Air Canada

✅ Verified Review | Victoria-Toronto-Ottawa 15 March, returning 21 March. Reservation made through AC website and seat selection purchased at that time. In both directions, YYJ-YYZ legs served by A321s, YYZ-YOW legs by A320s. Seats and legroom comfortable although there was a 5 cm gap between the fuselage and window-seat armrests, reducing seat width unnecessarily. FAs made frequent runs to offer water. Three main glitches, all to be taken in stride as part of air travel nowadays: (i) Outbound from YYJ, the video safety presentation could not be played aloud through the cabin's PA system (though it was on the video screen), so FAs had to demonstrate the safety features themselves. (ii) The onward outbound YYZ-YOW leg was delayed nearly an hour, with all passengers remaining seated, while a possible technical fault in the cockpit controls was investigated. (iii) Accumulation of incoming flights at YOW meant that YOW baggage system was backed up and dispensing of baggage was delayed till an hour after aircraft had arrived. Oddly, on the five-hour return leg YYZ to YYJ, when I purchased a gin-and-tonic the miniature bottle was labelled "Duty free" and "Export strength" (47.3 percent alcohol). If Air Canada can use duty-free alcohol to serve on domestic flights, their price of CAD 6.50 per drink is pretty steep. This summer, Air Canada plan to downgrade all their non-stop YYJ-YYZ flights to their "Rouge" service level (less legroom, very limited IFE).

✅ Verified Review | Toronto - Edmonton aboard mainline Air Canada was a pleasant experience after the so-so watered down Business Class one on Rouge MCO-YYZ. What really was outstanding was the FA up front with whom I have flown with before. Other than that standard Air Canada Business experience, unmemorable food, a comfortable seat and good quality alcohol. I did appreciate my bags actually being first off the carousel which happens too infrequently as I had exactly three minutes to catch a ETS bus into town, or wait an hour, or face a $65 cab ride. The choice of audio on the seat back monitor left a lot to be desired, never heard of many of the artists, don't think you can go wrong with classic rock or pop, but there were few selections of such available, so I listened to my own tunes.

✅ Verified Review | Toronto to Munich with Air Canada. There is good news and bad news here. The food was better than any Air Canada Business Class meal I have had before. The staff were enthusiastic and attentive. The onboard entertainment selection was very weak, with a few new movies and even fewer classic movies. The music choice was appallingly short. I was not given noise cancelling headphones and was left with the awful headphones that AC gives out for free to economy class. The lie flat bed has very hard and I could not sleep.I expressly book business class so that I may get good sleep. The agent in Toronto did not mention to me that I needed to obtain my luggage in Munich and take it to my connecting flight. So, I had no luggage for the first two days of my trip. Business class is so costly that every individual detail is vital and can not be overlooked. So, despite the better meals, Air Canada Does not measure up when it comes to their Business Class product to the level of even the good European carriers.

✅ Verified Review | Toronto to Aruba in economy class on an A320. Booked the flight with points. Boarding was delayed due to an air traffic control ground delay program. Something to do with the space launch over Florida. We left the gate around 45 minutes late but were able to catch up time enroute. The service was nice and standard for North American flights. Drinks and buy onboard served efficiently, though one of the flight attendants was not very polite or attentive. The entertainment is far better then any other airline flying to the Caribbean. Seats where very comfortable and had a lot of space. Sat in seat 17b With my girlfriend next to me in 17a. Wifi worked great while flying in US airspace. Overall, best experience flying to the Caribbean. Highly recommended.

