Air Canada

✅ Verified Review | I flew London to Toronto in Air Canada business class (after upgrading from premium economy) which has to be the worst experience of flying I have had. At meal time after other passengers had been given their meal in business class I was approached by the chief steward to be told they did not have enough business class meals to go around and I would not be receiving a business class meal. The staff were unapologetic.

✅ Verified Review | Toronto to Rome. The Air Canada staff at the Toronto Airport were very friendly, professional and very competent. It was very easy to check in and get loaded on the aircraft. Unfortunately things started going downhill after that. The aircraft was freezing cold. They had the a/c on high for some unknown reason. Even after many people complained, one of the cabin crew claimed they turned up the temperature by a couple of degrees. It was still as cold. Everyone was glad to get off the plane in the morning and warm up. Air Canada staff in Rome are rude, impatient, unfriendly and incompetent at best. They act like you are bothering them at the check in counter and after our flight home was cancelled, you cannot make up just how incompetently they mishandled the situation. I'm not talking about just 1 person. It was pretty much all of them. Their communication was awful as to getting our bags back. The passengers were basically left to fend for themselves to find their bags since we were all sent to the wrong turnstile. Then Air Canada sent someone with the voice of a mouse to give instructions on who goes to what hotel. This almost turned into a riot since almost no one could hear or understand. The employee seemed to have no idea what she was doing and gave terrible instructions as to which hotels and where to find the shuttle buses. There was no organization whatsoever from the Air Canada staff. It really was the incompetent leading the incapable. It took the airport police who were wonderful to get us to the hotel. Air Canada could care less. The next morning, we were right back to the rude, impatient treatment at the check in counter with a different person and disorganizion at the gate since we had to be bused to the plane. Everyone was thrilled to get away from the Air Canada Rome staff once they were on the plane. We must give credit to the cabin crew however for the return flight. Although this aircraft was almost as cold, the staff couldn't do enough for everyone. They were kind and professional. The wonderful Air Canada staff in Toronto guided us to Customs and we got all our bags. I would have scored Air Canada higher if not for their awful staff in Rome and the planes being kept so damn cold.

✅ Verified Review | San Francisco to Toronto via Montreal. My husband had a great experience flying Air Canada for our first time. The staff from check-in, flight attendants and captain were all professional yet cordial, ensuring all customers were well treated and comfortable. We had a connecting flight between Montreal to Toronto, with a fairly tight window. The Director of the attendants, made a personal call to ensure the flight would wait for us before departing. Knowing we had to go through Customs prior to changing flights made us quite nervous we'd miss the connecting flight, but the Air Canada staff was quite supportive and helpful, making us feel much taken care of! Of course, they were right, we finished going through Canadian customs and reached the boarding area with 30 minutes to spare.To date this is our favorite airline, and we've been telling our friends and other Tauck Tour travelers how much we enjoy flying with Air Canada. We look forward to flying with Air Canada regularly!

✅ Verified Review | Toronto to Paris. Flight was delayed over 10 hours in Toronto. Finally when it was time to board, they said that the aircraft was struck by lighting. Oddly enough, that same aircraft boarded again with passengers and left to London UK. In flight service sucked, the flight attendants looked exhausted and no smile. Breakfast was a shame.

✅ Verified Review | This was an onwards Lufthansa codeshare flight from Frankfurt to Toronto in premium economy. The flight was alright. I had done a special order for an Asian Vegetarian Meal and I did not like the food. On an 8-hour flight, I thought they could have provided a second meal. Instead, they served one sandwich before landing. The in-flight entertainment system was not interesting for me. Overall, this was not a flight I expected, despite there being some value for money.

