Air Canada

✅ Trip Verified | I travelled as a family with my two toddlers. Seats were comfortable, Entertainment was OK and had plenty of options for kids. However since they do Code share with Sri Lankan airlines there were lot of Sri Lankan passengers on the flight. But there were no Sri Lankan films or dramas available (almost all Middle Eastern Carriers do have). Cabin Staff was not friendly at all. (they are always like that in Air Canada). Though I did not experience personally on this flight, I saw the staff was talking very rude to elderly passengers from India and many South Asian origin. Food is again OK. I don't have a complain for that. Getting out and Immigration is very smooth at Toronto Airport. Summary - since we do not have much transatlantic connections to travel to Sri Lanka, I may book again with air Canada + Sri Lankan. But if I can find something like Qatar or Emirates, I would definitely select them. If you travel frequently and no Kids or elderly people, you will not have much issue with AC.

Not Verified | I flew from Toronto Pearson to Europe, with a connecting flight through Munich. The plane left Toronto with a significant delay, first it was announced that a fridge had broken and they were waiting for ice to be brought to the plane, then 20-something minutes later they announced that some other gate was missing a tow bar and it had to be borrowed from our gate, so they were waiting for it to be returned. This of course caused many to miss their connecting flights or barely make it, I luckily made it. And they failed to load my luggage on the plane! I arrived at my destination the following day, waited at the belt, only to realize that my luggage hadn't made it. I of course assumed that because of the delay from Toronto, there wasn't enough time for my luggage to be transfered to the next plane and that it remained in Munich. After filing the complaint at the destination airport, I received an email that my luggage was still in Toronto! I guess it's a good thing that they located it, but why is my luggage travelling on its own 24 hours after I did? Gross incompetence, I don't know what's happening but it's like nobody knows how to do their jobs properly anymore! And here I am, a day into my vacation, with no clothes, no toiletries, no medication other than what I had in my carryon, waiting to hear where my luggage is and when I can go retrieve it. Which retrieval, by the way, is very costly, as obviously I don't have a car here so I have to take an Uber or taxi, and where I'm staying is far from the airport so now I have to spend a ton extra thanks to Air Canada's incompetence.

Not Verified | Without a doubt the worse airline I’ve ever flown with. Cancelled flight, delays and they lost our luggage. We are home and still no sign of our luggage being returned despite endless phone calls to try and get it tracked and returned to us. Appalling customer service and processes.

✅ Trip Verified | Worst airline I've ever experienced. I had 3 flights booked with my boyfriend and they didn't sit us together at any when it was booked well in advance. When asked to switch, they told us we had to purchase seats next to each other. You are unable to communicate with them, their customer service is terrible. They are rude and have no respect for you. I will never fly air Canada again.

✅ Trip Verified | Really good service and overall a great experience. Free non-alcoholic beverages, excellent in flight entertainment system, friendly crew. Clean washroom. Can't pick seats without paying though.

Not Verified | We left YYZ on August 13th, 2023 to spend 12 days in Bahamas. My luggage never showed up at the airport in Bahamas. We are now 8 days into our vacation and I still don't have my luggage. I have all my clothes in there and my baby clothes. I was told 7 suitcases went missing off that flight. I don't understand how such a big airline can loose suitcases and where do all these lost suitcases end up? Is there some sort of theft ring going on that everyone is just ignoring? I have filed 2 different reports and Air Canada still hasn't been able to locate my bag. Air Canada has made our vacation stressful and worrisome as we are trying to find new clothes and items for our baby which is difficult at a resort in a different country.

