Air Canada

✅ Trip Verified | Positifs : Vols à l'heure, sièges confortables (nous avions payé pour avoir des sièges avec plus d'espace pour les jambes), personnel à bord tous très gentils. Négatifs : Les repas en vols étaient plus que médiocres. On nous a servi un bol de nouilles déshydratées avec de l'eau bouillante, un petit sandwich au jambon et deux biscuits secs pour un des repas durant le vol Toronto-Hong Kong. Et au retour, c'était le même menu. Pour le souper, nous avons eu droit à un boeuf tellement gras que ce n'était pas mangeable et comme dessert, un brownies tellement sec que le manche de ma cuillère en plastique a cassé. Pour le vol Toronto-Québec (durée de vol 1 h 40), on ne nous a rien offert à manger. Drôlement différent d'avec Bangkok Airways ou Thai Airways qui nous ont servi des repas délicieux avec des "vrais" ustensiles, et ce, même si les vols ne duraient que 1 h 30. Quand on les compare, c'est assez désolant. - Positives: Flights on time, comfortable seats (we had paid to have seats with more legroom), staff on board all very nice. Negatives: The meals in flights were more than mediocre. We were served a bowl of dehydrated noodles with boiling water, a small ham sandwich and two biscuits for one meal during the Toronto-Hong Kong flight. And on the way back, it was the same menu. For dinner, we had a beef so fat that it was not edible and as a dessert, a brownie so dry that the handle of my plastic spoon broke. For the Toronto-Quebec flight (flight time 1:40), we were not offered anything to eat. Funnily different from Bangkok Airways or Thai Airways who served us delicious meals with "real" utensils, even if the flights lasted only 1:30. When we compare them, it's pretty sad.

✅ Trip Verified | Toronto to Washington Dulles operated by Air Georgian. Absolutely pathetic ground handling and gate agents who had no clue about the status of the flights. Gates were changed and we flew to Dulles 4.5 hours delayed with no prior information either at the gate or screen board. All flights around us were being cancelled. Appalling lack of customer service at Air Canada's hub - Toronto Pearson. We landed at Dulles at 1.30am as the last flight into IAD. Will never fly again but wonder what better choices exist on the North American continent.

✅ Trip Verified | Toronto to Medellin via Panama City with last sector by Copa Airlines. Flight originally planned from Toronto to Bogota and Medellin, changed by the airline to itinerary that doesn’t get me to the destination. After long discussions diverted to a flight via Panama City. Business trip however luggage has not arrived (4 days after trip still no known whereabouts). Customer service difficult to reach and frankly useless. Like listening to recorded message. Apparently luggage is still in Toronto, no acceptance of responsibility or offer to solve the issue

✅ Trip Verified | Booked Honolulu to Ottawa via Vancouver for December. My complaint is the manner in which Air Canada has increased the price of their fares by offering reduced seat fares through travel web sites (e.g. Expedia) only to underhandedly force the purchaser to pay for selecting a seat either before or during check-in and paying for every piece of luggage. This practice is deceiving and dishonest. I have come to appreciate airlines who are forthright in their pricing practices through travel web sites and have flown many that are completely above board. It is unfortunate that we are serviced by so few airlines in Canada that this type of price gouging is allowed to continue. I will take every opportunity to fly another airline including non-domestic airlines other than fly Air Canada or its discount equivalent Rouge.

✅ Trip Verified | The plane was super cramped and no food was offered unless you pay for it, including pretzels. Our return flight was a nightmare. We had to change our return date a day early (same flight route). The AC desk at the Portland airport has selective hours and no one there until 2 hours before the first flight out. So we had to wait 1.5 hours for staff to change the flight. The girl arrived and we were first in line (with a huge line up behind us). Staff said we booked it with a third party so we have to go through them to change anything. We asked if there was still room on the flights we were looking to retuning and she said yes. We asked if she could do anything for us, and if there is anything we can do to get on this flight. She said she can't help us and when we exhibited frustration from waiting over an hour and a half in line for a desk agent she said others are waiting too and you are holding them up! After an hour on the phone trying to change our flights, AC wanted $200 per ticket change fee and the price difference between flights which was over $1,400. No one was willing to do anything for us. This was the worst travel experience we've had with an airline. We will never fly this airline again!

