Air Canada

✅ Trip Verified | The worst airline. The hardest part about travelling as a Canadian is having to constantly be handcuffed to Air Canada. The service is terrible, the in-flight services are nonexistent, the prices are high, and the only thing they're consistent with is delays. Had they not been bailed out they would have gone under years ago. I've gotten better service and in flight amenities flying regionally in Africa.

✅ Trip Verified | The attendants sat in the last row chatting and never told us any information. My companion had moved seats and was lying across two seats sleeping and when we started descending, they never told her to return to her seat or buckle up. I had to tell her. There was no welcoming, no emergency instructions, no snacks, no water, nothing. The worst part is that they lost one of my bags and 8 days later I still do not have it returned. There is a trace started but zero results. I called to inquire and the person I called barely spoke English when I selected English from the menu. There wasn't the standard ports for using headphones so I was unable to view movies.

✅ Trip Verified | Air Canada should be embarrassed for their truly terrible experience. Every interaction I experienced with them was the worst, most unprofessional service I have received. We were to fly from Seattle to Montreal then to Barcelona. We arrived to the airport at 5AM for our flight and it was to leave at 7:50AM. At 7:30AM they started boarding and then promptly stopped due to a "mechanical issue" They delayed the flight by 30minutes, then an hour, then another hour, then 4 hours, finally at 1:30PM they announced cancellation. Through out the delay process, the AC employees would abandon their gate instead of helping answer questions or help us rebook our connecting flights that we were missing. When they were there they would say "we can't talk about that flight until X time" Every time they announced a new delay, we waited in long lines to get service and rebook our connections over and over again. We spent 30 minutes waiting in a line, only for everyone to find out this was just a line for food vouchers! The manager said "I made an announcement about what line to stand in" but no one heard it. People were crying and fighting in line! The AC customers were actually doing more of the communication than the AC employees were. Further more, the food vouchers we were provided would not be accepted by any of the airport restaurants because there was no number to enter into a POS system to close out the sale. Once the flight was cancelled we were told by the gate manager that we would receive $700 in compensation per ticket for the delay. AC rebooked us on a flight with an 8 hour lay over in Dublin. In total, our delay was 15 hours to our final destination in Europe. This delay could have been much shorter had AC cancelled the flight hours earlier and rebooked us all appropriately. When I got home, I filled out a claim for this compensation that was promised to us. It said AC would take 30 days to review it. Less than 24 hours later, I'm already denied. So, I called the customer service line who told me he would escalate to management and I would receive a supervisor call by 9/1. I kid you not, 1 HOUR later I get an email saying that my claim is still denied but they would offer me a $300 credit. Furthermore they did not address my issue about the fact that I had not received my $200 refund for seat selections on the cancelled flight that never occurred. I replied to the email and asked them to please call me. I call again a few days later and a rep tells me that it's protocol to email first and that they will still call. She said to reply to the email and I'll get a supervisor call soon. Finally after 3 weeks and no replies, I call again and speak with a customer service rep who now tells me that customer relations doesn't take phone calls and that both of the other reps have misspoken. I asked how I can speak to a manager about this and she said that I can't because they consider my claim closed. She said she was the highest rep I could talk to even though she claimed she was a "reservation agent" I told her this was unethical customer service and totally unreasonable. She ACTUALLY said she agreed with me.

✅ Trip Verified | Air Canada has really dropped the ball on providing quality service. We went from a selection of pyjamas business class full horizontal pod Seat and multi course meal on Qantas to basic Seat, not lying down, small TV screen, loud cabin, inedible food, terrible ear buds such that we couldn’t actually hear the movie over the cabin noise for a business class paid ticket for over 5 hour journey. The staff were lovely but they could not redeem the poor materials they were stuck with. Air Canada should either spend money to compete or give up offering Business Class that is %#^*. Very Disappointing. We will not fly again unless there are no other airlines on a route we need.

✅ Trip Verified | My husband pre-paid for my food and it was horrible. The food was cold and the fly attendant just handed out the food to me without any courtesy. it is very sad because the service really was awful, the tickets were extremely expensive and we all deserve better service and treatment. Air Canada used to be a lot better.

✅ Trip Verified | Boarding completely messed up and delayed for any good reasons. No explanation. Lost the baggage at the airport and no information available. We contact several time the company. Go back to the airport and nothing move. After 3 days they are not able to know where the luggage are.

✅ Trip Verified | This is the absolute worst airline I have talked with. They treat Active duty military horribly, the service ladies at the front desk of Nashville airport (06:54 Mon, Sep 4) were extremely rude and did not want to help me in my case. The day prior to flights being changed for my fiancé the workers had a horrible attitude and did not make things easy to change flights. They did not issue gate passes for military families, they told me to go find an airport manager.

✅ Trip Verified | Never will I fly again with this airline. Due to the delay I missed the connector (2 hours to late, Toronto to Zurich). Also I had to wait over 1 hour for my baggage.

Not Verified | I booked a flight from Cancun to Calgary in early August 2023 using Aeroplan points. Yesterday, I received notification that my flight was changed from a direct flight in business class on Nov. 16th to a one-stop flight, in economy class on Nov. 17th. There was no specific reason given (though unforeseen conditions were mentioned). This is unacceptable. I expect, under these circumstances, to be booked with another airline, which had a direct flight that was perfect for my itinerary. So, I called Air Canada and, after a 4-hour wait, was told that I couldn't address the issue because it was an Aeroplan issue. Unacceptable, even if at the corporate level they are distinct. I was "connected' with Aeroplan. After a one-hour wait I gave up. There was, at that time, no "call back" option. Next morning, I tried again before sunrise. The automated system was cumbersome and of poor fidelity. I was rejected once. Tried again. This time, I at least had a "call back" option. So, as has been the case in the past, I would rate Air Canada as agonizingly bad when it comes to resolving flight issues.

Not Verified | Worst business class we have flown. Poor service, appalling food, worn seats. 10 passengers still to go and the lamb choice no longer available. Attendants looked like they didn't want to be there and took ages to respond to requests for water or snacks