Air Canada

✅ Verified Review | Flew Air Canada from Montreal to San Jose. We were so disappointed to see that the experience for the travellers is the least of Air Canada's concerns. No TV, no food for a 6 hour flight seems unreasonable. The time allowed to transfer from one flight to another is far too short and we got no assistance whatsoever even though we were travelling with kids. Overall very poor. We won't travel with Air Canada Rouge ever again.

✅ Verified Review | I flew Air Canada from Madrid to Los Angeles via Toronto. The flight was great, good food, modern aircraft and good legroom. My first language is Spanish and some stewardesses could speak Spanish and this made my trip more comfortable. The flights were on time and it was a nice experience. I recommend Air Canada!

✅ Verified Review | Puerto Vallarta to Kelowna via Vancouver. Flight to Puerto Vallarta was good, staff awesome and service was prompt. Unfortunately on the way home I can't say the same. We checked in early and selected our seats to ensure a window and isle seat and to avoid the long lines at the airport waiting for check in. Once we arrived at the airport we waited 3rd in line for over an hour watching everyone who was checking in at the airport go through infront of us due to a computer issue. Then we were told that the flight was full and we had to sit in the middle despite checking in 24 hours before. Once in the plane the AC unit went down and we sat on the runway inside the boiling hot plan for an hour while crews scrambled to fix the issue. So we take off and I'm excited to get water after waiting in a hot plane for an hour only to wait 3 hours into the 5.5 hour flight to even speak to a flight attendant. When I asked why things were so slow they scoffed at me and blamed the airline for cutting down from 7-6 flight attendants for this flight. Now I understand this can be stressful for them and create more work, but where I'm confused is how come on the way down with 6 flight attendants I received awesome service and water and coffee several times? I wish it could stop there but unfortunately it doesn't, we had to catch a connecting flight wich was overbooked, and we were asked if anyone would like to stay behind in Vancouver, only to find out it was so two Air Canada employees could fly home. Once our connecting flight to Kelowna landed at 12am our little plane of 30 had to sit on the runway for an hour while the other 2 international planes of over 150 passengers unloaded. Super disappointed in Air Canada and will definitely choose WestJet when flying next time. I'll Avoid Air Canada at all costs.

✅ Verified Review | London Heathrow to Calgary. I had a very enjoyable 8 hr flight with Air Canada in economy! Service was excellent. Flight attendants went out of their way to make sure you had plenty of refreshments and plenty of water. In flight entertainment was 1st class showing all the latest films. Seats were comfortable. No delays. I was served a hot meal with drinks of my choice not long after take off and also a hot snack about an hour before landing. Two weeks later on 18th December I flew back to the UK with Air Canada and again excellent service. Only criticism it is a shame they do not offer different films flying east to west/west to east as some other airlines do. Otherwise no complaints

✅ Verified Review | London Heathrow to Newark via Toronto with Air Canada. I chose this airline as I am a Star Alliance Gold member but this was clearly a big mistake. This is the first time I have seen ten seats per row in economy on a B777 and I have flown many airlines. The seats were so narrow the it reminded me of a very low budget airline. Seven hours on a seat like this and you come out with leg and back pain. I had to keep my hands stack on my body as there was no space to rest them. Do not bother paying for the extra legroom seats as these are even more narrow due to the entertainment monitor stored in the armrest. Flight attendants completely uninterested and rude. No response to seat calls. Priority delivery of luggage for gold members not respected at Newark - our luggage came out among the last. Out of the four flights, three were late by an hour without any explanation of apology. Meals during flights small and of average quality. I will certainly not fly again Air Canada and I would not recommend this airline to others.

✅ Verified Review | Munich to Halifax via Toronto with Air Canada. Horrible customer service! Due to weather conditions, my flight from Toronto to Halifax was cancelled. But the ground staff didn't do anything to solve that problem. Instead they send me to another airline, which was more helpful than Air Canada themselves. Air Canada wanted me to stay for unknown number of days at Toronto airport and did not bother paying for an accomodation. Their hotline in Germany can also only be reached from 09:00am to 5:30 pm. Why? Especially at times with flight cancellations, this hotline should be reachable 24-hours a day.

