Air Canada

✅ Verified Review | Toronto to Detroit. After a red eye from Calgary to Toronto, the connecting flight to Detroit orginially scheduled for 8:50 AM was canceled. I was told to go to the Air Canada service desk where, understandably, at 5:30 in the morning, they were understaffed. When I was sent to another desk and finally helped, I had been rebooked for a flight to Detroit two days later. Thankfully the worker continued to check and found a 5 PM flight on the same day. I was given $20 in vouchers (which I now know over a 12 hour time span can be spent very quickly). When it was time to leave, there was an announcement made that our flight attendant could not be found and therefore we did not know our new time of departure. It was discovered later that she had gone through the wrong side in customs and the flight crew had to go through customs again; the wait was about an hour before we were seated on the plane. We then had to fish out a bag from the hold, wait to taxi for 15 minutes, and the icing on the cake was a wheel broken off of my new suitcase. The staff were patient and kind but I hope to not fly Air Canada again if I can help it.

✅ Verified Review | Our flight from Copenhagen to Toronto left and arrived on time. My wife and I enjoyed the service in the premium economy cabin which consists of only three rows. The premium economy class entitles one to priority boarding and baggage. First meal served was very good but the second consisting of a nondescript wrap should not have been offered. Overall a good experience. AC also provided very obliging service when we needed to change our connecting flight to Calgary. Although a word of caution - AC agent in Copenhagen informed us that we could not check our luggage through only to Toronto and the first question we were asked by AC personnel was whether we had only checked the bags through to YYZ. They said that in Canada so-called "short checking" was no problem, while no less than two check-in agent in Copenhagen told us that this was impossible. AC really needs to address this confusion regarding baggage rules which seems to be quite common.

✅ Verified Review | Air Canada flight from Calgary to London left and arrived on time. Service by flight attendants excellent. Food was very good. AC provides good service on its international routes. This is an evening flight and the lie flat seats are comfortable and allow one to sleep for a number of hours.

✅ Verified Review | The flight was delayed by a couple of hours making my connection flight to Vancouver hard to get. To make up for the trip interruption Air Canada gave me a $10 food voucher - 10 dollars? That's not good service or showing empathy but shows how cheap the service can be and the staff wasn't really concerned. I am already on an extremely long flight (Bangalore to Vancouver via Frankfurt and Montreal) the next flight I have is 4 hours delayed and 10 dollars is how they show they are concerned. Nice try Air Canada. I wish you would have provided better service.

✅ Verified Review | I'm rating only the first lap, from Tel Aviv to Toronto. The plane was a new Boeing 787. Fantastic flight, plane was extremely comfortable in Business, auto-dark windows were a kick and also very helpful. Movies and music extensive and very well organized. The food was so-so, but the service was fantastic.

✅ Verified Review | Edmonton to Vancouver. I'm baffled with the changes to Air Canada In-Flight Entertainment System. They changed the software eliminating Movies | New Releases category and now have categories like Top Rated (by whom I wonder) and New Onboard (might be a very old movie, but new in their entertainment system).They're making us wade through the menus to find anything truly new in each category. Super frustrating. Also, some of the seat headphone jacks were in poor repair or didn't work on this flight.

✅ Verified Review | Toronto to Calgary. Flew an ancient B767 that was very tired and dirty. When we arrived on board, my husband's seat was missing its cushion that was in the overhead above us and was stained. The flight attendants were very nice and tried their best to help us by getting another cushion from a seat in the back. Tray tables and seat pockets had crumbs and the seats were very worn out. Service however was quite friendly and the flight attendants were proactive about offering water after the initial drink service. In the future I would prefer to fly the newer A320s on this same route.

✅ Verified Review | Excellent service from the cabin crew, who greeted passengers by name and quickly offered sparkling wine, water or juice. This was in contrast to service on the ground. The Maple Leaf Lounge was a temporary facility and was overcrowded with poor food and drinks available. I left and used the nearby Plaza Premium lounge. Boarding was a bit chaotic with confusing queues forming 30 minutes before boarding time. The AVOD had a couple of issues, once freezing and going blank and having to be reset. The food was a bit disappointing, with an overcooked tenderloin and a limited wine choice. However, the FAs were superb, making passengers feel genuinely welcome without being intrusive. I know others have had issues with the executive pod seat, but I found it comfortable for both sitting and sleeping. Baggage arrived quickly in PEK.

✅ Verified Review | Business class on Air Canada's 787-9 is a noticeable improvement on the 777, which I flew on the outbound portion of a trip to China. The 787's advances in pressurization (the equivalent of about 6,000 feet vs 8,000 on the 777) and humidity meant that I arrived in YVR less tired and dried out than I did in Beijing on the outbound trip. As before, the cabin service was superb and the food was surprisingly better on the PVG-YVR leg than on the YVR-PEK portion, which had touted a "signature chef." The electronic window dimming worked well and AVOD was flawless. Boarding was orderly (more so than in YVR) and the Air China lounge was comfortable and quiet, though, as usual in China, with really bad wine. Baggage delivery in YVR took close to 30 minutes after clearing immigration, perhaps because the immigration process was so efficient. Everyone first uses kiosks, which worked well and seemed to reduce what have been huge lines in the past.

✅ Verified Review | I've always flown Air Canada for many, many years, and have actually never had a cancellation, delay, or any memorably negative experience. The flight from Calgary to Montreal left and landed on time, and the aircraft was clean. The attendants were polite and made regular rounds through the cabin, with water or food carts (for purchase, as this was a medium-range domestic flight), or just to check. I was in coach so I had the comfort level I paid for (for those complaining about coach comfort, I hope they realise that coach seats are not designed BY the airlines, and that they are less comfortable than premium or business on any airline). Zero problems on this trip, would (and will) fly again.