Air Canada

✅ Verified Review | Air Canada flight AC996 from Vancouver to Mexico City. Very good flight. Left on time and arrived early. The cabin crew were very professional, accommodating, friendly and smiling! An enjoyable flight. One of the better experiences with this airline and had no complaints at all.

✅ Verified Review | London Heathrow to Calgary. Everything that is said by reviewers about the 3x3x3 seat configuration in economy class on the Boeing 787 is true. The seats are far too narrow for comfortable travel. I am an Air Canada frequent flyer and had the front row of economy class on the aisle - travelling with family instead of business for a change. Apart from having to deal with the very cramped middle seat person I was regularly bumped by the FAs and their trolley throughout the flight due to the very narrow aisles. I would rather fly on an older Boeing 777 or A330 then have to suffer this again. To cap it all off the FA gave me a cracked cup which leaked all over my lap. She apparently would have gone to get me some tissues but her colleague was blocking the way - possibly my worst ever flight with Air Canada.

✅ Verified Review | Cramped and not family friendly, are my resounding thoughts. I was travelling with my family, on route from Florida from Toronto to Heathrow, and Air Canada were offering reasonable prices at the time of looking. On booking the flight we requested a bassinet for our baby. We didn't get one despite repeated requests at the airport and on the plane. No attempt was made to accommodate this request. The seats on the plane with capacity for bassinets didn't have babies in them. There were other families with babies that were refused a bassinet. We are frequent fliers and I've never had this issue with an airline before. I was repeatedly hit with the trolleys as the cabin crew made their way up and down the aisles and also by other customers. The issue appears to have been caused by the introduction of an additional seat, so on the 787 the configuration of seating is 3-3-3 in economy. I spoke to the cabin crew about it, as I was unhappy at not being able to get any rest, and on a few occasions when I was holding our baby, his head was also knocked. The cabin crew also expressed their concerns as the reduced width makes their job that much more difficult and that this configuration will be the norm going forward.

✅ Verified Review | Wanted to try the newish Air Canada direct route from Amsterdam to Toronto. The plane was extremely old (probably over 20 years), and it showed in the cabin interior and design. The Business Class cabin was the old herringbone layout 1-2-1. The seat was a bit torn and dirty, again showing how aged the aircraft is. The crew were pleasant enough, and I just happen to meet them prior to the flight as we went through security together. We joked a bit, and they were quite friendly. The onboard service provided by the crew were also good. However, the food was basic, particularly for a flight over 8hrs. There was a hot meal service, portions were small. I had stuffed chicked served with rice, which was preceded by a nice seafood salad, and followed by a cheese platter. The champagne was ly bitter and undrinkable. The orange juice was not fresh but came out of a Minute Maid carton, unbefitting for the highest class Air Canada provides. The pre-landing snack was a very disappointing cold platter of sliced chicken breasts. The water on offer (Naya) didn't exactly reflect luxury. The one thing that appeared luxurious was the amenity kit with Escents toiletries. I would not recommend this for the extremely high price charged for business class. The quality and luxury of business class is simply lacking. The only thing good about it is that it's a direct service.

✅ Verified Review | Air Canada from Toronto to Edmonton on A319 aircraft. Boarding was done by zones and doesn't appear to be any more efficient than previous open call crush method. Middle-aged aircraft in reasonable condition, relatively clean, no readily apparent problems. Seat comfort okay and was better than some other aircraft types in the Air Canada fleet. Tray table space adequate. Overhead storage space in high demand with some people having to gate check their carry-on baggage. Underseat storage space okay for smaller items but best to keep this area clear on longer flights (to stretch your legs/feet into). Purchase food available for sale (credit card only) with Aeroplan points offered on purchases meeting minimum threshold dollar amounts. Selected a cold cut sandwich, chips and vegetable combination (quality okay but not something to tweet about). Complimentary soft drinks, juices, water, tea and coffee available with some alcoholic beverages available for sale (credit card only). Complimentary video on demand selection was reasonable with a variety of new/recent movie releases, television shows and assorted other audio/video programs. Ear bud headphones were offered for sale (credit card only) at start of flight but I had brought my own headphones to use instead. Complimentary Wi-Fi codes handed out at gate prior to boarding to those people who wanted them (special promotion by Wi-Fi service provider).

