Air Canada

✅ Verified Review | Victoria to Toronto via Vancouver. I was travelling with my 5 children (ages 2 to 12) and their grandma when our flight back to Toronto was cancelled due to weather. I was on the phone approximately 2.5 hours (on hold) until 1:30am at which time I had to hang up to go to bed. The next day I received an e-mail that we had been rebooked for the following day, meaning we would need to spend another night in Victoria. I called and spoke to a very rude representative and asked what am I supposed to do now with my 5 kids and their grandma and she replied that you need to book yourself a hotel room and that was it. The statement was, since weather is not in our control we're not obligated to pay hotel, food, transfers. Furthermore, only half the flights flying the same route to Vancouver were cancelled that day, all within an hour of each other. That one night cost me an extra $400 I didn't plan on spending. I am disgusted with Air Canada. One positive thing I will say, especially on our flight back to Toronto from Vancouver, flight attendants were very kind and compassionate.

✅ Verified Review | I have never understood the bad rap that Air Canada gets. I have flown both main Canadian airlines (AC and WJ) lots and without really caring one way or the other, and have felt that Air Canada consistently offers high quality flights and flight service. On this recent flight I was in Premium Economy on a Boeing 787-8. Leg room and seat width in this cabin is substantially better than in coach, and you get the business class meal (china, glassware, and chilled silverware) with a printed menu and choice of main course. The meal itself is noticeably larger than in coach (if you are in coach, remember that you can ask for an extra meal and they are almost always able to give you one - I've done this on multiple occasions). Being an inter-continental flight, you also get complimentary alcoholic beverages in ALL classes. This flight (as well as AC850 from YYC to London) arrived early. The attendants were attentive and friendly, and airplane was clean, and the service was excellent. The Boeing 787 also compare favourably to other planes; it's noticeably quieter and my ears were popping a lot less because of the increased pressurisation.

✅ Verified Review | Toronto to Dubai. As a proud Canadian, I booked air Canada direct flight to Dubai from Toronto. Flight on time. Nice and big aircraft. Seats compare to other air lines (LH, KLM, Delta) are very small and uncomfortable. The food that was served was one of the lousiest. The cabin staff seem trained not to greet the passenger and not smile while serving. Food served first, drinks served 30 mins after the food. Stupid way to serve for a such a long flight, the aircraft was not equipped with WiFi. Washrooms were unhygienic and after first 5 - 6 hours, no staff was keeping the washrooms clean. This experience made me change my mind and I almost determined not to fly with Air Canada again

✅ Verified Review | Port Elizabeth to Munich via Johannesburg with SAA, and then from Munich to Winnipeg via Toronto with Air Canada. I am a widow, travelling alone at the age of 65. I was most definitely marked as someone easy to dismiss. I had the eTA which is now required by Canadian authorities and I am a UK Citizen. I had checked my luggage in with South African Airways through to Winnipeg and been issued with boarding passes to all my destinations. Upon arrival at the departure gate in Munich I was told my documents were invalid even though they were approved on the Canadian website. My luggage had not been loaded. It was intended I would not fly as the plane was overbooked. I was immediately put up in a Holiday Inn Express and rerouted through Frankfurt, Montreal to Winnipeg 24 hours later. This would not have been done if my paperwork was incorrect - and this same rejected paperwork saw me through to Canada. The ground staff were arrogant and dismissive. They couldn't have been more obstructive. The cabin crew were wonderful, friendly and obliging. Chalk and cheese. I would fly Air Canada only for the cabin crew, unfortunately they are not the ones to deal with. I shall never go Air Canada again.

✅ Verified Review | Flew from Toronto to San Francisco with Air Canada to attend a conference. I booked a latitude fair, then used E-Upgrade points to switch that to business class at no cost. Flight was on time and pleasant. Cabin Crew were attentive throughout the flight, and the meal was excellent (Canadian AAA Beef Tenderloin with mashed potatoes). The airframe is an older 767 with the classic pods (international business class, lay-flat seat), but is preferable to the A320 with only has trans-border business class (larger standard seat).

✅ Verified Review | Montreal to Tokyo NRT via Calgary with Air Canada. On both segments I was impressed by the personalized service provided by cabin staff. The meals were delicious and plenty of drinks. The business class product on both flights YUL-YYC and YYC-NRT was dated, old, but the FA made it feel great. It is sad that Air Canada business and economy services are so far apart making difficult to rate this company as a whole because 1 experience in their high density economy kills what ever good you could think of Air Canada. Nevertheless I had a good experience on AC business class cabins today.

✅ Verified Review | Air Canada is the worst airline I have travelled with. I was double charged for a flight alteration 7 days after the flight. When I realized, I called the airline. The customer support referred me to a link online to email the claims department and was told it would take 5 business days. After 5 business days I sent another email. Then I called Air Canada and was told that the other agent was wrong and it would be 10 business days. 10 business days came, no response. I called back today on the 15th business day and was told it was two weeks, so "technically they're only one day overdue". The agent today was most arrogant, unhelpful and useless. Her tone was terrible and I'm kicking myself for not getting her name. Absolutely worst airline and I wish I could take back my business with them.

✅ Verified Review | Hong Kong to Montreal via Toronto. I have been a proud frequent flyer of Air Canada for years now but lately AC has given away it status of premium north American carrier to a high density money maker budget airline. AC is not cheap compared to flying United, EVA, ANA or even Lufthansa is most cases but the company has modified their cabin configuration to the mighty 3x4x3 on a B77L that is not built for such capacity especially when it is meant to do utlra long haul flights. Flying from Hong Kong to Toronto for 15h squeezed in those seats was not a comfortable ride at all. Good points: I got my special meals. IFE contain was good. FA just doing their job nothing warm. Disappointing Air Canada experience!

✅ Verified Review | Shanghai to Toronto, I had a cascade of events which started on the tarmac and in the air which embarrassed the crew. When I boarded my entertainment system and handset was dead. One flight attendant said to grab the seat behind me before we depart. Another attendant said I could not take that chair as it was broken and out of service. The first attendant rebooted the entertainment system and though I could not use the hand set, I was able to use the touch screen. I like to listed to classical music but there was no Mozart, no classical. A drink was served on my tray which collapsed. Now I am soaked with a double scotch. I have an extra shirt in my carry on and go to Business class bathroom where the sink was broken and wrapped in wide, colored adhesive tape. But its fine, when things go wrong, the flight attendant gives you a plastic Maple leaf pin right from his lapel. And documents the whole thing and submits it while we are in the air. I really did appreciate that. A month later I received an the email which was a voucher to use when you book a flight with us. The thing is that the voucher is worth 2 percent of my business class ticket's cost.

✅ Verified Review | Toronto to Fort Lauderdale. I paid for the first morning Air Canada flight. My flight was delayed by one hour with on-going maintenance issues. We were told numerous times that the issues were fixed. Expecting departure at 6:40, it is now 8:00. Passengers were not offered beverages or anything for the discomfort and delay. When I arrived on the flight I had an issue with my bag and there was no room, when I asked the flight attendant for assistance she said "put it where there is room" this was not only rude but inconsiderate. Then finding out there was no room I was told to check in my bag. I am currently on flight AC1620. Finally at 8:04 we were offered a glass of water. The flight attendant walked by only allowing the passengers from the aisle seat to have water. I was not expecting this terrible customer service from Air Canada.