Air Canada

✅ Verified Review | Chicago to Toronto with Air Canada. Great service onboard this comfortable flight. Flight attendants and ground staff were very polite. Inflight entertainment has lots of selection and works very well. Only negative was that no food is served on the this flight unless you pay but I knew about it before I booked the flight, it was a worth the deal. Would definitely fly with Air Canada again.

✅ Verified Review | Booked from Brisbane to Calgary via Vancouver with Air Canada in Premium Economy. Got off loaded in Brisbane because of a late Virgin Australia connection (on same ticket) that got in 50 min before departure. No one even tried to let us make the connection. Was downgraded to Economy from Premium Economy the next day even though Business seats were available. Could not upgrade to Business Class with money because had no aero club membership. No one in the call centre could do the upgrade because there was no manager, which seems to be the title for the only staff who can make decisions. Told that we were lucky to be on the flight at all. They forgot to rebook our son on the next leg to Calgary and so had to take a later flight with 5 hour layup instead of 1.5 hours. Paid for Maple Leaf club and were told in Vancouver this only applied to 1 flight being the return flight where is a 1.5 hour change and could not tansfer to another leg. Dont fly Air Canada - worst customer service experienced in well over 400 flights.

✅ Verified Review | Flew Air Canada from Toronto to Dallas Fort Worth on January 14, 2017, in Economy. I would describe my experience as mediocre, a C in terms of classroom grades. The plane left Toronto about 45 minutes late, since the plane arrived with a delay from Montréal. There was no apology from Air Canada. The plane was completely full. There was, however, sufficient room in the overhead lockers, as ground staff had warned people to check large pieces (free of charge at the gate, at check-in, my suitcase was 35 CAD). Seating is very tight on the Embraer 175, when the person in front of me reclined his seat, there were about 10 inches from my head to the top of his seat. Thus, the three-hour flight was pretty uncomfortable. Likewise, when I used the bathroom at the back of the plane, I found that I could not fully stand up (I am 6'1"). For service, the cabin crew came through once with soft drinks; everything else had to be purchased. At the end of the flight, I asked one of the cabin attendants where our luggage would be arriving: "On the carousel," she said - not very helpful, as there are about ten of those at terminal E. So, again, this was the average type of flight in the contemporary world of air travel. In my opinion, the Embraer 175 is too small a plane for the distance flown.

✅ Verified Review | Brisbane to Vancouver. I flew Air Canada Business Class flight AC36 from Brisbane to Edmonton via Vancouver to visit my in-laws as I do every year during Christmas. I am impressed with their new aircraft. The business class seats were comfortable, food was not spectacular however I was happy with it. There was only one washroom dedicated for business class, it was very small and not clean. There were two other washrooms that were shared with premium economy class. Overall, I was not very impressed with the washrooms arrangements. The cabin crew were helpful but not the best. The overall inflight experience was a positive one. Despite the food being so-so, and I was not impressed with the washrooms, I had a restful and comfortable flight. My experience went downhill when I couldn't find my luggage at the airport. Later that day, Air Canada confirmed that my luggage was left at Brisbane Airport. I was waiting on the phone for one solid hour until I reached an operator who told me the best they can do is $50 per day compensation before the luggage arrive. I tried to explain to her that with the freezing cold winter in Edmonton, I could not possibly buy anything warm enough with $50. However, she could not do anything else and Air Canada does not have a customer service phone line. My luggage arrived 2 days later at my in-laws house. By then, I was in Orlando for a 6 days trip in which I had to purchase 6 days worth of essential items in Orlando. Anyhow, I eventually got my luggage when I returned to Edmonton, however, I never received the compensation Air Canada promised. I tried to reach them with their phone line only to be told that I had to write them a "letter". I called Brisbane Airport and was given the manager's number. I called the manager and was told that this was a secure number and that the airport should have never given this number to me and hung up. I have sent Air Canada an email and a Facebook message. I am yet to hear anything from them. I am very disappointed that all these years I had been a loyal customer to Air Canada and this is how I am treated.

✅ Verified Review | Munich to Toronto with Air Canada. We were met by the AC Concierge and promptly processed through the check-in formalities. The flight was delayed by a full hour due to late arrival of the inbound aircraft. On board the high density configuration in Economy (3x4x3) on the B777 is simply awful. I had the bulkhead aisle seat and my knee and elbow were bumped several times and my foot stepped on twice. I cannot imagine anyone getting any sleep in that seat during an overnight flight. The configuration makes the aisles so narrow that one has to walk sideways so as not to bump into other passengers. This is a sad reminder that AC puts profits way ahead of passenger comfort. The FA's were all very nice and worked hard throughout the flight. The in flight service director on the other hand was smug and very condescending. Food was OK for Economy but portions were very small. IFE was descent but music selection remains obscure. Flight arrived late and was otherwise uneventful.

✅ Verified Review | Flew Air Canada from Munich to Toronto. Our group travelling together January 3 ranged in age of over 60 to 3 children aged 11 months, 2 and 4 years. All of the flight crew were not only professional but extremely pleasant and caring. Food presentation excellent, entertainment program good and seat comfort fine. Even though pod system the layout does allow for communication amongst passengers - the prior claustrophobic feeling has been eliminated. Pilot "connected" in a very nice way with our grandchildren and all of us too. New Business Class certainly an improvement. Check in process civilised. Only minus is Munich Airport which has long walks and different floor levels to conquer till aircraft position can be reached. Excellent experience and personally I was relieved to be able to state that the whole flight went smooth and enjoyable for all of us - including very young passengers. On a side note - the outbound flight on the 23rd of December was good too.