✅ Trip Verified | We were originally booked premium economy travel from Japan to Boston with a layover in Montreal. Our flight from Montreal to Boston was canceled due to mechanical issues at about 10:45 pm. The staff told all passengers to find hotels for the evening, that these costs would be reimbursed, and that we would all be booked on new flights. As I needed to be at work the next day, when we got to our hotel that evening, I tried calling Air Canada and was on hold awaiting assistance from 11:30 pm to 1:45 am. At that point, I hung up and went to bed. When we woke in the morning, Air Canada had booked us on a flight for Friday afternoon rather than that day which was Thursday. We needed to get home, and saw that there were three business class seats available on the 8:15am flight that day, and thus grabbed those flights. As we were booked on premium economy, I believe that had we been successful in getting to speak with an agent, then Air Canada would have responded by putting us in those seats in order to get us home. However, Air Canada has refused to refund us for this flight. The fact that they would have made us stay an additional day and a half in Montreal when they had 3 seats available, is beyond my understanding and reflects no consideration for customer service. I have reached out to Air Canada three times now, and they still refused. It is also worth noting that on our way to Japan we were also delayed three hours. However their unwillingness to enable us to use available seats after canceling our flight was just unbelievable.

Not Verified | Air Canada is an embarrassing joke of a company. Didn't get our bags to Germany and then after waiting 2 and a half hours upon arriving home have now said our bags didn't make it. Worst airline in the country, avoid at all cost.

✅ Trip Verified | On a flight to LAX - AC785 they lost my luggage, and turned out they never loaded my luggage on the same plane. While waiting for boarding, they were taking volunteers to check-in their carry ons. As not enough passengers volunteered, Air Canada staffs forced passengers to check-in the carry ons last minute. For my delayed luggage, they did not give me any notice of being delayed and could not locate it, only advised it was never loaded on the flight. Received my luggage the next day evening, had to delay all my travel plans as I had to pick up my luggage from the airport again. On the flight back to YYZ, flight was delayed 15 minutes due to security issue and when we landed at 7:35PM, luggage was delayed by 2 hours and 30 minutes. Again, was not informed by staff until 9:45PM. People just standing for hours with no clue or whatsoever. I will never choose to travel with Air Canada again.

✅ Trip Verified | Do not fly Air Canada if you have a disabiiity. I emailed the airline in good faith over a month ahead of my flight explaining that I need an a seat (window seat, left side) on the flight for medical reasons. I have metal in my left leg and a spinal condition, and therefore on long haul flights, cope with sitting down for a long time, but shifting my entire body weight onto my left buttock and leaning against the plane wall on my left and taking my right buttock off the seat so I don't sit on my painful leg the whole time as it can lead to agnoising pain needing morphine drug treatment and leave me unable to walk for a few days. I use crutches. I have a permanant disability. I received an email back saying that the seat had been allocated and the disability assistance through the airport also. When checking in the night before, my boarding pass automatically assigned me a C seat, the aisle, where I'd have to get up each time the passengers in the window seat and aisle seat required the toilet (my crutches are typically locked away at the front of the plane by the staff); and this would cause me the problems described above. I spent a total of four hours until 1.30am the evening before a 9.00am flight from Scotland to Canada emailing and international-calling the medical desk at Air Canada trying to get the seat changed urgently as I wouldn't have been able to fly with the C seat, and would have missed my flight. For 3 hours 15 minutes, this change was refused by the agents who insisted they had allocated me the seat they thought was best for me (gobsmacked as they were not me or my doctor) who first told me that I could only be moved if another passenger agreed and the flight was full. And then I was told that the medical desk couldn't put this change through as the booking system had been passed over to the airport. I was then asked if I could bend my leg and then when outlining again the full list of medical conditions I live with permanantly, including a life threatening disease, the A seat was mysteriously allocated and apologies given. I was beside myself with tears and distress that despite the correct seat being allocated a month beforehand, I had gone through this distressing situation. Instead of 7 hours sleep, I got 3 hours before I had to travel to the Airport. I live with chronic fatigue following a stroke last year and this has not helped me at all. Sadly I have further flights booked on this trip with Air Canada but I will never fly with this Airline again in future. Disabled people are sick of being treated badly. Our 'me too' moment is coming.