Air Canada

Not Verified |   I recently flew with Air Canada from LAX to YYZ and i experienced great service at both airports and in the flight. Very great features on the entertainment screen, no wifi but great legroom and seat comfort and crew nicely explained the rules for traveling with a pet, Value for money was excellent too. Wull definitely fly with them again!

✅ Trip Verified | With less than 24 hours notice, AGAIN!!!! This airline has delayed my 1 hour flight by almost 3 hours. I am missing a very important medical appointment because of this which has been pre-booked months in advance and on top of that I will be charged for this because it's less than 24 hours notice! I booked this flight with additional 2 hours to spare upon my return but even that isn't enough! This is insanity and with zero action. There is no other flight that would get me home on time, and all I was offered was apologies! This is wasting my whole day now since I'm forced to sit and just wait like an idiot. I'm missing my medical appointment and my work isn't getting done because this airline simply can not do its job! I will be avoiding this airline from now on because this is the last drop! Not once in the past year has an Air Canada flight been on time, and I travel on almost weekly basis. It's always an excuse and never any action or responsibility! I really hope that this airline gets disbanded or just stops existing because it is a waste of money and time!! For the amount of money that I spent, it would be faster AND cheaper to drive! With none of the stress! I really hope this reaches someone who is actually capable of making some change to this company before it burns down to the ground with customer service like this. I will also be leaving the same review everywhere I can. Have a great day and I hope one day every single one of its employees gets treated the same way! Thank you for nothing, and a nervous breakdown!!

Not Verified | Air Canada staff is generally very rude. I went to their Boarding gate and I was in transit at Frankfurt airport to request if I can be put on standby for an earlier flight which was to depart In 1hr (my connecting flight was in 5hrs), and she directed me to customer service counter, which was closed. I went back to the counter to tell her that it was closed and she said yes I know but that’s where you have to go. From my past experience at Frankfurt, and other airlines, I know it is possible for the staff to help out but this lady was just plain rude. I don’t think they appreciate their customers and also the fact on how happy it makes person travelling 24hrs if someone is just polite, forget even helping him which is by far too much to ask from Air Canada employees.

Not Verified | My bag was lost between Toronto and Seattle, it has been 30 days with no contact from Air Canada other than a case report I filed. The only # to call is a call center in Delhi, they only take your information, they have no info on what is being done to locate your belongings. Air Canada requires 45 days before they declare your bag lost. If anyone had this experience and knows how to go about contacting Air Canada I would appreciate any assistance, short of flying to Toronto to look myself. I have been to Seattle baggage department 3 times and they were not exceptionally helpful. The attitude shown by this airline is very lackadaisical, inefficient and very frustrating to the consumer. I join others in that i would avoid flying Air Canada anytime in the future.

Not Verified | Booked extra legroom seats several months before the flight. About a month before we had an email saying our seats had been changed, no explanation. I checked the seating plan and we had been merely moved to the other side of the cabin, so no problem. Two weeks before flying we find we are getting a refund due to being moved once again, this time one row forwards, which obviously were not extra legroom seats. The people in front of us were the sort who find it impossible to fly without fully reclining their seats. Our seats would not recline, presumably so as not to obstruct the escape route behind us. So, a thoroughly miserable flight, with no explanation from Air Canada as to why we had been moved.

Not Verified | Our connecting flight in Montreal was delayed twice and a few hours later completely cancelled. We were given no explanations, no food vouchers, no hotel vouchers, left sleeping over night in airport floor, no more no less. Arrived at destination one day late, when applied for compensation as per Canadian law, one of us got compensated and two of us were told we were not being compensated because the event the cancelled the flight was not under the Air Canada control. We each paid separately for our tickets and travelled on same flight same airplane same destination! Does this make any sense to anyone? Absolutely a nightmare to reach airline by phone and after 1 1/2 hour on hold were told to apply online which we consequently did but, again, for two of us no compensation, nothing. Morons that should be avoided at all cost, no more no less!

