✅ Trip Verified
| Air Canada changed the flight itinerary for a Toronto-Seattle flight, and I could no longer make the flight due to this change. They offered to convert the value of my flight ($350) into a credit that I could use at a later date. I thought this was great, and proceeded to apply the credit to a different flight (Toronto-Dublin) which costs $590 on the AirCanada website, taxes included (Image attached). I would've expected that my $350 credit would be applied to the new $590 flight, and I'd just have to pay the remaining balance of $240. This is not what happened. The credit of $350 was only good for $43 dollars on this new flight, and the rest of the credit vanished ($307), and I'm now at a net expense of $853 because I was charged an additional $546 "tax charge" for the new Dublin flight booking (on top of the remaining $307 credit value that couldn't be applied and doesn't exist anymore). I was not informed that it would have been better to use my credit for the same Toronto-Seattle route, instead of applying the credit to a new destination where the taxes aren't transferable. So after realizing this on my own, I then tried to cancel that new booking to Dublin and receive a refund for the $546, as it was still within 24 hours of the booking confirmation. This way I could keep my original $350 credit to save for a later date to use for Seattle specifically, and get full use of the credit value, and just book the Dublin flight separately on my own. However, they said this was also not possible, as a new booking made with a credit isn't the same as a regular booking, so the 24 hour rule doesn't apply, and I'm left short $307 in credit value that doesn't exist. I've contacted their customer relations department, and they've responded saying they cannot assist me. I've had multiple trip cancellations with other airlines, where my credits were kept and applied for the full value of the ticket. I don't understand how $350 dollars in credit only becomes $43 in usable valuable, while the rest goes down the drain. Don't advertise increased flexibility with credits and vouchers, when in fact they are imaginary and will leave you short hundreds of dollars. I hope this helps with other people who aren't sure what to do about a flight credit/ voucher with Air Canada.