Air Canada

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1624 reviews
4/10
4 star Skytrax Rating
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3/10

"disgusted with the way the flight attendants are on the flight"

(Canada)

Trip Verified | I am absolutely disgusted with the way the flight attendants are on the flight. Very rude. My concern is the following. 1) Empty plane - meaning all business class and first class had very minimal seats taken. I have Multiple Sclerosis and have zero feeling in my right leg (needs to stay straight or else I will cramp). I had spoken to Air Canada on the phone and they said to me to speak to the attendants when the plane is fully boarded and if there is any space they will move you up. They said. No Sir. You did not pay for any upgrades so we cannot move you up to the empty seats. What a joke.
AircraftBoeing 787-9
Type Of TravellerSolo Leisure
Seat TypePremium Economy
RouteToronto to Kingston
Date FlownOctober 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"They are delayed every flight"

(Canada)

Not Verified | I have been on multiple flights with Air Canada in the last 3 months. They are delayed every flight. Either I’m the most unlikely passenger in the history of air travel or this is symptomatic of a poorly run organization.
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteToronto to Philadelphia
Date FlownOctober 2021
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
3/10

"Most of the staff are rude"

(United States)

Trip Verified | My flight was canceled numerous times after purchase. Last change was made while I was in the air, coming from Los Angeles to Toronto. By the time we landed in Toronto, we were told flight to Halifax had left. We had to search and pay for overnight lodging which was not easy as most hotels were already booked. Next morning we went back to airport and finally made it to Halifax where we missed the wedding we were here to attend. Upon arriving Halifax airport, our luggage was missing; taken by another passenger even though the airline stated our luggage would have been secured. Most of the staff are rude, has no regard for other people's feelings or properties. Worst and most expensive trip ever.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteToronto to Los Angeles
Date FlownOctober 2021
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
7/10

"ruined by unhelpful onboard crew"

(Germany)

Trip Verified | Very good product ruined by unhelpful onboard crew. Excellent website, clear flight info and updates, OK checkin, good boarding, excellent newly refurbished aircraft with very comfortable premium economy seating, good cabin ambience, minimum but informative announcements from the cockpit, nice meal and nicely presented on the tray with proper cutlery etc. and large clear personal TV with OK selection of media. The Montreal based onboard crew were ruined by the behaviour of some of the crew even when addressed in fluent first language French. Service on a 8 hour gate to gate flight amounted to 2 very brief per functional pass throughs with zero regular cabin checks. Crew were mostly in front and back galleys conversing in “non-Covid” close proximity. What really stood out was how aggressive the crew was. Tons of Corona related announcements and edicts. Bring your own drinks and snack even when in Premium Economy.
AircraftA330-300
Type Of TravellerCouple Leisure
Seat TypePremium Economy
RouteLondon to Toronto
Date FlownOctober 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"I was truly disgusted with the service from the airline"

(Canada)

Trip Verified | I am a fairly frequent solo traveler (3-5 flights per year at a minimum) and this was the most disgusting experience I have had with an airline from the cancelation 7 hours before my flight in the middle of the night to the 24 hours delayed arrival to my destination. I had a flight booked for Sunday, August 29th, 2021 scheduled to depart at 7.00 am. I was in town for a wedding and this flight was a one-way direct flight from Halifax, NS to Toronto, ON. At 11.00 pm I received an email from the airline notifying me my flight was canceled "Due to weather". I called Air Canada to rebook my flight and after waiting on hold for 2 hours I got through to an agent who would only rebook my flight if I paid an additional fare. He advised me if I wanted another flight for the next day I could get on an 11.00 am flight for an additional $600 or a 7.00 pm flight for an additional $300. This is in addition to the $400 I paid for the initial flight. After much back and forth I requested a supervisor at which point he transfers me through, the supervisor introduces himself, and as I begin speaking he proceeds to hang up on me. I was infuriated as it was late at night and I had nowhere to go and no flight for the next morning. The next day, I call the airline back in the morning (attempting to get someone who would put me on the 11.00 am flight without charging double the amount of the original ticket). I was transferred several times, and on the phone for a total of 5 hours before securing a flight that evening at 7.00 pm and was required to pay the amount of the original flight and they said they would refund the initial ticket (total paid before a refund is not $800 for the flight that was $400 when purchased 2 months before the flight). However, my flight was now scheduled to go to Newfoundland overnight and then in the morning depart to Montreal then Toronto for my final destination. The agent on the phone advised me that when I arrived in NFLD they would be able to help with the hotel situation. I ended up having to pay for the hotel out of pocket ($150 for the hotel + the $800 for the flight = $950 trip so far) when I arrived at the airport because the agents had no idea what I was talking about. Finally, the next morning at 9 am (26 hours after my regional flight and $950 dollars later) I arrive in Toronto. When I get here, not surprisingly, my bags did not make it. They were delivered to my location a day and a half later. I wanted to leave this review to share my experience with Air Canada. I was truly disgusted with the service from the airline, the fact that it is incredibly challenging to speak to anyone, the fact that Air Canada treats its clients as numbers, and the fact that this conglomerate is a company solely focused on making money and has little care about the people affected on their flights. Things may seem okay with this airline when nothing goes wrong (which is seldom) but when it does go wrong, expect your trip to cost more and to spend hours online trying to talk to someone.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteHalifax, Nova Scotia to Toronto, Ontario
Date FlownAugust 2021
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
9/10