✅ Trip Verified | One thing ruined this trip. The staff were great. The flight on time and seats comfortable. The entertainment was Canada centric perhaps forgivable. But the food was awful! Boiled chicken with boiled potatoes and tomato sauce none of which had any flavour or seasoning. It was inedible. This is the worst airline meal I have had in 40 years. Including the airline that don't have meals! After 5 hours I was starving and grumpy! If you fly Air Canada bring your own food By contrast we flew out with Norse not amazing but edible.

✅ Trip Verified | My experience with Air Canada was nothing short of a complete disaster. I wouldn't wish this airline on my worst enemy. To start, our departure was delayed by a mind-boggling two hours, and the reason? Apparently, the gate wasn't even available. So there we sat, like cattle, twiddling our thumbs, and wondering if this was some kind of cruel joke. But oh, the delays didn't stop there. No, they continued throughout the flight. It was as if Air Canada had a personal vendetta against punctuality. The flight attendants must have thought they were on vacation too, as they seemed more interested in chatting amongst themselves than addressing the frustrated passengers. I'd like to say that the in-flight experience made up for it, but that would be a lie. The seats were about as comfortable as a park bench, and the in-flight entertainment was laughable at best. It's safe to say that my next flight won't be booked with Air Canada. If you value your time and sanity, steer clear of this airline.

✅ Trip Verified | Travel from LAX to Barcelona and back, there were 4 legs on Air Canada (LAX to Toronto to Barcelona and back). They were 4 for 4 for delayed/rescheduled flights and 2 for 2 on missing/delayed bags (1 bag missing/delayed on the way, 2 bags missing/delayed on the return). On-board and airport staff were nice and the process appeared efficient on check in and on-board. Given the repeated delays and resulting excessive travel time and missing bags, I will do everything I can to avoid traveling with Air Canada as a result of this experience. 100% NOT on time and lost ("delayed") bags is unacceptable. How are they rated so highly with the air travel industry sites?

Not Verified | My flight was an absolute mess. I went from Quebec City to Montreal then to IAD. My first flight was delayed 3 times (with the email service giving me a heart attack by saying my flight is about to leave and then that my other flight had already left) before being cancelled. They wanted to stick me on a flight the next day. I'm a broke, disabled person. I couldn't afford another night in the City, and my cat sitter couldn't do another visit. So, I managed to get moved to a much later flight (I had been set to leave at 9 am, so I got to the airport at 6, and my new flight with a different airline was set for 4 pm). I finally make it to Montreal (thankfully nothing went wrong with this other airline, besides me having to re-check my luggage in) and things go from bad to worse. I mentioned that I'm disabled, I needed the wheelchair assistance, so they come get me, and I'm taken to the service desk (while being bumped into things and people along the way, it's not a great airport for people who need the assistance). When we get there, I find out that the person who set up this new flight had sent me to an airport 2 hours from my home. My normal airport is still 30 minutes away, but I certainly couldn't afford an Uber from this new one. So I say that, and I get blank stares. Thankfully I was able to get shifted to a new flight (yet again, and this one I did kind of miss due to the next issue) but they set me under this really hot light and left me to wait next to this guy's desk. I saw him get through 2 groups of people, the second set telling him that he needed to help me. I had been sitting there for 20-30 minutes at that point. (I had planned to ask what was happening after these kind ladies were done with him) So he says all of a sudden that the guy who should have come for me was stuck on a plane. Which, okay, I get that things happen, but why was I just sitting there when there surely must be more than one person who could have helped me? This guy takes me himself, and then I get left in a hallway with about 10 other people (many of them seemed to also be using assistance) who had had their passports taken to print off their boarding cards and hadn't seen or heard anything since. At this point, my boarding time has come and gone. I'm almost certain I have missed this flight and am more than ready to start crying in pure frustration. Then he finally reappears, gives the people their passports and boarding cards and we continue on our journey. I finally get to the plane (which was miraculously still there) and board (and am super thirsty at this point. Being stuck under that light as well as not having had an opportunity to get anything was really messing with me) and finally start the last leg home. I was freezing, but there weren't any blankets on a short haul, which, fair enough. But I was finally able to get home, much later than my original 2 pm arrival time. Never again. No matter how much cheaper than any of the other companies, I can't imagine flying Air Canada again.