Air Canada

✅ Verified Review | In a 10 day span I took three flights with Air Canada, none of which were on time. The first two flight were fairly small delays of less than an hour, however on the third flight from Vancouver to Los Angeles we were delayed due to a mechanical error. I understand that these issues do happen periodically with planes but Air Canada originally told us that there was no update, they don't know exactly what is wrong and don't ask about connecting flights. I am unimpressed that Air Canada couldn't get one of my three flights to take off on time.

✅ Verified Review | Air Canada Express was just downright bad. My inbound flight was delayed 2.5 hours which made me miss a connecting flight. I was rebooked on a flight 22 hours later, delivering me to Europe sleep-deprived. There were plenty of open seats in business class but they would not upgrade for a multiplicity of reasons. On the way back I went to the outhouse that is the part of Pearson airport Air Canada express flies out of- a small cramped prefabricated building with exasperated staff trying in vain to deal with the huddled masses.

✅ Verified Review | Thunder Bay to Dublin via Newark. Our origin flight was delayed getting into Toronto so we had to run to make the boarding time for our destination flight. Although, we made it to the flight they would not allow us on because our bags did not make it. We waited 2 hours from 11pm to 1am to get our hotel voucher, and had to wait 24 hours for the next flight. We were not allowed to get our bags. Our hotel was for one night with an 11am checkout, so from 11am to 11pm we had to wait at the airport. We get to our final destination, and one of our bags actually did make it on the original flight so had been waiting for us there, but the other somehow didn't make it on either. We then waited 48 hours to get our second bag delivered to us. So, we were without much of luggage for 72 hours (great way to start a trip in dirty clothes). It was strange how we flew to Dublin on a plane that didn't have any of our baggage on it when the day before we were told the that we weren't allowed to board because our bags wouldn't be travelling with us. Flight back from Dublin via Newark. We had a 3 hour layover which turned into 4.5 hours due to a delay. Then the captain advised that due to a navigation system failure on the plan it will be delayed another 2 hours. Two hours later the captain comes back and says the flight is cancelled. Customer service agents tell us it was cancelled due to weather so no vouchers (weird how the captain had just told us otherwise). We know we missed our connecting flight so asked for hotel (it was 6pm). They make us wait until 11pm to fly Toronto, then, I wait there until 2am to get hotel voucher. We had been traveling since 1am EST. Get back to final destination, and our bags were still in Newark. Again, very odd how they let us on the plane without our bags. All in all we were without our baggage 5 days and had to spend more than 30 hours waiting in multiple airports. The customer service agents gave us wrong information multiple times.

Flew Ottawa to Calgary return with Air Canada. The plane was an E-190 with 2 seats on each side which was great for my wife and I. We sat in 30 D. After 4 1/2 hour flight both our backs hurt and continued to do so for 2-3 days. Perhaps the cushions had lost it's form. This plane is good for a couple of hours travel, but not for across Canada. Crew were fine. The gate agent in Ottawa was a miserable fellow. We watched him complain to the female gate agent about work, and he was quick to dismiss passengers who approached him with inquiries. Our return trip to Ottawa was again on a E-190. This time we upgraded to premium seat 16. Much better. No back pains, extra leg room. On board staff were great. Gate agents were friendly. Pilot kept us informed. We even flew at 39,000 feet to miss turbulence from the jet stream. Lastly the movies provided were actually pretty good.

Jacksonville to Montreal with Air Canada - I fly between Quebec and Florida every few months. I have flown with quite a few different airlines and Air Canada has to be my favorite. I have 2 small children who fly with me and staff are always helpful and polite - as well as other passengers for that matter. If visiting Canada, I recommend taking Air Canada if possible - much better than Delta or American Airlines.

Flew London Heathrow to Toronto. When I checked in online, I selected seats based on the seating chart. However, the configuration of the actual plane was completely different. We ended up in a row in the middle of the plane, right before the area where food is stored - the seats there don't recline (row 16). Seat space was extremely tight. Also, the AC website was down for good 5 hours and I couldn't access it to get my boarding passes. The food was bland and just not good (a couscous or bulgur salad, and chicken pasta), I didn't even bother getting breakfast. It amazes me that what we pay for tickets doesn't even get us decent food. The staff was very courteous and friendly, the plane and toilets clean, the plane on time. My luggage was lost on my way to and from Toronto, both times in Heathrow.

