Air Canada

✅ Verified Review | Delhi to Toronto. Although Air Canada had a newer plane, the Boeing 787, it lacked in service. Executive pod seats are very comfortable. Fully flat bad recline. Lots of place to store things like phone, wallet. Food tasted fresh and had decent flavours. One of the washrooms wasn't working - the one in the front right by the cockpit. This is not a big deal for a 7 hr flight but a 15 hrs flight it is. As a result we had access to two washrooms behind the cabin - still not bad. Air Canada did a horrible job in terms of controlling who can access which washroom. Folks from premium economy and economy were using the business washrooms. I mean I paid extra for a reason. Every time I had to visit the washroom - there was a line up. My wife was sleeping and didn't hear the announcement that the front washroom is not working - when she went to the front, one of the staff members rudely said, "we told you it's not working" My wife apologized and came back. Service - Before take off the staff brought drinks like champagne and orange juice, and my wife asked for a ginger ale. Staff initially brought sprite by mistake and then forgot about it. When my wife asked for ginger ale again she was told we cannot serve on ground. Initially we were not given the menu. When I complained they brought it. And then they took away my wife's food menu by mistake. Every time she asked for a menu - staff did a horrible job explaining what's available instead of giving a menu. In the morning she asked for omelette and was still given crepes. Everyone else was given 3 choices for breakfast. But some like myself were given 2. This is how inconsistent the service was. They definitely need to train their staff better.

✅ Verified Review | Denver to Toronto. My husband left his phone charging in the gate area at Denver International Airport. Upon realizing it, he alerted the flight attendant. She told us the door was closed so it was naturally too late. However, she called the gate crew and the phone was found, and we were told the phone would be sent to us -simply talk to ground staff in Toronto. After doing that and calling Air Canada 10+ times now, I can't find anybody that knows what has happened or what will happen with the phone. Lost and found should be a very easy procedural thing. Don't know why it vexes Air Canada so much.

In all my years of flying, the only upsetting flying instances I have had have been with Air Canada. I understand many variables are out of their control, but the lack of care I have seen and heard about them showing to their customers is disappointing. Tonight is one of those occasions when my flight from Halifax to Montreal for 6.10 was delayed to 6.50. That's no problem, and they told us multiple times during this 40 minute delay that our flight was in the air and on the way. 10 minutes before we are supposed to take off, they announce that the plane still hasn't left because of the poor visibility in Montreal and that it would be delayed for much longer. I understand that the plane can't take off, but everyone has been left upset because they lied to people saying the flight was on the way when it would appear they had no idea where it actually was. Since this incident the flight has been delayed twice more without notice from the staff, the time at the gate has simply changed to show a half hour later departure. We've now been waiting for 4 hours, and can't get any information on what the situation holds because the staff have left the gate. It is clear that they will say whatever it takes to get their customers to shut up, and I will be avoiding this airline wherever possible in the future.

✅ Verified Review | Air Canada flight originated from Toronto was supposed to be take off at 6:55pm, Dec 18, 2016. The flight did not take off over an hour later with no clear known reason. The flight was sitting on runway more than an hour. Finally took off 90 mins late caused me missed my connection from San Francisco to Ontario, California. Arrived at San Francisco 10:30pm, my connection flight has already gone. There was no one there to redirect or assist. My wife and I were left stranded at an empty airport with no food or sheet to cover. No direction of when the next flight what so ever. Contacted Air Canada customer service and no one to assist, except useless automated phone directory, which get me no answer to my needs. I truly do not believe how an airline could provide such a poor service and left passenger in a strange place without any service. I will not be travelling with Air Canada anymore and I would never recommend this airline to others.

✅ Verified Review | Recently, my wife and I were flying from Rochester to Cairo by way of Toronto and London Heathrow. My wife and I were originally told at the gate in Toronto that the flight from Toronto to London was delayed 15 minutes, then it became 30 minutes. Then we were told that a new plane had to be brought in because of a mechanical issue and it would be about a 1.5 hour delay. We explained our concern to the agent at the gate, because we only had a 2 hour layover in Heathrow and were worried about missing our connecting flight to Cairo. She said that the plane would "make up time in the air". Ultimately, we actually left more than 2 hours later than scheduled because the new plane was also late. This caused us to miss our connecting flight to Cairo. There are several exacerbating factors than just a delay. When we got on the plane, I told the flight attendant that we were going to be rushed to get to our connecting flight and asked if we could be let out first. Her response was "We'll see". When we landed, we were not given any accommodation whatsoever. We didn't land until approximately 10:15 p.m. The flight crew said that "if" we missed our connecting flight (scheduled to leave at 10:30), we should go upstairs to the ticket office to get re-booked. Apparently, they didn't know, despite servicing that airport, that Heathrow pretty much shuts down at 10pm and so the ticket offices were already deserted by the time we got there and the terminal gates shut down. This left us stranded at the airport, with no instructions or assistance, or any idea what we were supposed to do. We happened to ask a worker at the airport and he said we should check to see if our bags were there. Come to find out, our bags had been taken off the plane and set aside (not on the carousel). No one with Air Canada let us know our bags would be dropped off at Heathrow, rather than go straight to Cairo as originally planned. Obviously, whomever removed the bags knew we wouldn't be able to get on the next flight, even though no one else seemed to. If it hadn't been for the airport employee, we wouldn't have even known our bags were and they would have been inadvertently abandoned. We had to stay at the airport until the ticket office re-opened at 6:30 a.m. Once we got there, the Air Canada employee said a ticket agent would have been waiting outside the plane for us, to provide a hotel room. I'm not sure how we were supposed to know this when we were told conflicting information by the flight crew and the only people we saw waiting at the gate were there to help some disabled travelers in need of assistance. No one had a sign with our name or anything which would allow us to know that steps had been taken to provide us with a place to sleep. As a result of this delay, we lost a full day of a paid tour in Egypt and incurred expenses at the airport for food and beverages, since the next flight wasn't until 2pm that following day. In our complaint to Air Canada, they offered a discount for a future booking and didn't even address reimbursement for our out-of-pocket loss. I've made numerous international flights and this is the first time I've had any substantive issues with an airline. Air Canada's attitude, communication, and helpfulness are, by far, the absolute worst of any airline I've dealt with.

