| Flew into Tokyo from Bangkok on ANA, Nippon on a 787, economy class. We were offered water within 30 minutes of takeoff, a full elaborate and delicious dinner after an hour, then another drink service half an hour after that. We were offered a snak and drink again before landing. All of this on a 4.5 hour flight. The seats were a comfortable width with good leg room. This was a great flight experience. We were connecting on Air Canada Flight 2 to Toronto, connection time was 55 minutes, we were at the gate in about 25 minutes, boarding had not started, we boarded and lifted off about 45 minutes late, something about baggage loading problems. We paid extra for a preferred seat were in row 18 at the bulkhead, seat location was good, seat itself was very narrow and uncomfortable. (extra seating probably means extra luggage and with the allowance of 2 checked bags per person might explain luggage loading problems.) Three hours after takeoff there was no service whatsoever, not even water. Then there was an announcement that Air Canada was implementing a new service, they were offering a hot towel service and the availability of both hot chocolate and sparkling in Economy Lass. A special representative was on board to explain this innovation and to hand out a 20 question survey on this startling innovation. Water and a meal service followed. The main was horrible, a tiny salad, a tiny bun and a Twinkie like desert. After a discussion with their service people water was offered more frequently. An attempt to order duty free on board failed, an attendant tried to help but was not able to place the order. The duty free cart came by when I was asleep so no success there. This 11.5 hour flight was a very poor and uncomfortable esperiance. In the last two years we have travelled on KLM, Lufthansa, Air France,West Jet, Bangkok Air. All of these airlines provided better service and a much higher quality food service. Shame on you Air Canada. I will not use you again if I can help it.