Air Canada

✅ Verified Review | Air Canada was horrible, first they changed my flight schedule without even letting me know (they rebooked me on a flight from Havana to Frankfurt via Toronto to Amsterdam instead of Toronto straight to Amsterdam, without notifying me) and if I wouldn't have checked myself I would have missed these flights. And when I called about this they put me on another flight, with an excuse about the flight that was very vague and when I looked it up it turned out they told me a very different reason. When I arrived at Schiphol at the day of my departure I suddenly had to pay for my bag as it was not included in their system (while it was on my ticket), so I had to pay 95 euros for a service that I bought when I booked (On the Air Canada site). And when I wanted to check-in for the flight in Havana they couldn't put me on a seat, and I had to wait until 20 minutes before the flight before even knowing if I had a seat. While flying their in-flight system kept failing and turning on again, so I've watched the beginning from my movie for at least 4 times.. Air Canada is horrible, and even after 1.5 months I haven't heard from their refund services. I'm never flying with them again.

✅ Verified Review | Saskatoon to Moncton via Toronto/Montreal. This time I was bringing my cat along. They were again initially late by a half hour. Then to further complicate things they made us wait on the Tarmac for an hour prior to take off, due to fog. My connecting flight to Montreal was cancelled, no reason given. Now I'm forced to spend the next 8 hours in Toronto airport with my cat, locked up in the handicap bathroom. The only place I can allow my cat out, so he has some freedom. My flight lands at my destination tomorrow morning at 8.30. A 7 hour flight, that took 27 hrs. And this time with a cat. I would normally never had booked with AC, however my company booked it for me. I didn't have the authority to change it.

✅ Verified Review | Air Canada is the worst ever for on time flights. It's the only airline that has a direct flight Toronto to Indianapolis and never has it ever been on time (12+ flights) and is always late. Not just a few minutes but hours! The 8.50pm usually leaves at 10.30pm. Air Canada do us all a favor and at least be honest with your posted take off times so when new passengers pay your fees for a ticket they know it's not leaving till 10.30pm (and that's the earliest I've ever taken off for the 8.50 flight).

✅ Verified Review | Vancouver to Shanghai. I would like to thank the airline employees of Air Canada. I recently took a flight from Vancouver to Shanghai. And left my wallet at the departure gate, unbeknownst to me. Two hours into the flight, an attendant gave me a message from the flight deck that passenger Gagnon had possibly left a purse and box of chocolates at the departure gate. After some confusion, I realized that I did not have my wallet in my purse, nor that chocolate bar that I had bought. My life was in that wallet. And I got it all back complete. Thank you to all those involved!

✅ Verified Review | We were flying Charlotte to London via Toronto with Air Canada. We realized that Toronto was limited by a closed runway and asked to be rerouted the night before but were assured that we would make our connecting flight. Despite our plane sitting outside of the gate in Charlotte we were delayed over two hours going to Toronto due to a lack of landing slots since Toronto was down to a single runway. Canadian flights have priority over US. Luckily, we were able to get four seats (not together) on the next morning's flight to London from Toronto but we had to spend a long, cold, uncomfortable night in the Toronto airport. Air Canada offered no accommodations for us due to this delay. The return flight was almost as bad. Our two hour layover in Toronto was barely enough time to get through security and customs and get out to the end of the terminal for our connecting flight home.  We were lucky to only lose one day of our vacation to this incompetent airline. We will never fly Air Canada again.

✅ Verified Review | London Heathrow to Toronto. Good flight, on time, edible food, nice crew. Only complaint is that Premium Economy on the Boeing 777-200 has no separate toilets. I have flown Premium Economy on Air Canada's Boeing 787 and found it to be better - separate toilets and I recall the seats were better, but that is very subjective. Walked around in economy and the 3-4-3 seat configuration is cramped, but that seems to be the new industry standard.

✅ Verified Review | Frankfurt to Toronto with Air Canada. Terrible Seats. They are not comfortable. Any other airline would be better for comfort on a long haul flight in economy. The service was ridiculous. They were obviously tired and did not care. I don't think I will ever fly Air Canada for long haul ever again. What a waste of money for the service and comfort.

✅ Verified Review | Tokyo Narita to Vancouver. Had a very nice flight in new plane. Left on-time, nice support staff inside airport. Great on-board entertainment system. Food was hot, and very enjoyable. Very attentive staff came around asking if we wanted drinks, coffee, etc, and was very pleased with service. Did not check-in baggage.

✅ Verified Review | Paris to Montreal return flight with Air Canada. Boarding was managed very well taking into account that about 400 passengers boarded each flight. Both flights were with a great service and the staff was extremely friendly and helpful. The in-flight entertainment is good quality and there was an adequate range of new movies to keep passengers entertained during the flights! I especially appreciate that movies can be watched in various languages! The catering was just OK, the food quality is average. We were served a hot meal (with two choices) with a complimentary beverage. They serve water during the whole flight after meal services which is appreciated. This is much better service in comparison with competitors on this route e.g. Air Transat or even Air France. I definitely recommend Air Canada on this route as it is reliable air company with good service.

✅ Verified Review | I was supposed to fly Air Canada from London Heathrow to Columbus via Toronto. After arriving in Toronto, I learned that my connecting flight was cancelled. I was rebooked on a flight several hours later. This was then delayed, and I became worried that it would be cancelled. However, after repeated inquiries with the Air Canada gate agent, I was informed that it would be taking off that night, although hours late. Then at the last second this flight was cancelled, around 9 pm. No announcement was made of the cancellation until after it was supposed to have departed - the flight simply stopped being listed online or on the airport board. I entered a long customer service line, however, in the midst of waiting the agents went home from their shift. No clarity was provided about where we were supposed to go next. The customer service agents simply walked away. A long period of confusion in which it was simply impossible to find any Air Canada representatives. The amount of understaffing was appalling, and there appeared to be no urgency from anyone I spoke to about resolving the many issues that people were having. Finally, I wound up in a rebooking line, where I stood for over two hours before being helped. Despite repeated complaints from me and others to increase the level of staffing, this never happened: there were only two agents for dozens of customers. When I finally got to speak to someone, they made it clear that at the earliest I could fly to Columbus the following evening, because the earlier flights to Columbus were cancelled or fully-booked. The fact that I could not get out of Toronto until the following evening made my trip moot (it was only a two-day trip for a conference, one of which I would have completely missed). I therefore requested that I simply be booked a return ticket to London for the next morning and I gave up on my trip. After some haggling the agent reserved a place for me on a flight. However, although I was entitled by Air Canada policy to a hotel room for the night, none was provided for me. I spent the night on the floor of the Toronto airport. Despite pleading for some kind of compensation (I mentioned access to the airline lounge, so that I might change clothes / take a shower / have a minimum of comfort), I was given nothing but $20 of food vouchers. The next day my flight back to London was delayed almost two hours simply out of poor handling. In sum, Air Canada showed complete indifference to stranded travellers, made no effort to provide adequate staffing to deal with the problems that stranded travellers were facing; provided no lodging, were completely untransparent about the reasons for the delays and cancellations. To top it off, they are now being very difficult with regards to a refund. I was told that I had to go through Expedia, because that was where I made my booking. Now Expedia has sent me back to Air Canada. Air Canada claims that it may take 25 days to process my request. This should be the simplest matter in the world, there is no gray area: my trip was cancelled, I never made it to my destination, and I was left stranded at the airport without lodging in violation of their own policy. I just want my money back.