✅ Trip Verified | I have been flying Air Canada Jazz from Portland to Vancouver BC and back for the last 6 years (almost every weekend - except when I fly Alaska instead). I have been trying to fly Alaska more often. My flight is delayed again. Out of all my flights with Air Canada, almost 50% of all flights are delayed. I am wondering why that is. When Alaska has only delayed 10% at most during my 6 years going the same route. I really want Air Canada management to take a hard look at why they cannot be on time more often on the same route that Alaska does. Weather is a problem for all airlines, but it cannot account for a 50% delay record. It is unacceptable for an airline to take passenger's money and not try their best to fulfill their end of the bargain.

✅ Verified Review | Vancouver - London Heathrow return. Nov 1-13, 2017. Overall, very good experience. Online check-in easy and quick with very easy printing of boarding passes and luggage tags at the airport kiosks. Ground staff professional. The zone boarding process can be confusing as, even though specific zones are called, passengers from other zones tend to get into line prior to being called. Ground staff don't seem to manage this boarding process well and this is not the first trip where I've encountered this issue. Planes were clean and well kept. Onboard staff were professional and efficient. Meals were tasty, which was a vast improvement over my last international trip with AC. Vancouver - London Heathrow included 1 hot meal and a very small breakfast - a slice of gingerbread and a small yogurt. This is not sufficient for a flight almost 10 hours long. London Heathrow - Vancouver included a hot meal, mid flight snack and then a hot fajita about 1.5 hours prior to landing. Frequent drink runs both flights. Overall, onboard service was efficient and well done, but not outstanding. Seats are reasonable but not overly comfortable. Onboard entertainment system worked very well both flights and there was a good variety of TV, movies and music. The only negative comment would be that AC charges for advance seat selection on Tango fares, fares are high enough without adding this extra fee. Will continue to fly Air Canada and recommend this airline.

✅ Verified Review | Flew Philadelphia to Toronto. I would like to begin by pointing out that at the Philadelphia International airport checking for this flight was done by United airlines personnel. Up to this point I have refrained from commenting about United based on the negative press however after experiencing the checking I have to agree with everything that is being reported. The United personnel at Philadelphia Airport were extremely rude. I am a crew member for a cruise line and normally I ask to have my bags tagged "priority", that way they arrive at the final destination, other airlines usually have no problem doing this however the United person at the counter said to me "No". At one point during the conversation I had to ask if she was having a good day and then that sort of made her realize how nasty she was being. As far as the flight I do have to say that we were up in the air for about an hour and there’s really not much to comment other than the fact that I paid for the preferred seating and there is not much difference between that and regular seat. The space is extremely cramped as you will see in the photo I have attached. The flight attendants however were very nice, the plane was clean and the flight went on without any incident. I would definitely recommend this airline but please be aware that the check-in could be done by United and that could ruin your first impression.

✅ Verified Review | Flew Toronto to Copenhagen. On this international flight and first time with Air Canada I have to mention that I am very impressed with the friendliness of the aircrew in general. The aircraft was beautiful and clean however I paid for extra legroom and I found myself next to an emergency door which I had no problem staying on however the seats did not have a movable armrest. I had a row of two for myself but I was not able to move the armrest because it was stationary. The seat also felt kind of narrow. I was served a hot meal, two snacks, plenty of drinks (alcohol beverages included) and a light breakfast. There was no Wi-Fi on this flight and the entertainment selection was mediocre with only a handful of movies and TV shows. I am a big fan of the Boeing 777 because it is spacious, relatively quiet and depending on the airline the amenities can be quite good. Overall I would definitely fly Air Canada again because they were friendly, I felt safe, and they got me to my destination on time. They still have room for improvement when it comes to the entertainment offerings, the comfort of the seat, and please do not have United personnel do your checking at the airport it ruins the first impression.

✅ Verified Review | AC 7711, YYZ-IAH, seat 2A. An uneventful flight which in itself makes it a great flight. I precleared US Customs in Toronto which meant that I could just walk straight out of the aircraft and hop into my car without further delay. The service was quite good and the food was also very enjoyable given that it was an actual hot meal. The IFE system had monitors in the seatbacks which made it easy and functional. Overall a very pleasant experience.