Air Canada

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1545 reviews
4/10
4 star Skytrax Rating
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1/10

"I missed the boarding call"

(Canada)

Trip Verified | In December 2019 Air Canada cancelled my return ticket home while I was in Colombia. The return ticket included one domestic leg (Cartagena to Bogota) then two more legs, first to Toronto and then Vancouver. I missed the boarding call for the third leg of my incoming ticket so Air Canada, without even contacting me, cancelled all three of my flights home. After I missed my final short flight from Bogota to Medellin, I purchased another ticket from Latam Airlines, the local carrier for my last flight. I spent six days using international minutes trying to reach Air Canada from Medellin. I tried everything under the sun to get a human voice on the line. Finally a friend of mine in Canada reached them, and after two and a half hours, got my flights home (the ones I’d already paid for) reinstated for $150. The money is the least of my concerns. The fact that Air Canada was unreachable is unprofessional. Air Canada also left my luggage in Toronto and took their sweet time getting it to me.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBogota to Vancouver via Toronto
Date FlownDecember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"give me a credit voucher only"

(Canada)

Trip Verified | Air Canada cancelled my original booked flight return August 16th ticket and suggested I fly out 4 hours drive away as they have cancelled my flight. I asked for a refund and they refuse. Said will give me a credit voucher only. They changed my flight and will not return my funds as there offer is not reasonable. I will be out of pocket to get a hotel in London England, and train tickets to get down to that London airport. I am in Northern England for a wedding the later part of my trip before returning home. It’s the customer service and lack of empathy from the customer service and the company. Calls keep getting disconnected after waiting for hours on hold. There customer relations returns your emails with the most generic email. Along with not answering private messages on FB.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteToronto to London
Date FlownMay 2020
Value For Money 12345
no
1/10

"credit for future use"

(United States)

Trip Verified | Air Canada refuses to provide refunds even though they cancelled my flights. I have no option other than them giving me a credit for future use. I don't recall agreeing to this and am disputing with my credit card company.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteNew York to Montreal
Date FlownApril 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"unprepared for Covid-19"

(Canada)

Trip Verified | Horrible customer service and completely unprepared for Covid-19 crisis. Instead of setting up an easy online portal to deal with Covid-19 related requests like other airlines, Air Canada decided to make it's customers jump through hoops to get a refund or a credit towards another flight. Although I've cancelled my flight for May and have received confirmation that my cancellation request has been received, I was emailed a copy of my tickets because the airline thought I was still going. Now I have no idea what the status of my refund/credit is because it may take up to 120 days before I hear back from customer service.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteCalgary to Halifax via Toronto
Date FlownJune 2019
Value For Money 12345
no
10/10

"staff were great and very pleasant"

(Canada)

Not Verified | Departed Toronto to London on December 12, 2019 morning flight and returned London to Toronto on January 1, 2020 AC 857. I have to say check in, boarding process, in flight on all flights were well organized and quick, all staff were attentive when needed but left you when needed. All staff were great and very pleasant. We fly Air Canada regularly and sometimes things go wrong these are usually out of control of the staff and our experience is they are always professional and friendly. Air Canada you know your business keep doing what you do as you are good at it!
AircraftBoeing 787
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteLondon Heathrow to Toronto
Date FlownJanuary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
6/10

"Ida’s care and hard work"

(Canada)

Not Verified | I am writing a review about a agent at the ticket counter. Her name is Ida. My ticket didn’t go through the night before when I purchased it on line and the next morning westjet has told me unfortunately had no more flights available. I went to Air Canada counter and Ida worked for a very long time to get me to Winnipeg that day. You see my dad was not doing well and was given only 48 or more hours. Because of Ida’s care and hard work I was able to get to Winnipeg then drive up to Swan River and made it to see my dad that evening. He then passed away during the middle of the night. So I am so grateful and thank full and if anyone knows Ida from Kelowna airport Air Canada please let her know.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteKelowna to Winnipeg
Date FlownMarch 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"Avoid Air Canada because you can’t trust them"

(United States)

Not Verified | Air Canada refuses to refund cost of the ticket for which they canceled both legs. Outbound flight was canceled and inbound flight was rerouted and delayed. Air Canada refuses to refund the cost of the ticket and wants to issue a credit with the airlines. With very limited flights, costly fees, and such terrible customer service I refuse to accept the credit and will dispute the charge with the credit card company since I feel Air Canada is not honoring the ticket which was purchased in November. I had also purchased a ticket for my son on the same flight out but with a different airline, and that airline issued a refund with no hassle. Avoid Air Canada because you can’t trust them.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteLos Angeles to London
Date FlownApril 2020
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
2/10

"I cannot get a refund"

(Canada)

Trip Verified | My flight in October 2019 from Toronto to London was cancelled at the last moment and I had to pay 80 dollars for a bus back to London. I have been trying to get compensation and a refund since then and got a email saying I cannot get a refund.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteToronto to London
Date FlownOctober 2019
Value For Money 12345
no
8/10

"the seats were comfortable"

(Canada)

Not Verified | We had westjet cancel our flights so we booked on Air Canada. Kahului airport is old and needs renovations, we waited an hour to drop our bags off. The staff were very kind though. Seriously Air Canada one queue for two fully loaded aircraft. We got through the nightmare that is security but that’s not air canada. The plane had a brand new livery on it but the interior had not been renovated, but the seats were comfortable and had leg room. There was no service due to covid-19 but we expected that. Air Canada’s IFE is top notch though for selection. We got there though and it was not terrible definitely a decent option.
AircraftA330-300
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteMaui to Calgary
Date FlownMarch 2020
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"flight does not count as canceled"

(United States)

Not Verified | My wife and I were going to have our honeymoon in St. Lucia. Flights into St. Lucia were canceled due to the COVID-19 scare. Our travel involved Air Canada, American Airlines, and Airbnb. American Airlines and Airbnb gave full refunds without any questions and no hassle. Air Canada was a completely different story. Air Canada was willing to work with me to receive a refund for a flight that no longer exists. According to the employee I spoke with, the flight does not count as canceled because it was canceled more than 48 hours in advance. So the flight that I bought the ticket for no longer exists, but according to Air Canada, the flight was not canceled. This was a very eye-opening experience.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
Date FlownApril 2020
Value For Money 12345
no