Air Canada

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2371 reviews
4/10
4 star Skytrax Rating
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4/10

"let down by the service"

(Australia)

Trip Verified | Did this flight last July, and was really let down by the service. The flight crew didn't pay much attention to simple requests from other passengers in my seating area. We had an unexplained delay of about 2 hours flying out of Dallas, and ended up arriving in Toronto airport after 1 am in the morning. IFE and food/drinks on board were barely passable. Do not recommend.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDallas to Toronto
Date FlownJuly 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
5/10

"Service was average"

(Australia)

Trip Verified | Flew this route last year. Service was average and the food options were just ok at best. There was some delays at Toronto airport before boarding. The crew for Air Canada weren't really helpful on the flight and quite non-attentive to simple requests. Didn't have much options for airline choice, as for this particular day, it was either Air Canada or United. Only recommend using Air Canada if there's no other options, or if you can get a discount.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteToronto to Los Angeles
Date FlownJune 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
2/10

"The service was terrible"

(United States)

Trip Verified | I purchased a Premium Economy ticket and was very disappointed. The service was terrible without a smile. There were no dedicated toilets and the ones we had to use from Econom) were filthy. My food was terrible, no vegetarian options for the main meal. For breakfast there was no eggs or fruit, just yogurt and a wrapped cake. There was no leg room, even though we booked the first row. The blinds were not closed during sleeping so whenever someone opened them, it woke everyone up. There was almost no service and nothing different than the Economy class. When we arrived, no one said "good bye". The crew were just talking among themselves ignoring us.
Type Of TravellerCouple Leisure
Seat TypePremium Economy
RouteVancouver to London
Date FlownApril 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
2/10

"Flight was late by nearly 2 hours"

(Canada)

Trip Verified | Flight was late by nearly 2 hours. The attendant spent an hour asking passengers near the gate to check their carry-on bags since there wasn't enough space, and threatening that if we didn't have enough volunteers all passengers would need to check their bags, "no exceptions". How is that the fault of passengers that you don't have enough space? When it was time to board at the gate, the attendant called everyone in a disorganized fashion, and not acknowledging the fact that the gate next to them had just called passengers too. It resulted in a big bottleneck, and nobody could reach the gate because it was so crowded. We almost didn't make it on the flight. Big mess.
AircraftA320
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteToronto to St. John's
Date FlownApril 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Awful experience overall"

(Canada)

Trip Verified | Faulty website and terrible customer service. I bought an additional checked bag online. However, that information was not available in the airport system and the agent told me “no you have not paid for it.” After I showed them the email receipt, they had to manually add it, and as I only had an email receipt and not a paper receipt, I had to keep unlocking my phone for the agent to manually add it. Which caused further delays during the check in process. The agent also had a very rude attitude towards me. During check in, when I have trouble lifting such a heavy bag, there is usually always an agent there to help with it. However, when I was having trouble lifting the 50 lbs bag and asked if anyone can give me a hand, the agent mentioned, “no our insurance doesn’t cover it.” I also reserved an aisle seat during the online check in process. However, my boarding pass had a window seat. Customers should not be offered a service that cannot be provided. The website mentioned inflight WiFi but no WiFi was provided. The seat had very little leg room and I’m only 5’1”. Awful experience overall.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteCalgary to Vancouver
Date FlownMarch 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"worst long haul flight"

(United States)

Trip Verified | The worst long haul flight I've ever taken. Started with Air Canada not updating about delays in Toronto due to the food service strike. They waited until the flight was supposed to take off then said it would be a 30 minute delay. Every 30 minutes they repeated the process until we boarded 3 hours late. While other airlines were automatically issuing food vouchers to waiting passengers, Air Canada told everyone on the intercom to "go buy your own food" then delayed us for 3 hours anyway! On the plane, the flight attendant was scoffing at me for wanting something simple like water or to switch a seat because there were many empty rows.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteToronto to Narita
Date FlownApril 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
9/10

"definitely fly with them again"

(United States)

Not Verified | I recently flew with Air Canada and experienced very comfortable seats, nice movie choices, pleasant landing in both Delhi and Montreal airport. First leg did not have wifi, nice value for money, food was delicious, the aircraft was clean and properly maintained. We will definitely fly with them again.
Type Of TravellerFamily Leisure
Seat TypeBusiness Class
RouteLos Angeles to Delhi via Montreal
Date FlownMarch 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

“terrible service from Air Canada”

(Malaysia)

Trip Verified | Me and my sister had a flight on 4th April from Toronto to Kuala Lumpur (KL) where we have 2 stopovers, one at Montreal and another at Dubai. The flights to Montreal were delayed at first and then cancelled due to a snow storm in Montreal. So we requested if they can rebook from Toronto to Dubai since flights to Montreal are all cancelled and even if we make it to Montreal not sure if we can able to get a flight from there to Dubai. We waited at the service counter for almost 2 hours since the flight from Dubai is under Emirates and they need some time to check something. They rebooked a different ticket saying that the other ticket from Dubai to KL is still valid. So, we flew to Dubai and had to book a last min hotel since we were going to be there for 12 hours. We checked in 4 baggages and out of 4 we managed to get 3 baggages saying one has already transited to Dubai. When we were trying to check in the luggage, we were told can't check in till we get the other 1 baggage. I literally had to go up and down and finally one of the guy told the other staff that they just have to untag it and give a new tag. The airline staff system knowledge are very bad and seems like only a few staff know what they're doing and others have zero knowledge. Later, we were not able to board our next flight from Dubai to KL (we were already at the gate entrance to get into the plane) because our ticket says that the ticket is cancelled. Apparently, the staff who did the rebooking didn't update the system and even Emirates can't help us since AirCanada made the changes. We called the AirCanada customer service and after an hour we managed to get another flight. So, we had to wait for 10 hours at Dubai airport for the mistake that they had done. We wasted around 15 hours due to this hassle. I can understand if the flight was cancelled due to a cause of nature but it's the staff's work ethics and efficiency is what I can't accept at all. Also, there's no compensation given due to this. A terrible service from Air Canada.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteDubai to Kuala Lumpur
Date FlownApril 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"refuses to move my flight"

(Australia)

Trip Verified |   I need to push back my return trip by 2 days and the airline refuses to move my flight, not even for a fee. I get that I have the restricted Economy Basic fare but I offered to pay for the upgrade to the more expensive ticket. Customer service was poor and rude to me. Told me "if I was you and booked expensive flights I would read the Terms and Conditions better".
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteSydney to New York via Vancouver
Date FlownApril 2024
Value For Money 12345
no
1/10

"have been in airports for 15 hours"

(Canada)

Not Verified | Had an 8 o'clock direct flight from Miami to Montreal. The flight was first delayed by 8 hours then cancelled completely. They switched us for a flight with a layover in Toronto. From then on they gave us vouchers for food at Miami, but no restaurants would accept them because Air Canada was not paying the restaurants afterward. The flight from Miami to Toronto was on time, but the flight from Toronto to Montreal was delayed. I'm currently writing this review while waiting for my plane. I have been in airports for 15 hours for a 3.5 hour direct flight I paid.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMiami to Montreal via Quebec
Date FlownMarch 2024
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no