✅ Verified Review | San Francisco to London via Toronto. Flights coming back: smooth, and well done. Flight going to London - it's been over two weeks since I first addressed everything that went wrong, including missing flights, being bumped to different flights, them losing our baggage, and their support team literally says an agent has up to 30 days for a response. The flight that left on May 10th was late. About 45 minutes late out of SFO (San Francisco). This ended up making us late for the connection flight in Toronto. When we got to the gate we were informed that we had been removed from the connection flight because we hadn’t checked in. Of course we hadn’t checked in, because the original flight Air Canada had us on was late. So we tried to get back on the original flight. Luckily they got us on. However, they had already moved our bags to the following flight leaving out of Toronto. So they had to move our bags back. They said they would get a runner to do it. Fair enough. When we landed in LHR (London), they didn’t have our bags. We went to the baggage claim desk for Air Canada. They said they had no scans on our bags and had no idea where they were. They asked us to file a claim and track it through your World Tracer program. This trip was becoming a nightmare. Because the flight was delayed in Toronto the flight to LHR landed late. This made us miss our original flight to Munich that we had made on Lufthansa. We went to the Lufthansa desk who said it would be $271.00 for each of us to get a new flight. Still no update on the baggage tracer. Kept calling their baggage claim desk, and they said the bags hadn’t arrived on the recent flight coming in from Toronto. We ended up needing to book new flight with a completely different airline much later in the day. This time directly to Salzburg (our eventual location) coming out of LGW (Gatwick). Total price for the two flights: $293.40. As we were about to leave LHR to head to Gatwick, we got a call from baggage claim. They had our bags. Their World Tracer, which they kept pointing us to for more information which showed absolutely no updates, never showed the bags delivered. In fact, it STILL doesn't show the bags reached us and it's been over two weeks if you can believe it. So…where do we stand? They causes us to miss their own connection flight in Toronto. They caused us to miss our Lufthansa flight to Munich (and we had provided plenty of time from arrival in London to departure for the next flight). They screwed up delivery of our bags (they still haven't officially confirmed us receiving our bags, that's how TERRIBLE their bag tracer is). And yup. I contacted their support team. Nothing. Absolutely NOTHING has been done since we've gotten back from London. They just keep saying the same thing over and over again: a support agent is looking into your case and will respond within 30 days. I am never flying with them again. While some of their agents and staff do a great job, part of their team is absolutely incompetent, has zero sympathy for nightmares like this, and their support team is practically unreachable unless you plan to wait 45 minutes on the phone for one of them to answer, or you want to go through online channels, where they have up to 30 days to get back to you. We are basically out almost $300 for the new flights we had to book.

✅ Verified Review | Brussels to Toronto via Montreal. Having sampled Premium economy on Air France on a trip to Paris last year and having had an excellent experience, I was truly disappointed at the sub-par product Air Canada offers in comparison to the return trip I just took to Brussels from Montreal. I flew on an A330. The seat comfort is mediocre with little space to manoeuvre and if the person in front of you decides to recline their chair, it's game over. Sleep was impossible because of malfunctioning closet door near the galley that kept opening in spite of the attendant's very noisy attempts to close it permanently. On the outbound I was served a veal stew which was ok though truthfully it could have been any meat thanks to the heavy sauce. Breakfast was literally a slice of grey bread wrapped in plastic which I declined. Out of Brussels, nothing is more infuriating than sitting in a half empty Premium economy cabin (AC833 27/5/17) after having been told that the flight was full (both economy cabins evidenced many empty seats after take-off) and being told before take-off that your food choice is no longer available thereby compromising the principle of not getting what you pay for. After complaining to the flight director who was charming but useless and mouthing platitudes that she would write it up in her report, I braced myself for the arrival of the pasta dish that no one else wanted and that I was going to be saddled with, unless I wanted to be hungry for the next seven hours. It arrives, the foil is removed and it is dry at the edges. I to eat the bun and lettuce with six small slices of red pepper. The dessert is artificially creamy with peach bits that has some pleasant taste but which hardly provides fulfilling sustainment. An hour before landing we are served a savoury pastry in a cardboard box. Mine is a Chicken Fajita. I look at the writing on the box and it says it is made in the UK with ingredients as silicone dioxide to prevent anti-caking and colour - it also says this Fajita is made with chicken from Brazil. I found out that if you try to use the business class toilets up front, you will be castigated and sent to the ones at the back of the aircraft. I shall go back to Air France when I go to Paris again this summer.

✅ Verified Review | Stranded at Pearson International (Toronto) because of our 5-hour delayed flight from San Antonio, we (at least 14 passengers with connections to Montreal and Ottawa) had a very unpleasant experience with Air Canada there. Its personnel at the connection desk offered us no apologies, no options for accomodation and no compensation, but instead lectured us with apparent agitation, even aggression, for being ungrateful daring to question their "hospitality". We spent the entire night on the floor of the airport where its administration "generously" provided prison-style blankets. Complaints to AC customer relations department resulted in an offer of 25% discount for the next flight off so-called "base fair", which (when applied), is still roughly 10-15% percent more expensive than what you could easily find on any consolidator website. Ruined plans, worries of friends and families, unattended business meetings, lost time, simply discomfort, both physical (from sleepless night) and moral (when you are just expected to gratefully overspend on overbooked flights and be happy and quiet about it) - all these things, apparently, are not considered, much less covered by the AC policy.

✅ Verified Review | Calgary to Toronto. The customer service repeatedly asked me to leave the Zone 3 line despite being a Zone 3 individual. When asked for reasoning why they were unable to provide a reason and became hostile in language. This combines with the fact that they are dropping there Aeroplan mileage program with the Star Alliance.

✅ Verified Review | Flew on April 13 from Toronto to Zurich. Flight was started late by 40 minutes because cabin crew could not manage cabin luggage item of one passenger and they had to call three technicians to fix the problem. Cabin crew were rude and slow. Food served was not as per expectations and many passengers did not eat their snacks. Aircraft and seats were OK. Entertainment was OK.