Air Canada

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1472 reviews
4/10
4 star Skytrax Rating
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2/10

Air Canada customer review

(Canada)

Just flew on Air Canada Rouge to LAS. I have to admit I was very disappointed. The service was awful the aircraft was old and dirty. The crew young and the announcements were too familiar and did not sound nice. The flight was 4 hrs 50 and all that was offered was a buy onboard meal and bar. That's it! One time in the cabin 40 min before arrival they offered water and only water. I expected more however you get 10 times better service on Air Canada main line. Given the choice I'd avoid Rouge!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

Air Canada customer review

(Canada)

Flew from YYC-EWR-YGK-YYZ-YYC. Flight left on time. It was 60% full mostly people on business but for me it was vacation. Got some apples and some noodle soup. The soup was salty but fine and the apples were surprisingly good. The inflight entertainment system was good and tons of choices. Flight from YGK-YYZ was a 1-1 configuration which was different and no drinks served but only a 50 minute flight and no flight attendant or cockpit door. Flight from YYZ-YYC was an A320 and same entertainment system but the flight attendants gave all the kids on the plane ice cream and cookies left over from the Executive Class passengers.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

Air Canada customer review

(Canada)

We have travelled twice with Air Canada Rouge on flights AC1810 and AC811 (A319) to and from Cancun the first and the last time. If you are tall impossible to fit in the seat pitch is the smallest 29 inches only. Being an Air Canada Super Elite members for more than 20 years we were quite disappointed that the usual Air Canada comfort was simply not there. We can accept to pay for food and alcoholic beverages but to be so squeezed that it is not acceptable. If you look to seat pitch offers by Air Canada rouge competitors this is the smallest one. Moreover you have to bring your own tablet for viewing films ans pay 5$ for viewing them! Never again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

Air Canada customer review

(Canada)

AC from Winnipeg to Shanghai in Executive First. First segment was in E190 from Winnipeg to Vancouver Ok seat and the food and service was good. Second segment from Vancouver to Shanghai in a 767-300 with pod seating. The seats were great! Very comfy and infinitely adjustable. Food was good to very good entertainment system was great and all the cabin attendants went above and beyond to make sure you enjoyed your trip. Very personable outgoing and helpful. Air Canada you have ruined me for all lesser forms of travel!
Seat TypeFirst Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
3/10

Air Canada customer review

(Canada)

Repetitive poor experience with Air Canada flights to and from PHL. Latest issue in regards to canceled flight AC/ZX 7369. It took more than 2 hours for US Air staff and multiple misinformation for passengers (that we will all be re-booked on next flight that they did not have training on Air Canada systems and similar). In any case my spouse had similar issue on the flight from Toronto to PHL in June 2013. So this looks like a pattern. Not impressed and certainly low marks for customer service and customer experience especially with flights from and to PHL.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Air Canada customer review

(Canada)

Toronto-Paris-Toronto. Boeing 777-300 chaotic boarding barely on time doors closed everybody strapped on their narrow pitch less seats waiting at the gate for a quick push-back delayed 45 minutes to reset "the entertainment system" video on demand. Captain apologized for delay promised to everyone in the cabin to step-up on the pedal all the way to Paris to recover that senseless waiting on the tarmac to restore a sub-par VOD programming. Despite the common westerly strong-transatlantic tail-winds captain managed a full hour late on arrival in Paris. Food and deserts distribution in economy as always 10-15 min prior to "drinks" (I must admit "clever" cost-savings). Food quality poor at best including a sort of a snack consisting of a long-expired and tasteless pizza. For years on now they are serving this "successful" pizza wrap. Service in a hurry without any suggested options or alternatives given to passengers reluctance on helping or accommodating passenger requests out of their own- robotic work-routine. On the way back I asked a male flight-attendant what's wrong with featured Flying Map on the VOD that doesn't seem to work at all. The answer: no worries the pilot knows its way to Toronto witty I must admit but that didn't address my request.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
4/10

Air Canada customer review

(Canada)

Flew economy class from Toronto to Vancouver and back a week later. No free snacks or meal on the plane - just drinks offered a couple of times and some water. Had to pay extra $75 for an overweight bag (over 23 kg) and only allowed 1 bag plus two carry on's. Some servers were clearly not loving their jobs. Rough turbulent approach to Toronto - mind you it was windy. Overall not the best flight(s) and will never fly with them again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Air Canada customer review

(United States)

YVR-LAX. Flight AC558 Oct 28 2013. We choose Air Canada to fly to YVR for our 5 days vacation - first and last time. Worst customer service we received. They changed the timing of the plane without notice and when we got to the airport all they could tell us is that they sent us an email and if we didn't get it then it wasn't their problem. Manager was called to help us but after listening to our problem he told us that we could pay $75 per person if we want to go on an earlier flight. First of all they change the flight timing without notice and then instead of help all they show is attitude.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Air Canada customer review

(Australia)

YVR to SYD Jan 24 2013 Flight was delayed from 23.45 to 02.45 so forked out $50 for Maple leaf lounge which was utterly disappointing. The flight attendants were the best I've come across on a round the world trip. There was a good selection of inflight movies and airshow map was also good. Food was horrible and worse than some low cost carriers. The seat was comfortable and have good legroom. Would fly again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
6/10

Air Canada customer review

(Canada)

Flew Vancouver to Toronto after doing a whirlwind trip which included flights on United Hawaiian and New Zealand Airlines as well and found Air Canada to be better than United but nowhere near as good as Hawaiian or New Zealand. Flight attendant was not helpful she wasn't rude but she wasn't any where near friendly. She would just stare at you until you said something then stare at the next flyer not even acknowledge she had heard correctly then started handing out drinks. A simple "What would you like miss/sir?" is all that is required but that was too much for her. Customer service is important to me and when it lacks it severely diminishes my views on the product quality of a company.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no