Air Canada

✅ Verified Review | Business class on Air Canada's 787-9 is a noticeable improvement on the 777, which I flew on the outbound portion of a trip to China. The 787's advances in pressurization (the equivalent of about 6,000 feet vs 8,000 on the 777) and humidity meant that I arrived in YVR less tired and dried out than I did in Beijing on the outbound trip. As before, the cabin service was superb and the food was surprisingly better on the PVG-YVR leg than on the YVR-PEK portion, which had touted a "signature chef." The electronic window dimming worked well and AVOD was flawless. Boarding was orderly (more so than in YVR) and the Air China lounge was comfortable and quiet, though, as usual in China, with really bad wine. Baggage delivery in YVR took close to 30 minutes after clearing immigration, perhaps because the immigration process was so efficient. Everyone first uses kiosks, which worked well and seemed to reduce what have been huge lines in the past.

✅ Verified Review | I've always flown Air Canada for many, many years, and have actually never had a cancellation, delay, or any memorably negative experience. The flight from Calgary to Montreal left and landed on time, and the aircraft was clean. The attendants were polite and made regular rounds through the cabin, with water or food carts (for purchase, as this was a medium-range domestic flight), or just to check. I was in coach so I had the comfort level I paid for (for those complaining about coach comfort, I hope they realise that coach seats are not designed BY the airlines, and that they are less comfortable than premium or business on any airline). Zero problems on this trip, would (and will) fly again.

✅ Verified Review | Flew Air Canada from Toronto to Calgary. Great flight on a clean 787 aircraft in economy. Very friendly attendants: I was sitting beside a couple that was ignoring every instruction. The man was on his phone almost until take off, and neither of them stowed their carry-on during take-off or landing. Despite this, more than one attendant helped them cheerfully. Due to a misunderstanding of when we were landing, I tried to order some food close to landing time. The attendant in my section was polite, explained that they weren't supposed to take any more orders, but then gave me a free sandwich (worth around $6.50 on this domestic flight) to give me the benefit of the doubt. I always have and will continue to fly with AC for their consistent service, polite crew/attendants, and clean/modern fleet.

✅ Verified Review | Flew Toronto (YYZ) to Mumbai (BOM) with Air Canada. The experience was very decent and it had slightly surpassed my expectations. The cabin crew were very friendly and hospitable. Since it was a flight to Mumbai, it was really nice that they had cabin crew who could speak in Hindi. However, like my previous experience with Air Canada, the cabin crew do not respond to call signs at all. Regarding meal service, they were quite delicious and well-presented. The food was recognizable. It was very nice of the airline to serve Indian food and beverages like Indian Masala Tea (Chai) and other Indian main course dishes, snacks and deserts. I was served three meals throughout the flight, which included a dinner, snack, and breakfast service. Although there was a limited selection of movies and other forms of in-flight entertainment, I surprisingly did not feel bored during the course of the flight. Flight was certainly eventful. The seat was comfortable with for the long journey with excellent legroom, though the seat recline was not as good as other premium economy classes I have travelled in. Moreover, during the whole flight it was really cold and for a while, after the dinner service, when people are generally sleeping, the main light was still on, which was very disturbing. However, the cabin interior was very clean and the ambience looked great, especially for an inaugural flight. The ground staff at Toronto Pearson Airport were also very nice and helpful. So I hence, would recommend this airline for international (transcontinental) flights.

✅ Verified Review | Toronto to Zurich flight. Flight on time and staff fairly attentive. The on board entertainment has been changed from good present day movies to old ones from the 70's and 80's and 90's with a couple of newer ones thrown in and many foreign films too. The main meal served after take off was plain terrible! There was no choice of food at all! You had to have large macaroni in a tomato sauce and that was it for everyone, its was the worst meal ever served to us by any airline that we have traveled worldwide. If they keep this up they may as well change the whole airline to Rouge because that is the way they are going! On our previous trip we flew with Lufthansa for a similar cost and the service between them and Air Canada is unbelievable! Air Canada is our last resort airline now!

