| I have been flying Air Canada - Toronto-Delhi-Toronto for the last 3 years (Premium Economy and Business), at least once a year. The service has been good and bad i.e. not really consistent but nothing so bad that it would motivate me to take time out to write a review. However, this time when I was flying direct to New Delhi from Toronto on Oct 8th, AC042, 22.10 departure, I had some experiences worth noting. Once we settled in the air hostess came to take our dinner order (choice between veg and non-veg). Coincidentally, my husband and I were the last 2 people she got to in a section of 22 passengers. Her words were: Unfortunately you will have to get the vegetarian option as that’s the only option left. We got a little irritated by her choice of words as we have paid the same fare as every other passenger in that section. So if every other passenger has been given a choice, why shouldn’t we be. And we expressed this with the air hostess. She said: “I will bring someone else to talk to you about it.” She then comes back after having a chat with her colleagues and said they’ll see what they can do about the meal. I am vegetarian so I would have chosen that option anyway. But just the way she said it was quite unprofessional. Over the span of the rest of the 13 hour flight, she was quite unpleasant and unprofessional whenever she would be serving us. She came to our seats to get our meal trays back but no thank you or a smile. Courtesies like these are basic tenats of any customer-facing industry, let alone airlines or hospitality which is quite a competitive market. Additionally, I rang the call bell once during my entire flight, and it took the staff 20 minutes and multiple times switching off and on to grab one of their attention. Even though they were walking up and down the aisle a couple of time. Maybe Air Canada needs to invest in training their staff on how to provide the best customer service that they claim in their advertising. Overall, it was quite disappointing for the fare prices we paid.