Air Canada

Not Verified | I wanted to give a shout out to the Air Canada staff working the counter in St, Johns NL on March 3 2023 at 5 am. Myself and my wife got held up in Security that morning going on a family vacation to Orlando. Long story short we missed our flight because of the delay and the staff at Air Canada were so great they got us on the next flight to Toronto to catch up with the rest of the family in Toronto. All my years of flying the service and attitude of Air Canada staff was so Fantastic and bent over backwards to help us. A special Thank You to you all at the check in counter and at the gate - will definitely be flying our next trip with Air Canada.

Not Verified | I have an upcoming flight. I made a mistake in entering my wife’s maiden name instead of her married, legal name. Air Canada was extremely clear, helpful, and responsive in resolving this issue. This started with their actually promptly answering the phone. I’ve been on hold with Aer Lingus for over 100 minutes, but was on hold with Air Canada for 30 seconds. This makes a difference. And the person who answered was very easy to understand and articulate - a native English speaker. I was anxious about the problem and asked a number of questions, on the phone and by email. In every case they responded quickly and clearly, making the resolution happen. I just needed a marriage certificate. They assured me they could resolve it promptly and when I did send the certificate it was resolved in a few hours. I’ve had very different experiences, say with Spirit Airlines. Not sure if it is resolved with them or not.

✅ Trip Verified | Upon arrival from Cleveland, I began my layover until the scheduled 10:05 Pm departure. However, by shortly after 6Pm they were already warning of what turned out to be constant further delays until a scheduled 12:25 the next day. They began boarding us shortly after the rescheduled departure delay. We sat in a very full plane on the tarmac until actual departure at 2:47 Am. During the entire series of delays both in the airport and on the plane Air Canada gave us nothing including no reason for the delay. Their response to my complaint is that the reason was unscheduled mechanical problem of undefined nature.

✅ Trip Verified | I had a flight into Edmonton for a few meetings, and was scheduled to fly out immediately the next day. Somehow, I managed to join the same flight attendant crew on both flights. The Service Director, Dimitry, recognized me on the second flight and gave me a handwritten card expressing the crew's appreciation for little old me, economy class passenger, who was rushing to get home. What a nice touch! I showed it to my colleague who does the flight bookings for everyone in our office who's said she's never seen anything like that before. I really appreciated that kind gesture and excellent attention to detail! Air Canada is lucky to have such incredible and thoughtful staff.

✅ Trip Verified | We were travelling from Cancun, Mexico to Boston USA, via Toronto , Canada and there was 6 hours lay over in Toronto (YYZ). Our flight was at 9 pm from Toronto to Boston, the incoming flight was showing delayed and supposed to arrive at 9:52 pm from New York but they were showing our flight was on time till 8:40 pm then suddenly announced flight was cancelled due to weather which was outright lies. They just can not blame the weather to avoid taking care of the passengers when flight between our destination was taking off and landing albeit with some delay. On top of that uncivilized staff and threatening passengers

✅ Trip Verified | We flew from Atlanta through Toronto to Calgary on March 5, 2023. Our first flight was delayed well over an hour and the second one was 1.5 hours (almost all Air Canada flights delayed). There were no weather issues or other explanations offered to anyone. Also, while attempting to check-in online we realized they had not seated us together even though we had booked these flights 2 months prior. The only way to get seated together online or at the airport was by paying a seat upgrade fee, per person, per flight. Air Canada counter person also forced me to check a bag even though my luggage met the criteria for carry on. On both flights we noticed many others around us also separated from each other so among ourselves we moved around til everyone was seated together. We were also bumped from our second flight since an earlier flight had been cancelled, causing us to take a later flight and arrive home 1.5 hours later (at 1:30 am). I realize extreme patience is needed to travel these days but Air Canada makes travel a nightmare.

✅ Trip Verified | By far the worst airline experience I've had. 3 of my 5 flights were delayed, causing me to miss several hours of my vacation, and eventually the final leg of my trip. The gate agents were rude, and refused to answer even the most basic question. My new luggage, purchased brand new at my destination and marked fragile, came back broken and looking as if it were a decade old, it's contents destroyed. I found the food was basically inedible.

✅ Trip Verified | Everything was decidedly average/mediocre. Nothing stood out as being particularly good or particularly terrible. Food (chicken or veggie pasta) was passable and no worse than American/United (though portion size was very small). Only snack available were pretzels. Entertainment system had a good UI but the selection (especially for shows) was lacklustre. Seats in a 3x3x3 configuration and pretty standard for the 787 (seats are exactly the same as the ones on American). Given they have a near monopoly on the Canadian market, I will undoubtedly fly with them again. Wish there were better options though.

Not Verified | The inflight WiFi didn't work, the power outlets didn't work, and the cabin and IFE screens felt old and outdated. The cabin crew were friendly enough, but not particularly outstanding. The flight was on time, but my following flight was delayed by almost 2 hours. Very disappointing, considering it was a flagship national carrier.

✅ Trip Verified | Our flight was scheduled to leave at 8:55pm but we got delayed until 10pm due to bad weather, then it was canceled. The staff was unpleasant and practically shooed all of us across the airport to customs. We finally got a rebooked flight for 7:50am the next morning. We reached the hotel at midnight and got little to no sleep. Bottom line, the service was horrible and their crew need to return to school. This was my first and last time flying with Air Canada. I purchased their Wi-Fi, it took more than half the four hour flight from Vancouver to Toronto for it to start functioning.