Air Canada

✅ Trip Verified | Oh, Air Canada, where do I begin? If you’re looking for a masterclass in how NOT to run an airline, look no further. My recent flight with them was an utter disaster from start to finish. First, we were delayed because—get this—the cargo door didn’t work. Fine, mechanical issues happen. But wait, there’s more! After finally taxiing to the runway, the flaps didn’t work. You’d think that might have been worth checking before boarding us, but hey, efficiency isn’t exactly their strong suit. So, what happens next? We sit on the plane for over three hours, trapped like sardines with no water, no snacks, and absolutely no information. And the best part? The air hostesses were utterly useless. They were more interested in sitting on their backsides than actually engaging with the passengers or showing a shred of concern. If you dared ask for an update or even a cup of water, you’d get a blank stare or an eye roll. It’s like Air Canada forgot the “airline” part of their job and just leaned into being a slow, painful situation. Suffice to say, I will NEVER be flying this miserable excuse for an airline again. Save yourself the headache and go literally anywhere else. Air Canada: Where disappointment soars higher than the planes ever will.

✅ Trip Verified | This Airline is a ripoff and a misery to fly. I paid $700 extra for Premium economy to get the extra legroom and recline and got neither. The way the seats are constructed the support for the seat in front of you blocks one of your legs from stretching out so you end up in a contorted position for the whole flight…the VERY thing I paid extra to avoid, Then, to add insult to injury, I had the ONE seat (out of 21 premium economy seats) that wouldn’t recline fully. When I complained to the flight attendant he agreed that there was a problem with the seat then essentially to said… “to bad for me”… as though it was up to Air Canada discretion to provide me with the service I had paid for. Then, finally when I phoned Air Canada directly they refused to let me speak to someone in authority and told me there was no phone number to complain to.

✅ Trip Verified |   I purchased my ticket together with my husband on June 15 2024, to travel on December 20 2024, on November 30 at 6:30 pm I received a text message from Air Canada telling me my flight was changed to December 22nd 2024 only my ticket without reason, causing many problems including my plans in Christmas, I called costumer service and told me sorry but they can't do nothing.

Not Verified | Worst airline and rude, uncooperative staff at the Airport and at call center. Hope they improve their customer relationship and start providing better service and train their staff to be empthatic towards their customers.

Not Verified | Air Canada worst online booking experience and the worst of the worst customer service! Booked a flight with layover on Dec 13 from Yellow Knife to Calgary - payment got pulled but reservation showed error, next day I could not see my booking at all on the aeroplan app; when called they said it is cancelled and I’ll have to book again but this time they purposely increased the amount and said they won’t honour the original price - greedy and a complete waste of time! Went ahead and booked a cheaper and direct (shorter) flight with WestJet for the same day.

✅ Trip Verified | Being Canadian, I have flown with this airline countless times and the experience is always the same - grumpy service, late flights, poor food. The entertainment options are the only thing that is good about flying with this airline. Do better AC.

✅ Trip Verified | I booked a Business Class ticket with my parents for a trip from Toronto to Vancouver on AC113 on Nov 17, 2024. The night before, I was told I would be separated and downgraded to Economy Class even though I had already selected my seat in Business Class. When I called the customer service, the agent arrogantly told me I would have to take a different flight if I wanted to be seated in Business Class and be seated together with my parents, or I would have to be downgraded to Economy Class if I wanted to take the flight I had originally booked. I asked for the reason, but he refused to tell me. At the airport, the staff was also unable to tell me the reason nor accommodate me back to the Business Class seat I had booked and paid for. This means I was separated from my parents. Later, I found out that they downgraded me and removed me from my Business Class seat in order to make room to upgrade an Economy Class passenger to my seat. All I was told was to request a refund online. During the flight, all the Business Class privileges were deprived, and I had to pay for all the inflight amenities, food and beverages. The crew was cold-hearted, urging me to pay for my request. Is this how you treat a Business Class passenger who paid full price for the ticket? Is this how you handle a group booking? This was my first time and also my last time flying with Air Canada. Flying with Air Canada is a complete mistake.

✅ Trip Verified | Absolutely horrible airline. Missed connections, dirty, uncomfortable planes, rude, condescending gate agents.

Not Verified | A horrible airline. I have tried to avoid flying Air Canada for many years. The problem is, in Canada we have practically no choice for internal flights. As usual, Air Canada lives up to its motto - “we are not happy until you are not happy”. How this airline earns accolades or awards for anything positive is a mystery. They just don’t care. Period.

✅ Trip Verified | I recently traveled with Air Canada, and I’m extremely disappointed by the experience. Not only was my baggage damaged, but I also faced significant difficulty in filing a claim. Despite multiple attempts to contact customer service for assistance, I received no support and felt that my concerns were not taken seriously. The lack of responsiveness and accountability from Air Canada’s team was incredibly frustrating. I was hoping for a timely resolution to my damaged baggage issue, but instead, I was left without guidance or any meaningful help. This experience has negatively impacted my view of Air Canada, and I’m hesitant to fly with the airline again or recommend it to others. I urge Air Canada to improve its customer service response times and streamline the baggage claim process to provide the level of service that passengers expect and deserve.