Air Canada

Flight from Montreal YUL to Paris CDG was uneventful. We departed on time and we enjoyed our first experience flying in Premium Economy with Air Canada. The seats were relatively comfortable, with ample legroom and recline. The meal after departure was delicious (chicken curry, edamame beans, rice, with salad, roll and cake). The service was quite good, albeit a bit rushed. A light breakfast was served with banana bread and yogurt, although I expected a bit more for premium economy. The IFE was average, with not a lot of options.There is no divider between PE and Economy but overall we enjoyed our experience. Economy looked like tight quarters on this high density aircraft.

✅ Verified Review | I fly with Air Canada extensively throughout Canada. When I first started taking this route (from St. John's to Halifax) they were flying an E90. Which was a lovely plane, lots of luggage space, overhead compartments and space. Since then they have put on a CRA which admittedly was a step down, not to mention a little older - but we made due because it still offered in cabin entertainment and was able to get to and from Halifax in a reasonable period of time. Today, I have been told that in the 2 weeks since my last flight they have downgraded to a Q400 turboprop plane. This plane unlike the last two has nothing, small cabin, small space, no in cabin entertainment and to add more discomfort it will take an additional half hour to make it to its destination. flights to and from Halifax are consistently full, so clearly this is not a space issue. But it is a comfort issue for your loyal passengers. I am not a big fan of Porter as I have always been a loyal Air Canada customer but to be honest when you take away your only "advantage" Porter just got a whole lot more friendly.

✅ Verified Review | London Heathrow to Toronto with Air Canada. Daytime flight on this Boeing 777-300. Travelled as a couple and upgraded the seat for one with extra legroom as I am 6'4" tall it always helps! Boarding at Heathrow was hassle free and we were welcomed on board. Seats are pretty narrow being an exit row but plenty of legroom. Food was pretty standard, crew were a bit hap hazard in that they missed passengers during service and were called back on a few occasions for missed food or drinks. Entertainment was very good, toilets were kept very clean and the one nearest our seat was much larger than normal which was a bonus. Departed on time, arrived slightly early despite the freezing conditions in Toronto.

✅ Verified Review | Turks and Caicos to Montreal via Toronto. We were delayed take-off at Providenciales heading to Toronto due to a broken door. We missed our connection in Toronto because of this delay. They did not make the plane wait for 20 passengers and we missed it even though we were at that Gate at 2 minutes to departure. We were told to standby with 2 of our little kids. We were not given any priority and they had overbooked all 3 planes heading to Montreal that night. We finally ended at Hotel at 2am with 2 small kids overnight. They were prioritizing other standby customers who had decided to take an earlier flight. Air Canada dropped the ball. It's all a numbers game and rehearsed rubbish excuse given to each complaining customer. Too bad.

✅ Verified Review | Victoria to Ottawa via Toronto return with Air Canada. Another great way to get to the Canadian Capitol. From check-in to arrival, all was great. I enjoy the fact that Air Canada crew are efficient and pleasant. However, some of the seats are showing their age. My headset jack required a few tries to get the proper sound.

✅ Verified Review | Flew on the B787 for Narita - Vancouver and A321 for Vancouver - Ottawa. Air Canada B787s are quite basic in comparison to their older planes (B763, B744) that I've been on and I actually like the interior of the A321 more during our journey. The 788 seats were quite narrow and hard and overall, passable in terms of comfort. The plane's interior looked "tired". Food was served fast but was not properly heated as our water and salad were frozen and not consumable. IFE was decent but did not like the fact that the remote was very small and could not be extended, thank goodness it was also touch screen though. Only plus for AC for NRT-YVR was the ground staff and cabin crew who were all helpful and friendly. As for the YVR-YOW leg, enjoyed the flight as we found the Bus to be much more comfortable than the 788. IFE was more user-friendly and of better quality. Cabin crew were professional and friendly. Drinks were served continuously throughout the flight.

✅ Verified Review | Air Canada is showing some cheap attitude downgrading Premium Economy to just Economy Plus with such bad experience - in just over a year already their Premium economy has been homologated to what their Star Alliance partners Air China and SAS does. Last week flew Vancouver to Tokyo Narita and the service was the same of Economy except for the main course - after that is just the same drinks, the same snack, the same lunch. They keep the divider curtains open between Economy and Economy Plus section, only closed for the main course because it is different. Then flew Beijing to Toronto yesterday and it was even worse. Economy was full with 3-4-3 configuration and Premium Economy was almost empty - people from economy moving to PE (Economy Plus) seating there, the curtain open between economy and Premium economy. Now they have more Business Class seats with the bathroom in the back in economy for Economy and Economy Plus passengers. Never again Air Canada or Air China who have downgraded to a cheap product and charging the same of others whom are offering a much better product. I can't believe they invest so much money in some new cabins and they do not do that "extra" to buy a better seat and have a much better product.

✅ Verified Review | Air Canada flight AC996 from Vancouver to Mexico City. Very good flight. Left on time and arrived early. The cabin crew were very professional, accommodating, friendly and smiling! An enjoyable flight. One of the better experiences with this airline and had no complaints at all.

✅ Verified Review | London Heathrow to Calgary. Everything that is said by reviewers about the 3x3x3 seat configuration in economy class on the Boeing 787 is true. The seats are far too narrow for comfortable travel. I am an Air Canada frequent flyer and had the front row of economy class on the aisle - travelling with family instead of business for a change. Apart from having to deal with the very cramped middle seat person I was regularly bumped by the FAs and their trolley throughout the flight due to the very narrow aisles. I would rather fly on an older Boeing 777 or A330 then have to suffer this again. To cap it all off the FA gave me a cracked cup which leaked all over my lap. She apparently would have gone to get me some tissues but her colleague was blocking the way - possibly my worst ever flight with Air Canada.

✅ Verified Review | Cramped and not family friendly, are my resounding thoughts. I was travelling with my family, on route from Florida from Toronto to Heathrow, and Air Canada were offering reasonable prices at the time of looking. On booking the flight we requested a bassinet for our baby. We didn't get one despite repeated requests at the airport and on the plane. No attempt was made to accommodate this request. The seats on the plane with capacity for bassinets didn't have babies in them. There were other families with babies that were refused a bassinet. We are frequent fliers and I've never had this issue with an airline before. I was repeatedly hit with the trolleys as the cabin crew made their way up and down the aisles and also by other customers. The issue appears to have been caused by the introduction of an additional seat, so on the 787 the configuration of seating is 3-3-3 in economy. I spoke to the cabin crew about it, as I was unhappy at not being able to get any rest, and on a few occasions when I was holding our baby, his head was also knocked. The cabin crew also expressed their concerns as the reduced width makes their job that much more difficult and that this configuration will be the norm going forward.