✅ Verified Review | Tokyo to Denver via Vancouver. Tokyo to Vancouver was an uneventful flight as you want flights to be. I have no issues with the plane or service on that flight. My issue came in trying to go from Vancouver to Denver. At the last minute Air Canada cancelled our flight. Okay fine. Things happen. (There was no issue with weather in this case.) I'm not upset that the flight was cancelled. I'm upset at how it was handled by airline representatives. First of all, there is no customer service counter for the airline in this part of Vancouver airport, so the entire flight is waiting in a giant line for a mere two representatives to help us rebook. Second, they start handing out a phone number because they said it was faster for us to rebook if we called this number. This is true, and I did call. However, why are they making already frazzled customers do this? Shouldn't they just employ enough agents to handle this sort of thing? As a side note, when I called the number the woman on the phone was very nice and helpful and took the time to answer all my questions. Third, did my rebooking over the phone, and the agent was very helpful. However, she can't issue me a boarding pass or check me in over the phone. I have to see an agent. She assured me that my baggage would follow me, perhaps not on that same flight, but eventually. I'm on my way home, so I'm okay with this. Fourth, I try to see said agent. If I can get a new boarding pass with enough time, perhaps I can get go get my baggage and get it retagged myself. I have no such luck. I can find 3 Air Canada reps in the entire airport (or at least the part I have access to without going through US customs again.) All 3 are trying to help with rebooking. I wait in line while my husband wanders the airport looking for a person or a kiosk or anything. He finds nothing. This is where my issue is. The woman trying to rebook everyone literally will not even let me finish a sentence. She says I have to go get my baggage and go through customs again with it retagged. When I tell her that the agent told me over the phone that I would not have to do this, she rolls her eyes and prints me one boarding pass. I need two boarding passes. You see, our new flight was from Vancouver to Seattle and then from Seattle to Denver. The final Seattle to Denver leg was on another airline. She refuses to print me that boarding pass and sends me away with a wave of her hand and will not answer any more questions. I go to the gate where we are supposed to take off from Vancouver to Seattle. This agent also will not print me another boarding pass. Here's how that exchange went Me: I was wondering if you could print me a boarding - Agent: No. The flight has been downgraded. I don't know if you have a seat. Me: Okay well - Agent: Sit down and I'll page you. (Not sure how she was going to page me without asking my name but what do I know right?) She pages customers being bumped to the next flight. They are unhappy naturally. She is just as snippy with them, not letting anyone finish a sentence. We do make the flight and eventually get home over 6 hours late. We have no bags. Of course there is no Air Canada representative in the Denver airport to speak with. Our final leg was on Alaska Air. I make a lost baggage report with them. I've been on hold with Air Canada the entire time I've been writing this review. Long story long, but don't fly with Air Canada.

✅ Verified Review | If you want to hang out at an airport all day, then Air Canada is the company for you. Otherwise don't even bother booking with them, horrible plane mangament, long delays for this short flight from Montreal to Chicago, and incompetent service. I will never ride with them again.

✅ Verified Review | Tokyo Narita to Toronto. It seems the airline has finally decided to take their competition seriously and their new hard product is good, and unusually the aircraft was clean and the food was recognizable. The staff were pleasant and they appeared to be trying. One of the massive improvements is that Air Canada allows you to control the temperature via an air vent. The seats on Air Canada have massage and can be adjusted for firmness and softness and the AV screens are large and easy to use. Air Canada has a long way to go, but at least they appear to be trying to compete, and that can only be good for the flying public.

✅ Verified Review | Vancouver to Toronto on Air Canada's Boeing 787-9, surpassed my expectations and did very well in good service and very good quality. In the process of boarding, was invited to visit the cockpit, in which the pilots greeted me very nicely and we had a nice conversation. The take-off role was very smooth. Once in the air, I ordered a Pizza from the onboard menu, and it tasted great. In-Flight-entertainment screen worked great,very responsive and had a good selection of movies, TV shows, Documentaries, and more. The seats were very comfortable and the cabin was in excellent condition; very clean and neatly organized. The crew was friendly. Once the smooth landing in Toronto, the crew was friendly as we were de-boarding the aircraft (787-9). Our luggage arrived quickly and we were very satisfied and impressed by the service.

✅ Verified Review | Fort Lauderdale to Toronto. At the start of our journey we were rudely treated at the check in desk over carry on size luggage. We had recently flew Air Canada earlier in the week with the exact same size carry on pieces and now all of the sudden they were too big to travel with. We showed the check in desk lady that clearly it was an airline standardized measurement and that they fit. She gave us a hard time and eventually allowed us to take them on and not have to check them. When we got on the plane, there was more than enough space for the carry on pieces. People were bringing larger bags on than we had. It was outrageous! Our flight was delayed by 2 hours and we did not even get an email update. The only thing that saved our trip was the kind flight attendant on the aircraft who was very nice and respectful! I would never recommend Air Canada to anyone.