was charged but I did not receive a valid ticket number. The reservation temporarily appeared but also later disappeared off my account. No response from Air Canada - where is my tickets or my money? I tried calling and emailing Air Canada with no response.

✅ Trip Verified | Flew Business Class with my wife from Dubai to Miami via Toronto. Arrived in Miami on 22nd December 2022 but Air Canada had lost both of our bags. We completed a lost bags form and were told we'd be contacted within 24hrs. Problem was that we were going on a cruise to the Caribbean departing on 24th December. On 23rd December the bags were no where in sight so we made the decision to go and buy new clothes. Three days into the cruise we were told by Air Canada that our bags had arrived in Sao Paolo. When we checked in at Miami airport to return to Dubai our bags were given back to us. I have registered a compensation claim as we spent USD 3k on new clothes and luggage but received no response. I will never ever travel with Air Canada again.

✅ Trip Verified | Besides losing my baggage, I arrived 5 hours late to the final destination. After filling all the reclamation and refund forms (process Air Canada definitively does not make easy if you are not living in Canada or the US), I never got an answer, even after almost 2 months.

✅ Trip Verified | Air Canada is the only airline flying non-stop from North America to Bangkok and this route appears to be a winner for them. The flight left on time late in the day and arrived in the early morning. Standard pod-style seating in the business class which allows one to sleep comfortably on this long (almost 16 hour) flight. Meals were very good, an area in which AC has made significant strides. I opted not to have a large meal immediately after take-off, but rather after sleeping, which was accommodated. This airline has an excellent selection of films in a number of different languages and from a variety of countries. Cabin crew was attentive. All in all, a very positive experience.

✅ Trip Verified | Bereavement Policy is a scam. First sentence of their bereavement policy is "Our bereavement policy offers reduced fares and the flexibility you need during a difficult time." But when I called customer support after I booked through bereavement policy they said they do not guarantee the lowest rate for bereavement fare. It's disgusting that I have to provide all this info to them (death certificate, info on funeral) and what do I get? An extra bag of peanuts for my troubles? I'm flying to Halifax instead of my actual destination of Charlottetown as it is $1000 round trip vs $1800 and then I look up a rates for round trip to Halifax on my own afterwards and what do you know $900, all the same days.

✅ Trip Verified | Consistently no coffee on flights. This is not the first time it happening, I would say In my last 10 trips I have only been given coffee once. The more frustrating part is you are told “coffee maker is broken” or “we are brewing a fresh pot and will get back to you” never to receive or be offered an alternative. It’s frustrating, if you are not going to provide it just say so! Secondly, I was charged for a seat that I did not order, but couldn’t receive my boarding pass without paying for it, told to apply for the $ return online and given a website. Did so, received an acknowledgement that the request received and then that was it. probably costs about .30 cents to provide your customer a coffee, and to charge for a seat is ridiculous in the first place, but who knows maybe my $40 will break your bank Air Canada.

✅ Trip Verified | I flew on Air Canada from Montreal to Bridgetown via Toronto. Normally I don’t really recommend flying with Air Canada but in this case I really enjoyed it. Total flight time including connections was around eight hours but everything went smooth. The flight attendants were very nice and caring. The food selection was very broad and surprisingly for the first time ever there was no delays on both flights. at the end, I really enjoyed our family time in Barbados. If you want to take it easy flights, I recommend flying with Air Canada.

✅ Trip Verified | After a multi-year hiatus from flying Air Canada due to poor past performance, we we absolutely astonished. This is not the Air Canada of yesteryear; this felt like a brand-new airline. Gate agents were smiling, in-flight team was excellent, seat pitch was fine and seat comfort excellent, even for my 6’2” frame. Food was excellent and well-priced. IFE was superb and the Thales multi-featured moving map is outstanding. Great job AC.