A 12 hours long Air Canada flight from Toronto to Tokyo Narita and a superb one! I did not expect much from North American airlines, but to my surprise, I'm giving Air Canada a thumbs up for the flight I travelled. Maple Leaf Lounge was adequate, the shower room was clean and the shower was a satisfying one. The food served was superb and definitely comparable to that of a 5 star Carrier. I had a spacious executive pod to myself with lots of legroom. It was comfortable and I had a great 6 hours rest throughout the flight. The food was okay albeit nothing to shout about. I would say this is on par with many other Asian Carriers. Service crew were attentive and also hospitable.

✅ Verified Review | Sunday, May 15th. Air Canada flight 7374 from Toronto to Dulles. Traveling with family of 6. My mother became ill on the first leg of our flight from Dublin to Toronto. Was transported via ambulance from Toronto Airport to hospital. My sister rode in the ambulance. I stayed to get bags, and to deal with another unnecessary problem - my 80 year old father, in a wheelchair, and my two sons, aged 21 and 23 were going to go on to Dulles as planned but one of my sons was bumped from the flight. We paid full price in January, we picked seats, checked in, etc. No idea why he was bumped. We go to gate to try to get him on the flight. My father is stressed, my boys needed to assist him, handle luggage, get the 3 of them home, keep him calm, etc. The reps at the gate were unhelpful, callous, rude. We were vacating seats for the medical emergency, there were clearly seats available, it was a no brainer. Apparantly Air Canada staff can do nothing but look at the computer screen. It took me 2.5 hours at the airport to find someone high enough up the food chain from Air Canada to get my son on the flight and he was put on at the last minute. I should've been with my mother at the hospital but had to deal with this problem that shouldn't have been a problem at all. Also had trouble getting bags off the flight (they pulled the wrong bags twice). They rescheduled us to fly the next afternoon, then bumped my mother to a later flight and notified via email. She couldn't travel on her own. I spent hours trying to reach a customer service rep (no answer - busy signal over and over, then cut off by auto reply machine). When I got a rep he couldn't do anything said we had to go to the airport to deal with it. Finally gave up. Went to United. They were dealt with getting us on a flight, wheelchair service, etc. in less than 30 minutes of time.

✅ Verified Review | Copenhagen to Toronto. I pushed the call button to request an attendant and about ten minutes after no one came I started to time how long it would take to get service - 24 minutes for someone to come to assist me, for that time there was no sign of a flight attendant in the walk ways. I spoke with the service director about the long delay only to be told that due to the placement of the call buttons on the arm rests that flight attendants can never be sure if a call is legitimate so they allow time for people to cancel the call in case it was made accidentally. I do not know if that is airline policy bit of it is the policy to ignore a call for service I am extremely disappointed. The trash collection on the flight was minimal in that cups and rappers were cluttered for a good bit requiring that tables be left done which minimizes comfort.

Our return flight from Paris started off on the wrong foot when I tried to check-in online the day before our flight. Although I prepaid for preferred seats at $200 ($100 each), when I tried to check-in we were no longer assigned to these seats, rather we were assigned seats in row 57. When I tried to select preferred seats online it prompted me to pay again. I contacted Air Canada via Twitter and they explained the change was due to an aircraft change, which was wrong as it was a B777ER high density aircraft, which is the type always used on this route. They ended up assigning us to preferred seats 18H/J (rather than 18J/K that I booked), but it was poor customer service that I had to contact them after paying for confirmed seats, and for not being notified of the change in advance. In speaking with the gentlemen in seat 18k, he indicated he was upgraded to the preferred seat for having Super Elite status with AC. Paying passengers should not be bumped for Super Elite passengers. He was a nice man and ended up moving to the middle row which was completely empty, which leads me to wonder why they bumped us out of our seats for him, when there were many other preferred seats available - bad customer service Air Canada. The legroom in row 18 is exceptional, better than Premium Economy actually, which comes in handy considering the lack of width in the 17 inch seats. I usually fly AC, but this has left a bad taste in my mouth. FAs on the return flight were rude and we felt like we were inconveniencing them. During meal service the FA asked if I wanted fish or pasta, and when I asked what the pasta was, she rolled her eyes. The meal was actually delicious (salmon) and we also received a mid-flight snack and small pre-arrival meal consisting of a delicious hot cajun chicken wrap. Beverage service was quite regular. IFE was average.