"Overall good flights and service"

(Canada)

Trip Verified | An early morning departure from Penticton, BC, check in staff very good and checked in quickly. Flight good and onboard staff pleasant, short flight so not much service offered or expected. The Q400 was an all economy flight but seated in row 2. Vancouver layover good, the lounge not back to pre-covid offerings yet, staff pleasant. Flight from Vancouver on the 787 Signature Class, the boarding was a bit delayed with no explanations given, boarding ok. Service onboard very good and the breakfast done very well and no complaints. Staff efficient. IFE worked well, pleanty of choice for the length of flight. Seat comfortable. As it was a daytime flight I did not use the flat bed but bedding was provided. Layover in Toronto 4 hours in the lounge, again not back to pre-covid as far a food options go. This lounge could use a make over as it is getting a bit tired. Last flight 737 Max, staff very good, food and beverage service good IFE worked well. Overall good flights and service from Air Canada on this trip.
AircraftQ400 / Boeing787-9 / 737 Max
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RoutePenticton to Halifax via Vancouver and Toronto
Date FlownSeptember 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"This is the worst experience!"

(United States)

Trip Verified | Air Canada customer service is the worst I have ever seen. I have a flight back to the USA for October 2. They changed it from 12.30 am to 12.25 am and asked me to confirm. When I go the the link to confirm it says call Air Canada, when I call them it says I should wait two hours to talk with an agent. I tried several times and could not talk to an agent to only confirm the 5 min change in my flight! I tried their website and there is no way to confirm! This is the worst experience! I am worried if I could not confirm I encounter a problem to go back to the USA.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteVancouver to Washington via Toronto
Date FlownSeptember 2021
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
2/10

"service on the flight was abysmal"

(Canada)

Trip Verified | I flew from Frankfurt to Vancouver and then Vancouver to Kelowna. The Vancouver to Kelowna flight turned around and went back to YVR. The people waiting for me were not informed of the turnaround until I was back in YVR. I was put in an OK hotel and given $20 for food. I am told by the people waiting for me that AC service in Kelowna were rude to my hosts and provided no information. Besides that the service on the flight was abysmal. If there is an alternative, take it.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteVancouver to Kelowna
Date FlownAugust 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"My flights were delayed 4 times!"

(United States)

Trip Verified | My flights were delayed 4 times! All of my trips! On the way to Canada my both flights got delayed for 30 and 40 minutes and again AC7557 from Halifax to Montreal had a 35 minutes delay. I had transfer in Montreal to Chicago, AC 7597 and again 1 hour delay! I will never fly with this airline again!
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteMontreal to Chicago
Date FlownSeptember 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"baggage is lost since Aug 20"

(United States)

Trip Verified | The worst customer service ever since I booked the tickets until now, one of my baggage is lost since Aug 20 until now I spent my whole stay without my baggage and came back to the states and every time I try to reach out to customer service either their phone number has a voice message to call back later due to lack of customer service person or I have to stay on hold for over 90 minutes and the customer service are not qualified to resolve the issue, I was promised to get a call from a supervisor within 24 hours since Thursday 09/09/2021 and looks like they do not have supervisors to resolve my issue.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteNewark to Cairo via Montreal
Date FlownAugust 2021
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no