✅ Verified Review | Vancouver to Sydney. So disappointed. We paid extra money for more legroom and, whilst understanding the reality of cramped spaces on any airline, expected what we paid for. We have done this on several occasions with Virgin and found the seating and surrounding area to be more than satisfactory. Instead the area in front was constantly used by passengers to access toilets on the other side of the plane and for a toddler (parents seated three rows behind) to run backwards and forwards. The space to the right of us over the wing was used by passengers to stretch and chat the entire overnight flight. The stewards/ stewardesses were nowhere in sight and surfaced only at meal time. The passenger seated beside my husband was a very large man who required an extension belt, no problem and not judging him, but it made for a very uncomfortable flight. Being a large man, he occupied some of my husband's seat as well as his own. When it was obvious (before take-off) the flight was going to be difficult due to this factor, the stewardess responded that she could understand it would be uncomfortable but the flight was full and there was nothing she could do. We contacted Air Canada upon our return to request a refund of the additional money outlaid and were told that they offer a high standard of service and apologised that we disagreed - basically 'bad-luck'!

✅ Verified Review | What has happened to our beautiful Airline? We always flew Air Canada for the service and the people but now I fly further to avoid Air Canada. On Dec 31 2016, AC873, FRA-YYZ, either the FA who worked the rear business class section was getting ready for retirement or she was having a really bad day because her unfriendly, take it or leave it, monosyllabic attitude was quite pronounced. The new business class seat on the 777-300 is actually not so bad. The screen's a bit close but it's big and the seat depth is a bit short (I could never get the foot rest up to a comfortable height) but there's lots of space and charging stations and places for things. Very mediocre wine selection, I think one choice of either old or new world in red or white and as I said very mediocre. I hear they have espresso's and cappuccino's but they were not offered. I ordered the vegetarian meal which came out vegan and really it's mind boggling what the kitchen at AC thinks vegetarians eat. Years ago I had an amazing veg meal on a flight from Toronto to Calgary, roasted veg with baked tofu, really well done but this was some tasteless roasted eggplant on Polenta with a tablespoon of tomato sauce and that's pretty much what AC serve these days. All of this would have been overlooked if the FA had shown any kind of welcome or pleasant attitude. It was bare minimum, no more and definitely no service with a smile. AC 610, YYZ-YHZ started out well and I slept through most of it until the last 15 minutes of landing approach, when a little boy two rows behind us in business class, started to piercingly scream for his mother and was unconsolable screaming "Momee" until we landed. I thought maybe mommy was meeting the plane but it turned out that "Momee!" was the FA in-charge. To her credit, she remained the FA in-charge and didn't get up but probably not a good idea to fly with the family. I was a loyal AC flyer for decades but now Lufthansa and United I like better and I fly them 90% of the time. The timing on this route was deciding factor in flying with AC this time but that will not happen again. LH FA's are always welcoming and friendly and cannot do enough to make you comfortable up front. Other airlines amenity kits are becoming collectables but not so the hideous herringbone, sparse offering on AC. LH, Eva and Thai's Rimova amenity kits are a reason to fly them and not available anywhere else. I think AC have forgotten that many of us love to fly and it's about a happy experience. They are making money again and lots of it but at the expense of the customer service experience. What a terrible shame.

✅ Verified Review | Air Canada - I thought they were a full service airline. Paid over AUD$500 for two of us to fly from Quebec a short hop to Toronto. This doesn't include checked baggage however (an extra $60) nor assigning a seat (that's an extra online fee as well). On arrival at the airport we realised the flight was full and when checking in on the kiosks we had been assigned separate seats on the aircraft despite being on the same booking. Fortunately a passenger next to me agreed to swap. The checkin agent was helpful only in explaining the reasons why we had been seated separately (a full aircraft, people on standby - not sure how any of this was relevant to not seat 2 people on the same booking next to each other). Now what Air Canada would likely say is that if we wanted seats we should have paid the online fee and seat assigned ourselves. It's a pity they have this type of model when they really are the only airline flying between many of these places in Canada. On a positive note, we did arrive and depart pretty close to schedule considering a big snowstorm had just been through the area. However I had to laugh when we arrived in a Toronto and the flight attendant made a PA asking all on board if we could let those with tight connections off the aircraft first, this was while we were waiting 10 minutes short of the bay for a marshaller to come and guide the aircraft onto the bay. I'd avoid Air Canada again except in a case such as this when they were the only nonstop option. On another note as well Air Canada have a policy that no headphones can be used on landing. But, portable electronic devices are permitted. So, you can use the phone but no headphones. When I enquired as to the reason behind this, Air Canada advised that this was for two reasons. Firstly, so they can ensure that you don't miss any PA announcements. And secondly, they can cause a hazard if you trip over the, during an evacuation. I have travelled a lot on many different airlines and this is the first I have heard of such an absurd policy.

✅ Verified Review | Flew from Newark to Fredericton, New Brunswick as part of a code share with United, flying via Montreal. When purchasing a code share flight United cannot provide seat assignments however a call to Air Canada with the flight confirmation info from United did let me get advance seat assignments. Ground crew and flight crews were professional and pleasant and both flights boarded and left on time. The CRJ's were cramped and not particularly clean and one of the planes had used tissues stuffed into the magazine pocket. Montreal proved to be very nice airport, especially after Newark but having to go through security for the third time that day was annoying.