✅ Verified Review | Montreal to St Louis via Toronto. I am trilingual Canadian frequent flyer 35K with Air Canada (I speak English 1st language, French 2nd language and Spanish 3rd language). I am always courteous, respectful of other cultures and speak the language of the person with whom I am doing business if I can. Air Canada is Canada's national airline (and I believe was even built with some public funding) and is expected to be bilingual English and French. When I travel to Montreal Quebec, quite often the attendants do not show this same courtesy of speaking English to me even when I clearly state this preference as a client. When I fly to other Canadian (outside of Quebec) or American cities they speak the language of your choice. I have flown many airlines over the past few years from many differant countries and more and more I am disappointed by Air Canada for the reasons described above, not to mention pricing and services offered. This lack of simple respect for my culture and language (English) is causing me to reconsider the choice of airline in the near future.

✅ Verified Review | Calgary to London Heathrow with Air Canada. This was a good flight that left on time and arrived on time. I took seat 12A in Premium Economy, which felt great compared to coach (which I have typically flown). You get a business class style entrée with a printed menu and choice of entree, and the seats are quite noticeably wider and with more recline. The attendants were friendly and made the rounds regularly without being intrusive. I am definitely a bit of a clean and neat freak, but the plane interior, including the bathroom, was organised and spotless. Upon boarding, we were given a departure drink (I chose OJ). After takeoff, dinner was served with wine. The entertainment system was, as usual with AC, stocked with selections of some recent films. All in all, the flight was smooth and enjoyable. AC gets a lot of complaints that I have never found to be substantiated. I've flown them lots; I've never had a late flight and never had a staff member treat me rudely. They have an international fleet of new or new-ish equipment including many 787s and a really good safety record.

✅ Verified Review | I booked through Expedia. Ticket agent in Sudbury could not find my reservation and asked me my name several times. My name was listed on her ticket as middle, last then first name (like all other air tickets I get). She told me she could not issue a ticket in a not so friendly manner. I explained that every plane ticket I have had prints it the same way. She said no and finally went to another agent to ask. The other agent looked at the ticket and my passport and said "yes it is fine" as I watched. She then came back to me and said I would have to change the way my name is listed or I would not be issued another ticket. I showed her the email confirmation I got from Expedia and she was not interested. Very rude Air Canada service. Flight was fine.

✅ Verified Review | I have travelled extensively over the years with many different airlines and, unfortunately, I have to say, I found on my recent flights Sydney to Vancouver return, the service on Air Canada is amongst the slackest I have experienced. On the way back from Vancouver, I had a head cold and needed regular drinks. I buzzed several times for tea / water etc but only once was my request answered. For the rest of the 16 hour journey, I buzzed but to no avail. Each time I needed a drink, or food, I had to get up from my seat, crawl over my fellow passengers, walk to the end of the aircraft to get my own refreshment. The worst part was, the entire crew was having a lovely time sitting down at the back, chatting away to each ignoring passenger requests. When I asked if they had noticed my bell call, they said they didn't hear it. However, when they looked, there were 3 others needing assistance listed on the screen. I wouldn't have heard the bell either if I was in the middle of a conversation. In addition to the lack of service, I feel that there could have been more food offered (it was minimal on such a long flight) and at no stage did the drinks trolley go around. Up to each passenger to request a drink. I guess it's a money saving ploy. The inflight entertainment was limited to a dozen movies that have been out for some time and didn't cater to a range of tastes. On 2 x 16 hour flights, this meant the choice was very limiting so I resorted to reading my book. Also, no wifi. Now that Air Canada has some competition from Sydney to Vancouver, it may be worth the crew lifting their game to remain competitive. On a positive note, the flight crew did a marvellous job getting us from A to B on both flights. Just a pity the cabin crew let the airline down. I doubt I'll fly Air Canada again.