Air Canada

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1394 reviews
4/10
4 star Skytrax Rating
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9/10

"made our check in so smooth and easy"

(Australia)

Not Verified | Los Angeles to Vancouver. Employee who works for Air Canada at the counter LAX by the name of Gloria was so accommodating and lovely when we arrived. She made our check in so smooth and easy.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLos Angeles to Vancouver
Date FlownSeptember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
2/10

"flight was late"

(Canada)

Trip Verified | La Guardia to Toronto. The day I started my journey from Toronto Pearson airport the flight was late by one and half hours and today I am returning to Canada by the same airline and the flight time was at 5:45pm but after reaching to LaGuardia airport suddenly they have change flight departure time to 7pm. And again after one hour, they have changed departure time to 7:30 pm. It is really frustrating and boring. It seems to be the service of this airline is very bad. Above all, I need to pick my car from the park n fly zone. No doubt I am going to lose money due to this delay. My question is who will take this responsibility for my financial loss and stress which is going to hurt my health.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteLa Guardia to Toronto
Date FlownSeptember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"forced us to check carry-on bags"

(United States)

Trip Verified | San Francisco to Toronto. Just got on a flight in which the staff at the check in counter was extremely rude and forced us to check our legally sized carry-on bags. We were part of boarding group 3 and they claimed that the overhead storage was already full. When boarding the plane, we realized that the storage compartments nearly wide open. The remaining 3 groups continued to bring carry-on bags much larger than ours into the main cabin overheads. The flight attendant was appalled that the checking agent forced us to check our bags and she did everything that she could to get our bags up to the main cabin (she was the only competent person that we encountered and deserves a raise). The fact that the checking agents decided to single us out was absolutely ridiculous and inexcusable. Air Canada, you have every opportunity to make the boarding experience pleasant and fair, there is absolutely no excuse for this kind of incompetence.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteSan Francisco to Toronto
Date FlownSeptember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
3/10

Air Canada customer review

(France)

Trip Verified | Vancouver to Paris. Very poor experience with Air Canada. Very hard seat, because space optimization has gone too far. Very bad food (vegan like pasta with no taste at all, awful salad and cheap chocolate muffin). Worst entertainment system, you must watch 5 minutes of ads before doing any of your choice (films, musique or game) you have access to music compilations with no possibility of selecting a precise artiste or soundtrack. This company has a service level more similar to low cost.
AircraftBoeing 787
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteVancouver to Paris
Date FlownSeptember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
10/10

"Great flight with Air Canada"

(Australia)

Not Verified | Vancouver to Melbourne. This flight was the largest flight of my trip and my second last flight of my 5 flight trip and my first time on Air Canada. I was pleasantly surprised by the friendliness of the staff and how chatty they where, they wanted to know how my time was in Canada which i thought was nice considering i was flying only in economy class. The seats where very comfy compared to Lufthansa and the in flight entertainment was much better than Lufthansa. Overall the flight went quick because of the great service, food, entertainment and comfort! I recommend Air Canada for long haul flights to and from Canada, but i will stick to Singapore Airlines for the rest of the world only because of their reward system is amazing! Great flight with Air Canada.
AircraftBoeing 787
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteVancouver to Melbourne
Date FlownAugust 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
4/10

"seat was quite uncomfortable"

(Thailand)

Trip Verified | Vancouver to Osaka. Check in and boarding we’re fine for AC039. The seat was quite uncomfortable and seemed smaller than what I remember on other 787s. The meals were just pathetic, served in plastic containers and virtually tasteless for me. Choice of pasta or chicken with rice. We had to struggle to tear off the sealed lid. No drink before the meal. Only plastic bottles of wine or beer on offer with the meal and only one was permitted for me. I was disappointed as I was looking forward to the flight. I hadn’t flown AC internationally for a long time (I live in Bangkok) and usually fly CX. I remember AC international inflight service as being pretty good. What happened?
AircraftBoeing 787-8
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteVancouver to Osaka
Date FlownAugust 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

" bags would not make the transfer"

(United States)

Trip Verified | Toronto to Philadelphia. I flew business class via Air Canada. Due to some unknown delay (this was not mentioned during the flight, prior to, nor after landing) they determined that my bags would not make the transfer between gates, (landed at 17:10, with a flight departure of 18:10, that did not depart until 18:22). 60 minutes between, based on the scheduled departure time, 72 minutes, actual time. I was able to get to the gate on time, but ran to be sure. I arrived at the gate, F34, which was still boarding Zone 2, at 18:04. Upon attempting to board, I was informed that I had been moved. The Gate agent was rude and offered exactly no consolation other than the new ticket, which was scheduled to not leave until 21:20; 3 hours later. The immediate prior time flying with Air Canada, also to Malpensa, we were delayed for 24 hours, causing us to miss out on our Lake Como part of our Milan trip. I will not book Air Canada again.
AircraftBoeing 787
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteToronto to Philadelphia
Date FlownSeptember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
3/10

"experience was very frustrating"

(Canada)

Trip Verified | Today's experience with Air Canada was very frustrating. I got up at 4.30 am to catch a flight to Ottawa. The flight was cancelled due to mechanical failures. I was re-directed on another flight and was reassured both in my destinations of departure and arrival that my luggage would follow shortly. It is now two hours past the arrival of my luggage and I am being told it will arrive at my hotel before midnight. Will it? I am exhausted and have my most important meeting tomorrow. This is not good.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteRegina to Ottawa
Date FlownOctober 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"refund for the change in class"

(United States)

Trip Verified | When Air Canada canceled the Boston to Montreal flight for no good reason we missed our Montreal connection to Lyon and ended moving from business class to coach on TAP Airlines through Lisbon. We barely made it to Lyon and the first Women's World Cup we were going to watch with our two grandchildren.. On return I asked for a refund for the change in class where the difference in fare was over $800. They offered $72. I am still fighting them.
Type Of TravellerFamily Leisure
Seat TypeBusiness Class
RouteBoston to Lyon via Montreal
Date FlownJuly 2019
Ground Service 12345
Value For Money 12345
no
1/10

"Air Canada offered no courtesy"

(Canada)

Trip Verified | Second time flying with Air Canada. First was last August, Boston - Kelowna via Toronto. Due to delayed flight, missed connection, Air Canada offered no courtesy and we had to sleep on the floor of Toronto as it was delayed by 8 hours overnight. This time, flight delayed from Kelowna to Calgary, missed connection in Calgary to London. Air Canada offered nothing other than a rebook on the next flight. I lost a whole day in the UK. Not okay! Lady at airport was lovely but outcome was still insanely disappointing. Couldn’t forget the feeling they were basically ‘sucks for you, how about you pay for an upgrade and we’ll get you there on time!’ Terrible. Never flying again after this trip.
AircraftBoeing 789
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteKelowna to London via Calgary
Date FlownSeptember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no