Air Canada

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1394 reviews
4/10
4 star Skytrax Rating
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7/10

"seat was comfortable"

(United Kingdom)

Not Verified | London to Toronto. This was a smooth flight, and the landing was not good, food was not good, flight attendants were ok, it was a clean plane, and the seat was comfortable.
AircraftBoeing 777
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLondon to Toronto
Date FlownSeptember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"stewardess was great"

(Canada)

Trip Verified | Toronto to Munich. The stewardess I spoke to about making sure my Border Collie was on the plane was great! She took my seat number and name and got back to me saying she spoke directly to the gentleman who put her on the plane. Although I panicked because she didn’t get back to me right away and I asked another stewardess who was not quite so friendly, telling me ”how would I know if your dog is on the plane?” I explained she could ask the captain at which point she asked me for proof that I had a dog, I gave it to her and she went off to ask, coming back with a yes.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteToronto to Munich
Date FlownOctober 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"most garbage experience"

(United States)

Trip Verified | Montreal to Seattle. It all started with them making check my vest because it had studs and spikes. Then my flight was delayed a ton and they didn’t think it’d be an issue with me landing 5 minutes after boarding started on my connection. I brought this up to customer service multiple times and they just shrugged and dismissed it without any investigation or consideration. Once I arrived they canceled my connecting flight because they couldn’t transfer the luggage that I was forced to check on time. They scheduled me for a flight literally 24 hours later. I refused and asked for an alternate so they sent me to Vancouver and say they’ll have a hotel for me on arrival. I arrive at 11:30 and they have no clue about any hotel. I’m dealing with them for another hour before they get management to book a room. I don’t get to it till nearly 1:30 am. I leave wake up at 5:30 to get ready and catch my morning connection. While in immigration and customs line I get a text saying they canceled my connection and pushed me back to another flight 2 hours later. I called customer service and they just gave the same dismissive attitude. At this point, I’m running off of 4 hours of sleep and have missed all my work meetings for the day. They show no sense of remorse or need to remedy it. I called to demand some sort of refund but they just said to send them an email. Not worth the price they charge by a long shot and by far the most garbage experience I’ve ever had with an airline.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMontreal to Seattle
Date FlownOctober 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
10/10

"wonderful staff and captain"

(Canada)

Not Verified | Dublin to Toronto with Air Canada. 7+ hour flight. Boarded and took off quickly. Really wonderful staff and captain. Very proud of what they do. Multiple announcements to keep us in the know throughout the flight. Actually great food.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteDublin to Toronto
Date FlownOctober 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
4/10

"unpleasant and unprofessional"

(Canada)

Not Verified | I have been flying Air Canada - Toronto-Delhi-Toronto for the last 3 years (Premium Economy and Business), at least once a year. The service has been good and bad i.e. not really consistent but nothing so bad that it would motivate me to take time out to write a review. However, this time when I was flying direct to New Delhi from Toronto on Oct 8th, AC042, 22.10 departure, I had some experiences worth noting. Once we settled in the air hostess came to take our dinner order (choice between veg and non-veg). Coincidentally, my husband and I were the last 2 people she got to in a section of 22 passengers. Her words were: Unfortunately you will have to get the vegetarian option as that’s the only option left. We got a little irritated by her choice of words as we have paid the same fare as every other passenger in that section. So if every other passenger has been given a choice, why shouldn’t we be. And we expressed this with the air hostess. She said: “I will bring someone else to talk to you about it.” She then comes back after having a chat with her colleagues and said they’ll see what they can do about the meal. I am vegetarian so I would have chosen that option anyway. But just the way she said it was quite unprofessional. Over the span of the rest of the 13 hour flight, she was quite unpleasant and unprofessional whenever she would be serving us. She came to our seats to get our meal trays back but no thank you or a smile. Courtesies like these are basic tenats of any customer-facing industry, let alone airlines or hospitality which is quite a competitive market. Additionally, I rang the call bell once during my entire flight, and it took the staff 20 minutes and multiple times switching off and on to grab one of their attention. Even though they were walking up and down the aisle a couple of time. Maybe Air Canada needs to invest in training their staff on how to provide the best customer service that they claim in their advertising. Overall, it was quite disappointing for the fare prices we paid.
Type Of TravellerCouple Leisure
Seat TypePremium Economy
RouteToronto to New Delhi
Date FlownOctober 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
2/10

"hosts seem frustrated"

(Japan)

Trip Verified | Osaka to Vancouver. Air hosts seem frustrated and made us feel as if they were doing us a favour by having us on board. I’m not going to complain about seats and food because yes when you pay for economy you’re not expecting luxury. Even just making way on the aisle and the simple requests were not pleasant exchanges. The air conditioning was leaking on my seat and tissue had been stuffed into the vent to prevent this. After take off it stopped but when notifying the cabin crew there was an issue they just said we can’t do anything about it. I didn’t ask for anything but just to notify them there was tissue shoved in the vent. Don’t really expect much from North American Airlines. The east and Middle East do a much better job in all classes.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteOsaka to Vancouver
Date FlownOctober 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"So disappointed with them"

(Canada)

Not Verified | I have no idea how Air Canada has won any awards. I fly with them monthly and have nothing but issues with this airline. Last flight from Chicago to Vancouver I get a text that there is an issue with the entertainment system and the plane didn't even have screens on a flight over 4 hours. My flight home to Edmonton we were given 3 seats to myself and not one of the headphone jacks worked. So disappointed with them.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteChicago to Vancouver
Date FlownOctober 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
10/10

"went above and beyond"

(Canada)

Trip Verified | Toronto to London. This review is only for Check-In desk staff. My kid and parents were travelling, and their seats were not together. The staff were humble and helpful and went above and beyond to get their seats together. I really appreciate her efforts as my kid was just 21 months old. I'm really thankful to that lady.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteToronto to London
Date FlownSeptember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"this crew went above and beyond"

(Canada)

Trip Verified | This past Thursday we were on our way back to Vancouver from DC through Montreal with Air Canada. On the second leg of the trip, we were seated in the 15th row (preferred seating) in front of the exit row and discovered our seats didn’t recline. We asked the flight director if we could move and before take off he remembered our request and moved us to two vacant bulkhead seats. The rest of the flight crew were just as professional and attentive. We felt it was important to acknowledge that this crew went above and beyond to make our trip enjoyable!
AircraftA319
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteWashington, DC to Vancouver via Montreal
Date FlownOctober 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"not one crew member came to my assistance"

(Canada)

Not Verified | Toronto to New Delhi. I waited to purchase duty-free and was told that the it was impossible to do so as there are less than 2 hours left in the flight. I originally pushed the service button 1.5 hours prior to the duty-free closing and not one crew member came to my assistance. I then went and flagged down a crew member explaining the fact that I've been waiting for 1.5 hours to have someone bring me duty free. She then left and said that she would return in 15 mins. 15 mins later she came back notifying me that the flight had passed the 2-hour marker and was unable to provide duty-free. So, because it wasn't my fault and yet the crew members for not entertaining to the service call, I have realized how bad Air Canada is and as a Canadian disappointed at the service we offer. Will never be using Air Canada again. Would rather fly with an airline that cares about the travellers.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteToronto to New Delhi
Date FlownOctober 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no