✅ Verified Review | Toronto to Montreal. For the price of flights and airline rating you would expect better service. Air Canada doesn't seem customer centred and the in-flight entertainment options are minimal at best on this trip. Would not recommend this airline.

✅ Verified Review | Montreal to Toronto. The plane was delayed by around half an hour due to the late arrival of the aircraft. Halfway through the flight, about 40 minutes or so before we were scheduled to land at Billy Bishop Airport in downtown Toronto, the crew announced that the plane needed to be diverted to Pearson Airport, around 1hr away from downtown. Of course everyone was upset, but the reason given for the diversion was that (due to the delayed departure), the downtown airport was closed due to the night curfew. It was around 21.45hrs at the time, so I assumed the curfew was at 22.00hrs. Once we landed at Pearson, a manager came onboard and contradicted what was stated earlier. The plane was diverted because the crew were based at and needed to return to Pearson Airport. There were around 40 passengers aboard, and the time and inconvenience of these passengers were less important than the time of their crew. While I empathise with the plight of the hardworking crew, it says a lot about an airline that would put the needs of its customers second. And the airport curfew at Billy Bishop that the passengers were informed about and initially used as the justification for the diversion? It's 23.00hrs, meaning we had plenty of time to land. So the airline lied.

✅ Verified Review | Excellent flight on Air Canada from London Heathrow to Vancouver. The staff were friendly, attentive and helpful throughout the flight. Frequent water service and checks to ask if passengers needed anything. Lunch was above airline average and the seat was quite comfortable for a 9 hour flight. Reasonable IFE though not as good as Qantas and BA which I fly often. Air Canada is by far the best of the North American air carriers, in fact I avoid all others. Staff did a great job on a very full flight.

✅ Verified Review | Don't use Air Canada if there's the remote possibility you might leave something of value on the plane. Their chat service and baggage centre number's is unresponsive (no one answers the phone or chat sessions) with only five days to recover the item. While travelling from December 18, 2016 from Ottawa to Moncton the second flight, AC7502, was delayed on the Montreal tarmac for an hour and a half. As I had a two hour layover between the arrival of the flight in Moncton and the departure of my connecting bus this would only leave a half hour but with the baggage about twenty minutes at best. My issue isn't with the delayed flight but with the complete and total lack of customer support. While rushing to get off the plane to ensure I got to the bus stop outside the airport in time I had accidentally left my Kobo eBook reader in the pouch on the seat in front of me. I only realized it was missing once I was on the bus. I tried repeatedly calling the Air Canada toll free baggage centre number 1-888-689-2247 over the next few days and after an hour of waiting each time never got a representative. The recorded message prior to the hold music advised for missing items on a plane to "chat" with a chat representative. I tried that as well and found that not only was the chat window freezing and unresponsive (if you tried typing there was a significant delay before letters would show in the chat window) but I never could get ahold of a chat representative after another hour of waiting. I wasn't sure if the chat session was working and I tried repeatedly over the next few days without success. I had found, though, that the Air Canada policy was to hold lost and found items for five days. It's now the fifth day and after repeated attempts I still can't get a response by phone or chat. I also sent a form filled message to their general customer support feedback but only received a confirmation of receipt and not actual feedback on the lost item. My issue isn't with the delayed flight or poor customer service. My issue is that there's surprisingly no customer service for lost items. I advise anyone who doesn't want to be in the same position and would at least a chance at recovering a forgotten item left on a plane not to use Air Canada.

✅ Verified Review | Amsterdam to Ottawa via London. Unlike the previous two times when I transferred at Toronto Pearson, I now made a stopover at London Heathrow so it was an interline flight with British Airways. I tend to choose for Air Canada on the route between Amsterdam and Ottawa because it is generally cheaper and has a better schedule than the competition. It was a really smooth 7-hour long plane trip, and the airplane used on the London to Ottawa route is the usual Boeing 767-300ER, an old but always reliable workhorse in the medium-sized, long-range plane repertoire. The cabin crew members were nice and worked very efficiently. I use Air Canada often and while the drinks and snacks are good, I have come to refusing the main meal because in economy class they always serve the same two things and they're simply uneatable. I really do believe that Air Canada could come up with better standard economy class meals. The legroom was good enough and there was a good choice of films and shows on the inflight entertainment system. Main meal aside, it was another good flight with Canada's main airline.