✅ Verified Review | Montreal to Vancouver. We arrived at the airport with lots of time to spare prior to our flight. One of the check in ladies helped us get our bags sorted and accepted. We paid to check our bags in for Vancouver on that flight checking in a small suitcase and a larger one. She printed us boarding passes and bag tags and explained that our seat allocations would be made at the gate. We arrived at the gate with lots of time to spare and waited. The staff there announced that they thought there was insufficient space on the plane to take all of the passengers carry on luggage and started to request that passengers voluntarily check their carry on luggage in. They also started to circulate around the passengers and tried to ‘talk’ anyone with largish carry on bags or multiple luggage items to check them in. They then announced that the flight seats had been oversold and that they wanted ‘volunteers’ to take a later flight. Then we were told that they would call out names for final seat allocations. I heard a name that started with the same letter as ours and approached the counter to personally enquire if it was in fact for our seat allocation. The Air Canada staff were all looking distressed and under pressure at this stage. I was told that it wasn’t my name but the lady took our ‘boarding passes’ and said that our tickets were only standby tickets. I noticed that the copy which she kept, with no seat allocation printed on it actually had ‘sb’ in very small letters where the seat number would normally be printed which meant nothing to me up until that very moment. She said she would check and call out my name in due course with seat allocations. After another 10 or 15 minutes and a number of other customers being issued boarding passes, she called my name and started speaking. I explained I was an international traveller and had to get back to Vancouver on that flight. I told her I had bought and paid for my tickets weeks earlier and as far as I was concerned, I was contractually entitled to travel on that flight. We did get onto the flight, probably because I had been so insistent. When we arrived at Vancouver, after the 5 hour flight plus a lengthy wait at the carousel, our smaller case finally came onto the conveyor. I checked with the lost baggage staff, again having to wait for some time in a queue. They were good and advised that my other bag had been routed on a flight to Toronto and would arrive later that night. They would then deliver it to my Vancouver address the next morning. It arrived at about 1430 hours the next day and it looked as though it had been dragged through muddy water. It was filthy. And the luggage tag on it was tagged ‘standby’ as well. I will get the case cleaned now that we are home.

✅ Verified Review | London to Pearson by Air Canada: Boarding had started on-time, I stepped on-board and was not greeted by any crew member. I walked to my seat which was 30G. I sat down and right away noticed that the seat was quite narrow, however my table was in my arm rest, so that gave me even less space then everyone else. We were then delayed because of 'engine problems.' We then departed about 20 mins late. About an hour after we took off they served us our lunch which was quite good and I have to say I did enjoy it. For the rest of the flight I listened to music on my phone, and watched some interesting TV-shows. Then as the flight came to an end we were served a sausage wrap, which was spicy but also enjoyable. We arrived in Toronto 10 mins early and I have to say that the overall flying experience was average.

✅ Verified Review | Flight to Vancouver on time as was the Vancouver to Victoria. Crew were attentive. Food selection is nothing to write home about. Offered to check my carry on at no charge as flights were full and the size of carry on's that they allow on board is ridiculous so I did. Flight from Toronto to Ottawa was delayed about 45 minutes due to late arrival of aircraft. Hung out in the Maple leaf Lounge. Food hasn't improved, still just salads and Mac and cheese. Upon arrival in Ottawa the carry on that they checked for free didn't arrive, I have a Tile device attached and could see that it was still in Toronto so with the wait at the missing bag desk added about an hour to process. Bag arrive by courier at my home which is about 100km from Ottawa at noon the following day.

✅ Verified Review | Horrible customer service experience. I am scheduled to travel via Air Canada at the beginning of next month for business. I was recently advised that the date of my flight changed from April 3rd to April 4th. I called the Air Canada offices and wasn't provided with any viable alternatives (leave a day earlier to arrive two days later or refund my ticket). Not one incentive was offered because of this inconvenience. I have never traveled on an airline that doesn't provide travel incentives when there are changes of this magnitude. I will never travel on Air Canada again. Appalling service!

✅ Verified Review | Toronto to Miami. At the self baggage check in, the staff was extremely rude. She made me feel so dumb just because we asked how to place the sticker on the luggage. She then just ignored us and didn't care. I hate travelling with Air Canada and will never again. It's not like I'm getting a better price from AC.

✅ Verified Review | Traveled to Winnipeg to Ottawa 06 Mar 17 and return 11 Mar 17. Check in at both airports was a breeze and ground staff were friendly and efficient. Both flights departed approx. 30 minutes late and arrived approx. 30 minutes late. Seats were comfortable on both flights, and had no issues with the entertainment system. Didn't have to wait long for flight attendants to come around with drinks, and o both flights flight attendants were friendly. Baggage arrived promptly at both airports. Overall, had a good flight on both departure and return and would definitely recommend this airline for short-haul flights.