✅ Verified Review | Edmonton to Kelowna via Calgary. Connecting flight from YEG-YYC-YLW on Air Canada Jazz Air de Havilland DHC-8 aircraft (with change of planes at YYC). First flight was on a newer DHC-8-402 aircraft, in good condition. Seat was tolerable for a short flight but little room to stretch out. Minimal underseat storage and overhead storage is minimal. All carry-on luggage is gate checked due to onboard storage. Flight was relatively smooth with little turbulence. No in-flight entertainment available. Snacks and beverages (water or juice) offered on the short flight. Cabin was quieter than most other turboprop aircraft due to the cabin's active noise suppression system, making for a more enjoyable experience. Second flight was delayed several times and finally departed almost an hour and a half late (no Aeroplan points or other compensation offered for the delay). This was an older de Havilland DHC-8-300 series aircraft which was showing its age. Seat space limited/cramped with little padding, no underseat storage and minimal overhead storage space (coat or purse or camera bag or laptop only). No meal service - only snacks and limited beverages. No in-flight entertainment available. Flight was smooth at start but became bumpy flying over the mountains and in rainstorms. Gate-checked luggage was delivered on baggage carrousel along with regular checked luggage.

At the end of March Break, my daughter, her husband, and their 3 and 5 year olds left Orlando on a United Airlines flight to Toronto with 90 minute connection in Newark. The flight out of Orlando was delayed and they, along with 14 other passengers, missed their connection to Toronto. United's solution was to get them on another flight to Chicago, then to Toronto which would get them there 36 hours later! Obviously, the person making that recommendation has never flown with children. Being a Star Alliance partner, Air Canada stepped up and got them on a flight with just minutes to spare, getting in to Toronto before 10 pm. Daughter and 3 year old sat in regular seats, Dad and 5 year old sat in flight attendants' jump seats. Air Canada, I am very impressed.

Ottawa to Toronto with Air Canada. Given a free upgrade since I volunteered to be bumped off the last flight. Surprised they used such large equipment on this flight but I assume it was to continue on to an international flight. On this 40 minute flight there wasn't exactly a lot of time to experience Air Canada's international business class but the FAs came by with drinks and a cheese platter. Plane looked pretty dated and shook a lot during take off but the flight was pretty smooth. Ground staff at Toronto were pretty helpful at directing me to my connecting flight to JFK. Pretty satisfied with my short time on AC.

✅ Verified Review | Toronto to London red-eye flight. Of the three airlines I have used to fly between the UK and the East Coast US (BA, United and Air Canada) I'd have to say Air Canada have impressed me the most. Toronto-Pearson T1 is also a very nice hub terminal with a great departures lounge and seamless transfer immigration. Positively delightful compared to transfers in US airports like Boston or Newark. Flight was on a clean, modern Boeing 777 with good leg room and new IFE system. Cabin crew very friendly and attentive. Didn't manage to get a lot in the way of sleep, but that's typical for a 6-hour transatlantic night flight. Only real criticism I'd make of this flight was the breakfast - the meager banana bread doesn't cut it, I'm afraid. The dinner served was quite tasty though.

✅ Verified Review | I'm sorry to say that we are having a terrible experience with AirCanada. After booking our hotels and transfers for our holiday, Air Canada contacted us a few weeks prior to our trip to let us know our flights had been changed to the following day. This led to booking an extra night in a hotel near to Toronto airport. Following this, we have turned up to Toronto airport this morning to find out that our flight from Toronto to Barbados has been delayed by 6 hours. An offering of a $20 food voucher is simply not enough in this situation, monetary compensation would have been appreciated far more. They have a large customer service desk with 5 staff members answering questions, however all they have been asked to do is to tell customers to phone a number or send them an email. They seem unable to take any immediate action. It is now 4.5 hours until our flight leaves, I am not hopeful for our journey home. We will not use them again in the future, despite the more affordable price.