Air Canada

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1327 reviews
4/10
4 star Skytrax Rating
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3/10

"The plane was old "

(France)

Trip Verified | Montreal to Paris. 4hrs+ flight delay and they didn't apologize at the boarding gate. The plane was old and uncomfortable, with the IFE remote control located in the armrest of my seat . Catering was the worst I had.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMontreal to Paris
Date FlownJune 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"lost our luggage"

(United Arab Emirates)

Trip Verified | We flew Dubai to Montreal and then Montreal to Porto with Air Canada rouge. Air Canada lost our luggage on both flights ways and couldn't tell when it would be delivered. I fly regularly for business 20-30 times year and have had my luggage lost once in the last five years. There always seem to be problems on AC last time we flew they cancelled a flight and we were stuck in Toronto. Canada deserves better.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteMontreal to Porto
Date FlownJuly 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"vowed I would never fly with Air Canada again"

(United Kingdom)

Trip Verified | OK so I’m getting senile. Back in 1972 I vowed I would never fly with Air Canada again but, stupidly, this year I decided to use them on a short sector. I received, shortly before I left for the airport, a text message telling me not to forget my flight, to Halifax, so I went to the airport. When I went to check in, and before the woman who was handling the desk I was going to use, could say anything, her next-door colleague announced in a loud voice that the flight had been cancelled. As the aircraft was to come from Halifax, some 2 hours away, someone should have told the computer to send me a message telling me that. This is where Air Canada customer handling came to the fore – come back at 20.30 and we will get you on that flight. I explained I had 3 more connections that day. Whilst one of the two check-in staff made an effort to sort out the problem the other indicated she could not care less about our problem. Due to that I had to pay full fare on WestJet for both my wife and self. It should be said the contrast could not have been greater the check-in lady to whom I spoke bent over backwards to help us – Thank you WestJet! I have told my wife if I even think of Air Canada again to have me certified.
Type Of TravellerCouple Leisure
Seat TypePremium Economy
RouteSt. John's to Halifax
Date FlownJune 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Well done again AC"

(Canada)

Trip Verified | My flight from Montreal to Vienna was delayed and wasn't going to be leaving until the following morning. This caused me to miss my bus from Vienna to Munich which cost over 100 euros. I spent 9 hours in the airport waiting. They didn't do anything but give me a coupon to use with Air Canada. I'm never going to use it as I never want to fly Air Canada again. I'm now on my way home from Vienna and my flights been delayed an hour and a half causing me to miss another ride so I will have to get a hotel for the night in Vancouver as I live 2 hours drive from the airport. Well done again AC.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteVancouver to Vienna via Montreal
Date FlownJune 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"flight was cancelled"

(Canada)

Trip Verified | Barcelona to Vancouver via Montreal. My dad was supposed to be home yesterday but his flight was cancelled and he had to spend the night at the airport. The phone lines had very long holds of over and 90 minutes if you could actually get through. After waiting an hour and a half on hold my mom was disconnected. Rather than teaching staff how to deal with tired and frustrated people waiting they simply sent in armed security guard and threatened to arrest anyone who was rude to Air Canada staff. I just want my dad to be home. I am still waiting for him.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteBarcelona to Vancouver via Montreal
Date FlownJune 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"left my laptop in compartment"

(Singapore)

Trip Verified | Rome to Toronto. Flight delay for 4 hours and I miss connecting flight to Milwaukee. When landed, I was in a rush to check my next connecting flight and approach the ground staff and I was given a Next day flight, and staff said that they cannot do anything and direct me to counter F to check for optional flight to Chicagon. I have no choice, but take the only option to fly out next day at 8.30am. After immigration than I realise that I left my laptop in the magazine compartment. I go to the lost and found but they cannot locate it, the lost and found staff have send message twice to check the flight but still no sign?
AircraftBoeing 777-300
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteRome to Toronto
Date FlownJuly 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"delayed 7 hours in total"

(South Korea)

Trip Verified | I used them twice - from Chicago to Toronto and back. I will never use it again. We were delayed 7 hours in total. Once it was because of ‘weather’ but the next was delayed 3h 45min because they were trying to get overbooked clients to cancel their flight. It was terrible and because of the delay I couldn’t get my luggage to my final destination.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteToronto to Chicago
Date FlownJune 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"only check baggage two hours prior"

(United States)

Trip Verified | Dallas to Vancouver. A horrible experience. They will only check baggage two hours prior to the time for boarding. My family and I arrived 2.5 hours ahead of time to check in. A woman was sent out to tell us to get out of line. Their disorganization should not become our problem. We will chose a different airline next time.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteDallas to Vancouver
Date FlownJune 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"fighting to get my $ refunded"

(United States)

Trip Verified | Ft Lauderdale to Toronto. The wait to speak with a customer service rep is about an hour or more. I called a week before my flight because I just got my citizenship and took away my green card. So I called to verify if I could fly with my naturalization certificate and I was told by a customer service supervisor that I could. When I got to airport they said I couldn’t. Long story short, fighting to get my $ refunded. Don’t give out the wrong information to people if you know the answer.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteFt Lauderdale to Toronto
Date FlownJune 2019
Value For Money 12345
no
1/10

"disgrace of a company"

(Canada)

Trip Verified | Our flight was delayed for 6 hours, waited on the runway for over 1 hour. They booked me and my husband on different flights for the connecting flight from Calgary. They booked mine for 10 PM while I was still on the flight from La Guardia yo YYZ. Ridiculous! Our bag was lost or sent with a different flight we don’t know yet. They booked us into a hotel but gave us the address of another one and we had to find a way to get to the correct address at 2 AM! The customer service rolled their eyes at us, hang up the phone, told us no one will do anything at this point and they were more interested in going home then assisting. No one responded to our concerns or offered any assistance! It’s a disgrace of a company!
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteNew York to Calgary via Toronto
Date FlownJune 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no