✅ Trip Verified
| We had a connection flight from Victoria to London that stopped in Vancouver, with only a 1h10min stop over which had been arranged by the airline through the Air Canada website - we are experienced flyers and had we been able to we would have booked ourselves on the 16:00h flight rather than the 18:00h flight that we ended up on. The first flight from Victoria was delayed by half an hour which mean that we had even less time to get between the flights and we knew Vancouver airport was rather large. The flight was then delayed again meaning that even though it was supposed to take off at 18:30 actually took off at 20:05, which was 5 mins before our next flight was supposed to take off. There were 16 other people on the same flight with us that were also told that they were going to try and get Vancouver to hold the flight for us as there were already many delays in Vancouver. However, the flight was not held for us and did in fact take off earlier than it was supposed to at 20:05. We missed the flight and expected some compensation as it meant that our entire journey had been delayed by a full day as the only flight they could get us on was for the evening after, and Air Canada did not even provide any hotels for us, despite them being the cause of a 24h delay. As well as this, we had paid money to be put in the preferred seating with extra legroom and when we brought this up while they were booking us on the next flight they were unable to do anything to help us. We understand that other people would have booked the same seats we did and they would be unable to change this, but even after several conversations with the customer "service" for the airline asking if they could possibly upgrade us to premium economy as we had paid for more room which we were now not getting, and been delayed by their incompetence, but they remained unhelpful throughout the whole process. Overall, although the individual employees were trying their best to help us, the airline as a whole was awful at helping us and made the journey very difficult as it was in fact them selling us the tickets with only an hour in between that lead to the problems we face.